Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Coeur D'Alene, Idaho, United States

Job Type: Part time

Category: Retail Operations / Customer Service & Sales

Date Posted: August 09, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is central to the retail operations of a Michaels store, focusing on the specialized area of custom framing.

• The Part-Time Framer will be responsible for direct customer engagement, sales, and production within the framing department, requiring a blend of customer service, sales acumen, and hands-on production skills.

• The position emphasizes building customer relationships through consultative selling of custom framing solutions, directly impacting store revenue and customer satisfaction.

• It involves maintaining operational standards, including merchandising, inventory management, and adherence to Standard Operating Procedures (SOPs) to ensure a seamless customer experience and efficient store operations.

📝 Enhancement Note: While the job title is "Part Time Framer," the responsibilities extend beyond just framing. It encompasses broad retail operational duties such as customer service, sales, merchandising, and inventory support, typical for a part-time associate in a retail environment. The framing aspect is a specialized, high-value skill within this role.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging with shoppers and understanding their custom framing needs.
  • Utilize Elevated ABC Deliver methodology to consultatively sell custom framing solutions, aiming to achieve sales and production targets.
  • Provide friendly and efficient customer service, assisting shoppers in locating products and offering solutions that meet their creative and decorative goals.
  • Operate the cash register and handle transactions accurately, adhering to all cash handling standards.

• Custom Framing Production:

  • Complete custom framing orders with a high degree of quality and within established timelines, ensuring customer satisfaction.
  • Operate framing equipment, including mat cutters, saws, and specialized framing machinery, safely and effectively.
  • Manage the framing order process from initial consultation and design to final production and completion.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-organized, visually appealing, and fully stocked.
  • Execute directed replenishment and SISO (Sales In Store Out) processes for framing and other assigned areas.
  • Participate actively in truck un-load and stocking processes, ensuring adherence to company standards and completion within budget.
  • Support company-wide shrink and safety programs, contributing to a secure and accident-free environment.
  • Assist with Omni-channel processes, such as fulfilling online orders or assisting customers with online-to-store transactions.

• Workplace Standards:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and requirements.

  • Maintain a safe, clean, and clutter-free environment throughout the store and specifically within the framing area.

  • Interact positively and respectfully with colleagues, management, and customers, promoting a collaborative and inclusive work environment.

  • Serve as a role model by projecting a positive image and embodying the organization's vision and values.

📝 Enhancement Note: The responsibilities highlight a dual focus: specialized custom framing sales and production, alongside general retail associate duties. This indicates a need for individuals who are not only skilled in framing but also adept at customer interaction, sales techniques, and general store upkeep, typical for a retail environment focused on creative products.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred, demonstrating foundational academic proficiency. Experience:

• Required:

  • Basic computer skills: Proficiency in using point-of-sale (POS) systems, basic data entry, and navigating company software.
  • Basic measuring skills: Accuracy and precision in taking measurements for framing projects.
  • Ability to operate framing equipment and glass cutters safely and effectively.

• Preferred:

  • Retail experience: Prior experience working in a retail environment, understanding customer flow, sales floor dynamics, and operational procedures.

  • Sales experience: Proven ability to sell products and/or services, including consultative selling, needs assessment, and closing techniques. Required Skills:

• Customer Service Excellence: Ability to provide friendly, helpful, and efficient service, building rapport and addressing customer needs effectively.

• Sales Acumen: Skill in consultative selling, identifying customer needs, recommending appropriate solutions, and closing sales, particularly for custom framing services.

• Operational Adherence: Diligence in following Standard Operating Procedures (SOPs), company policies, and safety guidelines.

• Basic Technical Proficiency: Competence in operating standard retail equipment like cash registers and basic computer systems, alongside specialized framing tools.

• Attention to Detail: Meticulousness in measurements, order processing, and quality control for custom framing projects.

Preferred Skills:

• Custom Framing Expertise: Prior experience or training in custom framing techniques, design principles, and material selection.

• Merchandising Skills: Ability to maintain visually appealing displays and ensure adequate product stock levels.

