Personal Designer Framer #4806 Exton, Pa

📍 Job Overview

Job Title: Personal Designer Framer

Company: Michaels Stores

Location: Exton, Pennsylvania, United States

Job Type: Part Time

Category: Retail Operations / Design & Sales

Date Posted: September 07, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales within the custom framing department by building strong relationships and providing expert design consultation.

• Execute high-quality custom framing orders accurately and on time, ensuring customer satisfaction and adherence to production standards.

• Maintain visual merchandising standards for the ready-made frame department and other assigned areas, contributing to an appealing shopping environment.

• Provide exceptional customer service throughout the store, assisting with product location, sales, and Omni-channel processes.

• Uphold operational excellence by adhering to Standard Operating Procedures (SOPs), safety protocols, and inventory management practices.

📝 Enhancement Note: While the job title includes "Designer," this role is situated within a retail operations context, focusing on customer interaction, sales, and production within the framing department. The "Personal Designer" aspect implies a consultative sales approach rather than pure graphic design or artistic creation. The role is primarily customer-facing and operational.

📈 Primary Responsibilities

• Cultivate customer relationships through an "Elevated ABC Deliver" approach, understanding their needs and recommending appropriate custom framing solutions to drive sales and production targets.

• Accurately complete framing orders, ensuring high standards of quality and timely delivery to meet customer expectations and operational deadlines.

• Manage and maintain the visual presentation of the ready-made frame department, including SISO (Single Item, Single Out) and Directed Replenishment processes, to enhance product appeal and accessibility.

• Deliver friendly and efficient customer service, actively assisting shoppers in locating products, providing solutions, and ensuring a positive overall store experience.

• Uphold all Standard Operating Procedures (SOPs) and company programs, demonstrating a commitment to compliance, operational efficiency, and brand standards.

• Actively participate in shrink and safety programs, contributing to a secure and risk-free environment for both team members and customers.

• Interact positively and respectfully with colleagues, management, and customers, promoting a collaborative and supportive work environment, especially during challenging situations.

• Engage in truck un-loading and stocking processes according to established standards, contributing to efficient inventory management and in-store replenishment.

• Operate the cash register and handle all transactions with accuracy and integrity, adhering to cash handling procedures and standards.

• Assist customers with Omni-channel processes, such as online order pick-ups or in-store order placement, to provide a seamless customer journey.

📝 Enhancement Note: The responsibilities highlight a blend of sales consultation, production execution, visual merchandising, and general store operations. The emphasis on "Elevated ABC Deliver" and "Omni channel processes" suggests a focus on modern retail customer engagement strategies.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a foundational understanding of design principles or visual arts can be beneficial for the consultative framing aspect.

Experience: Entry-level to 2 years of experience in a customer-facing role, preferably within a retail or sales environment.

Required Skills:

• Basic computer proficiency for order processing and system navigation.

• Fundamental measuring skills for accurate custom framing specifications.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service orientation with a friendly and helpful demeanor.

• Basic cash handling and transaction processing capabilities.

• Ability to adhere to operational procedures and safety guidelines.

• Effective communication and interpersonal skills for customer and team interaction.

• Physical stamina to stand for extended periods and lift/carry moderately heavy items. Preferred Skills:

• Previous retail sales experience, particularly in a consultative or design-related capacity.

• Proven experience in selling products or services, with a focus on understanding customer needs and providing solutions.

• Familiarity with custom framing processes or visual merchandising techniques.

• Experience with inventory management and stocking procedures.

• Basic knowledge of art, photography, or display principles.

📝 Enhancement Note: The requirements are geared towards an entry-level candidate with strong interpersonal skills and a willingness to learn technical aspects of framing and retail operations. The preferred skills indicate a slight advantage for those with prior sales or retail experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any relevant experience in their resume or during the interview that demonstrates:
  • Customer Consultation: Examples of how you've helped customers make product selections or solve problems.
  • Quality Execution: Instances where you've completed tasks accurately and to a high standard.
  • Visual Presentation: Projects or responsibilities involving merchandising or creating an appealing display.
  • Process Adherence: Situations where you followed specific procedures or SOPs to achieve a desired outcome.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) and company programs.

