Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Oregon City-1900 McLoughlin Blvd Ste 90, Oregon City, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-09-05

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is centered on customer engagement and sales within the custom framing department, requiring a blend of artistic consultation and operational execution.

• Key responsibilities include driving custom framing sales through expert consultation and adhering to operational standards for production and store presentation.

• The position involves direct customer interaction to build relationships and provide memorable framing solutions, aligning with Michaels' purpose of fueling creativity.

• Essential duties encompass maintaining store appearance, assisting with inventory, and executing transactional processes accurately.

📝 Enhancement Note: While the title is "Part Time Framer," the description emphasizes sales and customer relationship building, indicating a strong customer-facing component beyond just production. The role requires understanding customer needs and translating them into tangible framing solutions, suggesting a consultative sales approach within a retail operations context.

📈 Primary Responsibilities

• Customer Consultation & Sales:

  • Engage customers to understand their framing needs and preferences, offering expert advice on materials, styles, and preservation techniques.
  • Drive custom framing sales by effectively communicating value, upselling, and closing orders to meet or exceed sales targets.
  • Utilize consultative selling techniques to build rapport and create memorable customer experiences, fostering loyalty and repeat business.
  • Leverage Elevated ABC Deliver methodology to build strong customer relationships and deliver exceptional framing solutions.

• Production & Quality Control:

  • Complete custom framing orders with a high degree of quality, accuracy, and adherence to established timelines.
  • Operate framing equipment, including mat cutters and assembly tools, safely and efficiently to produce finished products.
  • Ensure all framing projects meet company quality standards and customer expectations.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department and other assigned areas according to merchandising standards, ensuring a visually appealing and organized presentation.
  • Assist with stock replenishment, including participating in truck unloads and stocking processes, to ensure product availability and maintain store appearance.
  • Acknowledge customers promptly, assist with product location, and provide solutions to enhance their shopping experience.
  • Support inventory management and loss prevention initiatives by adhering to Standard Operating Procedures (SOPs) and company programs.

• Transaction & Omni-Channel Support:

  • Operate the cash register accurately, executing cash handling procedures and standards for all transactions.

  • Assist with Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, to provide seamless customer service.

  • Ensure a safe, clean, and clutter-free store environment through regular maintenance and adherence to safety programs.

📝 Enhancement Note: The responsibilities blend direct sales, production, and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a specific sales and customer service framework that candidates should research. The requirement to participate in truck unloads and stocking indicates a hands-on approach to inventory management within the retail operations context.

🎓 Skills & Qualifications

Education:

• No specific educational degree is listed as a minimum requirement, suggesting a focus on practical skills and experience over formal academic qualifications. Experience:

• Minimum Experience:

  • Basic computer skills for operational tasks.
  • Basic measuring skills for accurate framing.
  • Ability to operate framing equipment and glass cutters.

• Preferred Experience:

  • Retail experience, demonstrating familiarity with store operations and customer interaction.

  • Experience selling products and/or services to customers, indicating a comfort level with sales targets and customer engagement. Required Skills:

• Customer Service Excellence: Ability to provide friendly, helpful, and solution-oriented service to all customers.

• Custom Framing Knowledge: Basic understanding of framing techniques, materials, and equipment operation (including glass cutting).

• Sales Acumen: Aptitude for identifying customer needs and recommending appropriate framing solutions to drive sales.

• Cash Handling Proficiency: Accurate and efficient operation of the cash register and adherence to cash handling standards.

• Basic Technical Skills: Competency in basic computer operations and measuring.

• Operational Adherence: Willingness and ability to follow Standard Operating Procedures (SOPs) and company programs.

Preferred Skills:

• Retail Sales Experience: Proven track record in a retail sales environment.

• Consultative Selling: Ability to engage customers in a consultative sales process to understand needs and offer tailored solutions.

• Merchandising Skills: Ability to maintain appealing and organized retail displays.

• Inventory Management Basics: Familiarity with stocking and replenishment processes.

• Team Collaboration: Ability to work positively and respectfully with colleagues.

📝 Enhancement Note: The requirements lean towards practical, hands-on skills and customer-facing abilities rather than extensive operational strategy or complex system management. The "0-2 Years" experience level suggests that training will be provided for specific framing techniques and equipment, but a foundational understanding of retail sales and customer service is expected.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales & Customer Engagement Examples: Showcase instances where you identified customer needs and provided successful solutions, ideally with a framing or custom product context.

• Quality & Accuracy Demonstrations: Present examples of work where precision and attention to detail were critical, highlighting successful project completion.

• Process Adherence: Briefly describe situations where you followed specific procedures or SOPs to ensure consistent outcomes or compliance.

• Problem-Solving Scenarios: Illustrate how you handled customer issues or operational challenges to achieve a positive resolution.

