Part-time Framer

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: Thornton-931 E 120th Ave, Thornton, Colorado, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service / Custom Framing

Date Posted: 2026-04-13

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This Part-time Framer role focuses on delivering exceptional customer experiences within a retail environment, specifically within the custom framing department.

• Responsibilities include direct customer engagement, sales consultation for custom framing solutions, and ensuring high-quality production of framing orders.

• The position also involves maintaining store presentation, managing inventory, and supporting overall store operations, including stock management and point-of-sale transactions.

• A key aspect is adhering to Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and operational efficiency.

📝 Enhancement Note: While the job title is "Framer," the description clearly indicates a significant customer-facing and sales component, emphasizing relationship building and solution selling within the custom framing context. This role is not purely production-based but integrates sales and customer service with operational tasks.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging with shoppers and understanding their needs for custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to provide personalized design consultations and drive sales of custom framing services.
  • Achieve personal sales and production targets consistently.

• Custom Framing Production:

  • Complete custom framing orders with a high degree of quality and adhere to strict timelines to ensure customer satisfaction.
  • Operate framing equipment and glass cutters safely and proficiently.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, as well as other assigned areas, in an organized and visually appealing manner.
  • Execute directed replenishment and in-stock initiatives to ensure product availability.
  • Assist with the efficient unloading and stocking of merchandise during truck deliveries, adhering to established standards.

• Customer Service & Store Presentation:

  • Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions.
  • Ensure the store environment is clean, safe, clutter-free, and well-merchandised at all times.
  • Operate the cash register and execute cash handling procedures according to company standards.

• Omni-channel Support & Compliance:

  • Support various omni-channel processes as required by the business.

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs, including shrink and safety initiatives.

  • Foster a positive and respectful work environment, acting as a role model for organizational values.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, production, and general retail operations. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a consultative sales approach within the framing services.

🎓 Skills & Qualifications

Education: No specific educational degree is mandated; however, a foundational understanding of basic principles applicable to retail and craft environments is beneficial.

Experience:

• Required:

  • Minimum of 0-2 years of experience.
  • Basic computer skills for POS and potential system navigation.
  • Basic measuring skills for accurate custom framing work.
  • Ability to learn and operate framing equipment and glass cutters safely.

• Preferred:

  • Previous retail experience, ideally in a customer-facing role.

Required Skills:

• Customer Service Excellence: Ability to engage customers, understand needs, and provide solutions.

• Basic Measuring & Calculation: Essential for accurate framing orders.

• Operational Proficiency: Ability to learn and operate specific framing equipment and glass cutters.

• Cash Handling: Competence in processing transactions accurately and securely.

• Retail Merchandising: Understanding of how to maintain an appealing and organized sales floor.

• Communication Skills: Clear and effective verbal communication for customer interactions and team collaboration.

• Adherence to Procedures: Willingness and ability to follow Standard Operating Procedures (SOPs).

Preferred Skills:

• Custom Framing Knowledge: Familiarity with framing techniques, materials, and design principles.

• Consultative Selling: Experience in guiding customers through product selection and driving sales through consultation.

• Point-of-Sale (POS) Systems: Familiarity with retail POS software and hardware.

• Inventory Management: Basic understanding of stock control and replenishment.

• Visual Merchandising: Skills in creating attractive product displays.

📝 Enhancement Note: The experience level is explicitly stated as Entry Level (0-2 years), with a focus on trainable skills like operating equipment and customer interaction. The preferred experience points towards candidates who can hit the ground running with sales and customer service.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Examples: While a formal portfolio isn't explicitly required, candidates should be prepared to discuss past customer service scenarios and how they resolved issues or exceeded expectations, demonstrating their ability to build relationships.

• Sales Scenarios: Be ready to describe instances where you successfully sold a product or service, highlighting your approach to understanding customer needs and presenting solutions.

• Process Adherence: Demonstrate understanding of why following procedures (like SOPs) is critical in a retail environment for quality, safety, and consistency.

• Problem-Solving Examples: Prepare to share examples of how you've handled operational challenges, such as managing stock or resolving customer complaints, showcasing resourcefulness and efficiency.

