Part Time Retail Picture Framer

📍 Job Overview

Job Title: Part Time Retail Picture Framer

Company: Michaels Stores

Location: Rochester, Minnesota, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: 2026-08-07

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered around providing exceptional customer service within a retail environment, specifically focusing on custom framing solutions.

• Key responsibilities include building strong customer relationships through consultative selling and delivering high-quality, custom-framed products.

• The position requires maintaining visual merchandising standards and ensuring operational efficiency in the framing department and the broader retail store.

• This is a part-time, on-site position within a dynamic retail setting, demanding a blend of customer interaction, sales acumen, and technical framing skills.

📝 Enhancement Note: While the provided job title is "Part Time Retail Picture Framer," the description details a role that extends beyond basic framing to include customer relationship building, sales, and general retail operations. This enhancement emphasizes the consultative sales aspect and the broader operational duties to accurately represent the full scope of the position for operations-minded candidates.

📈 Primary Responsibilities

• Customer Engagement & Consultative Sales:

  • Build strong customer relationships by actively listening to their needs and providing expert advice on custom framing solutions using the Elevated ABC Deliver methodology.
  • Drive sales and production targets by effectively recommending products, services, and framing options that meet customer aesthetic and budgetary requirements.
  • Acknowledge customers promptly, assist them in locating products, and offer solutions that enhance their shopping experience.

• Custom Framing Production & Quality Assurance:

  • Execute framing orders with a high degree of quality, ensuring adherence to design specifications and company standards, and meeting established production timelines.
  • Operate and maintain framing equipment, including specialized tools like glass cutters and heat presses, safely and efficiently.
  • Ensure the readiness and presentation of the ready-made frame department, including managing SISO (Ship-from-Store) and Directed Replenishment processes.

• Store Operations & Merchandising:

  • Maintain a safe, clean, and clutter-free store environment, paying close attention to the visual presentation of the framing department and other assigned areas.
  • Assist with truck un-loading and stocking processes, ensuring compliance with store standards and efficient inventory management.
  • Support company-wide shrink and safety programs through diligent adherence to Standard Operating Procedures (SOPs).

• Transaction & Omni-Channel Support:

  • Operate the cash register accurately and efficiently, adhering to cash handling standards and procedures.
  • Assist with and support Omni-channel processes, ensuring a seamless customer experience across online and in-store channels.

• Team Collaboration & Adherence:

  • Interact positively and respectfully with colleagues, promoting a collaborative team environment and upholding organizational values.

  • Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance and operational excellence.

📝 Enhancement Note: The core responsibilities have been expanded to detail the consultative sales aspect, the technical framing duties, and the broader retail operational tasks. Keywords like "consultative sales," "production timelines," "visual merchandising," "inventory management," and "Omni-channel processes" are integrated to attract candidates with relevant operational experience.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is typically expected for retail positions of this nature. Experience:

• 0-2 years of experience in a customer-facing role is ideal, with a focus on developing sales and service skills.

• Experience in a retail environment is preferred, especially in areas involving custom products or visual merchandising. Required Skills:

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems, basic data entry, and potentially simple design software for framing mock-ups.

• Measuring Skills: Accurate and precise measurement capabilities are critical for custom framing to ensure correct material sizing and final product fit.

• Framing Equipment Operation: Ability to safely and effectively operate framing machinery, including specialized tools such as glass cutters and heat presses.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, provide solutions, and build positive relationships.

• Cash Handling Proficiency: Experience with operating a cash register, processing transactions accurately, and adhering to cash management protocols.

• Attention to Detail: Meticulousness in order taking, production, and quality checks to ensure customer satisfaction and minimize errors.

Preferred Skills:

• Retail Sales Experience: Demonstrated success in selling products or services, with an understanding of consultative selling techniques.

• Visual Merchandising: Experience in arranging products, maintaining displays, and creating an appealing store environment.

• Inventory Management Basics: Familiarity with stock replenishment, organization, and basic inventory tracking.

• Art & Design Aptitude: A basic understanding or appreciation for art, design principles, and aesthetic presentation can be beneficial for custom framing consultations.

📝 Enhancement Note: The "Required Skills" section has been detailed to include specific operational proficiencies like POS system usage, accurate measurement techniques, and safe equipment operation. Preferred skills highlight areas that would give candidates an edge, such as sales and visual merchandising, which are key to retail operations success.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Consultation Case Studies: Examples of how you've identified customer needs, recommended solutions, and closed sales, particularly for custom or service-based products.