• Inventory Management: Familiarity with stock replenishment, receiving, and inventory control processes.

• Time Management: Efficiency in prioritizing tasks, managing order fulfillment timelines, and balancing multiple responsibilities in a fast-paced retail setting.

📝 Enhancement Note: The requirements suggest a role that bridges entry-level retail skills with a specialized craft. While basic operational skills are mandatory, a preference for prior retail and sales experience indicates the company values candidates who can quickly contribute to sales goals and understand the customer-facing aspects of the role. The ability to operate framing equipment is a critical, specific skill.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of Custom Framing Projects: Showcase 2-3 examples of complex or unique custom framing projects completed. Detail the customer's need, the design process, materials used, challenges overcome, and the final outcome. Include high-quality images of the finished pieces.

• Sales Performance Examples: Quantifiable achievements in sales, if available from previous roles. This could include exceeding sales targets, successful upselling or cross-selling strategies, or customer testimonials related to sales interactions.

• Process Improvement Contributions: Any instances where you identified an inefficiency in a retail or production process and proposed or implemented a solution, even if informal. This demonstrates a proactive approach to operational excellence.

• Customer Service Excellence Examples: Brief anecdotes or testimonials illustrating exceptional customer service, problem-solving, or relationship-building skills within a retail or service context.

Process Documentation:

• Workflow Design & Optimization: Be prepared to discuss how you would approach designing or improving the workflow for custom framing orders, from initial customer consultation to final product delivery, ensuring efficiency and quality at each step.

• Implementation & Automation: While this role may not involve direct automation, discuss how you would ensure smooth implementation of new procedures or product offerings within the framing department and how you'd leverage existing tools (like POS or scheduling software) to streamline operations.

• Measurement & Performance Analysis: Be ready to discuss how you would track key metrics for the framing department, such as sales volume, average order value, production turnaround time, and customer satisfaction scores.

📝 Enhancement Note: For a role like this, a formal portfolio might not be strictly required, but candidates are strongly advised to prepare examples of their work and achievements. This section focuses on demonstrating practical skills in custom framing, sales, and customer service through concrete examples, which can be presented verbally or in a simplified format during the interview process.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for Part-Time Framer positions in Coeur D'Alene, Idaho, with 0-2 years of experience, the estimated hourly wage typically ranges from $13.00 to $17.00 per hour. This estimate considers the retail nature of the role, the specialized skill of framing, and the cost of living in the Coeur d'Alene area. Benefits:

• Health & Wellness:

  • Medical, Dental, and Vision coverage (eligibility may vary based on hours worked).
  • Telemedicine services for convenient healthcare access.
  • Employee Assistance Program (EAP) providing confidential support services.

• Financial Security:

  • 401(k) plan with employer match, offering a pathway to long-term savings.
  • Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses.
  • Commuter benefits to assist with transportation costs.

• Professional Development:

  • Tuition assistance to support ongoing education and skill development.
  • Adoption assistance to support families growing through adoption.

• Employee Perks:

  • Employee discounts on Michaels products and services, fostering engagement with the brand.

  • Access to partner discount programs for additional savings.

  • Voluntary insurance options for personalized coverage needs. Working Hours:

• This is a part-time position. Actual hours will vary based on business needs, store traffic, and scheduling. The role may require availability during nights, weekends, and early mornings, including participation in truck un-load processes. While the job description mentions "40" for ai_working_hours in the input, this typically refers to a full-time equivalent or maximum potential hours. For a part-time role, actual weekly hours will likely be less than 40.

📝 Enhancement Note: Salary is an estimate based on similar retail roles in the specified location and experience level. Actual compensation will be determined by the hiring manager based on candidate qualifications, experience, and local market conditions. The benefits listed are comprehensive and typical for a retail organization of Michaels' size, though eligibility requirements for certain benefits (like health insurance) often depend on the number of hours worked per week.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail / Specialty Retail. Michaels operates as a leading North American retailer for arts, crafts, and home decor, with a significant focus on custom framing. This industry context means the company culture likely values creativity, customer inspiration, and hands-on product knowledge.

