Part-Time Team Member Framer

📍 Job Overview

Job Title: Part-Time Team Member Framer

Company: Michaels Stores

Location: Fort Myers, Florida, United States

Job Type: PART_TIME

Category: Retail Operations / Art & Design Support

Date Posted: May 22, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically in the custom framing department.

• Key responsibilities include building customer relationships, understanding their needs for art and memorabilia framing, and executing framing orders with quality and precision.

• The position involves operating specialized framing equipment, managing inventory for the framing area, and contributing to overall store operations, including merchandising and sales support.

• Success in this role requires a blend of customer engagement, technical framing skills, and adherence to standard operating procedures for retail excellence.

📝 Enhancement Note: While the job title "Part-Time Team Member Framer" and the description point to a retail role, the operations context is derived from the emphasis on "Standard Operating Procedures (SOP's)," "Omni channel processes," "inventory management," and the requirement to "execute Company policies and standards." This indicates a need for structured operational execution within a customer-facing capacity.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and maintain strong customer relationships by providing a memorable framing experience, utilizing the "Elevated ABC Deliver" approach.
  • Actively engage customers, assist them in finding products, and offer solutions that meet their custom framing needs.
  • Drive sales and production results for the custom framing department.

• Custom Framing Production & Quality:

  • Complete custom framing orders with a high degree of quality and adherence to specified timelines.
  • Operate framing equipment and glass cutters safely and efficiently.
  • Ensure the framing area is clean, organized, and meets all safety standards.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, SISO (Sales in Store Only), and Directed Replenishment areas.
  • Execute merchandising standards to ensure a well-presented and in-stock store for customer shopping.
  • Participate in truck un-loading and stocking processes, adhering to truck standards and budget.

• Customer Service & Compliance:

  • Deliver friendly and efficient customer service, ensuring a positive shopping experience.
  • Operate the cash register and execute cash handling procedures according to company standards.
  • Adhere to all Standard Operating Procedures (SOP's) and Company programs to ensure compliance and operational efficiency.
  • Support shrink and safety programs by following established protocols.

• Teamwork & Collaboration:

  • Interact positively and respectfully with colleagues, remaining professional even in challenging situations.

  • Support Omni channel processes by assisting with online order fulfillment or customer pick-ups as needed.

📝 Enhancement Note: The responsibilities have been categorized for clarity, highlighting the blend of customer-facing sales and operational execution. Emphasis on "Elevated ABC Deliver" suggests a structured sales process that requires specific training and adherence. "SISO" and "Directed Replenishment" are specific retail operations terms indicating a need for inventory management skills.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, but not explicitly required. Emphasis is placed on practical skills and on-the-job training.

Experience:

• 0-2 years of experience in a retail or customer-facing role is generally expected.

• Prior experience in custom framing or a related art/craft environment is a plus but not mandatory. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic data entry, and potentially internal communication platforms.

• Basic Measuring Skills: Precision in measuring artwork, mats, and frames for accurate custom orders.

• Framing Equipment Operation: Proficiency or ability to learn to operate framing equipment (e.g., mat cutters, saws, jointers) and a glass cutter.

• Customer Service Excellence: Ability to engage customers, actively listen to their needs, and provide solutions.

• Cash Handling: Accurate and secure management of customer transactions at the point of sale.

• Merchandising Standards: Understanding and execution of visual merchandising principles to maintain store appearance.

• Adherence to SOPs: Demonstrated ability to follow established procedures and guidelines for operational consistency.

Preferred Skills:

• Retail Experience: Previous experience working in a retail store environment, preferably in a specialty or art-related sector.

• Sales Experience: Proven ability to sell products and/or services, understanding customer needs and closing sales.

• Inventory Management: Familiarity with stock replenishment, visual merchandising, and inventory control processes.

• Art & Design Aptitude: A basic understanding or appreciation for art, design, and framing aesthetics can be beneficial for customer consultations.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" have been translated into Required and Preferred Skills. The skill set emphasizes practical execution and customer interaction, aligning with a part-time retail role that involves specialized tasks. The inclusion of "SOPs" and "Omni channel processes" points to a need for systematic operational thinking.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this part-time, entry-level role, candidates are encouraged to highlight any past projects or experiences that demonstrate their ability to execute tasks with precision and attention to detail.

• Examples could include personal art projects, custom crafts, or any instances where meticulous work was required.

• Demonstrating an understanding of quality control and customer satisfaction in previous roles is beneficial. Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) and how they ensure consistency and quality in their work.

• Ability to articulate how they would learn and apply new processes, such as the "Elevated ABC Deliver" sales method or Omni channel fulfillment, is important.

• Understanding the importance of maintaining a clean and organized workspace as part of a defined process.

