Part-time Picture Framer 317/1586

📍 Job Overview

Job Title: Part-time Picture Framer

Company: Michaels Stores

Location: Langhorne, Pennsylvania, United States

Job Type: Part time

Category: Retail Operations / Art & Design

Date Posted: August 03, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is a customer-facing position focused on providing exceptional service within a retail environment, specifically in the custom framing department.

• Key responsibilities include building strong customer relationships to understand and fulfill their custom framing needs, driving sales through personalized design consultations, and ensuring high-quality production of framing orders.

• The position requires maintaining visual standards for merchandising, managing inventory, and operating point-of-sale systems accurately, all while adhering to company policies and safety protocols.

• This is a part-time on-site role, offering flexibility for individuals seeking to develop skills in retail sales, customer engagement, and specialized craft services within a dynamic team setting.

📝 Enhancement Note: While the raw job description lists "Picture Framer," the core responsibilities and required skills indicate a strong emphasis on customer interaction, sales, and operational execution within the framing department, positioning it within the broader "Retail Operations" and "Art & Design" categories. The "0-2 Years" experience level suggests an entry-level to junior role.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by actively listening to their needs and providing expert recommendations for custom framing solutions using the "Elevated ABC Deliver" methodology.
  • Conduct personalized design consultations to help customers select the perfect framing materials, matting, and display options for their artwork, photos, or memorabilia.
  • Drive sales by effectively communicating the value of custom framing services and upselling complementary products or services.
  • Acknowledge all customers entering the store, proactively assist them in locating products, and offer solutions to enhance their shopping experience.

• Production & Quality Assurance:

  • Execute custom framing orders with a high degree of quality, ensuring accuracy in measurements, material selection, and assembly, meeting established production timelines.
  • Operate framing equipment and tools, including glass cutters, mat cutters, and assembly machinery, safely and efficiently.
  • Maintain the ready-made frame department, ensuring all products are accurately priced, well-organized, and visually appealing.

• Store Operations & Merchandising:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure consistent execution of policies and compliance with all applicable laws and requirements.
  • Maintain assigned areas, including the custom framing department and ready-made frame displays, ensuring they are clean, clutter-free, and merchandised according to company standards.
  • Assist with inventory management, including participating in truck unloads, stocking shelves, and executing directed replenishment processes to ensure optimal stock levels.
  • Operate the cash register, process transactions accurately, and adhere to all cash handling and security procedures.

• Teamwork & Safety:

  • Foster a positive and respectful work environment by interacting with colleagues and customers in an accepting manner, remaining positive and solutions-oriented even in challenging situations.

  • Support company-wide shrink and safety programs by actively participating in loss prevention initiatives and maintaining a safe work environment for team members and customers.

  • Collaborate with team members on store tasks, including participating in truck unloads and stocking processes, ensuring adherence to truck standards and budget.

  • Assist with Omni-channel processes, such as buy-online-pickup-in-store (BOPIS) or ship-from-store, to enhance customer convenience and sales opportunities.

📝 Enhancement Note: The "Major Activities" section was expanded into more specific, action-oriented bullet points under clear thematic headings to better articulate the scope of the role for operations professionals. Keywords like "Custom Framing," "SOPs," "Merchandising," "Inventory Management," and "Omni-channel" were integrated naturally.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a strong understanding of measurements, materials, and potentially design principles is beneficial for custom framing. High school diploma or equivalent is generally expected in retail environments. Experience:

• Minimum of 0-2 years of experience in a customer-facing role, preferably within a retail or service-oriented environment.

• Demonstrated experience in developing and maintaining customer relationships, with a focus on understanding needs and providing solutions.

• Experience in sales, product demonstration, or service delivery is highly valued for this role. Required Skills:

• Basic Computer Skills: Proficiency in navigating point-of-sale (POS) systems, basic data entry, and potentially using internal communication or inventory management software.