Process Documentation:

• Workflow Understanding: Be prepared to discuss how you would approach learning and executing the custom framing workflow, from customer consultation to order completion, emphasizing accuracy and timeliness.

• SOP Adherence: Understand the importance of following established Standard Operating Procedures for all tasks, from framing production to cash handling and safety protocols.

• Performance Measurement: While not a formal portfolio requirement, candidates should be ready to discuss how they would track their progress against sales and production goals.

📝 Enhancement Note: Given the entry-level nature and focus on retail operations and custom framing services, a formal, extensive portfolio is unlikely to be required. However, candidates should prepare to articulate their skills and experiences through examples during interviews, particularly focusing on customer service, sales, and process adherence.

💵 Compensation & Benefits

Salary Range: For a Part-time Framer position in Thornton, Colorado, entry-level retail roles typically range from $13.50 to $17.00 per hour. This estimate is based on current market data for similar roles in the Denver metropolitan area, considering the cost of living and typical retail wage structures for roles involving specialized skills like custom framing.

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance plans are available.

• Paid Time Off (PTO): Accrued paid time off for vacation, sick days, or personal needs.

• Tuition Assistance: Support for continued education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Comprehensive benefits package as detailed on mikbenefits.com.

Working Hours: This is a part-time position. Actual hours will vary based on business needs, but typical retail schedules include nights, weekends, and early mornings. The job posting implies a standard full-time work week (40 hours) might be the operational baseline for scheduling considerations, but the role is explicitly part-time.

📝 Enhancement Note: The salary range is an estimation based on regional data for entry-level retail positions with specialized skills. Actual compensation may vary based on individual experience, performance, and specific store needs. The benefits listed are directly from the provided job description and are comprehensive for a part-time role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, and custom framing, offering a wide range of products and services to support creative endeavors.

Company Size: Michaels operates over 1,300 stores across 49 states and Canada, along with online presence and manufacturing capabilities (Artistree), indicating a large, established retail organization with a significant employee base.

Founded: Founded in 1973 and headquartered in Irving, Texas. This history suggests a stable company with established operational processes and a long-standing presence in the market.

Team Structure:

• Departmental Focus: The Framer operates within a specific store environment, likely reporting to a Store Manager or Assistant Manager, with direct supervision from a Framing Department Manager or Lead.

• Cross-functional Collaboration: Collaboration will occur with other store associates for general retail support, including stocking, customer service, and omni-channel fulfillment.

• Customer-Centric Approach: The culture emphasizes customer engagement, relationship building, and creating memorable experiences, particularly within the custom framing service.

Methodology:

• Customer-Centric Sales: Emphasis on building relationships and providing solutions ("Elevated ABC Deliver").

• Process Adherence: Strong focus on Standard Operating Procedures (SOPs) for quality, safety, and consistency.

• Efficiency & Productivity: Drive to meet sales and production targets, manage inventory, and support store operations effectively.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is geared towards fostering creativity, customer satisfaction, and operational efficiency within a large retail framework. The emphasis on SOPs and structured processes is crucial for maintaining quality and consistency across a vast store network.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an Entry Level (0-2 years experience) within the retail operations and customer service spectrum. It serves as a foundational role for individuals interested in retail, sales, and customer-facing positions, with a specialization in custom framing services. The focus is on developing core retail competencies and specific framing skills.

Reporting Structure: The Part-time Framer typically reports to the Store Manager or Assistant Manager, with direct daily supervision potentially from a Framing Department Lead or Manager. This structure provides guidance and oversight for both production and customer service aspects.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and store presentation. Efficient operations in the framing department and on the sales floor are critical for achieving store targets and maintaining brand reputation.

Growth Opportunities:

• Skill Development: Opportunities to master custom framing techniques, learn about various materials, and enhance consultative sales skills.

• Retail Advancement: Potential to progress into roles such as Key Holder, Assistant Manager, or specialized department roles based on performance and demonstrated capabilities.

• Cross-Training: Possibility to gain experience in other store functions, broadening retail operational knowledge.

• Leadership Potential: For high performers, opportunities may arise to take on more responsibility within the framing department or store management.

📝 Enhancement Note: While entry-level, the role offers clear pathways for skill development and advancement within Michaels' retail structure, particularly for those who excel in customer service, sales, and operational execution.

