Part-time Framer

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: Las Vegas, Nevada, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-06-08T00:00:00

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions to build customer relationships and drive sales within a retail environment.

• Maintain store standards, including merchandising, cleanliness, and inventory management, to enhance the customer shopping experience.

• Operate point-of-sale systems and adhere to cash handling procedures with accuracy and efficiency.

• Support omni-channel processes and contribute to overall store operational excellence.

📝 Enhancement Note: While the job title is "Framer," the responsibilities clearly indicate a customer-facing retail role with a specialization in custom framing. The focus is on sales, customer service, and operational tasks within the store, rather than solely crafting frames in a back-end production capacity. This role requires a blend of sales acumen, customer engagement, and operational execution within a retail setting.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing personalized custom framing solutions and design consultations, utilizing elevated sales techniques for increased order value.

• Achieve and exceed personal sales and production targets for custom framing orders, ensuring high-quality craftsmanship and timely completion.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment processes.

• Deliver exceptional customer service by actively engaging shoppers, assisting with product location, and ensuring a well-merchandised and fully stocked store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and requirements, as well as to execute company policies and standards consistently.

• Support company-wide shrink and safety programs, actively participating in loss prevention and maintaining a safe working environment for both customers and team members.

• Interact with colleagues and customers in an accepting and respectful manner, maintaining a positive and professional demeanor, even in challenging situations, to promote organizational values and serve as a role model.

• Participate actively in the truck un-load and stocking processes, ensuring adherence to truck standards and completion within budgetary guidelines.

• Accurately operate the cash register and execute all cash handling procedures to established company standards.

• Acknowledge all customers promptly, assist them in locating products, and provide effective solutions to their needs.

• Support and execute omni-channel processes, including but not limited to online order fulfillment and in-store pickup.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales/customer engagement and operational execution. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, indicating that sales performance is a key metric. The inclusion of "SISO and Directed Replenishment" points to specific inventory management practices.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent qualification is typically expected for entry-level retail positions, though not explicitly stated. Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Demonstrated ability to learn and apply new skills, particularly in sales, customer service, and operational procedures. Required Skills:

• Basic computer proficiency for operating POS systems and potentially internal software.

• Fundamental measuring skills for accurate framing order specifications.

• Ability to learn and safely operate framing equipment and a glass cutter.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to work effectively in a fast-paced retail environment, managing multiple tasks simultaneously.

• Basic understanding of inventory management principles and merchandising standards. Preferred Skills:

• Previous retail experience, particularly in a specialty or custom-order environment.

• Proven experience in selling products and/or services, with a track record of meeting sales targets.

• Familiarity with custom framing processes, materials, or design principles.

• Experience with cash handling and operating a retail point-of-sale (POS) system.

📝 Enhancement Note: The requirements lean towards an entry-level candidate with foundational skills. The emphasis on "basic computer skills" and "basic measuring skills" suggests that extensive prior experience in these areas is not mandatory, but a willingness to learn is crucial. The "ability to operate the framing equipment and glass cutter" implies that training will be provided, but a certain level of dexterity and safety consciousness is required.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight examples of successful customer interactions, sales achievements, or process improvements in their resume or during the interview.

• Demonstrated understanding of how to follow Standard Operating Procedures (SOPs) and contribute to efficient workflow.

• Examples of problem-solving skills related to customer needs or operational challenges.

• Any experience or understanding of inventory management and merchandising principles. Process Documentation:

• Candidates should be prepared to discuss their understanding of following established processes and procedures, such as those outlined in SOPs.

• An ability to articulate how they would contribute to maintaining a clean, organized, and well-merchandised store environment.

• Understanding of the importance of accurate order taking and execution in a custom service environment.

📝 Enhancement Note: For an entry-level part-time role, a formal portfolio is unlikely. The emphasis will be on the candidate's ability to articulate their skills and experiences through their resume and interview responses, focusing on their understanding and adherence to established processes.

💵 Compensation & Benefits

Salary Range: $12.25 - $14.40 per hour.

This range is based on the provided information for the Las Vegas, Nevada market, considering the entry-level nature of the role and the part-time employment type.

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products and services.

• Potential for other benefits as detailed on mikbenefits.com. Working Hours:

• This is a part-time position. Actual hours will vary based on business needs and scheduling. The role may require working nights, weekends, and early mornings as per the retail environment.

