Part Time Framer (closing)

📍 Job Overview

Job Title: Part Time Framer (closing)

Company: Michaels Stores

Location: Fayetteville, North Carolina, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-28

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role is centered on customer engagement and sales within the custom framing department of a retail environment.

• It involves direct customer interaction to understand needs, propose solutions, and execute sales transactions, emphasizing relationship building.

• Responsibilities include the physical execution of framing orders with a focus on quality and timely delivery, requiring manual dexterity and attention to detail.

• The position also encompasses general store operations, including merchandising, inventory management, and maintaining a clean and safe shopping environment.

📝 Enhancement Note: While the job title is "Part Time Framer," the role clearly encompasses broader retail operational duties beyond just framing, including customer service, sales, and general store upkeep. This suggests a need for individuals who can adapt to various tasks within the retail setting. The "closing" in the title may refer to a role that assists with store closing procedures or focuses on the final stages of the sales and production process for custom framing orders.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively listening to their needs and providing personalized custom framing solutions.
  • Utilize the "Elevated ABC Deliver" method to enhance customer interactions and drive sales performance.
  • Proactively assist customers in locating products and offer solutions to meet their creative needs.

• Custom Framing Execution:

  • Accurately complete custom framing orders according to specifications, ensuring high quality and on-time delivery.
  • Operate framing equipment and tools, including glass cutters and heat presses, with proficiency and adherence to safety protocols.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, SISO (Slightly Imperfect, Slightly Outdated) sections, and directed replenishment areas to ensure optimal product presentation.
  • Contribute to a safe, clean, and clutter-free store environment for both customers and team members.
  • Participate actively in truck un-loading and stocking processes, ensuring adherence to established standards and timelines.

• Point of Sale & Transaction Management:

  • Operate the cash register efficiently and execute cash handling procedures according to company standards.
  • Process customer transactions accurately, including sales, returns, and exchanges.

• Omni-channel Support:

  • Assist with and support various omni-channel processes as required, ensuring a seamless customer experience across different service platforms.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing skills and general retail operational duties. Candidates should be prepared for customer-facing sales, hands-on production work, and upkeep of the retail environment. The emphasis on "Elevated ABC Deliver" suggests a structured sales methodology that applicants should research or be prepared to learn quickly.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a foundational understanding of basic measurements and spatial reasoning is beneficial for custom framing. Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail or service environment.

• Demonstrated ability to learn and apply new skills, particularly in operating specialized equipment and adhering to processes. Required Skills:

• Basic Computer Skills: Ability to navigate and use point-of-sale (POS) systems, and potentially internal inventory or order management software.

• Basic Measuring Skills: Essential for accurately measuring artwork and selecting appropriate framing materials.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide helpful solutions in a friendly and positive manner.

• Cash Handling Proficiency: Experience operating a cash register and accurately managing financial transactions.

• Adherence to Standards: Ability to follow Standard Operating Procedures (SOPs) and company programs for compliance, safety, and operational efficiency.

• Communication Skills: Clear and effective verbal communication to interact with customers and team members.

Preferred Skills:

• Retail Experience: Prior experience working in a retail environment, understanding store operations, merchandising, and customer flow.

• Sales Experience: Proven track record of selling products or services, with the ability to upsell and recommend solutions based on customer needs.

• Experience with Framing Equipment: Familiarity or willingness to quickly learn how to operate framing equipment, including glass cutters and heat presses.

• Merchandising Skills: An eye for visual presentation and the ability to maintain appealing product displays.

📝 Enhancement Note: The distinction between required and preferred skills indicates that candidates with a strong customer service background and a willingness to learn the technical aspects of framing will be considered. Basic technical aptitude for computer systems and measuring is a must, while prior retail and sales experience will provide a competitive advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level position, candidates are encouraged to highlight any past projects or experiences that demonstrate relevant skills. This could include:
  • Examples of customer service success: Anecdotes or brief descriptions of instances where exceptional customer service led to positive outcomes (e.g., customer satisfaction, repeat business).
  • Demonstrations of accuracy and attention to detail: Any personal projects or work experiences where precision was critical and successfully achieved.
  • Experience with sales or upselling: Descriptions of situations where you successfully identified customer needs and recommended appropriate products or services.
  • Process Improvement Examples (if applicable): Even in previous roles, if you identified a way to improve a process (e.g., organization, efficiency), this could be a valuable point to mention.