• Framing Project Examples: Visual documentation (photos or descriptions) of custom framing projects completed, highlighting quality of work, material selection, and design considerations.

• Customer Service Scenarios: Descriptions of how you've handled challenging customer interactions, resolved issues, and ensured customer satisfaction.

• Operational Efficiency Examples: Any instances where you've contributed to improving store processes, merchandising, or inventory management.

Process Documentation:

• Order Fulfillment Workflow: Demonstrate understanding of a typical order process from consultation to production and final delivery, including quality checks.

• Customer Relationship Management: Examples of how you build rapport, follow up with customers, and encourage repeat business.

• Visual Merchandising Standards: Ability to interpret and apply visual merchandising guidelines to maintain an attractive and organized framing department.

• Safety Protocol Adherence: Understanding and commitment to following safety procedures in a retail and workshop environment.

📝 Enhancement Note: For a role involving custom product creation and customer interaction, a portfolio should showcase practical application of skills. This section outlines what a candidate could include to demonstrate their capabilities in sales, technical execution, customer service, and operational awareness, even at an entry-level.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $12.25 - $14.40 per hour.

• Methodology: This range is derived directly from the provided salary information. It reflects typical entry-level retail wages in the Rochester, MN area, considering the part-time nature of the role and the specific duties involved in custom framing and customer service.

Benefits:

• Core Benefits:

  • 401(k) with Employer Match: Opportunity to save for retirement with company contributions.
  • Employee Assistance Program (EAP): Confidential support for personal and work-related challenges.
  • Medical, Dental, and Vision Coverage: Comprehensive health insurance options.
  • Telemedicine Services: Convenient access to healthcare professionals remotely.
  • Flexible Spending Accounts (FSAs): Pre-tax savings for healthcare or dependent care expenses.
  • Commuter Benefits: Assistance with transportation costs.
  • Tuition Assistance: Support for continuing education and skill development.
  • Adoption Assistance: Financial support for employees building their families through adoption.
  • Voluntary Insurance Options: Additional insurance coverage for life, disability, etc.

• Perks:

  • Employee Discounts: Significant discounts on Michaels products, fostering a connection with the brand and its offerings.
  • Partner Discount Programs: Access to discounts with other affiliated companies.

Working Hours:

• This is a part-time position. Actual hours will vary based on store needs and scheduling.

• Work hours include nights, weekends, and early mornings, reflecting typical retail operating schedules.

• The role is on-site, requiring physical presence at the Rochester store location.

📝 Enhancement Note: The salary range is directly stated. Benefits are listed comprehensively as provided, with a note on eligibility. The working hours are clarified to emphasize the part-time nature and typical retail scheduling requirements.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer of arts, crafts, and home decor products in North America.

Company Size: Large (over 10,000 employees globally). This indicates a structured corporate environment with established processes and potential for career advancement.

Founded: 1973. With a long history, Michaels has a well-established brand presence and operational maturity.

Team Structure:

• Framing Department Focus: While part of a larger retail store, the framing department operates with a degree of specialization, requiring close collaboration among framers and customer service staff.

• Reporting Structure: Typically reports to a Store Manager or an Assistant Store Manager, with direct supervision from a Framing Department Manager or Lead Framer if applicable.

• Cross-functional Collaboration: Requires seamless interaction with other store associates for customer assistance, inventory management, and operational support, especially during peak times or truck unloads.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing personalized solutions, particularly in custom framing.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistency in sales, production, and store operations.

• Data-Driven Merchandising: While not explicitly detailed for this role, the broader company likely uses sales data to inform merchandising and stock levels.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Contextualizing Michaels within the arts and crafts retail industry helps candidates understand the market. The company size and founding date suggest stability and established operational frameworks. The team structure and collaboration points are crucial for operations roles, highlighting the need for interdepartmental synergy.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with Specialized Skill Development. This role is a foundational position in retail operations, focusing on customer interaction, sales, and a specific craft (framing). It offers a pathway to developing specialized operational skills within a retail setting.

Reporting Structure: Reports to store leadership (e.g., Store Manager, Assistant Manager) and potentially a Framing Department Lead. This structure provides direct oversight and opportunities for learning from experienced personnel.

Operations Impact: The role directly impacts store revenue through custom framing sales and overall customer satisfaction by providing excellent service and a well-maintained shopping environment. Efficient execution of framing orders and inventory management contributes to operational profitability.

Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing techniques, material selection, and design consultation, potentially becoming a go-to expert for complex projects.