📝 Enhancement Note: Given the part-time and entry-level nature of this role, a formal portfolio is unlikely. The focus here is on how candidates can demonstrate their capacity for process adherence and quality execution through their discussion of past experiences and their approach to learning new procedures.

💵 Compensation & Benefits

Salary Range: As this is a part-time retail position, the salary is expected to be at or near the federal, state, and local minimum wage for Fort Myers, Florida. Based on industry standards for similar roles in this region, an estimated range would be $10.00 - $14.00 per hour.

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are offered.

• Paid Time Off: Accrued paid time off is available.

• Tuition Assistance: Opportunities for educational support are provided.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Mentioned as "much more," suggesting potential for other perks and programs.

Working Hours: This is a part-time position. While the description mentions "work hours include nights, weekends and early mornings," the total hours per week are not specified but would typically be less than 30 hours for a part-time role. The company may offer flexibility within these operational needs.

📝 Enhancement Note: Salary range is estimated based on typical part-time retail roles in Fort Myers, Florida, considering the provided experience level (0-2 years) and the cost of living in the area. Benefits are listed as provided in the job description, highlighting that both full-time and part-time team members receive robust benefits.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Framing)

Company Size: Large (over 1,300 stores across North America)

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• This role operates within a store-level team, likely reporting to a Framing Supervisor or Store Manager.

• Collaboration is expected with other Team Members in sales, stock, and other departments.

• The company emphasizes a culture of inclusion and teamwork, aiming to be "better together." Methodology:

• Customer-Centric Operations: The company's purpose is to "fuel the joy of creativity and celebration," indicating a focus on customer experience and inspiration.

• Process Adherence: Emphasis on Standard Operating Procedures (SOPs) for consistent execution of tasks, from sales to inventory management.

• Sales & Service Integration: The "Elevated ABC Deliver" methodology suggests a structured approach to sales that blends product knowledge with relationship building.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is framed around creativity, customer experience, and structured retail operations. The size and established nature of Michaels indicate well-defined processes and a supportive, albeit potentially fast-paced, work environment.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position designed for individuals new to retail or the framing industry. It focuses on foundational operational tasks and customer service.

Reporting Structure: Typically reports to a direct supervisor within the store, such as a Framing Department Lead, Assistant Manager, or Store Manager.

Operations Impact: While not a strategic operations role, this position directly impacts store-level operations by ensuring efficient customer service, accurate order fulfillment, maintaining visual standards, and contributing to sales targets. It's a key component of the customer-facing operational execution.

Growth Opportunities:

• Skill Development: Opportunity to learn specialized framing techniques, operate equipment, and develop strong customer service and sales skills.

• Internal Advancement: Potential to move into roles with more responsibility within the store, such as a Framing Specialist, Key Holder, or Assistant Manager, depending on performance and availability.

• Cross-Functional Exposure: Gain experience in various aspects of retail operations, including inventory management, merchandising, and Omni channel fulfillment.

📝 Enhancement Note: The growth analysis is tailored for an entry-level retail role, focusing on practical skill acquisition and potential pathways within a large retail organization. The emphasis is on building a foundation in retail operations and customer engagement.

🌐 Work Environment

Office Type: Public retail store setting.

Office Location(s): The specific store is located at 13741 S Tamiami Trl, Ste 1, Fort Myers, FL.

Workspace Context:

• The primary workspace is the retail floor and the dedicated custom framing shop within the store.

• The environment is customer-facing, requiring constant interaction and service.

• The frame shop involves specialized equipment and materials, including glass cutters and potentially heat presses, requiring a focus on safety and organization.

• Some stock rooms may not be climate controlled, and there may be occasional outdoor work for tasks like retrieving carts or unloading trucks.

Work Schedule: This is a part-time role, with work hours including nights, weekends, and early mornings to cover store operational needs. Flexibility is key.

📝 Enhancement Note: The work environment description emphasizes the dynamic nature of a retail store, the specific requirements of the framing area, and the need for flexibility in scheduling.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and potentially a brief phone screen.

• In-Person Interview: Candidates will likely attend an interview at the store location. This may involve:

  • Discussion of past retail or customer service experiences.
  • Situational questions about handling customer interactions, problem-solving, and teamwork.
  • A demonstration of basic measuring skills or a discussion about their approach to learning new technical skills.
  • A brief tour of the store and framing area.

• Assessment of Fit: Evaluation of how well the candidate aligns with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• While a formal portfolio isn't required, be prepared to discuss specific examples from your past experiences that demonstrate:

  • Your ability to follow instructions and procedures (e.g., for a craft project, a previous job task).

  • Your customer service approach and how you handle customer needs or complaints.

  • Any instances where you had to be precise or detail-oriented.

  • Your understanding of teamwork and contributing to a positive environment. Challenge Preparation:

• Be ready to answer questions about how you would handle common retail scenarios, such as:

  • A customer who is unsure about framing options.

