Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Encino, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: 2026-04-30

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically centered around custom framing solutions.

• Key responsibilities include driving sales through personalized customer interactions and ensuring the quality and timeliness of custom framing orders.

• The position involves maintaining store presentation, including merchandising and stock management, to create a positive shopping experience.

• Adherence to Standard Operating Procedures (SOPs), safety protocols, and cash handling standards is crucial for operational efficiency and compliance.

📝 Enhancement Note: While the title is "Framer," the description highlights a strong customer-facing and sales component, indicating this is not solely a production role but a hybrid customer service and operations position within the framing department. The "Elevated ABC Deliver" methodology suggests a structured approach to customer engagement and sales.

📈 Primary Responsibilities

• Build and nurture customer relationships by actively engaging them in the custom framing design process, utilizing the "Elevated ABC Deliver" methodology to drive sales and production results.

• Complete custom framing orders with a high degree of quality, accuracy, and adherence to promised timelines.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as manage SISO (Ship-from-Store) and Directed Replenishment processes.

• Deliver friendly and efficient customer service, assisting customers in locating products, providing solutions, and ensuring a well-merchandised and in-stock store for an optimal shopping experience.

• Operate the cash register, execute cash handling procedures, and manage transactions accurately to company standards.

• Participate actively in truck unloading and stocking processes, ensuring adherence to truck standards and budget guidelines.

• Support and implement company shrink and safety programs to maintain a secure and accident-free work environment.

• Interact positively and respectfully with colleagues and customers, promoting company values and serving as a role model.

• Assist with and execute Omni-channel processes, ensuring seamless integration between online and in-store customer experiences.

📝 Enhancement Note: The responsibilities clearly outline a blend of direct sales, production management (framing orders), operational tasks (stocking, cash handling), and customer engagement. The emphasis on "Elevated ABC Deliver" suggests a defined sales process that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail roles, though not explicitly stated.

Experience:

• Demonstrated experience in a customer-facing role is highly preferred, particularly in sales or service environments.

• Previous retail experience is advantageous.

Required Skills:

• Basic computer proficiency for point-of-sale (POS) systems and potentially order management.

• Accurate measuring skills for custom framing projects.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service and interpersonal communication skills.

• Proficiency in cash handling and transaction processing.

• Understanding and application of merchandising principles to maintain store appearance.

Preferred Skills:

• Proven sales experience, with a track record of meeting or exceeding targets.

• Experience selling products and/or services to customers, demonstrating persuasive and consultative selling techniques.

• Familiarity with inventory management and stock replenishment processes.

• Basic knowledge of art or design principles relevant to framing.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections provide clear guidance. The inclusion of "basic computer skills" and "basic measuring skills" indicates an entry-level focus, while "retail experience" and "selling products/services" point towards preferred qualifications for candidates looking to excel.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates with prior framing or design experience may benefit from showcasing examples of their work.

• Demonstrated ability to follow established processes and SOPs is critical.

Process Documentation:

• Candidates are expected to understand and adhere to Standard Operating Procedures (SOPs) for all aspects of the job, from customer interaction to production and cash handling.

• Familiarity with visual merchandising standards and stock management processes is important.

• The ability to learn and apply new operational processes, such as Omni-channel fulfillment, is key.

📝 Enhancement Note: Given the entry-level nature and retail focus, a traditional "operations portfolio" is unlikely. The emphasis will be on the candidate's ability to articulate their understanding of and adherence to Michaels' established processes and operational standards, as demonstrated through their experience and interview responses.

💵 Compensation & Benefits

Salary Range: $18.00 - $21.20 per hour

Benefits:

• Health insurance (medical, dental, and vision)

• Paid time off (PTO)

• Tuition assistance

• Generous employee discounts on Michaels products

• Other benefits as detailed on mikbenefits.com

Working Hours: This is a part-time position. While specific hours are not detailed, typical retail hours apply, including nights, weekends, and early mornings. The job description mentions "40" in the ai_working_hours field, which typically refers to the maximum standard work week; however, as a part-time role, actual hours will be less.

📝 Enhancement Note: The salary range is clearly provided. The benefits listed are comprehensive for a part-time retail position, indicating Michaels' commitment to employee well-being. The "40" in ai_working_hours is likely a system default or maximum for a full-time equivalent, but the role is explicitly defined as part-time.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading provider of arts, crafts, and custom framing products in North America.