📝 Enhancement Note: The salary range provided is specific and falls within typical entry-level retail wages for the Las Vegas area. The comprehensive benefits package, including health insurance and tuition assistance, is a significant draw for part-time employees and should be highlighted.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Home Decor. Michaels is a leading North American retailer specializing in arts, crafts, home decor, and custom framing.

Company Size: Large (Over 10,000 employees globally), with over 1,300 stores across North America. This indicates a structured corporate environment with established operational frameworks.

Founded: 1973. With a long history, Michaels has developed robust operational processes and a strong brand presence.

Team Structure:

• The operations team within a Michaels store typically includes a Store Manager, Assistant Store Managers, Team Leads, and various associates specializing in different areas like custom framing, merchandising, and customer service.

• Reporting structure is hierarchical, with the Framer reporting to a Team Lead or Assistant Store Manager.

• Cross-functional collaboration is essential, with Framers working alongside other store associates to ensure smooth daily operations, from customer service on the sales floor to fulfilling orders in the framing department. Methodology:

• Data analysis is primarily focused on sales performance, customer traffic, and inventory turnover to inform merchandising and staffing decisions.

• Workflow planning involves adhering to daily task lists, managing customer appointments for framing consultations, and ensuring efficient production of custom orders.

• Automation is likely limited to POS systems and inventory management software; emphasis is on manual execution of tasks with accuracy and adherence to SOPs.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context emphasizes a large, established retail presence with a strong focus on customer experience and operational efficiency. The "Elevated ABC Deliver" methodology suggests a commitment to structured customer engagement and sales.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position focused on a specific operational function (custom framing) within a retail store.

Reporting Structure: The Framer reports to a direct supervisor, likely a Framing Team Lead, Department Specialist, or Assistant Store Manager, who oversees daily operations and performance.

Operations Impact: The Framer's role directly impacts customer satisfaction through quality custom framing services and contributes to store revenue through sales of framing products and services. Efficient operations in the framing department also support overall store productivity and customer flow.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, design principles, sales, and customer service. This can lead to becoming a Senior Framer or Framing Specialist.

• Cross-Training: Potential to cross-train in other store functions such as merchandising, cash handling, or customer assistance, broadening operational knowledge.

• Leadership Potential: With demonstrated performance and initiative, there may be opportunities to move into Team Lead or Supervisory roles within the store, managing a team and operational processes.

• Further Education Support: The company offers tuition assistance, supporting career growth through formal education.

📝 Enhancement Note: For an entry-level part-time role, growth opportunities are primarily within the retail store structure. The emphasis is on developing core retail and specialty skills rather than complex operations strategy.

🌐 Work Environment

Office Type: Public retail store setting. The work environment includes customer-facing areas and a dedicated framing shop.

Office Location(s): 7941 W Tropical Pkwy, Las Vegas, Nevada. This is a specific retail store location.

Workspace Context:

• The framing shop environment involves working with tools like glass cutters and potentially heat presses, requiring attention to safety and precision.

• The retail floor requires constant interaction with customers, maintaining a positive and helpful attitude, and ensuring the store is well-presented.

• Collaboration occurs daily with other store associates to manage workload, customer needs, and operational tasks. Work Schedule:

• Part-time schedule, with hours varying based on business needs.

• Must be available to work nights, weekends, and early mornings, which are typical for retail operations.

• The role requires standing for extended periods and involves physical activity such as bending, lifting, and reaching.

📝 Enhancement Note: The work environment is dynamic and customer-focused, typical of a retail setting. The framing shop has specific tool requirements and safety considerations. The schedule flexibility is a key aspect for part-time roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review.

• In-Person Interview: Expect a one-on-one interview with a store manager or department lead. This will assess customer service skills, basic measuring and computer aptitude, and cultural fit.

• Skills Assessment: May involve a brief practical demonstration or discussion about handling customer inquiries, demonstrating basic measuring skills, or discussing problem-solving scenarios related to framing or customer service.

• Final Steps: Background check and onboarding for successful candidates.

Portfolio Review Tips:

• For this role, a formal portfolio isn't expected. Instead, prepare to discuss:

  • Specific examples of excellent customer service you've provided in previous roles.

  • Any projects where you've used measuring skills accurately.

  • Instances where you've learned and applied new skills quickly.

  • How you handle busy periods and multiple customer requests.

  • Your understanding of maintaining a clean and organized workspace. Challenge Preparation:

• Be ready to answer scenario-based questions:

  • "A customer wants a specific type of artwork framed, but you're unsure about the best material. How would you handle this?" (Focus on customer engagement, seeking information, and problem-solving).