🌐 Work Environment

Office Type: The work environment is a public retail store setting, specifically within a Michaels arts and crafts store. This includes customer-facing areas and back-of-house stock rooms.

Office Location(s): The specific store is located at 931 E 120th Ave in Thornton, Colorado. This is a standard retail store location accessible to the local community.

Workspace Context:

• Customer Interaction Zone: The primary workspace includes the sales floor and the framing counter/area, requiring constant interaction with customers.

• Production Area: The frame shop area is equipped with specialized tools and machinery (framing equipment, glass cutter, heat press).

• Stock Room: Access to stock rooms for inventory management and replenishment, which may not always be climate-controlled.

• Collaborative Atmosphere: The environment fosters teamwork among store associates to ensure smooth operations and a positive customer experience.

Work Schedule: Schedules are dynamic and can include nights, weekends, and early mornings, reflecting typical retail operational hours. As a part-time role, hours will fluctuate based on business needs.

📝 Enhancement Note: The environment is dynamic and customer-focused, requiring adaptability and the ability to manage multiple tasks, from customer service and sales to production and stock management, within a typical retail setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: Candidates will typically engage in an interview at the store location. This will involve discussions about customer service experience, sales aptitude, and operational understanding. Be prepared to:

  • Discuss how you would approach a customer needing custom framing.
  • Share examples of successful sales or customer resolutions.
  • Explain your understanding of following procedures and safety protocols.

• Skills Assessment: May include a practical demonstration or discussion around basic measuring skills or the ability to learn equipment operation.

• Final Interview: Potentially with the Store Manager or a senior leader to assess cultural fit and overall suitability.

Portfolio Review Tips:

• No Formal Portfolio Required: Given the entry-level nature, a formal portfolio is generally not expected.

• Prepare Anecdotal Evidence: Instead, prepare concrete examples and stories that highlight your skills in:

  • Customer Service: How you've gone above and beyond for a customer.
  • Sales: A time you successfully persuaded a customer or met a sales target.
  • Problem-Solving: How you handled a challenging situation or operational issue.
  • Process Adherence: Your understanding of why following guidelines is important.

• Demonstrate Learning Agility: Emphasize your ability and eagerness to learn new skills, especially operating framing equipment and mastering the custom framing process.

Challenge Preparation:

• Scenario-Based Questions: Be ready for questions like: "A customer wants a specific frame for a valuable piece of art but is unsure about the options. How do you guide them?"

• Operational Questions: Questions about maintaining store cleanliness, handling inventory, or operating a cash register safely.

• Behavioral Questions: "Tell me about a time you had to work as part of a team," or "Describe a time you received constructive feedback and how you responded."

📝 Enhancement Note: The application process will likely focus on behavioral and situational questions to assess a candidate's fit for a customer-facing, sales-oriented retail role with specific production responsibilities. Preparation should center on real-life examples.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized machinery and tools used for cutting mats, assembling frames, and finishing projects. Proficiency is learned on the job but an aptitude for operating machinery is key.

• Glass Cutter: A specific tool for precision cutting of glass or acrylic for framing.

• Heat Press: Used in some framing processes for applying adhesives or finishes.

• Measuring Tools: Rulers, tape measures, and potentially specialized framing measurement devices.

Analytics & Reporting:

• Point-of-Sale (POS) System: Used for processing transactions, managing sales data, and potentially inventory lookup.

• Inventory Management Software: Internal systems for tracking stock levels, managing replenishment, and conducting cycle counts.

• Customer Relationship Management (CRM) Lite: While not a formal CRM system, the "Elevated ABC Deliver" methodology implies a structured approach to customer interaction, sales tracking, and follow-up.

CRM & Automation:

• Basic Computer Skills: Essential for utilizing store systems, POS, and any internal communication platforms.

• Omni-channel Fulfillment Tools: Systems used to manage online orders for in-store pickup or shipping.

📝 Enhancement Note: The technology stack is primarily focused on retail operations, point-of-sale transactions, and specialized custom framing equipment. The emphasis is on learning and utilizing these tools effectively within the store environment.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building positive relationships through excellent service and personalized solutions.

• Creativity & Passion: Fostering an environment that celebrates creativity and supports the joy of crafting and art.

