Part Time Framer (Plymouth Meeting, PA 5168/317)

📍 Job Overview

Job Title: Part Time Framer (Plymouth Meeting, PA 5168/317)

Company: Michaels Stores

Location: Plymouth Meeting, Pennsylvania, United States

Job Type: PART_TIME

Category: Retail Operations / Art & Design

Date Posted: June 01, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on building strong customer relationships through the creation of memorable custom framing solutions.

• Responsibilities include driving sales and production targets within the custom framing department.

• Maintaining a safe, clean, and well-merchandised store environment is a key operational aspect.

• The position involves direct customer interaction, assisting with sales, and supporting omnichannel processes.

📝 Enhancement Note: While the title is "Framer," the job description emphasizes customer interaction, sales, and general retail operations, suggesting a hybrid role that goes beyond just framing production. The "Elevated ABC Deliver" mention points to a structured customer engagement methodology.

📈 Primary Responsibilities

• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.

• Execute company policies and standards, particularly in sales and production within the Custom Framing department using the "Elevated ABC Deliver" methodology.

• Complete custom framing orders with a high degree of quality and within established timelines.

• Maintain the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment processes.

• Deliver friendly and efficient customer service, assisting shoppers in locating products and providing solutions.

• Ensure a well-merchandised and in-stock store environment for customers.

• Support shrink and safety programs by following established protocols.

• Participate in truck un-loading and stocking processes to meet truck standards and budget requirements.

• Operate the cash register and execute cash handling procedures to company standards.

• Acknowledge customers, assist with product location, and provide solutions to meet their needs.

• Support and execute omnichannel processes, integrating online and in-store customer experiences.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing duties with broader retail operational tasks, emphasizing customer engagement and store presentation. The mention of "SISO" and "Directed Replenishment" indicates a need for understanding inventory management principles within a retail context.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong understanding of basic math and measurement is implied for framing accuracy. High school diploma or equivalent is generally expected in retail environments.

Experience: 0-2 years of experience is considered entry-level, with a preference for prior retail experience and proven success in selling products or services.

Required Skills:

• Basic computer skills for point-of-sale (POS) and potentially order management systems.

• Basic measuring skills essential for accurate custom framing.

• Proficiency in operating framing equipment and a glass cutter.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

• Strong customer service orientation and interpersonal skills.

Preferred Skills:

• Previous retail sales experience, demonstrating an ability to interact with customers and drive sales.

• Experience in selling products and/or services, showcasing consultative selling abilities.

• Familiarity with inventory management concepts like SISO and Directed Replenishment.

• Understanding of visual merchandising principles to maintain store presentation.

📝 Enhancement Note: The "0-2" experience level suggests that candidates with some customer-facing experience, even if not directly in framing, will be considered. The emphasis on "selling products and/or services" indicates that sales aptitude is a key differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates are encouraged to demonstrate their understanding of customer service processes and sales achievements.

• Examples of how you've successfully engaged customers and provided solutions in previous roles can serve as a strong indicator.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following established processes (SOPs) and how they contribute to overall operational efficiency and customer satisfaction.

• Ability to describe how they would learn and execute framing production processes accurately and efficiently.

📝 Enhancement Note: For an entry-level role, the focus will be on understanding and ability to learn processes rather than a pre-existing portfolio of complex operational projects. Demonstrating an aptitude for detailed work and customer interaction through past experiences is key.

💵 Compensation & Benefits

Salary Range: For a Part-Time Framer position in Plymouth Meeting, PA, with 0-2 years of experience, the estimated hourly wage would likely range from $13.00 to $17.00 USD per hour. This estimate is based on general retail associate wages in the Philadelphia metropolitan area, considering the part-time nature and entry-level experience requirement.

Benefits:

• Health insurance (medical, dental, and vision) for eligible team members.

• Paid time off (PTO) accrued based on hours worked.

• Tuition assistance programs to support continued education.

• Generous employee discounts on Michaels products and services.

• Other benefits as outlined by The Michaels Companies Inc.

Working Hours: This is a part-time position. Specific weekly hours will vary but are expected to be less than 30 hours per week. Work hours include nights, weekends, and early mornings, as dictated by store operational needs.