Process Documentation:

• Workflow Understanding: Ability to quickly learn and adhere to established Standard Operating Procedures (SOPs) for custom framing, sales, and store operations.

• Quality Control: Understanding the importance of delivering high-quality finished products and following steps to ensure accuracy and craftsmanship.

• Efficiency Awareness: A mindset geared towards completing tasks efficiently, particularly in production and stocking, to meet operational demands.

📝 Enhancement Note: For an entry-level retail position, a formal portfolio is unlikely to be a strict requirement. However, candidates should be prepared to discuss their skills and experiences using concrete examples, especially those related to customer service, sales, and attention to detail. Framing the discussion around how they would learn and execute company processes is key.

💵 Compensation & Benefits

Salary Range:

• As a part-time, entry-level position in Fayetteville, North Carolina, the hourly wage is estimated to be between $10.00 - $14.00 per hour. This range is based on current retail industry benchmarks for similar roles in the region, considering the experience level required and the nature of the responsibilities.

• Actual compensation will be determined by factors including, but not limited to, candidate experience, skills, and adherence to specific job requirements. Benefits:

• Employee Discount: A significant perk for team members, offering discounts on Michaels products.

• 401(k) with Employer Match: Eligibility for retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Potential eligibility for health insurance plans.

• Telemedicine Services: Access to remote medical consultations.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs.

• Tuition Assistance: Support for continuing education and professional development.

• Adoption Assistance: Financial support for employees welcoming a new child through adoption.

• Voluntary Insurance Options: Access to additional insurance coverage plans.

Working Hours:

• This is a part-time position. Actual hours will vary based on business needs and scheduling, but may include nights, weekends, and early mornings. The role may involve working up to 40 hours per week, but typically less for part-time roles.

📝 Enhancement Note: The salary estimate is based on general knowledge of retail wages in the US, particularly for entry-level roles in North Carolina. The benefits listed are comprehensive and provided by Michaels, offering significant value beyond the hourly wage. Candidates should inquire about eligibility requirements for specific benefits during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail / Creative Supplies

Company Size: Large (over 10,000 employees)

Founded: 1973

Team Structure:

• Departmental Focus: The Framer will primarily work within the Custom Framing department, but will also collaborate with the broader store team for general retail operations.

• Reporting Structure: Typically reports to a Store Manager, Assistant Store Manager, or a designated Framing Department Manager/Lead.

• Cross-functional Collaboration: Expected to work closely with other sales associates, stock associates, and potentially leadership to ensure smooth store operations, customer service, and inventory management.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing personalized service.

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) for consistency in sales, production, and store management.

• Data-Informed Decisions (at higher levels): While this role is hands-on, the company likely uses sales data and inventory metrics to inform stocking, merchandising, and operational strategies.

• Teamwork & Support: Fostering a collaborative environment where team members assist each other to meet store goals.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates in a highly competitive retail space focused on creativity and DIY projects. The culture likely emphasizes customer engagement, product knowledge, and a positive, supportive work environment. The company's size suggests established processes and clear operational guidelines.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with Specialized Function

Reporting Structure: Reports to Store Management, working within a defined departmental structure.

Operations Impact:

• Directly impacts customer satisfaction and sales through excellent service and quality framing.

• Contributes to store operational efficiency through diligent task completion, inventory management, and adherence to SOPs.

• Plays a role in visual merchandising and maintaining store appearance, influencing the overall customer shopping experience. Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, advanced sales strategies, and POS operations.

• Advancement within Store: Potential to move into roles with more responsibility, such as Key Holder, Assistant Manager, or Department Specialist (e.g., Framing Lead).

• Cross-Training: Possibility of gaining experience in other store departments, broadening retail skill sets.

