Personal Designer/ Framer Day, night and Weekends

📍 Job Overview

Job Title: Personal Designer/Framer (Day, Night, and Weekends)

Company: Michaels Stores

Location: North Riverside, Illinois, United States

Job Type: Part-Time

Category: Retail Operations / Sales & Design

Date Posted: May 12, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive sales and customer engagement by providing expert custom framing solutions and personalized design consultations.

• Uphold operational standards through adherence to Standard Operating Procedures (SOPs), shrink, and safety programs.

• Contribute to a positive customer experience by maintaining store presentation and assisting with product discovery.

• Execute efficient store operations, including cash handling, inventory management, and assisting with truck unloads and stocking.

• Support omni-channel processes to ensure a seamless customer journey across all touchpoints.

📝 Enhancement Note: This role is fundamentally about blending sales acumen with creative design and operational execution within a retail environment. The "Personal Designer" aspect highlights a consultative sales approach, while "Framer" indicates a hands-on production element. The emphasis on "Elevated ABC Deliver" (likely a proprietary sales methodology) suggests a focus on proactive customer engagement and relationship building to drive custom framing sales.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Proactively engage customers using the Elevated ABC Deliver methodology to build relationships and understand their framing needs.
  • Design and recommend custom framing solutions, leveraging product knowledge and design principles to meet customer expectations and drive sales.
  • Achieve and exceed personal sales and production targets for custom framing orders.

• Production & Quality Control:

  • Accurately complete custom framing orders with a high degree of quality, ensuring timely completion and adherence to specifications.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Maintain the ready-made frame department and other assigned areas, ensuring visual merchandising standards and stock availability.

• Store Operations & Standards:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational efficiency.
  • Maintain a safe, clean, and clutter-free store environment for both customers and team members.
  • Support and actively participate in shrink and safety programs to minimize losses and ensure a secure workplace.
  • Participate effectively in the truck un-load and stocking processes, adhering to established truck standards and budgets.

• Customer Service & Merchandising:

  • Deliver friendly and helpful customer service, assisting customers in locating products and providing relevant solutions.
  • Ensure the store is well-merchandised and adequately stocked to enhance the customer shopping experience.
  • Operate the cash register and execute cash handling procedures according to company standards.

• Omni-Channel Support:

  • Assist with and support omni-channel processes, ensuring a cohesive experience for customers interacting with the brand online and in-store.

📝 Enhancement Note: The responsibilities clearly delineate a dual role: a consultative sales professional focused on custom framing and a production associate responsible for the quality and timeliness of those orders. The emphasis on SOPs and safety indicates a structured operational environment common in large retail chains.

🎓 Skills & Qualifications

Education:

Experience:

• 0-2 years of experience in a customer-facing retail or design role.

Required Skills:

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems, basic software applications, and potentially design software for visualization.

• Measuring Skills: Accurate and precise measuring abilities are critical for custom framing orders.

• Framing Equipment Operation: Ability to safely and effectively operate framing machinery, including glass cutters and potentially heat presses.

• Customer Service Excellence: Demonstrated ability to build rapport, understand customer needs, and provide solutions in a friendly and professional manner.

• Sales Acumen: Aptitude for consultative selling, identifying opportunities, and closing sales, particularly for custom products.

• Cash Handling: Proficiency in processing transactions accurately and managing cash according to established procedures.

• Merchandising: Understanding of visual presentation principles to maintain an appealing and well-organized retail space.

Preferred Skills:

• Retail Experience: Prior experience in a retail environment, ideally with a focus on home décor, art, or custom services.

• Sales Experience: Proven track record of selling products and/or services to customers, with an emphasis on consultative approaches.

• Design Principles: Basic understanding of color theory, composition, and aesthetic principles relevant to art and framing.

• Inventory Management: Familiarity with stock management, replenishment, and maintaining product availability.

📝 Enhancement Note: The required skills emphasize foundational abilities for a retail associate, with specific technical requirements for framing. Preferred skills point towards candidates who can hit the ground running with sales and customer interaction, suggesting a desire for immediate productivity in revenue-generating activities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While not explicitly stated as a formal portfolio requirement, candidates are expected to demonstrate their framing and design capabilities through their experience and potentially through examples during the interview.

• Process Documentation: Candidates should be prepared to discuss their understanding of and experience with following established Standard Operating Procedures (SOPs) for sales, production, and store operations.

• System Implementation Standards: Familiarity with POS systems and basic computer applications is required. The ability to learn and adapt to Michaels' specific operational software and potentially design visualization tools is key.

• ROI Demonstration Needs: While not directly applicable to a "portfolio" in the traditional sense for this role, candidates should be prepared to discuss how their skills and efforts contribute to sales performance and customer satisfaction metrics.

Process Documentation:

• Candidates should be prepared to articulate their understanding of workflow processes related to:

  • Customer consultation and order placement.