• Basic Measuring Skills: Accurate and precise measurement capabilities are essential for custom framing order specifications.

• Customer Service Excellence: Ability to engage customers warmly, actively listen to their needs, provide solutions, and create a positive shopping experience.

• Cash Register Operation & Cash Handling: Proficiency in operating a POS system, processing various payment types, and adhering to strict cash handling procedures to minimize discrepancies and prevent loss.

• Product Knowledge & Merchandising: Ability to learn about framing materials, techniques, and display standards, and to maintain visually appealing product presentations.

• Relationship Building: Skill in establishing rapport with customers to understand their creative vision and translate it into a tangible framing solution.

• Quality Control: Attention to detail to ensure custom framing orders are produced to high standards and meet customer expectations.

• Safety Compliance: Understanding and adherence to workplace safety protocols, especially when operating equipment or handling materials.

Preferred Skills:

• Retail Experience: Prior work experience in a retail setting, understanding store operations, customer flow, and sales dynamics.

• Selling Products/Services: Proven ability to effectively sell products or services, including techniques for overcoming objections and closing sales.

• Picture Framing Experience: Hands-on experience with custom framing techniques, materials, and equipment is a significant advantage.

• Design Acumen: A basic understanding of design principles, color theory, and aesthetic composition that can be applied to framing consultations.

• Inventory Management: Familiarity with stock management, replenishment, and visual merchandising best practices.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" have been consolidated and elaborated under "Experience" and "Required/Preferred Skills" to provide a clearer picture of the qualifications. Specific operations-relevant skills like "Measuring Skills," "Cash Register Operation," "Merchandising," and "Inventory Management" have been highlighted.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Case Studies: Examples of how you have successfully engaged customers, understood their needs, and provided solutions that led to sales or positive outcomes.

• Sales Process Documentation: Evidence of your ability to guide a customer through a sales process, from initial inquiry to closing the sale, highlighting consultative selling techniques.

• Visual Merchandising Examples: Photographs or descriptions of retail spaces or displays you have managed or contributed to, demonstrating an understanding of visual appeal and product placement.

• Order Fulfillment Examples: Documentation or descriptions of projects or tasks where you ensured accurate and timely completion, showcasing attention to detail and process adherence.

Process Documentation:

• Consultative Sales Workflow: A documented workflow illustrating how you would guide a customer from initial consultation through design selection, order placement, and completion for custom framing.

• Inventory Management Process: A description of how you would manage stock levels for framing materials, including ordering, receiving, stocking, and perpetual inventory checks.

• Quality Control Checklist: A sample checklist or process for ensuring the quality of finished framing orders before customer pickup, covering aspects like material integrity, assembly accuracy, and presentation.

• Customer Service Resolution Process: An outline of your approach to handling customer inquiries, complaints, or issues related to framing orders, focusing on timely and satisfactory resolution.

📝 Enhancement Note: For an entry-level retail operations role like this, a formal portfolio might not be strictly required, but demonstrating understanding of key processes is crucial. This section outlines what a candidate could present to showcase their capabilities, focusing on process thinking and operational execution in a retail context.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail associates in the Langhorne, PA area with 0-2 years of experience, the estimated hourly wage typically falls between $13.00 and $17.00 per hour. This estimate considers the cost of living in Bucks County, PA, and general retail compensation benchmarks. The final offer will depend on experience, specific skills, and store-level compensation structures. Benefits:

• Employee Discount: A significant perk for team members, offering savings on Michaels products and services, which can be particularly valuable for crafting and home décor enthusiasts.

• 401(k) with Employer Match: For eligible employees, this retirement savings plan offers a company match, providing a valuable opportunity to grow long-term financial security.

• Employee Assistance Program (EAP): Confidential counseling and referral services for personal and work-related challenges, supporting overall well-being.

• Medical, Dental, and Vision Coverage: Comprehensive health coverage options for eligible team members, contributing to physical health and wellness.

