Part-time Framer - Daytime Availabilty Needed - Bonus Potential, Willing to Train

📍 Job Overview

Job Title: Part-time Framer - Daytime Availability Needed - Bonus Potential, Willing to Train

Company: Michaels Stores

Location: Alexandria-7690A Richmond Hwy, Alexandria, Virginia, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: April 29, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Responsible for driving sales and production results by creating memorable custom framing solutions for customers.

• Cultivate strong customer relationships through elevated service and personalized design consultations.

• Maintain the visual presentation and stock levels of the ready-made frame department and other assigned areas.

• Ensure operational efficiency through adherence to Standard Operating Procedures (SOPs) and company programs, including safety and shrink prevention.

• Support omni-channel processes to provide a seamless customer experience across all touchpoints.

📝 Enhancement Note: This role is positioned within a retail operations context, focusing on specialized custom framing services. The emphasis on "Elevated ABC Deliver" suggests a customer-centric approach to sales and relationship building, aiming to drive revenue through consultative selling and high-quality product delivery.

📈 Primary Responsibilities

• Execute custom framing orders with a high degree of quality and within established timelines, meeting or exceeding production targets.

• Actively engage customers to understand their framing needs, offer expert design advice, and present tailored solutions that align with their art and budget.

• Maintain and merchandise the ready-made frame department, ensuring it is visually appealing, well-stocked, and easy for customers to navigate.

• Perform regular stock takes, manage inventory for framing supplies, and participate in truck unloading and stocking processes according to established procedures.

• Operate the cash register accurately, handle cash transactions according to standards, and process customer payments efficiently.

• Assist with omni-channel fulfillment processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, ensuring timely and accurate order processing.

• Uphold store safety standards, maintain a clean and clutter-free workspace, and participate in loss prevention initiatives.

• Build positive customer relationships by providing friendly and helpful service, assisting with product location, and offering solutions to customer inquiries.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, operational management of the framing department, and adherence to company-wide retail procedures. The emphasis on "delivering sales and production results" and "elevated ABC Deliver" indicates a performance-driven environment where customer engagement directly impacts business outcomes.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred; vocational training in design or visual arts is a plus.

Experience: 0-2 years of experience in a retail or customer-facing role, with a demonstrated ability to learn new skills.

Required Skills:

• Basic computer skills for order processing and inventory management.

• Basic measuring skills to accurately assess artwork dimensions for framing.

• Ability to operate framing equipment and a glass cutter safely and effectively following training.

• Strong customer service orientation with excellent interpersonal and communication skills.

Preferred Skills:

• Previous retail sales experience, particularly in a consultative or design-oriented capacity.

• Experience selling products or services directly to customers, with a proven track record of meeting sales targets.

• Familiarity with visual merchandising principles and techniques.

• Basic knowledge of art or design principles.

📝 Enhancement Note: The requirements lean towards foundational skills and a willingness to be trained, suggesting an entry-level position. The emphasis on basic measuring, computer, and equipment operation skills, combined with preferred retail and sales experience, indicates a need for individuals who can quickly become proficient in both the operational and sales aspects of custom framing.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio may not be required for this entry-level role, candidates are encouraged to highlight any personal projects or examples of creative work that demonstrate attention to detail, spatial reasoning, and an aesthetic sensibility.

• Be prepared to discuss past experiences where you applied problem-solving skills to create a specific outcome or solution for a customer or within a previous role.

Process Documentation:

• Familiarity with following established Standard Operating Procedures (SOPs) for order intake, production, and customer service.

• Ability to learn and execute company-specific processes for inventory management, visual merchandising, and cash handling.

• Understanding the importance of accurate documentation for custom orders to ensure customer satisfaction and production efficiency.