📝 Enhancement Note: Salary is an estimate based on typical retail part-time roles in the specified region and experience level. Full benefits details would be available upon inquiry or during the hiring process, as some benefits may have eligibility requirements.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America, operating over 1,300 stores. This industry requires a focus on customer creativity, product knowledge, and community engagement.

Company Size: Over 1,300 stores in North America, indicating a large operational footprint and a significant number of employees. This scale suggests established operational processes and a structured corporate environment.

Founded: 1973. With a long history, Michaels has developed robust operational frameworks and a strong brand presence.

Team Structure:

• The operations team within a Michaels store typically includes a Store Manager, Assistant Store Managers, Team Leads, and Sales Associates/Specialists (like the Framer).

• The Framer will likely report to a Framing Department Manager or an Assistant Store Manager overseeing that area.

Methodology:

• The company emphasizes Standard Operating Procedures (SOPs) for consistent execution of tasks and customer service ("Elevated ABC Deliver").

• Data-driven approaches are likely used for inventory management (SISO, Directed Replenishment) and sales performance tracking.

• A focus on customer engagement and personalized solutions is central to the framing department's operations.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's emphasis on "fueling the joy of creativity and celebration" suggests a culture that values passion for arts and crafts, customer inspiration, and a supportive team environment.

📈 Career & Growth Analysis

Operations Career Level: This role is at the Entry-Level/Associate level within retail operations. It provides fundamental experience in customer service, sales, and specialized production (framing).

Reporting Structure: The Framer reports to a supervisor, likely a Framing Department Manager or an Assistant Store Manager, who oversees daily store operations and sales targets.

Operations Impact: The Framer directly impacts customer satisfaction by providing high-quality custom framing solutions and contributing to the overall store sales and operational efficiency. Their role in customer engagement is crucial for repeat business and positive brand perception.

Growth Opportunities:

• Skill Advancement: Develop advanced framing techniques, material knowledge, and sales consultation skills.

• Team Lead/Specialist Roles: Potential to become a lead in the framing department or a specialist in other store areas.

• Management Track: With experience and demonstrated leadership, opportunities may arise for Assistant Store Manager or Store Manager positions.

• Cross-Training: Opportunities to learn other store operations, such as visual merchandising or inventory management.

📝 Enhancement Note: For an entry-level role, growth is typically within the store environment, moving towards roles with more responsibility in sales, team leadership, or management. The company's structure supports internal advancement for dedicated employees.

🌐 Work Environment

Office Type: Public retail store setting. The workspace includes a customer-facing area (sales floor, ready-made frames) and a dedicated frame shop area with specialized equipment.

Office Location(s): Plymouth Meeting, PA - 500 W Germantown Pike, Ste 1730. This is a specific retail store location.

Workspace Context:

• The environment is customer-centric, requiring constant interaction and service.

• The frame shop involves working with tools like glass cutters and heat presses, necessitating adherence to safety protocols.

• Opportunities for collaboration exist with fellow store associates for customer assistance and operational tasks.

Work Schedule: Flexible, part-time schedule including nights, weekends, and early mornings. This requires adaptability to meet fluctuating customer traffic and operational demands.

📝 Enhancement Note: The work environment is dynamic and fast-paced, typical of a retail setting. The frame shop area requires specific attention to safety due to the tools and materials used.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online screening to assess basic qualifications and availability.

• In-Person Interview: Typically involves meeting with the Hiring Manager (e.g., Store Manager or Framing Manager). This will likely include behavioral questions assessing customer service skills, problem-solving abilities, and fit with company values.

• Skills Demonstration: You may be asked to demonstrate basic measuring skills or discuss your approach to learning new equipment.

• Final Assessment: May involve a second interview or a brief tour of the store, focusing on cultural fit and understanding of the role.

Portfolio Review Tips:

• For this role, a formal portfolio isn't expected. Instead, prepare to discuss past experiences that demonstrate your skills.

• Have specific examples ready for how you:

  • Provided excellent customer service.
  • Solved a customer's problem.
  • Handled a challenging customer interaction.
  • Managed your time effectively when completing tasks.
  • Demonstrated attention to detail in previous work.

Challenge Preparation:

• Be prepared for questions that assess your problem-solving skills related to customer service or operational tasks.