  • How you would ensure accuracy when taking a framing order.

  • What you would do if you couldn't find a product a customer was looking for.

  • How you contribute to maintaining a clean and organized workspace.

📝 Enhancement Note: The interview process description is tailored for a retail, part-time role, focusing on customer service, operational adherence, and basic skill demonstration rather than complex strategic analysis.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially customer orders.

• Custom Framing Equipment: Mat cutters, glass cutters, framing tools (e.g., jointers, staplers), and potentially heat presses for specific framing applications.

• Measuring Tools: Tape measures, rulers, and specialized framing measuring devices.

• Basic Computer Software: For POS system operation, internal communications, and potentially order management.

Analytics & Reporting:

• While not directly responsible for complex analytics, Team Members will interact with sales reports and inventory data through the POS system.

• Understanding basic sales metrics and inventory counts is beneficial. CRM & Automation:

• The "Elevated ABC Deliver" methodology may involve elements of customer relationship management, encouraging repeat business and personalized service.

• Omni channel processes indicate interaction with systems that manage online orders and in-store pick-ups.

📝 Enhancement Note: This section focuses on the practical tools and technology a framer would encounter daily in a retail setting, emphasizing operational execution and customer interaction systems.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: A core value, encouraging an environment where customers and team members can explore their creative potential.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to ensure satisfaction and build loyalty.

• Teamwork & Inclusion: Fostering a supportive and respectful environment where all team members are valued and can contribute.

• Integrity & Safety: Adhering to company policies, SOPs, and safety protocols to ensure responsible operations.

• Efficiency & Quality: Striving for accuracy and high standards in all tasks, from framing production to store presentation.

Collaboration Style:

• Cross-functional Support: Team members are expected to assist each other across different store functions as needed.

• Open Communication: Encouraging positive interactions and feedback to resolve issues and improve team performance.

• Process-Oriented: Working together to adhere to established procedures for consistent results.

📝 Enhancement Note: The values are derived from the company's stated purpose and general retail operational principles, focusing on the customer experience, teamwork, and adherence to operational standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: As a part-time team member, you may be expected to handle customer service, sales, framing production, and general store tasks, requiring adaptability.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding various framing techniques can be challenging but rewarding.

• Customer Expectations: Meeting diverse customer needs for unique art pieces and managing expectations regarding timelines and costs.

• Pace of Retail: Working in a fast-paced retail environment, especially during peak seasons, requires efficiency and composure.

Learning & Development Opportunities:

• Framing Certification/Training: Potential for formal training on custom framing techniques and equipment operation.

• Sales & Customer Service Enhancement: Opportunities to refine sales techniques and customer interaction skills through company programs like "Elevated ABC Deliver."

• Retail Operations Exposure: Gaining a foundational understanding of various retail operations, including inventory, merchandising, and POS systems.

• Potential for Advancement: Pathways to more senior roles within Michaels stores for dedicated and high-performing individuals.

📝 Enhancement Note: Challenges and growth opportunities are framed within the context of an entry-level, part-time retail position, focusing on skill acquisition and potential career progression within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." or "How would you handle a customer who is unhappy with their framing choice?"

• Problem-Solving & Process: "How do you ensure accuracy when taking detailed measurements?" or "What steps would you take to ensure a custom framing order is completed on time and to standard?"

• Teamwork & Adaptability: "Tell me about a time you had to work with a difficult colleague." or "How do you prioritize tasks when multiple demands are placed on you?"

Company & Culture Questions:

• "What interests you about working at Michaels?"

• "What do you know about our custom framing services?"

• "How do you embody creativity and customer focus in your work?" Portfolio Presentation Strategy:

• Since a formal portfolio is not expected, focus on your resume and your ability to articulate your skills and experiences verbally.

• Be prepared to discuss specific examples that demonstrate your attention to detail, customer service skills, and ability to follow instructions.

• If you have any personal craft or art projects that showcase precision or creative problem-solving, be ready to mention them.

📝 Enhancement Note: Interview preparation focuses on common retail interview themes, emphasizing customer service, operational execution, and alignment with company values, rather than deep operational strategy.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, retail, or hands-on experience. Use keywords such as "customer engagement," "sales support," "attention to detail," "measuring skills," and "team collaboration."

• Portfolio Preparation (Verbal): Mentally prepare to discuss specific examples from your past that demonstrate your ability to follow procedures, provide excellent customer service, and work diligently.

• Company Research: Familiarize yourself with Michaels' mission, values, and their custom framing offerings. Understand the importance of creativity and customer experience in their brand.

• Interview Practice: Practice articulating your skills and experiences clearly and concisely, focusing on how you can contribute to the store's success and customer satisfaction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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