Company Size: Large enterprise (Over 10,000 employees globally, with over 1,300 stores in North America). This scale implies structured corporate operations, established brand standards, and a large employee base, offering opportunities for diverse career paths.

Founded: 1973. With decades of history, Michaels has a well-established presence and a deep understanding of its market, suggesting a stable and experienced organizational framework.

Team Structure:

• Store Level: The Framer will be part of a store team typically led by a Store Manager, Assistant Store Manager, and potentially department specialists. They will work closely with other sales associates and, in larger stores, a dedicated framing specialist or manager.

• Reporting: Direct reporting is likely to a Store Manager or a designated Framing Department Lead/Manager.

• Cross-functional Collaboration: Collaboration will primarily be within the store, involving sales associates for general customer service, inventory associates for stock management, and potentially other department specialists. There will also be interaction with corporate support for operational guidelines and marketing initiatives.

Methodology:

• Data-Driven Decisions: While a retail floor role, the company likely uses sales data, inventory reports, and customer feedback to inform merchandising, staffing, and operational strategies.

• Customer-Centric Approach: The emphasis on "building customer relationships" and "creating memorable solutions" points to a methodology centered on understanding and exceeding customer expectations.

• Process Standardization: Adherence to SOPs and company programs indicates a structured approach to operations, ensuring consistency across all locations.

• Efficiency & Productivity: Participation in truck unloads, stocking, and maintaining departments reflects an operational focus on efficiency and productivity.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is likely to be creative, customer-focused, and process-oriented, reflecting its position as a leader in the arts and crafts retail sector. The large company size suggests a structured environment with clear operational guidelines and opportunities for growth within the retail framework.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level to early-career stage within retail operations. It serves as a foundational position for understanding store-level operations, customer engagement, and specialized production skills (framing). It's an excellent starting point for individuals interested in retail, sales, or a craft-focused career path.

Reporting Structure: The Part-Time Framer typically reports to a Store Manager or a Department Manager/Lead within the store. This structure provides direct oversight and mentorship, facilitating learning and adherence to operational standards.

Operations Impact: The role directly impacts store revenue through custom framing sales and general retail sales. High-quality framing services and excellent customer service contribute to customer loyalty and repeat business. Efficient store operations, including merchandising and inventory management, ensure a positive shopping environment, which indirectly drives sales and profitability. The role also plays a part in managing operational costs through efficient task execution and adherence to safety protocols.

Growth Opportunities:

• Within Framing Specialization: Advancement to a Full-Time Framer, Lead Framer, or Framing Department Manager, taking on more responsibility for sales, production, inventory, and team training within the framing department.

• Retail Management Track: Progression into roles like Assistant Store Manager or Store Manager, requiring broader operational knowledge, leadership skills, and P&L responsibility.

• Cross-Departmental Roles: Opportunities to gain experience in other store departments (e.g., merchandising, inventory) or transition into corporate roles related to visual merchandising, buying, or operations support.

• Skill Development: Continuous learning in custom framing techniques, design trends, sales strategies, and retail operations best practices. Michaels also offers tuition assistance, supporting further education.

📝 Enhancement Note: This role provides a solid entry point into retail operations with a specialized skill. Growth potential exists both within the specific framing niche and broader retail management, supported by company resources like tuition assistance.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor, the custom framing counter/area, and back-of-house stock rooms. This environment is customer-facing and dynamic, requiring constant interaction with the public.

Office Location(s): The specific store is located at 225 W Canfield Ave Ste B in Coeur D'Alene, Idaho. This location serves the local community.

Workspace Context:

• Collaborative Environment: The role involves working closely with other store associates to ensure smooth store operations, customer assistance, and task completion. Teamwork is essential for managing customer flow, inventory, and maintaining store standards.

• Tools & Technology: Access to framing equipment (mat cutters, saws, heat presses), glass cutters, POS systems, computers for order entry and basic tasks, and potentially inventory management devices.

• Team Interaction: Opportunities for daily interaction with colleagues and supervisors, fostering a sense of team and shared responsibility for store performance.