  • Custom framing production and quality assurance.

  • Store merchandising and stock management.

  • Transaction processing and cash handling.

📝 Enhancement Note: For an entry-level retail role like this, a formal portfolio is less common. However, candidates are expected to have a strong grasp of process adherence and the ability to articulate their experience in a way that demonstrates their readiness to follow established operational workflows and contribute to sales.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products

Working Hours:

• Part-time position.

• Requires availability for day, night, and weekend shifts, indicating flexibility is a key requirement for this role.

• The typical full-time workweek is 40 hours, but part-time hours will vary.

📝 Enhancement Note: The salary range is competitive for entry-level retail positions in the current market, particularly for a role that involves specialized skills like custom framing. The benefits package is robust for a part-time role, highlighting Michaels' commitment to employee well-being. The explicit mention of "day, night, and weekends" underscores the operational need for coverage across all business hours.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Framing)

Company Size: Large (Michaels operates over 1,300 stores)

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• This role is part of the store-level team, working directly with customers and other store associates.

• The team typically includes a Store Manager, Assistant Store Manager(s), keyholders, and sales associates (like this position).

Methodology:

• Data-Driven Decisions: While this role is customer-facing, the company utilizes sales data, inventory management, and customer feedback to inform operational strategies and product offerings.

• Process Optimization: Adherence to SOPs and participation in continuous improvement initiatives (like shrink and safety programs) are expected.

• Customer-Centric Approach: The "Elevated ABC Deliver" methodology emphasizes a proactive, relationship-building approach to customer service and sales.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates as a large, established retail chain with a strong brand presence in arts, crafts, and custom framing. The culture is likely to be fast-paced, customer-focused, and process-driven, with an emphasis on teamwork and a positive work environment that encourages creativity.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Designer

Reporting Structure:

• Reports directly to the Store Manager or an Assistant Store Manager, depending on the store's hierarchy and scheduling.

Operations Impact:

• Directly impacts store revenue through custom framing sales and driving customer engagement.

• Contributes to operational efficiency by adhering to SOPs, maintaining store presentation, and supporting inventory management.

Growth Opportunities:

• Skill Development: Opportunity to master custom framing techniques, sales consultation skills, and gain experience in retail operations.

• Advancement: Potential to advance to roles such as Keyholder, Assistant Store Manager, or specialize further in framing design with additional experience and training.

• Cross-Training: Exposure to various aspects of store operations, including merchandising, inventory, and customer service, providing a broad retail skillset.

📝 Enhancement Note: This role is an excellent entry point into retail management and specialized design/sales roles within Michaels. Growth is typically achieved through demonstrating proficiency in current responsibilities, taking on additional duties, and showing leadership potential.

🌐 Work Environment

Office Type: Retail Store Environment

Office Location(s): North Riverside, Illinois (specifically 7231 W 24th St)

Workspace Context:

• Customer-Facing Area: Involves direct interaction with customers on the sales floor, requiring a friendly and helpful demeanor.

• Frame Shop: A dedicated area for producing custom framing orders, which includes specialized equipment like glass cutters and heat presses. This area may have specific environmental considerations (e.g., ventilation, material handling).

• Stock Room: May involve work in non-climate-controlled areas during truck unloads and stocking.

• Collaborative: Team members work closely together to manage store operations, assist customers, and complete tasks efficiently.

Work Schedule:

• Flexible schedule required, including availability for day, night, and weekend shifts.

• Part-time hours will vary based on business needs.

📝 Enhancement Note: The work environment is dynamic and requires adaptability. The blend of customer interaction on the sales floor and hands-on production in the frame shop offers variety. The requirement for flexible scheduling, including weekends, is standard for retail operations to meet customer demand.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and potentially a brief phone screen to assess basic qualifications and availability.

• In-Store Interview: Candidates will likely participate in an in-person interview with the Store Manager or Assistant Manager. This will assess:

  • Customer service philosophy and sales approach.
  • Understanding of the role and responsibilities.
  • Ability to handle operational tasks and physical demands.
  • Cultural fit with Michaels' values (creativity, teamwork, customer focus).

• Skills Assessment: May include a brief practical assessment related to measuring, or a discussion about how they would approach a framing design consultation.

• Final Interview/Onboarding: If successful, a final interview may occur, followed by onboarding and training.

Portfolio Review Tips:

• While a formal portfolio isn't usually required for this role, be prepared to discuss:
  • Past projects or experiences where you demonstrated design skills, particularly in framing or similar crafts.
  • Examples of how you've solved customer problems or exceeded expectations in previous roles.
  • How you approach learning new skills and operating equipment.

Challenge Preparation:

• Scenario-Based Questions: Be ready to answer questions about how you would handle specific customer interactions (e.g., a customer unsure of design choices, a customer with a complex framing request, dealing with a busy period).