📝 Enhancement Note: For an entry-level framing role, a traditional portfolio is less critical than demonstrating a capacity to learn and execute defined processes. The focus is on understanding workflow, attention to detail in custom orders, and the ability to follow operational guidelines.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level retail position, the hourly wage is expected to be between $12.00 - $16.00 per hour. This range is an estimate based on similar retail roles in Alexandria, Virginia, considering the experience level and the inclusion of bonus potential. Actual compensation will be determined by experience, skills, and local market conditions.

Benefits:

• Health insurance (medical, dental, and vision) for eligible team members.

• Paid time off (PTO) accrued based on hours worked.

• Tuition assistance programs to support ongoing education and skill development.

• Generous employee discounts on Michaels products and services.

• Bonus potential tied to individual and store performance metrics.

Working Hours: This is a part-time position. Specific hours will vary based on store needs and candidate availability, but daytime availability is a key requirement. Employees are expected to work a schedule that may include nights, weekends, and early mornings as needed to cover store operating hours. A standard full-time workweek is 40 hours, but part-time hours will be less, determined by scheduling.

📝 Enhancement Note: Salary is estimated based on regional retail benchmarks for entry-level positions in Alexandria, VA, and the job description's mention of "bonus potential" and "willing to train." Benefits are detailed based on the provided LinkedIn company data, highlighting typical offerings for both full-time and part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing)

Company Size: Large (10,000+ employees, based on LinkedIn data for The Michaels Companies Inc.)

Founded: 1973, with headquarters in Irving, Texas. Michaels is a long-standing leader in the arts and crafts retail sector, emphasizing creativity and celebration.

Team Structure:

• The framing team operates within a larger retail store environment, likely consisting of a Store Manager, Assistant Store Manager(s), and various department specialists (e.g., Framing Specialist, Sales Associates).

• This role reports to a designated department supervisor or the store management team, with direct collaboration with fellow sales associates and framers.

Methodology:

• Data Analysis: While not heavily data-intensive for this specific role, success is measured through sales performance, production output, and customer satisfaction metrics. Understanding basic reporting on sales trends within the framing department would be beneficial.

• Workflow Planning: Efficiently managing the custom framing process from customer consultation to order completion, optimizing time and resources.

• Automation: Utilizing point-of-sale (POS) systems and potentially inventory management software to streamline operations.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context emphasizes Michaels' position as a leading retailer in arts and crafts, with a strong emphasis on creativity. The size of the company implies structured operational processes and potential for career development within a large organization. The team structure is typical for a retail environment, with clear reporting lines and collaborative expectations.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position within the retail operations framework, specifically focused on the custom framing department. It serves as a foundational role for individuals beginning their careers in customer service, sales, and retail operations.

Reporting Structure: The Part-time Framer reports to a Store Manager or a designated department supervisor (e.g., Framing Manager or Lead). They work collaboratively with other sales associates and framing specialists within the store.

Operations Impact: This role directly impacts the company's revenue through consultative sales of custom framing services. By building customer loyalty and delivering high-quality custom solutions, the Framer contributes to the store's overall sales performance and customer satisfaction scores, reinforcing Michaels' brand as a destination for creative projects.

Growth Opportunities:

• Skill Development: Opportunity to become a skilled custom framer, mastering design principles, material selection, and precise fabrication techniques.

• Sales Progression: Potential to advance to a full-time Framing Specialist or lead role, taking on more responsibility for sales targets, inventory management, and customer consultations.

• Cross-Training: Possibility of cross-training in other store departments, leading to broader retail operational experience and potential for advancement into supervisory or management roles within Michaels.

• Leadership Potential: Demonstrating strong performance and leadership qualities can open doors to supervisory or management trainee programs within the company.

📝 Enhancement Note: The growth analysis highlights the role's potential as a stepping stone within Michaels' retail operations. While entry-level, the specialization in custom framing, combined with retail sales and operational duties, provides a solid foundation for career progression within the company.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is a blend of customer-facing sales floor space and a dedicated framing workshop area.