Work Schedule:

• This is a part-time position with variable hours. The schedule will include nights, weekends, and potentially early mornings. Flexibility is key, as the role requires coverage during peak shopping times and operational needs like truck unloads. The environment is climate-controlled in public areas, but stock rooms may not be.

📝 Enhancement Note: The work environment is typical of a busy retail store, emphasizing customer interaction, teamwork, and the use of specialized tools for framing. Flexibility in scheduling is a crucial aspect of this role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone screen or online assessment to gauge basic qualifications, availability, and interest.

• In-Person Interview: Typically conducted by the Store Manager or Assistant Store Manager. This will involve behavioral questions, situational scenarios, and a discussion of skills and experience.

• Skills Assessment/Demonstration (Potential): For the framing aspect, candidates may be asked to demonstrate basic measuring skills, discuss their understanding of framing materials, or present examples of past work (if a portfolio is prepared).

• Final Interview: May involve a brief discussion with a higher-level manager or a review of the candidate's fit with the team and company values.

Portfolio Review Tips:

• Focus on Impact: If you have prepared a portfolio (even a simple one), highlight the impact of your work – how your framing solutions met customer needs, how your sales efforts exceeded targets, or how your service led to positive outcomes.

• Showcase Process: For framing projects, briefly walk through your design process: understanding the client's vision, material selection, and execution. This demonstrates your problem-solving and creative approach.

• Quantify Achievements: Where possible, use numbers. "Increased framing sales by X%," "Completed Y custom orders per week," or "Achieved Z customer satisfaction rating."

• Tailor to Michaels: Frame your experience in the context of Michaels' brand and customer base. Emphasize creativity, quality, and customer service.

Challenge Preparation:

• Situational Questions: Be ready to answer questions like: "How would you handle a difficult customer?" "What would you do if a customer was unhappy with their framing order?" "How would you prioritize tasks during a busy shift?"

• Sales Scenarios: Prepare to discuss how you would approach selling a custom framing solution to a customer who might be unsure of the value or process.

• Operational Awareness: Be prepared to discuss your understanding of retail operations, including inventory management, merchandising, and maintaining a safe work environment.

📝 Enhancement Note: While a formal portfolio might not be explicitly requested, candidates are strongly encouraged to mentally prepare examples of their work and achievements. The interview will likely focus on assessing customer service skills, sales potential, basic operational awareness, and aptitude for learning the framing craft.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, framing saws, assembly tools, heat presses, and associated safety equipment. Proficiency or ability to learn these is critical.

• Glass Cutters: For precise cutting of glass or acrylic for frames.

• Measuring Tools: Tape measures, rulers, and precision measuring devices.

Analytics & Reporting:

• Point-of-Sale (POS) System: For processing transactions, managing sales data, and potentially tracking customer orders and inventory.

• Basic Computer Skills: Proficiency in using computers for order entry, email communication, and accessing company systems.

CRM & Automation:

• Internal Company Systems: Michaels likely uses proprietary or standard retail management software for inventory tracking, sales reporting, employee scheduling, and customer order management.

• Omni-channel Support Tools: Systems to manage online orders, in-store pickups, and other integrated customer experiences.

📝 Enhancement Note: The technology stack is primarily focused on operational tools for retail sales and specialized equipment for custom framing. While advanced CRM or automation tools are unlikely to be directly managed by this role, understanding how POS systems and internal management software function is essential. The core technical skills revolve around operating framing machinery and basic computer literacy.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and high-quality product delivery.

• Creativity & Inspiration: Fostering an environment that encourages creative expression and helps customers bring their artistic visions to life.

• Quality & Craftsmanship: Commitment to delivering well-made, durable custom framing solutions that meet high standards.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals and provide a seamless customer experience.

• Integrity & Accountability: Upholding company policies, ethical standards, and taking responsibility for tasks and customer interactions.

• Efficiency & Productivity: Striving for operational excellence in daily tasks, from sales transactions to inventory management and production.

Collaboration Style:

• Customer-Centric Collaboration: Team members are expected to support each other in serving customers, whether it's helping find a product, processing a transaction, or assisting with a framing consultation.