• Quality & Precision: Commitment to high-quality workmanship in custom framing and maintaining store standards.

• Teamwork & Respect: Collaborating effectively with colleagues, treating everyone with acceptance and respect, and maintaining a positive attitude.

• Efficiency & Accountability: Adhering to SOPs, meeting performance targets, and taking ownership of responsibilities.

Collaboration Style:

• Cross-functional Support: Associates are expected to support each other across different store functions (sales floor, framing, stock room) to ensure smooth operations.

• Customer-Centric Communication: Open communication with customers to understand their needs and provide solutions.

• Process-Oriented: Collaboration often revolves around following established procedures and working together to meet operational goals and deadlines.

📝 Enhancement Note: The culture at Michaels values creativity, customer engagement, and teamwork, balanced with a strong emphasis on operational discipline and adherence to company standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Effectively managing customer service, sales consultations, production tasks, and general store operations simultaneously within a part-time capacity.

• Meeting Production Deadlines: Ensuring custom framing orders are completed accurately and on time, especially during peak periods.

• Customer Expectation Management: Navigating diverse customer needs and expectations for custom framing projects, which can range from simple to complex.

• Learning New Equipment/Processes: Quickly acquiring proficiency with framing equipment, glass cutters, and the company's specific sales and operational procedures.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepen knowledge of framing techniques, materials, design principles, and advanced production methods.

• Sales and Consultation Skills: Develop consultative selling techniques, product knowledge, and customer relationship management skills.

• Retail Operations Management: Gain experience in inventory control, merchandising, cash handling, and omni-channel fulfillment.

• Continuous Improvement: Opportunities to learn and adapt to new products, services, and operational updates within the retail environment.

📝 Enhancement Note: The role presents challenges typical of a specialized retail position, requiring adaptability and a willingness to learn. Growth is tied to mastering both the craft of framing and the art of customer service and sales within a retail setting.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you prioritize tasks if you had a custom framing order due, a customer waiting for assistance, and a shipment of new inventory to process?" Focus on demonstrating logical prioritization and efficiency.

• Collaboration & Stakeholder Management: "Describe a situation where you had to work with a team member who had a different approach to a task. How did you ensure the task was completed successfully?" Highlight teamwork and problem-solving.

• Problem-Solving: "A customer is unhappy with the framing outcome, but you followed the standard procedure. How do you handle this situation?" Focus on empathy, de-escalation, and finding solutions within company guidelines.

Company & Culture Questions:

• Company Values: "What does 'fueling the joy of creativity' mean to you in a retail context?" Connect personal passion with the company's mission.

• Team Dynamics: "How do you contribute to a positive team environment in a retail setting?" Emphasize collaboration, support, and a positive attitude.

• Operational Impact: "How does the work of a Framer contribute to the overall success of a Michaels store?" Discuss sales, customer satisfaction, and store presentation.

Portfolio Presentation Strategy:

• Focus on Anecdotes: Prepare 3-5 compelling stories about your customer service, sales, or operational experiences.

• STAR Method: Structure your stories using the STAR method (Situation, Task, Action, Result) to clearly articulate your contributions and outcomes.

• Quantify Results: Whenever possible, use numbers to describe your achievements (e.g., "increased sales by X%", "served Y customers per hour").

• Showcase Learning Aptitude: If you have limited framing experience, highlight your ability to learn quickly and your enthusiasm for the craft.

📝 Enhancement Note: Interview preparation should focus on demonstrating customer-centricity, sales acumen, process adherence, and a strong work ethic, supported by specific examples from past experiences.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided career portal link on the Michaels website.

• Resume Customization: Tailor your resume to highlight customer service experience, any sales achievements, comfort with operational tasks (like stocking or cash handling), and your ability to learn new skills and follow procedures. If you have any art or craft background, be sure to include it.

• Portfolio Preparation (Anecdotal): Prepare specific examples using the STAR method to discuss situations involving customer service, sales interactions, problem-solving, and teamwork. Be ready to articulate how you would approach custom framing consultations.

• Interview Practice: Rehearse answers to common retail interview questions, focusing on behavioral and situational scenarios. Practice explaining how you would contribute to customer satisfaction and store operations.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly the custom framing services. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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