Office Location(s): The position is located at the Alexandria-7690A Richmond Hwy store. This is a physical retail location accessible to customers in the Alexandria, Virginia area.

Workspace Context:

• The primary workspace involves interacting with customers on the sales floor and in the custom framing design area.

• The framing shop is equipped with specialized tools and materials, including a glass cutter and heat press, requiring a safe and organized working environment.

• Opportunities for team interaction are frequent, with daily collaboration among store associates and management to ensure smooth store operations and customer service.

• Stock rooms may not always be climate-controlled, and some outdoor work might be required for tasks like retrieving shopping carts or unloading trucks.

Work Schedule: The work schedule is part-time and flexible, with a requirement for daytime availability. Schedules will be assigned based on business needs and may include evenings, weekends, and early mornings. The role involves standing for extended periods and requires physical stamina for tasks like lifting heavy items and using ladders.

📝 Enhancement Note: The work environment is typical for a retail setting, combining customer interaction with hands-on production tasks. The description emphasizes the need for adaptability to various store conditions and a flexible schedule, which is common for part-time retail roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume to assess basic qualifications and alignment with the "willing to train" aspect.

• In-Person Interview: Typically involves meeting with the Store Manager or Department Supervisor. This stage will likely assess your customer service skills, communication abilities, and enthusiasm for the role. Be prepared to discuss your understanding of customer needs and how you would approach designing a framing solution.

• Skills Assessment/Demonstration: You may be asked to demonstrate basic measuring skills or discuss your comfort level with operating equipment (though hands-on training will be provided). A practical exercise related to customer interaction or problem-solving might be included.

• Final Interview: Potentially a brief follow-up to discuss compensation, benefits, and onboarding details.

Portfolio Review Tips:

• Since this is an entry-level role with a "willing to train" component, a formal portfolio isn't strictly necessary. However, be ready to:

• Discuss Creative Projects: Highlight any personal projects (art, crafts, DIY) that showcase attention to detail, problem-solving, or aesthetic judgment.

• Showcase Customer Interaction Examples: Prepare to talk about experiences where you successfully helped customers find solutions or resolved issues.

• Demonstrate Understanding of Process: Be able to articulate how you would follow steps for a custom order, from initial consultation to final product delivery.

Challenge Preparation:

• Customer Scenario: Prepare for a role-playing scenario where you must assist a customer with a framing request, demonstrating your ability to ask probing questions and offer solutions.

• Problem-Solving: Think about how you would handle a situation where a customer is unhappy with a product or service, or how you would manage multiple customer requests simultaneously.

• Operational Awareness: Be ready to discuss your understanding of the importance of safety, cleanliness, and following procedures in a retail environment.

📝 Enhancement Note: The interview process is geared towards assessing foundational customer service aptitude and trainability rather than extensive prior experience. Emphasis is placed on practical skills and the ability to learn, with a focus on customer interaction and operational awareness.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Proficiency with specialized tools such as mat cutters, saws, jointers, and potentially heat presses will be taught during training.

• Glass Cutting Equipment: Safe and precise operation of glass cutters for various types of glazing.

• Measuring Tools: Accurate use of tape measures, rulers, and other measuring instruments.

Analytics & Reporting:

• Point of Sale (POS) System: Used for processing sales transactions, managing customer orders, and potentially tracking inventory.

• Inventory Management Software: May be used for tracking framing supplies, ready-made frames, and customer order components.

CRM & Automation:

• Customer Relationship Management (CRM) Integration: While not explicitly stated, the POS system likely captures customer information for repeat business and loyalty programs.

• Order Management System: Integrated within the POS or a separate system to track the lifecycle of custom framing orders.

📝 Enhancement Note: The technology stack for this role is primarily focused on specialized framing equipment and standard retail operational systems like POS and inventory management. The emphasis is on learning and safely operating the physical tools of the trade.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: At Michaels, the core values revolve around fostering creativity and celebrating life's moments. This translates to a passion for helping customers bring their artistic visions to life.