• You might be asked to describe how you would handle a specific customer request or a situation where an item is out of stock.

• Demonstrate an understanding of the importance of following instructions and procedures (SOPs).

📝 Enhancement Note: The interview process will likely focus heavily on behavioral and situational questions to gauge customer service aptitude and ability to learn technical skills. Demonstrating enthusiasm for the arts and crafts industry can be a plus.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard framing tools, mat cutters, glass cutters, potentially a heat press for specific applications.

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially customer orders.

• Basic Measuring Tools: Tape measures, rulers, calipers for precise measurements.

Analytics & Reporting:

• While not directly managing analytics, understanding the use of data for sales tracking and inventory management (SISO, Directed Replenishment) is beneficial.

CRM & Automation:

• The company uses a CRM-like system for customer orders and relationship management, particularly within the framing department.

• Omni channel processes suggest integration with online order fulfillment and customer account management.

📝 Enhancement Note: This role requires proficiency with physical tools and basic computer systems. Familiarity with retail POS systems and an understanding of inventory concepts are advantageous.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: Prioritizing customer needs and providing solutions to foster loyalty and satisfaction.

• Creativity & Passion: Embracing the company's mission to fuel creativity and celebrating the arts and crafts.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide a seamless customer experience.

• Integrity: Adhering to company policies, SOPs, and ethical standards in all interactions and transactions.

• Efficiency: Striving for accuracy and timeliness in production and operational tasks.

Collaboration Style:

• Open communication and mutual support among team members are encouraged.

• Associates are expected to assist each other in serving customers and completing operational duties.

• A willingness to share knowledge and best practices within the store team is valued.

📝 Enhancement Note: Michaels emphasizes a culture that supports both individual creativity and collective achievement. Team members are expected to be positive, respectful, and committed to the company's vision.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling custom framing production, customer service on the sales floor, and general store tasks within a part-time schedule.

• Learning Technical Skills: Mastering framing equipment, glass cutting, and production techniques requires attention to detail and practice.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing projects, which can range widely in complexity and budget.

• Physical Demands: Performing tasks that require standing for long periods, lifting, and reaching, while maintaining accuracy.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on framing techniques, equipment operation, and customer engagement strategies.

• Product Knowledge: Gaining in-depth knowledge of art supplies, framing materials, and design principles.

• Sales and Service Skills: Developing consultative selling techniques and advanced customer service protocols.

• Potential for Advancement: Opportunities to grow within the store, potentially into leadership roles, through demonstrated performance and dedication.

📝 Enhancement Note: The primary challenges revolve around managing diverse responsibilities in a fast-paced retail environment and acquiring the specialized skills for custom framing. Growth is achievable through skill development and performance.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you went above and beyond to help a customer." (Assesses customer service commitment)

• "How would you handle a customer who is unhappy with their custom framing order?" (Tests problem-solving and conflict resolution)

• "Walk me through how you would measure a piece of art for custom framing." (Evaluates understanding of basic technical requirements)

Company & Culture Questions:

• "Why are you interested in working for Michaels?" (Gauges alignment with company values and industry)

• "What does 'customer service' mean to you in a retail environment?" (Probes understanding of customer-centric operations)

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on your resume and your ability to articulate your experiences.

• Prepare 2-3 concise "STAR" (Situation, Task, Action, Result) method examples that highlight your customer service, problem-solving, or attention-to-detail skills.

• Be ready to discuss your understanding of following instructions and SOPs, demonstrating your ability to learn and execute processes accurately.

📝 Enhancement Note: Prepare to articulate your skills through specific examples rather than a traditional portfolio. Emphasize your customer service approach, attention to detail, and willingness to learn.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Ensure your resume clearly highlights any customer service, sales, or detail-oriented experience. Use keywords like "customer engagement," "sales support," "cash handling," and "attention to detail."

• Behavioral Example Preparation: Prepare specific examples using the STAR method to answer common interview questions related to customer service, problem-solving, and teamwork.

• Company Research: Familiarize yourself with Michaels' products, customer base, and company values. Understand their focus on creativity and customer experience.

• Practice Articulation: Practice discussing how you would approach customer interactions and framing tasks, demonstrating an understanding of the role's requirements and the importance of accuracy and customer satisfaction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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