• Company-Wide Opportunities: Michaels is a large organization with opportunities in various roles across its retail stores, distribution centers, and corporate offices.

📝 Enhancement Note: This role is an excellent entry point into retail operations. Growth is typically achieved through demonstrating reliability, strong customer service, sales acumen, and a willingness to take on additional responsibilities. The company's scale provides a clear path for internal advancement for motivated individuals.

🌐 Work Environment

Office Type: Retail Store Environment

Office Location(s): 2057 Skibo Rd, Fayetteville, NC. The store is a public retail space.

Workspace Context:

• Customer-Facing Areas: Primarily the sales floor and the custom framing counter/workshop.

• Backroom/Stock Areas: May include climate-controlled and non-climate-controlled stock rooms for inventory storage.

• Tools & Equipment: Access to framing equipment, glass cutters, heat presses, cash registers, and basic computer systems.

• Collaborative Atmosphere: Requires interaction with customers and fellow team members throughout the workday.

Work Schedule:

• Part-time schedule, with flexibility required. This includes availability for nights, weekends, and early mornings, depending on store operating hours and business needs.

📝 Enhancement Note: The work environment is dynamic and fast-paced. It requires adaptability to handle customer interactions, production tasks, and general store duties. The framing area may involve specific safety considerations due to tools and materials.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or online application review.

• In-Person Interview: This will be the primary stage, involving discussion with store management.

  • Focus: Assess customer service skills, retail aptitude, willingness to learn framing, and availability.
  • Preparation: Be ready to discuss your experience with customer interactions, any sales successes, and your understanding of retail operations.
  • Questions: Expect behavioral questions ("Tell me about a time you handled a difficult customer") and situational questions ("How would you approach a customer looking for custom framing?").

• Skills Assessment: May involve a brief demonstration of basic measuring skills or a discussion about operating equipment if previous experience is claimed.

• Final Offer: Based on interview performance, experience, and fit with the team.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, focus on articulating your skills and experiences effectively during the interview.

• Prepare specific examples: Have 2-3 anecdotes ready that showcase your customer service, problem-solving, or teamwork abilities.

• Highlight transferable skills: Emphasize any experience that demonstrates attention to detail, accuracy, and a willingness to learn.

Challenge Preparation:

• While formal challenges are unlikely for this specific role, be prepared for interview questions that assess your problem-solving and customer interaction skills.

• Scenario-based questions: Think about how you would handle common retail scenarios, such as a customer needing assistance, a product being out of stock, or resolving a customer complaint.

• Demonstrate enthusiasm: Show genuine interest in the role, the company, and the art of custom framing.

📝 Enhancement Note: The interview process for a part-time retail role is typically straightforward, focusing on core competencies like customer service, reliability, and a positive attitude. Candidates should be prepared to articulate their value through specific examples rather than a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer accounts, and potentially tracking sales.

• Custom Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic.
  • Mat Cutter: For cutting custom mats to fit artwork.
  • Frame Moulding Saw/Chopper: For cutting frame materials to size.
  • V-Nailer/Stapler: For joining frame corners.
  • Heat Press: For applying adhesive or protective films.

• Measuring Tools: Tape measures, rulers, calipers for precise measurements.

• Basic Computer Skills: For accessing internal systems, training modules, and potentially order entry.

Analytics & Reporting:

• While this role doesn't directly manage analytics, store performance reports (sales, inventory, customer feedback) are likely reviewed by management. CRM & Automation:

• The POS system may have basic CRM functionalities for tracking customer purchase history and preferences.

• Automation would primarily refer to the efficiency gained from using specialized framing equipment.

📝 Enhancement Note: Proficiency with basic computer systems and measuring tools is required. The ability to quickly learn and safely operate specialized framing equipment is crucial. Familiarity with POS systems is highly beneficial.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and creating memorable experiences through personalized service and quality products.

• Creativity & Passion: Encouraging a love for arts, crafts, and creative expression.

• Teamwork & Support: Fostering an environment where team members collaborate, assist each other, and contribute to shared goals.