Company Size: Large (Over 10,000 employees, based on LinkedIn data for The Michaels Companies). This indicates a structured corporate environment with established operational frameworks.

Founded: 1973. With a long history, Michaels has well-defined operational processes and a strong brand presence.

Team Structure:

• The Framing team likely operates within a larger store structure, reporting to a Store Manager or Assistant Store Manager, with a dedicated lead for the framing department.

• This role involves close collaboration with fellow store associates, including sales floor staff, cashiers, and stock associates.

Methodology:

• Operations are guided by Standard Operating Procedures (SOPs) and company programs, emphasizing consistency and compliance.

• A customer-centric approach is paramount, with a focus on building relationships and delivering solutions, as evidenced by the "Elevated ABC Deliver" methodology.

• Data-driven decision-making is implied through sales targets, inventory management, and Omni-channel performance metrics.

Company Website: www.michaels.com

📝 Enhancement Note: The company's long history and large size suggest a stable, process-driven environment. The culture emphasizes customer engagement and adherence to established operational procedures, which is typical for a large retail organization.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position in retail operations, focusing on front-line customer service, sales, and basic operational execution within the framing department. It serves as a foundational role for individuals interested in retail careers.

Reporting Structure: The Part Time Framer will report to store management (e.g., Store Manager, Assistant Manager, or Framing Department Lead), who oversees daily store operations and employee performance.

Operations Impact: This role directly impacts store revenue through custom framing sales and overall customer satisfaction by providing a positive shopping experience. Effective execution of operational duties (e.g., merchandising, stocking, accurate order fulfillment) contributes to store efficiency and profitability.

Growth Opportunities:

• Skill Development: Develop strong customer service, sales, and operational skills within a retail setting. Gain proficiency in custom framing techniques, equipment operation, and POS systems.

• Advancement: Potential to advance to full-time positions, lead roles within the framing department, or move into other retail management positions within Michaels stores.

• Cross-Training: Opportunities to learn other store functions, such as visual merchandising, inventory management, or cashiering, broadening skill sets.

📝 Enhancement Note: This role is positioned as an entry point into the retail operations field. Growth opportunities are primarily within the retail store structure, focusing on developing core competencies in customer engagement, sales, and operational execution.

🌐 Work Environment

Office Type: Public retail store setting. The primary work area is the sales floor and the custom framing department within a Michaels store.

Office Location(s): Encino, CA. Specific store address: 17230 Ventura Blvd.

Workspace Context:

• The environment is dynamic and customer-focused, requiring interaction with a diverse customer base.

• The framing shop area contains specialized equipment like a glass cutter and heat press, necessitating adherence to specific safety protocols.

• Opportunities for collaboration exist with all store team members to ensure smooth operations and excellent customer service.

• Work hours can include nights, weekends, and early mornings, reflecting typical retail operational demands.

Work Schedule: Part-time, with flexible scheduling required to cover store hours, including evenings, weekends, and potentially early mornings.

📝 Enhancement Note: The work environment is typical of a retail store, emphasizing customer interaction and a well-maintained sales floor. The framing shop presents a more specialized workspace with specific equipment and safety considerations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and experience.

• In-Person Interview: Likely to involve a conversation with the store manager or assistant manager. Expect questions about customer service experience, sales approach, problem-solving skills, and how you handle busy retail environments.

• Skills Demonstration: May involve a brief demonstration of basic measuring skills or a discussion about your approach to operating framing equipment.

• Cultural Fit Assessment: Evaluation of your alignment with Michaels' values, particularly regarding customer engagement, teamwork, and a positive attitude.

Portfolio Review Tips:

• While a formal portfolio isn't expected, be prepared to discuss specific examples of your customer service successes and sales achievements.

• If you have prior framing or design experience, bring photos or examples of your work if possible, and be ready to explain your process and creative decisions.

Challenge Preparation:

• Be ready to answer situational questions, such as "How would you handle a difficult customer?" or "How would you approach a customer who seems unsure about their framing choice?"

• Prepare to discuss your understanding of sales techniques and how you would encourage customers to choose custom framing solutions.

• Demonstrate an understanding of the importance of accuracy and quality in production work.

