Part Time Framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Braintree, MA, United States

Job Type: Part Time

Category: Retail Operations / Custom Framing

Date Posted: 2026-08-04

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Engage customers to understand their custom framing needs and provide tailored solutions.

• Drive sales and production targets within the Custom Framing department.

• Ensure high-quality, on-time completion of all framing orders through skilled craftsmanship.

• Maintain the presentation and stock levels of the ready-made frame department and other assigned areas.

• Provide exceptional customer service, assisting shoppers in locating products and ensuring a well-merchandised store.

📝 Enhancement Note: This role is specifically for a Part-Time Framer within a retail environment. The core focus is on customer engagement for custom framing solutions, sales generation, and maintaining store presentation, rather than traditional revenue or sales operations. The "operations" aspect is primarily focused on in-store operational efficiency, inventory management, and customer service excellence within the framing department.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by delivering an elevated personalized framing design experience.

• Achieve assigned sales and production goals for custom framing orders.

• Execute framing orders with precision, adhering to quality standards and delivery timelines.

• Manage and maintain the visual merchandising and stock integrity of the ready-made frame department, including SISO (Single Item, Single Order) and directed replenishment processes.

• Deliver friendly and helpful customer service, assisting customers with product location, inquiries, and finding desired items.

• Uphold Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational consistency.

• Actively participate in and support company shrink and safety programs to maintain a secure and hazard-free environment.

• Foster a positive and respectful work environment, demonstrating commitment to company values and serving as a role model.

• Participate in inventory management processes, including truck unloads and stocking, ensuring adherence to established standards and budgets.

• Operate the cash register accurately and efficiently, adhering to all cash handling procedures and standards.

• Proactively acknowledge and assist customers, identifying their needs and offering appropriate solutions.

• Support and execute omni-channel processes, ensuring a seamless customer experience across all sales channels.

📝 Enhancement Note: The responsibilities emphasize customer interaction, sales, and in-store operational tasks. While not a traditional GTM or RevOps role, the emphasis on SOPs, inventory management, and sales targets aligns with operational efficiency principles within a retail context.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent is typically expected for entry-level retail roles. Specific educational requirements are not explicitly stated, but a foundation in basic skills is necessary.

Experience:

• 0-2 years of experience in a customer-facing role, preferably in retail.

• Experience in sales and customer service is highly preferred. Required Skills:

• Basic computer skills for point-of-sale (POS) systems and potentially order management.

• Basic measuring skills for accurate framing order specifications.

• Ability to safely and effectively operate framing equipment, including a glass cutter.

• Strong customer service orientation and interpersonal skills.

• Ability to work effectively in a team environment. Preferred Skills:

• Prior retail experience, particularly in home decor, arts, or craft sectors.

• Proven experience in selling products or services to customers, with a consultative approach.

• Familiarity with custom framing processes and materials.

• Experience with visual merchandising and maintaining store aesthetics.

📝 Enhancement Note: The requirements are entry-level, focusing on practical skills and customer interaction. The "basic measuring skills" and "ability to operate framing equipment" are highly specific technical requirements for this particular operational role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for this entry-level role, candidates may benefit from showcasing examples of customer service success stories or any visual projects they have completed (if applicable and relevant).

• Demonstrated ability to follow Standard Operating Procedures (SOPs) is crucial. Process Documentation:

• Understanding and adherence to established in-store operational processes, including customer service protocols, sales transaction procedures, and framing order fulfillment workflows.

• Familiarity with inventory management processes such as stocking, replenishment, and maintaining visual standards.

📝 Enhancement Note: For an entry-level, part-time framing role, a formal portfolio is unlikely. The focus will be on demonstrating an understanding of and ability to follow established retail and framing processes during the interview and onboarding.

💵 Compensation & Benefits

Salary Range: $16.25 - $19.10 per hour.

Explanation of Range: This range is based on the provided pay scale and reflects entry-level to slightly experienced part-time retail positions in the Braintree, MA area, considering the specialized nature of custom framing. Market research for similar part-time retail associate roles in the Boston metropolitan area supports this range.

Benefits:

• For eligible part-time team members:

  • 401(k) with employer match: Financial planning support for long-term savings.
  • Employee Assistance Program (EAP): Confidential support for personal and work-related challenges.
  • Medical, Dental, and Vision Coverage: Comprehensive health insurance options.
  • Telemedicine Services: Convenient access to healthcare professionals remotely.
  • Flexible Spending Accounts (FSAs): Pre-tax savings for healthcare or dependent care expenses.
  • Commuter Benefits: Assistance with transportation costs.
  • Tuition Assistance: Support for continued education and skill development.
  • Adoption Assistance: Financial support for employees growing their families.
  • Various Voluntary Insurance Options: Additional coverage for specific needs (e.g., life, disability).