• Operational Scenarios: Discuss how you would approach tasks like stocking, maintaining displays, or handling a customer complaint.

• Problem-Solving: Prepare to discuss how you've used basic measuring and computer skills to solve problems in previous roles.

📝 Enhancement Note: The interview process for this role will likely focus on behavioral and situational questions, assessing a candidate's ability to embody Michaels' customer-centric and creative culture, alongside their practical skills and operational readiness.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Glass cutters, mat cutters, framing saws, staple guns, heat presses, specialized assembly tools.

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and potentially accessing customer history.

• Basic Computer Applications: For internal communications, accessing training materials, and potentially basic design visualization.

• Measuring Tools: Tape measures, rulers, calipers for precise measurements.

Analytics & Reporting:

CRM & Automation:

• Customer Relationship Management (CRM) elements: The "Elevated ABC Deliver" methodology implies a CRM-like approach to building customer relationships and tracking preferences.

• Inventory Management Systems: Used for tracking stock levels, processing deliveries, and managing replenishment.

📝 Enhancement Note: The technology stack is a mix of specialized production tools for framing and standard retail operational systems. Proficiency in using these tools efficiently is key to success in the role.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels fosters an environment that celebrates creativity and encourages artistic expression.

• Customer Focus: A strong emphasis on providing excellent customer service and building lasting relationships.

• Teamwork & Collaboration: Working together to achieve store goals and support each other.

• Integrity & Respect: Upholding ethical standards and treating all individuals with acceptance and respect.

• Efficiency & Accountability: Adhering to processes and taking ownership of responsibilities to ensure smooth operations.

Collaboration Style:

• Cross-functional Integration: Sales associates and framers work closely to ensure seamless customer experiences from consultation to finished product.

• Supportive Environment: Team members are encouraged to assist each other, share knowledge, and contribute to a positive atmosphere.

• Feedback Exchange: Openness to feedback regarding design choices, production quality, and customer interactions is valued.

📝 Enhancement Note: Michaels' culture emphasizes a balance between creative expression and operational discipline. The team culture is built on collaboration, customer service, and a shared passion for arts and crafts.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Effectively managing customer interactions, custom design consultations, production tasks, and general store operations simultaneously.

• Meeting Sales Targets: Consistently achieving custom framing sales goals in a competitive retail environment.

• Handling Diverse Customer Needs: Adapting design recommendations and solutions to a wide range of customer tastes, budgets, and project requirements.

• Physical Demands: Performing physically demanding tasks such as lifting heavy items, standing for extended periods, and working with tools.

Learning & Development Opportunities:

• Framing Expertise: Deepen skills in custom framing techniques, material selection, and advanced design principles.

• Sales & Design Training: Access to training on consultative selling, customer relationship management, and design trends.

• Operational Proficiency: Develop a comprehensive understanding of retail operations, inventory management, and visual merchandising.

• Leadership Potential: Opportunities for career progression within store management for those who demonstrate leadership capabilities.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills alongside essential retail sales and operational competencies. The challenges are typical of a hands-on, customer-facing retail role with production elements.

💡 Interview Preparation

Strategy Questions:

• Customer Interaction: "Describe a time you helped a customer find exactly what they were looking for, even if they weren't sure what that was." or "How would you approach a customer who seems hesitant about a custom framing recommendation?"

• Design/Problem Solving: "Imagine a customer brings in a valuable, sentimental item they want framed. What steps would you take to ensure their satisfaction and the item's safety?" or "How would you advise a customer on selecting the right mat and frame for a piece of art they love but aren't sure how to display?"

• Operational Readiness: "What is your experience with operating equipment or learning new technical skills?" or "How do you prioritize tasks when faced with multiple demands, such as assisting a customer while also needing to complete a framing order?"

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?"

• "How do you contribute to a positive team environment?"

Portfolio Presentation Strategy:

• If you have relevant design or framing examples, be ready to briefly explain:

  • The project's objective.
  • Your design choices and reasoning.
  • The materials used.
  • The outcome or customer satisfaction.

• Focus on demonstrating your creative eye, attention to detail, and ability to translate customer needs into tangible design solutions.

📝 Enhancement Note: Interview preparation should focus on showcasing a blend of customer service skills, creative problem-solving, operational awareness, and a genuine interest in the arts and crafts industry. Be ready to provide specific examples from past experiences.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any relevant experience in customer service, sales, art, crafts, or design, particularly any custom framing work. Quantify achievements where possible (e.g., "Increased custom framing sales by X%").

• Portfolio Preparation: If you have examples of framing projects, design work, or even strong customer service scenarios, be prepared to discuss them confidently.

• Interview Preparation: Practice answering behavioral and situational questions, focusing on how you embody Michaels' values of creativity, customer focus, and teamwork. Research the company's mission and products.

• Availability Confirmation: Clearly state your availability for day, night, and weekend shifts, as this is a critical requirement for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---