📝 Enhancement Note: Interview preparation should focus on showcasing strong customer service, sales acumen, and a willingness to learn operational processes and equipment. The emphasis will be on behavioral and situational questions relevant to a retail environment.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially order entry.

• Framing Equipment: Including mat cutters, glass cutters, framing tools (e.g., staple guns, jointers), and potentially a heat press.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers.

Analytics & Reporting:

CRM & Automation:

• Customer Relationship Management (CRM) aspects: Through the "Elevated ABC Deliver" methodology, which focuses on building customer relationships.

• Omni-channel Fulfillment Systems: For managing online orders that are fulfilled from the store (e.g., Ship-from-Store).

📝 Enhancement Note: Proficiency with retail POS systems and specialized framing equipment is essential. Familiarity with basic computer skills is also a requirement. The role interacts with systems that support sales, production, and inventory management.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and building relationships to create memorable experiences.

• Creativity & Celebration: Supporting the company's mission to fuel the joy of creativity and celebration.

• Quality & Accuracy: Ensuring high standards in custom framing production and all operational tasks.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide excellent service.

• Integrity & Respect: Maintaining a positive, respectful, and ethical work environment.

Collaboration Style:

• Emphasis on a positive and respectful team environment where associates support each other.

• Cross-functional collaboration is key to ensuring seamless customer experiences, especially with Omni-channel processes.

• Open communication is encouraged to address customer needs and operational challenges.

📝 Enhancement Note: Michaels' culture appears to be centered around fostering creativity, customer delight, and a supportive team environment. Operations professionals in this role are expected to embody these values in their daily interactions and work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, custom framing sales, production, and general store operations simultaneously in a fast-paced environment.

• Meeting Sales Targets: Consistently driving custom framing sales in a competitive retail landscape.

• Quality Control: Ensuring every custom framing order meets high standards of quality and customer satisfaction.

• Physical Demands: Performing physically demanding tasks, including lifting, standing for long periods, and working with specialized equipment.

Learning & Development Opportunities:

• Skill Specialization: Deepen expertise in custom framing design, materials, and production techniques.

• Sales Training: Enhance consultative selling skills to effectively guide customers through framing options and upsell.

• Retail Operations Management: Gain exposure to broader retail operations, including inventory control, visual merchandising, and team leadership.

• Industry Knowledge: Learn about various art forms, framing aesthetics, and preservation techniques.

📝 Enhancement Note: This role offers a solid foundation in retail operations with specific challenges related to specialized production and sales. Growth is geared towards mastering retail skills and potentially moving into supervisory roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you went above and beyond to help a customer. What was the outcome?" (Assesses customer service skills and initiative)

• "How would you approach a customer who is unsure about selecting the right frame for their artwork?" (Evaluates consultative sales and problem-solving)

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?" (Assesses research and interest)

• "How do you handle working under pressure or during busy periods in a retail environment?" (Gauges stress management and adaptability)

Portfolio Presentation Strategy:

• When discussing past roles, focus on quantifiable achievements: "I increased custom framing sales by X%," or "I received Y positive customer feedback comments related to my service."

• If you have design or framing examples, be ready to walk through your creative process, material choices, and why you believe it was the best solution for the client's needs.

• Emphasize your understanding of operational processes, such as following checklists for order accuracy and adhering to safety protocols for equipment use.

📝 Enhancement Note: Prepare to articulate your customer service philosophy, sales approach, and understanding of operational processes. Be ready to provide specific examples from past experiences that demonstrate these competencies.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Ensure your resume highlights any customer service, sales, or retail experience. Quantify achievements whenever possible (e.g., sales figures, customer satisfaction scores). Tailor keywords to include "custom framing," "customer service," "sales," "merchandising," and "operations."

• Portfolio Preparation (if applicable): If you have prior framing, design, or relevant craft experience, prepare to discuss specific projects. Focus on your process, materials used, and customer satisfaction outcomes.

• Interview Preparation: Practice answering common retail interview questions, focusing on behavioral examples related to customer interaction, problem-solving, and teamwork. Research Michaels' values and their custom framing offerings.

• Skills Demonstration: Be ready to discuss your comfort level with basic computer tasks, measuring, and operating specialized framing equipment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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