Process Documentation:

• Workflow Understanding: Be prepared to discuss how you would approach a custom framing order from initial customer consultation to final product delivery, detailing key steps.

• Equipment Operation: Demonstrate or describe your familiarity with operating tools and equipment relevant to the role, emphasizing safety and efficiency.

• Performance Measurement: While not explicitly required for a portfolio, be ready to discuss how you would track your own sales performance or contributions to team goals.

📝 Enhancement Note: For a Part-Time Framer role with 0-2 years of experience, a formal portfolio might not be strictly required. However, candidates should be prepared to discuss their experience and skills through examples during the interview. If a portfolio is to be presented, it should focus on tangible evidence of customer service, sales ability, attention to detail, and any relevant technical skills.

💵 Compensation & Benefits

Salary Range:

• As this is a part-time retail position, a specific salary range is not provided. However, based on similar entry-level retail roles in Oregon City, OR, and considering the specialized skill of framing, the hourly wage is estimated to be between $14.00 - $18.00 per hour. This estimate accounts for the cost of living in Oregon City and the specific responsibilities of the role, including customer sales and production. Benefits:

• Core Benefits:

  • 401(k) with employer match: A retirement savings plan with company contributions.
  • Employee Assistance Program (EAP): Confidential counseling and support services.
  • Medical, Dental, and Vision Coverage: Health insurance options for eligible team members.
  • Telemedicine Services: Convenient access to healthcare professionals remotely.
  • Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.
  • Commuter Benefits: Assistance with transportation costs.
  • Tuition Assistance: Support for continuing education and skill development.
  • Adoption Assistance: Financial support for employees building their families.

• Everyday Perks:

  • Employee Discounts: Significant discounts on Michaels products and services.

  • Partner Discount Programs: Access to discounts with affiliated companies. Working Hours:

• This is a part-time position. Actual hours will vary based on business needs, but typically involve a flexible schedule that includes nights, weekends, and early mornings. The role is described as needing 40 hours per week on average, though this may be an error for a "Part Time" role and could indicate a full-time equivalent for operational needs or a misstatement. For a part-time role, expect approximately 20-30 hours per week.

📝 Enhancement Note: The estimated salary range is based on general retail and specialized craft retail positions in the specified location and experience level. The provided list of benefits indicates that even part-time employees may have access to a comprehensive package, which is a significant draw for retail roles. Clarification on the "40 hours" working hours description for a part-time role would be advisable.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading destination for creating and celebrating in North America, offering a wide array of products for arts, crafts, framing, and seasonal décor.

Company Size: Over 1,300 stores in 49 states and Canada, indicating a large, established retail organization with significant operational scale.

Founded: 1973, headquartered in Irving, Texas. This long history suggests a stable company with established processes and a strong market presence.

Team Structure:

• Framing Department Focus: This role is part of the in-store team, specifically within the Custom Framing department, which requires specialized skills and customer interaction.

• Reporting Structure: Likely reports to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Manager or Lead if present.

• Cross-Functional Collaboration: Will collaborate with other store associates for general store operations, inventory management, and customer assistance, as well as potentially with corporate teams for operational standards and product management.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing memorable experiences ("Elevated ABC Deliver").

• Operational Excellence: Adherence to Standard Operating Procedures (SOPs) for compliance, quality, and efficiency in sales, production, and store maintenance.

• Data-Driven Decisions (Store Level): While not explicitly stated for this role, store operations typically rely on sales data, inventory levels, and customer feedback to inform daily activities and performance.

• Safety & Compliance: A strong focus on maintaining a safe work environment and adhering to all applicable laws and company programs.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels appears to be a blend of customer service-oriented retail with a strong emphasis on creativity and community. For this role, understanding the "Elevated ABC Deliver" framework is crucial, as it likely dictates the approach to customer interaction and sales within the framing department.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Operations with a Specialization. This role is positioned at an entry-level within the retail operations framework, specifically focusing on customer-facing sales and production within the custom framing department. It requires developing skills in consultative selling, craftsmanship, and operational efficiency.

Reporting Structure:

• The Part-Time Framer typically reports to the Store Manager or an Assistant Store Manager. Day-to-day guidance and specific framing-related tasks may come from a Framing Department Lead or Manager, if the store structure includes one. This structure allows for direct operational oversight and integration with broader store functions. Operations Impact:

• The Framer's impact is directly tied to driving revenue through custom framing sales and contributing to overall store performance by maintaining an appealing sales floor and assisting with essential operational tasks. High-quality framing solutions and excellent customer service directly enhance customer satisfaction and loyalty, contributing to the company's mission of fueling creativity. Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, material selection, and operating specialized equipment, leading to a recognized craft skill.

• Sales Advancement: Potential to develop strong consultative sales skills, leading to opportunities in higher-volume sales roles or specialized sales positions within Michaels or other retail environments.