• Retail Management Path: Progress to roles like Lead Framer, Assistant Store Manager, or Store Manager by demonstrating leadership, sales performance, and operational proficiency.

• Cross-Functional Experience: Gain exposure to various aspects of retail operations, including visual merchandising, inventory control, and customer service management.

• Continuous Learning: Utilize tuition assistance and on-the-job training to expand knowledge in art, design, and retail management.

📝 Enhancement Note: This section frames the role not just as a job but as a stepping stone. It defines the "operations career level" in a way that resonates with operations professionals looking for structured growth and highlights how performance in this role contributes to broader business objectives and offers tangible advancement opportunities.

🌐 Work Environment

Office Type: Public Retail Store Setting. This involves direct interaction with customers in a public-facing environment.

Office Location(s): Rochester, MN (specifically at 60 25th St SE). This is a physical, on-site location.

Workspace Context:

• Climate Controlled: Most public areas of the store are climate-controlled, ensuring a comfortable working environment for customer-facing tasks.

• Framing Shop Specifics: The framing shop area contains specialized equipment like glass cutters and heat presses, requiring adherence to specific safety protocols. Some stock rooms may not be climate-controlled, necessitating adaptability.

• Team Interaction: Opportunities for collaboration with fellow store associates, supervisors, and customers in a dynamic retail atmosphere.

Work Schedule:

• Part-time employment.

• Work hours include nights, weekends, and early mornings, aligning with typical retail operational demands.

• Flexibility is required to accommodate store needs and customer traffic patterns.

📝 Enhancement Note: This section clarifies the physical workspace and its implications for an operations role. Highlighting the climate-controlled aspects versus potential non-climate-controlled areas, and the specific tools within the framing shop, provides practical context for candidates.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted via phone or video call to assess basic qualifications, interest, and availability.

• In-Person Interview: A face-to-face interview at the Rochester store to evaluate customer service skills, framing aptitude, and cultural fit. This may involve a brief practical assessment or scenario-based questions.

• Skills Assessment (Potential): You may be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

• Final Interview/Offer: With store management to discuss terms, schedule, and confirm employment.

Portfolio Review Tips:

• Curate Relevant Examples: Focus on projects or experiences that showcase your customer service skills, attention to detail, and any custom work or problem-solving you've done.

• Highlight Process & Results: For any framing or customer service example, briefly explain the situation, your actions, and the positive outcome (e.g., customer satisfaction, successful sale, efficient process).

• Visual Presentation: If possible, bring clear photos of framing work or be prepared to describe specific projects vividly.

• Showcase Operational Awareness: Mention any experience with inventory, merchandising, or process improvement, even if informal.

Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer interaction, from greeting to consultation and closing the sale for a custom framing order.

• Problem-Solving: Prepare for questions about how you would handle a demanding customer, a production delay, or a damaged item.

• Company Knowledge: Research Michaels' products, services, and values to demonstrate genuine interest and understanding of their business.

📝 Enhancement Note: This section provides actionable advice for candidates, outlining potential interview stages and how to best prepare. It emphasizes showcasing practical skills and operational awareness, which are key for roles involving custom work and customer interaction.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially customer order entry. Familiarity with retail POS systems is beneficial.

• Basic Computer Software: For internal communications, potentially accessing training materials, or using simple design software for framing mock-ups.

• Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic.
  • Heat Press: Used in some framing applications for mounting or sealing.
  • Mat Cutters: For cutting custom mats for artwork.
  • Frame Assembly Tools: Saws, joiners, staplers, etc., for assembling frames.

Analytics & Reporting:

• Sales Reporting (Basic): Understanding of how to track personal sales performance against targets is helpful.

• Inventory Systems: Familiarity with systems used for tracking stock levels, receiving merchandise, and managing replenishment is a plus.

CRM & Automation:

• Customer Order Management: The POS system or a dedicated framing software likely handles customer order details and tracking.

• SISO/Directed Replenishment Tools: Internal systems for managing ship-from-store orders and stock replenishment.

📝 Enhancement Note: This section details the specific tools and technology a Picture Framer would interact with. It highlights both the customer-facing technology (POS) and the specialized workshop tools, which are critical for understanding the operational demands of the role.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through exceptional service and quality product delivery.

• Creativity & Passion: Embracing the joy of creativity that Michaels promotes, applying it to framing solutions and store presentation.

• Teamwork & Respect: Fostering a positive and supportive work environment where collaboration and mutual respect are paramount.

• Efficiency & Quality: Striving for operational efficiency in all tasks while maintaining high standards of craftsmanship and service.