• All team members:

  • Employee Discounts: Significant discounts on Michaels products.

  • Access to Partner Discount Programs: Additional savings on various services and products. Working Hours: This is a part-time position. Specific hours will vary based on store needs and scheduling, which may include nights, weekends, and early mornings. The role is listed with an AI-derived average of 40 hours, but as a part-time position, actual hours will likely be less.

📝 Enhancement Note: The salary range is explicitly provided. Benefits are comprehensive for a part-time role, indicating a commitment to employee well-being and development. The mention of "overtime compensation" suggests that while part-time, occasional hours exceeding standard limits may occur and will be compensated accordingly.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Home Decor)

Company Size: Large (over 1,000 employees, Michaels operates over 1,300 stores).

Founded: 1973. Headquartered in Irving, Texas.

Team Structure:

• The Framer will be part of the in-store retail team, reporting to a Store Manager or Assistant Manager.

• They will work closely with fellow sales associates, cashiers, and potentially a dedicated framing specialist or lead.

• Collaboration is expected across various store functions, including inventory, merchandising, and customer service. Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing personalized solutions.

• Operational Excellence: Adherence to SOPs, focus on efficiency in sales, production, and inventory management.

• Team Collaboration: Working together to achieve store goals and ensure a positive customer experience.

• Data-Driven (In-Store Metrics): While not explicitly stated for this role, store performance is likely tracked through sales data, conversion rates, and inventory metrics.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels is a well-established retail giant with a clear focus on creativity and customer experience. The company culture likely values creativity, customer service, and operational efficiency within a structured retail environment.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist (Part-Time Framer)

This role is an entry point into retail operations, specifically within a specialized department like Custom Framing. It focuses on executing defined processes and customer engagement rather than strategic operations planning.

Reporting Structure:

• Reports directly to Store Management (e.g., Store Manager, Assistant Store Manager).

• Works collaboratively with other store team members. Operations Impact:

• Directly impacts store revenue through custom framing sales and customer retention.

• Contributes to overall store presentation and customer satisfaction through merchandising and service.

• Supports operational efficiency by managing inventory and adhering to SOPs. Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales consultation, and POS operations.

• Advancement within Store: Potential to move into full-time roles, Lead positions (e.g., Framing Lead, Visual Merchandising Lead), or Assistant Management roles within the store.

• Cross-Departmental Experience: Gain exposure to other areas of retail operations.

• Continuous Learning: Access to company-provided training and development programs.

📝 Enhancement Note: Growth potential is primarily within the retail store hierarchy. This role offers a solid foundation for understanding retail operations from a front-line perspective, with clear paths for advancement within Michaels.

🌐 Work Environment

Office Type: Public retail store setting.

Office Location(s): Braintree, MA (121 Pearl St), and other Michaels store locations across North America.

Workspace Context:

• Customer-Facing: Primary work area is the retail floor and the dedicated custom framing shop.

• Collaborative: Frequent interaction with customers and fellow team members.

• Tools & Technology: Access to POS systems, framing equipment (glass cutter, heat press), and potentially inventory management tools.

• Environment: Climate-controlled public areas; some stock rooms may not be climate-controlled. Potential for some outdoor work (e.g., truck unloads, cart retrieval). The frame shop contains specialized equipment.

Work Schedule: The role requires flexibility, including working nights, weekends, and early mornings. This schedule is typical for retail environments to ensure store coverage during operating hours.

📝 Enhancement Note: The work environment is dynamic and customer-focused, typical of a retail setting. The framing shop itself is a specialized workspace with specific equipment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review for basic qualifications and retail interest.

• In-Person Interview: Typically with the Store Manager or Assistant Manager. This will likely involve:

  • Behavioral questions assessing customer service skills, teamwork, and problem-solving abilities.
  • Situational questions regarding how the candidate would handle specific customer interactions or operational challenges.
  • Discussion of the candidate's interest in custom framing and retail.

• Skills Assessment: May include a brief demonstration or discussion of basic measuring skills or understanding of operational tasks.

• Final Evaluation: Assessment of cultural fit, enthusiasm, and ability to meet job requirements.

Portfolio Review Tips:

• While a formal portfolio isn't expected, be prepared to discuss past customer service achievements or any creative projects you've undertaken that demonstrate attention to detail and problem-solving.