• The ability to learn and execute specific workflow processes for custom framing orders, from consultation to completion, will be assessed.

• Familiarity with how to document or report on tasks related to inventory, sales, and customer interactions is beneficial.

📝 Enhancement Note: For an entry-level retail position like this, a formal portfolio is generally not expected. However, the ability to articulate past experiences that align with the core responsibilities and demonstrate an understanding of process and quality is crucial. The emphasis is on practical application rather than formal documentation.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level retail position in Exton, PA, the estimated hourly wage would likely fall between $13.00 to $17.00 per hour. This range is based on typical entry-level retail associate wages in the Exton, Pennsylvania area, considering the specific responsibilities of customer service, sales, and specialized framing tasks.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical coverage (eligibility may vary based on hours worked)

• Dental coverage (eligibility may vary based on hours worked)

• Vision coverage (eligibility may vary based on hours worked)

• Telemedicine services

• Flexible spending accounts (FSA)

• Commuter benefits

• Tuition assistance programs

• Adoption assistance

• Employee discounts on Michaels products

Working Hours: This is a part-time position. Actual hours will vary based on business needs and scheduling, but may include nights, weekends, and early mornings. The role is primarily on-site, requiring physical presence in the store.

📝 Enhancement Note: The salary estimate is based on general retail industry benchmarks for part-time, entry-level roles in the Pennsylvania region. Actual compensation may vary based on specific experience, performance during the interview process, and the company's compensation structure for this role. The benefits listed are comprehensive and typical for a retail organization of Michaels' size.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading destination for creating and celebrating in North America, offering a wide range of supplies for arts, crafts, and home décor.

Company Size: Large (over 10,000 employees). Michaels operates over 1,300 stores across the US and Canada, indicating a significant operational scale and a structured corporate environment.

Founded: 1973. With decades of history, Michaels has established a strong brand presence and a deep understanding of its customer base and market.

Team Structure:

• The framing department typically operates as a specialized unit within the larger store team.

• This role likely reports to a Framing Department Manager or a Store Manager, depending on the store's hierarchy.

• Collaboration will occur with fellow sales associates, stock associates, and potentially other department specialists.

• Cross-functional interaction is expected, particularly with sales floor associates to assist customers and support overall store operations. Methodology:

• Customer-Centric Approach: A strong emphasis on building relationships and providing personalized solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Standardization: Adherence to SOPs ensures consistency in operations, customer service, and product quality across all locations.

• Merchandising & Presentation: Focus on creating an appealing and well-organized shopping environment to drive sales and customer experience.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels is likely to be dynamic, customer-focused, and team-oriented, reflecting its retail environment. As a large, established company, there will be a balance between standardized operational procedures and fostering individual customer interactions.

📈 Career & Growth Analysis

Operations Career Level: This is an Entry-Level Retail Operations and Sales position. It serves as a foundational role within the retail environment, focusing on direct customer interaction, product knowledge, and operational execution within a specific department.

Reporting Structure: The Personal Designer Framer typically reports to a Framing Department Manager or a Store Manager. This structure provides direct supervision and guidance on daily tasks and performance.

Operations Impact: This role directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and store presentation. By providing excellent service and high-quality framing solutions, the role helps retain customers and build brand loyalty.

Growth Opportunities:

• Senior Framer/Designer: With proven experience and advanced skill in custom framing, one could progress to a more senior role with increased design responsibility and potentially mentorship duties.

• Department Lead/Key Holder: Opportunity to take on more responsibility in managing department operations, opening/closing the store, and overseeing other team members.

• Cross-Training: Potential to gain experience in other store departments, broadening skill sets and understanding of retail operations.