• Integrity: Upholding company policies, ethical standards, and honest communication in all interactions.

Collaboration Style:

• Cross-functional Support: Working collaboratively with all store associates to ensure a cohesive customer experience and efficient store operations.

• Process-Oriented: Adhering to established procedures for sales, production, and safety, while being open to process improvements.

• Feedback Exchange: Engaging in constructive feedback with supervisors and peers to enhance individual performance and team effectiveness.

• Knowledge Sharing: Willingness to share best practices in framing, customer service, and operational efficiency with team members.

📝 Enhancement Note: This section translates the company's broader values into an operations context. It emphasizes how these values would manifest in the daily work of a Picture Framer, focusing on customer interaction, quality output, and teamwork within the retail operational framework.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Juggling customer consultations, order production, store stocking, and cashier duties simultaneously requires strong time management and prioritization skills.

• Managing Customer Expectations: Effectively communicating realistic timelines and design possibilities for custom framing to ensure customer satisfaction.

• Technical Skill Development: Mastering the operation of various framing tools and equipment safely and efficiently.

• Seasonal Demand Fluctuations: Adapting to varying customer traffic and order volumes throughout the year, especially during holidays.

• Maintaining Quality Under Pressure: Upholding high craftsmanship standards even during busy periods.

Learning & Development Opportunities:

• Advanced Framing Techniques: Opportunities to learn new framing methods, material applications, and design trends through on-the-job training and company resources.

• Sales & Customer Service Training: Development in consultative selling, relationship building, and conflict resolution to enhance customer engagement.

• Retail Operations Acumen: Gaining practical experience in inventory management, visual merchandising, and POS operations.

• Leadership Potential: Demonstrating proficiency and initiative can lead to opportunities for advancement into supervisory or management roles within Michaels.

• Tuition Assistance: Leveraging company-provided tuition assistance for formal education in art, design, business, or related fields.

📝 Enhancement Note: This section proactively addresses potential challenges and frames them as opportunities for growth. It aligns with operations professionals' desire to tackle complex problems and continuously develop their skill sets within a supportive framework.

💡 Interview Preparation

Strategy Questions:

• Scenario-Based: "A customer wants to frame a valuable piece of art but has a limited budget. How would you approach this consultation to meet their needs and our sales goals?" (Tests consultative sales, problem-solving, and product knowledge).

• Operational Process: "Describe your understanding of maintaining a clean and organized workspace, especially when dealing with tools like glass cutters and heat presses. What safety precautions would you take?" (Assesses understanding of operational procedures and safety).

• Customer Service: "How would you handle a situation where a customer is unhappy with the final framing product, perhaps due to a misunderstanding of the design?" (Evaluates conflict resolution and customer recovery skills).

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels, and specifically in a custom framing role?" (Assesses alignment with company mission and role).

• Teamwork: "Describe a time you worked effectively as part of a team to achieve a common goal in a retail or customer service setting." (Gauges collaboration and interpersonal skills).

• Values Alignment: "Michaels values creativity and customer focus. How do you see yourself embodying these values in this role?" (Tests understanding of company culture and personal fit).

Portfolio Presentation Strategy:

• Highlight Impact: For each example, clearly state the situation, your actions, and the positive result (e.g., "Customer was delighted with the custom frame, leading to a repeat order for another piece").

• Showcase Process: Briefly explain your approach to framing a piece or handling a customer request, emphasizing attention to detail and quality.

• Visuals are Key: If you have photos of your work, be ready to show them and discuss the design choices and techniques used.

• Enthusiasm for Craft: Convey passion for art, design, and the craft of framing.

📝 Enhancement Note: This section provides specific, actionable interview preparation advice tailored to the role. It includes example questions that probe operational thinking, customer service, and cultural fit, along with practical tips for presenting a portfolio effectively.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any custom work or crafting skills, measuring abilities, and experience with retail operations (e.g., POS, stocking, merchandising). Quantify achievements where possible (e.g., "Assisted X customers daily," "Completed Y framing orders per week").

• Portfolio Preparation: Gather visual examples of any custom framing, art projects, or detailed craftwork you've completed. Also, prepare to discuss specific instances of excellent customer service or efficient operational contributions.

• Interview Practice: Rehearse answers to common interview questions, focusing on scenario-based responses that demonstrate your problem-solving, customer engagement, and operational awareness. Practice articulating your skills and experiences clearly and concisely.

• Company Research: Familiarize yourself with Michaels' mission, values, product offerings (especially custom framing), and current promotions. Understanding the company culture will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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