  • "How would you manage your time if you had a framing order to complete and several customers needed assistance on the sales floor simultaneously?" (Focus on prioritization and efficiency).

  • "Describe a time you had to use basic measuring skills accurately for a task." (Relate to practical application).

📝 Enhancement Note: The interview process will likely focus on assessing fundamental customer service, sales aptitude, and the ability to learn technical skills. Candidates should prepare to speak about their past experiences that demonstrate these qualities.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales, managing transactions, and potentially customer order entry. Proficiency with basic computer interfaces is required.

• Framing Equipment: Includes specialized tools for cutting mats, assembling frames, and potentially glass cutters. Training will be provided.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate order specifications.

Analytics & Reporting:

• Store performance metrics (sales, customer traffic) are likely tracked at a store level, but direct access for this role is unlikely. Understanding how sales contribute to overall store goals is beneficial. CRM & Automation:

• Basic CRM functionality may be integrated into the POS system for customer order tracking and history.

• Omni-channel platforms for managing online orders and in-store pickups.

📝 Enhancement Note: The technology stack is standard for a retail environment, with a specific focus on tools related to custom framing. The emphasis is on using these tools correctly and safely, rather than advanced technical expertise.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and quality custom framing solutions.

• Creativity & Passion: Encouraging a passion for arts, crafts, and creative expression in serving customers.

• Teamwork: Collaborating effectively with fellow store associates to ensure smooth operations and a positive work environment.

• Integrity & Respect: Upholding company values by interacting honestly, respectfully, and inclusively with everyone.

• Efficiency: Striving for accuracy and timeliness in all tasks, from order taking to production and store maintenance.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other departments and associates to meet customer needs and achieve store objectives.

• Process Adherence: Following established procedures and SOPs to ensure consistency and quality across all operations.

• Knowledge Sharing: Willingness to share information and assist colleagues to improve team performance and customer experience.

📝 Enhancement Note: The culture emphasizes customer-centricity, creativity, and teamwork, aligning with Michaels' brand as a creative hub. The values are geared towards fostering a positive and productive retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Managing customer consultations, order production, and floor sales simultaneously in a busy retail setting.

• Customer Expectations: Meeting diverse customer needs and design preferences for custom framing, which can be subjective.

• Physical Demands: Performing physically demanding tasks such as lifting heavy items and standing for long periods.

• Learning Curve: Acquiring proficiency with framing equipment, tools, and specific company processes.

Learning & Development Opportunities:

• Framing Expertise: Developing specialized skills in custom framing design, material selection, and production techniques.

• Sales & Customer Service: Enhancing skills in consultative selling, relationship building, and resolving customer issues.

• Retail Operations: Gaining experience in various aspects of retail management, including merchandising, inventory, and POS operations.

• Tuition Assistance: Access to educational support for pursuing further academic or vocational training.

📝 Enhancement Note: The challenges are typical for a retail specialist role, focusing on time management, customer interaction, and physical demands. Growth is centered on skill acquisition within the retail and framing domains.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you ensure that custom framing orders are completed on time while also attending to customers on the sales floor?" (Focus on prioritization, time management, and communication).

• Collaboration: "Describe a situation where you had to work with a team to achieve a common goal. What was your role?" (Highlight teamwork and contribution).

• Problem-Solving: "A customer is unhappy with a framing choice they made. How would you handle this situation to ensure customer satisfaction?" (Demonstrate empathy, problem-solving, and adherence to company policy).

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Show research and alignment with brand values).

• "How do you approach customer service in a retail environment?" (Emphasize proactive engagement and helpfulness).

• "Why are you interested in a part-time framing role specifically?" (Connect your skills and interests to the role and company). Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on having specific, concise examples ready for:

  • A time you provided exceptional customer service.

  • An instance where you accurately used measuring skills.

  • A learning experience where you quickly mastered a new tool or process.

  • How you would ensure quality and accuracy in a custom framing order.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a willingness to learn technical framing skills, and an understanding of retail operations.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Assisted an average of X customers per shift," "Achieved X% of sales target").

• Portfolio Preparation (Verbal): Be ready to discuss specific examples of your customer service skills, problem-solving abilities, and any experience with measuring or detailed tasks. Think about how you'd explain your process for taking a framing order.

• Company Research: Familiarize yourself with Michaels' brand, its focus on creativity, and its customer-centric approach. Understand the "Elevated ABC Deliver" concept if possible.

• Interview Practice: Practice answering common retail interview questions, focusing on scenario-based questions related to customer service, time management, and handling specific product requests like custom framing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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