• Integrity & Accountability: Upholding company standards, operating with honesty, and taking responsibility for tasks and customer interactions.

• Efficiency & Quality: Striving to complete tasks accurately and in a timely manner, especially in the custom framing process.

Collaboration Style:

• Open Communication: Encouraging dialogue between team members and management to address customer needs and operational challenges.

• Mutual Support: Team members are expected to help each other, particularly during busy periods or when specialized tasks require assistance.

• Learning Environment: A culture that supports learning new skills, whether it's mastering framing techniques or improving customer service approaches.

📝 Enhancement Note: Michaels likely promotes a culture that celebrates creativity and community. For operations, this translates to a focus on providing excellent service and building relationships, supported by a collaborative team environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Effectively managing customer service demands, custom framing production, and general store upkeep simultaneously.

• Learning Curve for Framing: Mastering the technical skills and safety protocols for operating framing equipment and producing high-quality work.

• Customer Expectations: Meeting diverse customer needs and artistic visions for custom framing, which can sometimes be complex or demanding.

• Pace of Retail: Working in a fast-paced retail environment that requires constant attention and adaptability.

Learning & Development Opportunities:

• Framing Certification/Training: Potential for advanced training in custom framing techniques and design.

• Sales & Customer Service Workshops: Opportunities to hone sales skills, customer engagement strategies, and problem-solving abilities.

• Retail Management Fundamentals: Exposure to store operations, inventory control, and team leadership principles for those seeking advancement.

• Product Knowledge Expansion: Deepening understanding of art, materials, and design principles relevant to custom framing.

📝 Enhancement Note: This role offers a solid foundation in retail operations and a specialized skill in custom framing. The challenges are typical of entry-level retail positions, while the growth opportunities are geared towards developing both operational and specialized craft skills.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you provided excellent customer service." Prepare a specific example that highlights your ability to go above and beyond for a customer.

• "How do you handle a situation where a customer is unhappy?" Focus on empathy, active listening, and finding solutions within company guidelines.

• "Why are you interested in custom framing?" Express enthusiasm for the creative aspect and the opportunity to help customers preserve and display their art.

• "How do you ensure accuracy in your work?" Discuss your attention to detail, use of measuring tools, and adherence to processes.

• "What are your strengths and weaknesses?" For weaknesses, choose something that is not critical to the role and frame it as an area for development (e.g., "I'm still developing my speed with certain framing equipment, but I'm a quick learner and dedicated to practicing"). Company & Culture Questions:

• "What do you know about Michaels?" Research the company's mission, values, and product offerings. Mention your appreciation for creativity and customer focus.

• "How do you feel about working in a team environment?" Emphasize your collaborative spirit and willingness to support colleagues.

• "What are your availability and expectations for working hours?" Be clear and honest about your availability, especially regarding nights, weekends, and holidays. Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on your ability to "present" your skills through your interview responses.

• Use the STAR Method: For behavioral questions, structure your answers using Situation, Task, Action, and Result.

• Be ready to discuss specific examples of your experience with customer service, sales, or any hands-on work that required precision.

📝 Enhancement Note: Interview preparation should focus on demonstrating core retail competencies: strong customer service, reliability, a positive attitude, and a willingness to learn. Highlighting any experience with sales or hands-on work will be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers website.

• Resume Optimization: Ensure your resume clearly highlights any relevant customer service, sales, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "merchandising," and "attention to detail." Quantify achievements where possible (e.g., "Assisted an average of 50 customers per shift").

• Interview Preparation: Practice answering common retail interview questions using the STAR method. Be ready to articulate your availability and enthusiasm for the role, especially the custom framing aspect.

• Company Research: Familiarize yourself with Michaels' products, services, and company culture. Understand their commitment to creativity and customer satisfaction.

• Portfolio Readiness (Verbal): While no physical portfolio is needed, be prepared to verbally discuss specific examples of your skills in customer service, problem-solving, and attention to detail during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions based on the provided raw data and common retail practices. All details, especially regarding compensation, benefits eligibility, and specific job duties, should be verified directly with the hiring organization (Michaels Stores) during the application and interview process.