• Store Leadership Path: With demonstrated performance and dedication, growth into roles such as Framing Department Lead, Assistant Store Manager, or Store Manager is possible, requiring broader operational management and leadership skills.

• Cross-Training: Opportunities to cross-train in other store departments, expanding knowledge of retail operations and product categories.

📝 Enhancement Note: This role offers a clear pathway for individuals interested in developing specialized craft and sales skills within a large retail organization. The emphasis on customer interaction and sales provides foundational experience for various retail career trajectories, from specialized craft roles to general store management.

🌐 Work Environment

Office Type: Public Retail Store Setting. The work environment is a customer-facing retail store where team members interact directly with the public.

Office Location(s): Oregon City-1900 McLoughlin Blvd Ste 90, Oregon City, United States. This specific store location serves the local community.

Workspace Context:

• Customer Interaction Hub: The primary workspace is the store floor and the dedicated framing area, requiring constant engagement with customers.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, cash registers, and potentially basic computer systems for order entry and inventory.

• Team Collaboration: Opportunities for frequent interaction with fellow store associates, supervisors, and customers, fostering a collaborative and dynamic work atmosphere. The framing shop itself may be a more focused, collaborative space for specific tasks.

Work Schedule:

• Part-time hours, with a flexible schedule that includes nights, weekends, and early mornings. This requires adaptability to meet business demands. The work environment is climate-controlled in public areas, with potential for less controlled stock rooms and occasional outdoor work (e.g., truck unloading).

📝 Enhancement Note: The work environment is typical of a busy retail store, emphasizing customer interaction and hands-on tasks. The framing shop area will have specific safety considerations due to equipment like glass cutters and heat presses. The flexible schedule is a key aspect for part-time roles in retail.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to gauge basic qualifications and interest.

• In-Person Interview: A more in-depth interview with a hiring manager (Store Manager or Assistant Manager). This will likely include behavioral questions, situational scenarios, and a discussion of your experience.

• Skills Assessment/Demonstration: You may be asked to demonstrate basic measuring skills or discuss your approach to operating framing equipment. A brief walkthrough of the framing area may occur.

• Team Interaction: You might meet other team members to assess cultural fit and collaborative potential.

• Final Offer: Based on interview performance and alignment with company values.

Portfolio Review Tips:

• Focus on Relevance: If you have a portfolio, highlight examples of excellent customer service, successful sales interactions, detailed craftsmanship (even if not framing-specific), and any examples of problem-solving.

• Visuals: For framing, even if your examples are from personal projects, clear photos demonstrating quality and attention to detail are beneficial.

• Storytelling: Be prepared to verbally walk through your examples, explaining the challenge, your approach, and the positive outcome. Quantify results where possible (e.g., "exceeded sales target by X%," "received positive customer feedback").

• Company Alignment: Connect your experiences to Michaels' values of creativity, customer focus, and teamwork.

Challenge Preparation:

• Situational Questions: Be ready to answer questions like: "How would you handle a customer who is unhappy with their custom framing order?" or "How would you approach a customer who seems hesitant to purchase?"

• Operational Scenarios: Be prepared to discuss how you would prioritize tasks during a busy shift, such as serving a customer, restocking shelves, and processing a transaction simultaneously.

• Product Knowledge: While training will be provided, showing initial interest in craft and framing products can be beneficial. Research common framing materials and styles.

📝 Enhancement Note: For an entry-level role, the emphasis will be on assessing potential, attitude, and foundational skills rather than extensive prior experience. Demonstrating enthusiasm for the craft, customer service aptitude, and a willingness to learn are key. A formal portfolio is less likely to be required than the ability to articulate relevant experiences and problem-solving approaches.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, framing saws, assembly tools, glass cutters, heat presses. Proficiency or willingness to learn is essential.

• Point of Sale (POS) System: Cash register operation for processing sales, returns, and exchanges. Familiarity with retail POS systems is beneficial.

• Basic Computer Skills: For order entry, inventory lookups, and potentially basic communication or training modules.

Analytics & Reporting:

• Sales Tracking: While not directly managed by the Framer, understanding that sales performance is tracked is important. The POS system will likely provide basic sales reports.

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology implies a customer-centric approach, potentially supported by a CRM system for tracking customer preferences or past orders, though direct access may be limited for this role.

• Omni-Channel Support Systems: Systems that facilitate Buy Online, Pick Up In-Store (BOPIS) or other integrated online-to-store processes.

📝 Enhancement Note: The technology stack for this role is primarily focused on point-of-sale transactions and specialized production equipment. While advanced analytics or CRM expertise isn't expected, an understanding of how these systems support retail operations and customer service is advantageous.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and striving to create memorable experiences is paramount. This translates to being approachable, helpful, and solution-oriented.

• Creativity & Passion: Embracing the company's purpose of fueling creativity, showing enthusiasm for arts, crafts, and design.