• Management Track: For individuals demonstrating strong leadership potential and operational acumen, a path towards Assistant Store Manager or Store Manager roles may be available within Michaels.

📝 Enhancement Note: The growth path for this role is primarily within the retail store operations framework. Progression relies on developing customer service excellence, sales performance, operational efficiency, and leadership capabilities within the store environment.

🌐 Work Environment

Office Type: This is a retail store environment located in a public shopping area. The primary workspace includes the store sales floor and a dedicated custom framing shop area.

Office Location(s): Exton, PA (285 Main St). This location is situated in a commercial area, likely a shopping center or mall, making it accessible to a broad customer base.

Workspace Context:

• Collaborative Environment: The store operates with a team, requiring constant interaction with colleagues and customers. The framing shop may be a more focused, task-oriented space but still integrated within the store's overall flow.

• Tools & Technology: Access to standard retail POS (Point of Sale) systems, computer terminals for order entry and design software, and specialized framing equipment (e.g., mat cutters, framing tools, glass cutters, heat press).

• Team Interaction: Frequent collaboration with other sales associates for customer assistance, stock management, and operational support. The framing shop itself is a specialized workspace where attention to detail and precision are key.

Work Schedule: This is a part-time role. The schedule will be variable and may include evenings, weekends, and early mornings, reflecting the operational hours of a retail store. Flexibility in availability is crucial.

📝 Enhancement Note: The work environment is fast-paced and customer-centric. The framing shop requires a focus on detail and precision, while the sales floor demands strong interpersonal and multitasking skills. The schedule is typical for retail, requiring adaptability.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume to assess basic qualifications and experience.

• In-Person Interview: Typically involves a conversation with the Hiring Manager (Store Manager or Framing Manager). Expect questions about your customer service philosophy, sales approach, problem-solving skills, and how you handle pressure.

• Skills Assessment (Informal): You may be asked to demonstrate basic measuring skills or discuss your understanding of using framing equipment.

• Situational Questions: Scenarios related to customer interactions, handling difficult customers, or managing multiple tasks will likely be presented.

• Store Tour & Team Introduction: You may have a brief tour of the store and meet some of the team members.

Portfolio Review Tips:

• Resume Focus: Since a formal portfolio isn't required, ensure your resume clearly details any past customer service, sales, design, or hands-on experience. Use action verbs and quantify achievements where possible (e.g., "Increased custom framing sales by X%," "Resolved X customer issues per shift").

• Case Study Discussion: Be prepared to discuss a time you helped a customer find the perfect solution (even if not framing-related) or a time you had to be precise and detailed in a task.

• Showcase Process Understanding: Highlight instances where you followed instructions or SOPs diligently to ensure a quality outcome.

Challenge Preparation:

• Customer Service Scenarios: Think about how you would greet, engage, and assist different types of customers.

• Sales Approach: Prepare to discuss how you would approach a customer to understand their framing needs and guide them through design options.

• Problem-Solving: Consider how you would handle a situation where a customer is unhappy with a product or service, or a production delay.

📝 Enhancement Note: The interview process will likely focus on assessing your interpersonal skills, customer service aptitude, ability to learn, and alignment with Michaels' brand values. While technical skills are important, the ability to connect with customers and contribute to a positive store environment is paramount for this role.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Design Software: Used to visualize framing options, create mock-ups, and generate order specifications. Proficiency in using such software (even with training) is key.

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer order tracking.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers for accurate measurements.

• Framing Equipment: Mat cutters, glass cutters, framing tools (e.g., jointers, staplers), heat press (for specific mounting or sealing processes).

Analytics & Reporting:

• While direct analytical roles are not part of this position, understanding basic sales metrics (e.g., daily sales, units per transaction) and production output is beneficial.

• POS system reporting features may be utilized by management to track department performance. CRM & Automation:

• The POS system may have CRM-like functionalities for tracking customer purchase history and preferences within the framing department.

• Automation is less relevant to the core job functions but may be present in back-end inventory or ordering systems managed by corporate.