• Customer Focus: A strong emphasis on building positive customer relationships and ensuring every customer has a memorable and enjoyable experience.

• Teamwork & Respect: Collaboration and mutual respect are key, as associates work together to achieve store goals and support each other.

• Efficiency & Quality: Commitment to completing tasks accurately, on time, and to a high standard, especially in the custom framing process.

• Safety & Integrity: Maintaining a safe work environment and operating with honesty and integrity in all transactions and interactions.

Collaboration Style:

• Cross-functional Integration: Associates are expected to collaborate across different store departments to support customer needs and operational tasks (e.g., assisting with stock, covering different areas of the store).

• Process Review: A culture of continuous improvement where feedback on processes, such as framing order intake or inventory management, may be encouraged to enhance efficiency and customer satisfaction.

• Knowledge Sharing: Team members are encouraged to share their expertise, whether it's a sales technique, a framing tip, or how to best assist a customer, fostering a learning environment.

📝 Enhancement Note: The culture at Michaels is centered around creativity, customer engagement, and teamwork. For a Framer, this means being part of a supportive team that values both artistic expression and efficient, customer-centric operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also meeting production deadlines for custom framing orders.

• Handling Diverse Customer Needs: Accommodating a wide range of artistic styles, framing requirements, and customer expectations, from simple projects to complex custom designs.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and meticulous work with tools and materials, which can be physically demanding.

• Learning New Skills: Adapting to and mastering the operation of specialized framing equipment and understanding various framing techniques.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, design principles, and advanced fabrication techniques through on-the-job training and potential workshops.

• Sales & Customer Service Skills: Develop consultative selling techniques and enhance customer relationship management abilities.

• Retail Operations Knowledge: Gain a comprehensive understanding of various retail operations, including inventory management, merchandising, and POS systems.

• Career Advancement: Opportunities to progress to full-time roles, lead positions, or even management within the Michaels retail network.

📝 Enhancement Note: The challenges presented are typical for a specialized retail role that combines hands-on work with customer interaction and sales. The growth opportunities are framed within the context of skill development and career progression within the retail sector.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer. How would you handle a customer who is unsure about their framing choices?"

• Problem-Solving: "Imagine a customer needs a frame for a very large or unusually shaped item. What steps would you take to find a solution?"

• Sales Approach: "How would you approach a customer who is browsing the framing section? What questions would you ask to understand their needs?"

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?"

• "What does 'customer service' mean to you in a retail environment?"

Portfolio Presentation Strategy:

• Highlighting Transferable Skills: If you have no direct framing experience, focus on how your previous customer service, sales, or creative projects demonstrate your ability to learn, pay attention to detail, and engage with customers effectively.

• Expressing Enthusiasm: Clearly articulate your interest in creativity, art, and helping customers bring their projects to life.

• Demonstrating Practical Aptitude: Be ready to discuss your comfort with hands-on tasks, precision, and following instructions accurately.

📝 Enhancement Note: Interview preparation focuses on assessing customer engagement, problem-solving abilities, and enthusiasm for the creative aspects of the role, given the entry-level nature and "willing to train" aspect.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Enhancement: Tailor your resume to highlight any customer service, sales, or creative/craft experience. Emphasize transferable skills like attention to detail, problem-solving, and ability to learn new equipment or processes.

• Portfolio Preparation (Optional but Recommended): If you have any personal projects, craft examples, or even photos of creative work you've done, be prepared to briefly discuss them to showcase your creative aptitude and attention to detail.

• Interview Practice: Prepare to answer behavioral questions about customer service, teamwork, and problem-solving. Practice articulating your understanding of the custom framing process and your enthusiasm for the role.

• Company Research: Familiarize yourself with Michaels' brand, its commitment to creativity, and its custom framing services. Understand the store's location and its role in the local community.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.