• Telemedicine Services: Convenient access to remote medical consultations, offering a flexible healthcare solution.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses, helping to reduce taxable income.

• Commuter Benefits: Potential assistance for transportation costs, making commutes more affordable.

• Tuition Assistance: Support for continuing education, enabling professional development and skill enhancement.

• Adoption Assistance: Financial support for team members pursuing adoption.

• Voluntary Insurance Options: Additional insurance products available for purchase to supplement existing coverage.

Working Hours:

• This is a part-time position. Actual hours will vary based on business needs, including evenings, weekends, and potentially early mornings. The role requires flexibility to cover various shifts. While not explicitly stated, a typical part-time schedule might range from 15-25 hours per week.

📝 Enhancement Note: A specific salary range was estimated based on typical part-time retail roles in the specified location and experience level, as no explicit salary was provided. The benefits listed in the raw job description were detailed and contextualized for operations professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates within the Arts and Crafts Retail industry, a sector focused on providing materials, tools, and services for creative pursuits, home décor, and event celebrations. Michaels is a dominant player in this market, offering a wide range of products from art supplies and craft kits to home furnishings and custom framing services.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across North America and employs a significant number of individuals, placing it in the large enterprise category. This scale offers opportunities for structured training, career development, and exposure to robust operational processes.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, evolving from a single store to a leading national and international brand. This longevity suggests a stable operational foundation and established business practices.

Team Structure:

• Store-Level Operations: This role is part of a local store team, typically led by a Store Manager, Assistant Store Manager, and departmental leads (e.g., Framing Manager). The Picture Framer will work closely with fellow sales associates and potentially visual merchandisers or inventory specialists.

• Cross-Functional Collaboration: Collaboration will primarily occur within the store team, with direct interaction with customers and colleagues. There may be indirect collaboration with corporate teams responsible for merchandising, marketing, and operational standards.

• Reporting Hierarchy: The Picture Framer will report to a designated supervisor or manager within the store, likely the Custom Framing Manager or the Store Manager, depending on the store's specific organizational structure.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing a memorable shopping experience, as evidenced by the "Elevated ABC Deliver" methodology mentioned.

• Operational Excellence: Adherence to Standard Operating Procedures (SOPs) and company programs is stressed, indicating a focus on consistent, efficient, and compliant store operations.

• Data-Driven Merchandising: While not explicitly detailed, the mention of "Directed Replenishment" suggests a reliance on data to manage inventory and ensure product availability.

• Safety & Compliance: A strong emphasis is placed on maintaining a safe work environment and adhering to all legal and company requirements.

Company Website: https://www.michaels.com/

📝 Enhancement Note: This section synthesizes information from the "About Us" section of the job description and general knowledge about large retail organizations to provide context relevant to operations professionals. It highlights the company's industry position, size, history, and operational focus.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level to junior role within the retail operations framework, specifically focused on the custom framing department. It provides foundational experience in customer service, sales, production, and visual merchandising within a specialized retail segment.

Reporting Structure: The Picture Framer reports to a Store Manager or Custom Framing Manager, operating within a hierarchical store structure. This direct reporting line facilitates clear communication, task assignment, and performance feedback.

Operations Impact: The Picture Framer's role directly impacts the store's revenue through custom framing sales and customer satisfaction. By providing quality framing solutions and excellent service, they contribute to customer loyalty and repeat business, which are critical operational metrics for any retail business. Efficient production and accurate order fulfillment also reduce operational costs and minimize customer issues.

Growth Opportunities:

• Skill Specialization: Opportunity to become a highly skilled custom framer, mastering techniques, design principles, and material knowledge, potentially leading to senior framing roles.

• Sales & Customer Service Advancement: Potential to move into roles with greater sales responsibility, such as a Sales Lead or Key Holder, or to specialize in customer relationship management.

• Management Track: For individuals demonstrating leadership potential and operational acumen, there are pathways to Assistant Store Manager, Store Manager, or other leadership positions within the retail