📝 Enhancement Note: The technology stack is centered around retail operations and specialized framing tools. While advanced technical skills aren't required, a willingness to learn and operate these systems efficiently is essential.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and experiences to drive satisfaction and loyalty. This is reflected in the "Elevated ABC Deliver" approach.

• Creativity & Passion: Encouraging a love for arts, crafts, and creative expression, which aligns with the company's core business.

• Teamwork & Collaboration: Working together across departments to ensure smooth store operations and a positive customer journey.

• Integrity & Respect: Upholding ethical standards in all interactions and fostering an inclusive environment for team members and customers.

• Excellence & Quality: Striving for high standards in product creation, customer service, and operational execution.

Collaboration Style:

• Cross-Functional Support: Associates are expected to support each other, whether it's helping a customer on the sales floor or assisting with stocking.

• Process-Oriented: Adherence to established SOPs for consistent service and operational efficiency.

• Feedback Culture: Openness to feedback from peers and management to improve performance and processes.

• Shared Goals: Working towards common store objectives, such as sales targets and customer satisfaction scores.

📝 Enhancement Note: Michaels likely promotes a culture that blends creativity with operational discipline. Team members are expected to be customer-centric, collaborative, and committed to delivering quality products and experiences.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, order production, sales, and general store duties in a fast-paced retail environment.

• Customer Expectations: Managing diverse customer needs and expectations, from simple requests to complex custom framing projects.

• Accuracy & Precision: Ensuring meticulous attention to detail in measurements, design, and production to avoid errors and ensure high-quality output.

• Pace of Retail: Adapting to seasonal demands, peak shopping hours, and the dynamic nature of the retail environment.

Learning & Development Opportunities:

• Framing Expertise: Developing advanced skills in custom framing design, material selection, and production techniques.

• Sales & Customer Engagement: Enhancing consultative sales skills to better understand and meet customer needs.

• Retail Operations: Gaining a comprehensive understanding of store operations, visual merchandising, and inventory management.

• Career Advancement: Opportunities to progress into leadership roles within the store, such as department lead or assistant management.

📝 Enhancement Note: This role offers a solid entry point into retail operations with a specialized focus. Challenges are typical of a hands-on retail position, while growth opportunities are geared towards developing within the store management structure or becoming a subject matter expert in custom framing.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer. How did you approach the situation, and what was the outcome?"

• Sales Approach: "How would you approach a customer who is browsing the framing department to understand their needs and offer assistance?"

• Problem-Solving: "Imagine a customer is unhappy with their custom framing order. How would you handle the situation to resolve their concerns?"

Company & Culture Questions:

• "What do you know about Michaels, and why are you interested in working here?"

• "How do you contribute to a positive team environment?"

• "How do you handle working under pressure or during busy periods?" Portfolio Presentation Strategy:

• Resume Walkthrough: Be ready to discuss specific experiences on your resume that highlight your customer service, sales, or detail-oriented skills.

• Situational Examples: Prepare brief, concrete examples of how you've demonstrated key skills like problem-solving, communication, and task management.

• Enthusiasm for Design/Crafts: Express genuine interest in the creative aspect of Michaels and the framing services offered.

📝 Enhancement Note: Prepare to discuss your customer service philosophy, your ability to learn new skills, and your teamwork capabilities. For this role, demonstrating enthusiasm and a positive attitude is as important as having prior experience.

📌 Application Steps

To apply for this Personal Designer Framer position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any design or crafting background, and your ability to follow procedures precisely. Use keywords from the job description like "customer relationships," "custom framing," "sales," and "merchandising."

• Prepare for Situational Questions: Think of specific examples from past experiences (even non-work related) that demonstrate your problem-solving, communication, and detail-oriented skills.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. This will help you articulate your interest and fit.

• Practice Your "Elevator Pitch": Be ready to briefly introduce yourself and explain why you're a good fit for the role, emphasizing your customer focus and eagerness to learn.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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