• Teamwork & Respect: Collaborating positively with colleagues, maintaining a respectful demeanor, and contributing to a supportive work environment.

• Accountability & Quality: Taking ownership of tasks, ensuring work is completed to a high standard, and adhering to company procedures and safety guidelines.

• Efficiency & Adaptability: Being able to manage multiple tasks effectively, adapt to changing priorities, and contribute to smooth store operations.

Collaboration Style:

• Customer-Centric Collaboration: Working together to ensure customers receive excellent service, whether it's directing them to the framing department, assisting with product location, or processing transactions efficiently.

• Process-Oriented Teamwork: Adhering to SOPs and company programs collaboratively to ensure consistency in operations, merchandising, and safety across the store.

• Mutual Support: Assisting colleagues as needed, particularly during busy periods, to achieve shared store goals and maintain a positive atmosphere.

📝 Enhancement Note: The culture at Michaels emphasizes both individual contribution to customer success and collective effort in maintaining store operations. A candidate who is enthusiastic about crafts, enjoys interacting with people, and can work reliably within established procedures will likely thrive.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales closures while also fulfilling framing orders accurately and on time.

• Handling Difficult Customers/Situations: De-escalating customer concerns related to custom framing orders or store services while maintaining a positive and professional demeanor.

• Learning Specialized Skills: Quickly mastering the operation of framing equipment, understanding material properties, and developing an eye for design.

• Meeting Sales Targets: Consistently contributing to the store's sales goals through effective consultative selling in a part-time capacity.

• Physical Demands: Managing the physical requirements of the job, such as standing for long periods, lifting, and reaching, especially during stocking or framing tasks.

Learning & Development Opportunities:

• Craftsmanship Training: Comprehensive training on custom framing techniques, design principles, and material knowledge.

• Sales & Customer Service Skills: Development in consultative selling, relationship building, and handling diverse customer interactions.

• Retail Operations Knowledge: Gaining experience in merchandising, inventory management, POS operations, and Omni-channel processes.

• Potential for Advancement: Opportunities to progress into lead roles or management positions within Michaels, or to leverage acquired skills in other creative or sales-oriented careers.

• Product Knowledge Expansion: Learning about a wide range of art supplies, craft materials, and home décor items offered by Michaels.

📝 Enhancement Note: This role presents a good opportunity for individuals looking to gain hands-on skills in a creative retail environment. The challenges are typical of customer-facing retail, with an added layer of specialized craft production. The growth opportunities are solid for an entry-level position, offering clear paths for skill development and career progression within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service Approach: "Describe a time you went above and beyond to help a customer. What was the situation and outcome?" Focus on empathy, problem-solving, and customer satisfaction.

• Sales Experience: "Tell me about a time you successfully sold a product or service. What was your strategy?" Highlight your ability to understand needs, present solutions, and close a sale.

• Handling Challenges: "How would you handle a situation where a customer is unhappy with a custom framing order they received?" Emphasize active listening, empathy, and problem-resolution within company guidelines.

• Teamwork: "Describe a time you worked effectively as part of a team to achieve a goal." Focus on collaboration, communication, and shared responsibility.

Company & Culture Questions:

• Motivation: "Why are you interested in working at Michaels, specifically in the framing department?" Show genuine interest in creativity, crafts, and customer service.

• Company Values: "What does 'fueling the joy of creativity' mean to you?" Connect this to your personal values or experiences.

• Work Environment: "How do you handle working in a fast-paced retail environment with varied customer needs?" Demonstrate adaptability and a positive attitude.

Portfolio Presentation Strategy:

• Verbal Walkthrough: If asked to present examples of your work or experience, be concise and engaging. Focus on the "story" behind each example.

• Highlight Key Skills: Ensure your examples clearly demonstrate customer service, sales ability, attention to detail, and any relevant technical or craft skills.

• Quantify Achievements: Whenever possible, use numbers to illustrate your impact (e.g., "increased sales by X%," "handled Y customer inquiries per shift").

• Enthusiasm for Craft: Convey passion for the creative aspects of the role and a willingness to learn and grow within the framing craft.

📝 Enhancement Note: The interview will likely assess your customer service skills, sales potential, ability to learn new skills, and cultural fit. Be prepared to provide specific examples from past experiences that demonstrate these qualities. Researching Michaels' mission and values will be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday job portal link.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on craft/production experience. Use keywords from the job description such as "customer service," "sales," "framing," "merchandising," and "cash handling."

• Prepare Examples: Gather specific examples of your customer service successes, sales achievements, and any experience with tools or detailed work that demonstrate your aptitude for this role.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, particularly the custom framing services. Understand their commitment to creativity and customer experience.

• Practice Interview Responses: Rehearse answers to common interview questions, focusing on behavioral examples that showcase your skills and suitability for a part-time retail role with a focus on custom framing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.