• Process-Oriented Teamwork: Adherence to SOPs and company programs fosters a standardized approach, making collaboration more predictable and efficient.

• Open Communication: Encouraging feedback and support among team members to resolve issues, share best practices, and maintain a positive store atmosphere.

📝 Enhancement Note: Michaels' culture likely blends a passion for creativity and crafts with the disciplined execution required of a large retail organization. Team members are expected to be both customer-facing and operationally aware, contributing to a positive and productive store environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling customer service demands, sales consultations, production tasks, and general store duties simultaneously in a fast-paced environment.

• Learning Specialized Skills: Mastering the operation of framing equipment, understanding design principles, and developing effective sales techniques for custom framing can require a learning curve.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing projects, which can range from simple to highly complex and artistic.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and repetitive motions, which can be physically taxing.

• Seasonal Fluctuations: Retail environments often experience peak seasons (holidays, back-to-school) requiring increased effort and adaptability.

Learning & Development Opportunities:

• Framing Craft Mastery: Deepening expertise in custom framing techniques, matting, mounting, glazing, and design.

• Sales & Customer Service Enhancement: Developing advanced consultative selling skills and customer relationship management.

• Retail Operations Knowledge: Gaining a comprehensive understanding of store management, inventory control, visual merchandising, and loss prevention.

• Leadership Potential: Opportunities to grow into supervisory or management roles within the store.

• Company-Sponsored Training: Utilizing company resources for product knowledge, sales techniques, and operational procedures. Michaels' tuition assistance program also supports external educational pursuits.

📝 Enhancement Note: The challenges are typical for a hands-on retail role with a specialized component. The growth opportunities are significant for individuals who demonstrate initiative, a willingness to learn, and a commitment to excellent customer service and operational efficiency.

💡 Interview Preparation

Strategy Questions:

• Framing & Sales Approach: "Describe your process for consulting with a customer on a custom framing project. How do you determine their needs and recommend solutions?" "How would you handle a customer who is budget-conscious but wants a high-quality frame?" "What steps do you take to ensure the accuracy and quality of a custom framing order?"

• Customer Service & Problem Solving: "Tell me about a time you went above and beyond to help a customer." "How would you de-escalate a situation with an unhappy customer regarding a framing order?" "What do you do if you can't find a product a customer is looking for?"

• Operational Awareness: "How do you prioritize tasks when multiple demands are placed on you simultaneously?" "What is your understanding of maintaining a safe and clean work environment?" "How do you ensure accuracy in cash handling and transactions?"

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels, and specifically in this Part-Time Framer role?" "What do you know about Michaels' commitment to creativity and customer celebration?"

• Team Fit: "How do you contribute to a positive team environment?" "Describe your ideal work environment."

• Values Alignment: "How do you demonstrate integrity in your work?" "How do you approach learning new skills or procedures?"

Portfolio Presentation Strategy:

• Verbal Examples: If you don't have a formal portfolio, be ready to verbally describe 2-3 specific custom framing projects you've worked on. Detail the customer's request, your approach, the materials used, and the final outcome.

• Sales Anecdotes: Prepare brief stories about successful sales interactions or instances where you provided exceptional customer service that led to positive results.

• Highlight Skills: Clearly articulate your basic computer skills, measuring accuracy, and any experience with tools or equipment. If you have prior retail or sales experience, draw parallels to how those skills apply.

📝 Enhancement Note: The interview will likely assess your customer service skills, sales aptitude, ability to learn a craft, and general retail operational understanding. Preparing specific examples using the STAR method (Situation, Task, Action, Result) will be highly beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on production experience. Use keywords from the job description such as "customer service," "sales," "measuring skills," "attention to detail," and any mention of craft or production.

• Portfolio Preparation (Mental or Actual): Gather examples of custom framing work, sales achievements, or customer service success stories. Be prepared to discuss these confidently during an interview.

• Company Research: Familiarize yourself with Michaels' brand, its commitment to creativity, and its product offerings. Understand the role of custom framing within the broader retail strategy.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral and situational scenarios related to customer interaction, problem-solving, and operational tasks.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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