• If you have examples of successful sales interactions or projects you're proud of, have them ready to discuss. Challenge Preparation:

• Be ready to discuss how you would handle common retail scenarios, such as:

  • Dealing with a difficult customer.
  • Assisting a customer who can't find what they're looking for.
  • Managing multiple customer requests simultaneously.
  • Explaining the custom framing process to a new customer.

• Prepare questions to ask the interviewer about the role, team, and company culture.

📝 Enhancement Note: The interview process is standard for retail positions, focusing on behavioral and situational questions relevant to customer service and in-store operations. Candidates should highlight their customer interaction skills and willingness to learn specific framing processes.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially accessing customer order history.

• Custom Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic to fit frame dimensions.
  • Heat Press: Used in some framing processes (e.g., mounting, sealing).
  • Mat Cutters & Other Framing Tools: For assembling custom frames.

• Basic Measuring Tools: Tape measures, rulers for accurate order specifications.

Analytics & Reporting:

• While not directly used by the Framer, performance will be tracked via POS data related to sales, units sold, and average transaction value. CRM & Automation:

• The company likely uses a CRM for customer relationship management, especially for custom framing orders, to track customer preferences and order history.

• Omni-channel fulfillment systems may be in place for managing online orders fulfilled by the store.

📝 Enhancement Note: The technology stack is primarily focused on in-store retail operations and specialized framing equipment. Proficiency in basic computer use and a willingness to learn specialized equipment are key.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging and supporting artistic expression and DIY projects.

• Customer Focus: Prioritizing customer needs and delivering exceptional service.

• Teamwork: Collaborating effectively to achieve shared goals and support colleagues.

• Integrity: Upholding company standards, honesty, and ethical practices.

• Efficiency: Striving for smooth operations, accurate order fulfillment, and well-maintained store presentation.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store associates to ensure a positive customer journey from entry to checkout and beyond.

• Process Adherence: Following established procedures for sales, production, and inventory to ensure consistency and quality.

• Knowledge Sharing: Willingness to share information and assist colleagues, especially regarding customer needs and framing solutions.

📝 Enhancement Note: Michaels emphasizes creativity, customer service, and teamwork. The operational values are geared towards maintaining a positive, efficient, and safe retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Customer Demands: Balancing multiple customer requests and varying needs, especially in a busy retail environment.

• Learning Curve: Mastering the technical aspects of custom framing, including precise measurements and equipment operation.

• Sales Pressure: Meeting sales targets in a part-time capacity.

• Physical Demands: The role involves standing for long periods, lifting, and repetitive motions.

Learning & Development Opportunities:

• Framing Expertise: Develop specialized skills in custom framing design and production.

• Sales and Customer Service Skills: Enhance consultative selling techniques and customer relationship management.

• Retail Operations Knowledge: Gain hands-on experience in inventory management, merchandising, and POS operations.

• Potential for Advancement: Opportunities to grow into leadership roles within Michaels stores.

📝 Enhancement Note: The challenges are typical of front-line retail roles, focusing on customer interaction, technical skill acquisition, and physical demands. Growth opportunities are structured within the retail store management path.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle situations like a customer being unhappy with a framing order, a customer needing help deciding on a frame, or managing multiple customers at once.

• Sales Approach: How would you approach a customer to offer custom framing services? What questions would you ask to understand their needs?

• Operational Tasks: Discuss your experience or understanding of tasks like stocking shelves, maintaining store appearance, or using a cash register.

• Motivation: Why are you interested in custom framing and working at Michaels?

Company & Culture Questions:

• Research Michaels' mission and values. Be ready to articulate how your own values align with theirs (e.g., creativity, customer focus, teamwork).

• Understand the importance of custom framing as a service offering for Michaels. Portfolio Presentation Strategy:

• While no formal portfolio is required, prepare to discuss any relevant past experiences that demonstrate your skills.

• For example, if you've worked in customer service, be ready to share a success story. If you have experience with crafts or design, be prepared to talk about your attention to detail or creative problem-solving.

• Focus on demonstrating your ability to learn, follow instructions, and provide excellent customer service.

📝 Enhancement Note: Interview preparation should focus on showcasing strong customer service skills, a willingness to learn technical framing aspects, and alignment with Michaels' creative and customer-centric culture.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, retail, or hands-on experience. Use keywords such as "customer engagement," "sales support," "merchandising," "inventory management," and "cash handling."

• Prepare for Behavioral Questions: Think of specific examples from past experiences that demonstrate your customer service skills, problem-solving abilities, teamwork, and ability to follow procedures.

• Research Michaels: Familiarize yourself with the company's mission, values, and the importance of their Custom Framing services.

• Practice Your Introduction: Be ready to articulate why you are a good fit for the Part-Time Framer role and the Michaels team.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.