Part time Framer

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: Wesley Chapel, Florida, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: May 20, 2026

Experience Level: Entry-Level to 2 Years

Remote Status: On-site

🚀 Role Summary

• Engage with customers to understand their framing needs and offer personalized, high-quality custom framing solutions.

• Drive sales and production targets by effectively utilizing sales techniques and delivering an elevated customer experience.

• Maintain store presentation standards, including merchandising, stock replenishment, and general cleanliness, particularly within the framing department and ready-made frame areas.

• Accurately process customer transactions, including order entry, cash handling, and assisting with omni-channel fulfillment processes.

• Operate specialized framing equipment safely and efficiently, ensuring all custom framing orders are completed with precision and on time.

📝 Enhancement Note: While the raw job description focuses on basic retail tasks, the emphasis on "Custom Framing solutions," "personal designer by using Elevated ABC Deliver," and "Complete framing orders with a high degree of quality and on time" indicates a specialized role within retail operations that requires a blend of sales acumen, technical skill in framing, and customer relationship management. This role is not just about general retail assistance but about becoming a trusted advisor for customers' artistic endeavors.

📈 Primary Responsibilities

• Actively build customer relationships by understanding their artistic vision and proposing tailored custom framing designs and solutions.

• Execute high-quality custom framing production, adhering strictly to Standard Operating Procedures (SOPs) and quality control standards to ensure customer satisfaction.

• Manage and maintain the ready-made frame department, including visual merchandising, stock counts, and timely replenishment to drive sales and enhance customer shopping experience.

• Provide exceptional customer service by acknowledging all customers, assisting with product location, offering solutions, and ensuring a positive shopping environment.

• Operate the Point of Sale (POS) system accurately for all transactions, including order placement, payment processing, and cash handling, adhering to all company policies and security protocols.

📝 Enhancement Note: The raw description lists numerous "Major Activities." These have been distilled and rephrased to highlight the core operations and customer-facing responsibilities of a specialized framing role. The emphasis is on sales generation through consultative selling, quality production, and maintaining operational standards within a retail environment.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions; specific certifications in art, design, or framing are not explicitly required but may be advantageous.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

Required Skills:

• Basic computer proficiency for POS systems and potential order management software.

• Fundamental measuring skills with a high degree of accuracy.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

Preferred Skills:

• Prior retail sales experience, particularly in consultative selling or product demonstration.

• Experience in custom framing, art installation, or a related creative/craft field.

• Familiarity with visual merchandising principles and stock management.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections have been translated into a more structured skills and qualifications format. "Basic computer skills" and "basic measuring skills" are foundational, while the ability to operate specific equipment points to a technical aspect of the role. Retail experience and sales aptitude are highlighted as preferred, aligning with the revenue-generating aspect of this position.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are encouraged to highlight relevant past projects or experiences that demonstrate their ability to:
  • Visualize and execute custom design solutions based on client needs.
  • Showcase attention to detail and quality in craftsmanship (e.g., through descriptions of past framing projects, artwork, or creative endeavors).
  • Demonstrate problem-solving skills related to material selection, design challenges, or client expectations.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to established processes, such as:

  • Following Standard Operating Procedures (SOPs) for framing production, customer service, and point-of-sale operations.

  • Understanding and executing clear workflow steps for custom framing orders from consultation to completion.

  • Participating in store operational processes like truck unloads, stocking, and inventory management.

📝 Enhancement Note: For a role like this, a traditional operations portfolio might not be applicable. However, the concept of demonstrating capability through examples is crucial. The enhancement focuses on translating the implied requirements into actionable advice for candidates regarding how to present their relevant skills and understanding of operational processes, even without a formal portfolio.

💵 Compensation & Benefits

Salary Range: As a part-time position with entry-level to intermediate requirements, the estimated hourly wage in Wesley Chapel, FL, for a Framer role at a major retailer like Michaels typically ranges from $12.00 to $17.00 per hour. This range can vary based on experience, specific store performance, and local market conditions.

Benefits:

• Health Insurance (Medical, Dental, and Vision) - details may vary for part-time status.

• Paid Time Off (PTO) - accrual rates may differ for part-time employees.

• Tuition Assistance - opportunities for continued education and skill development.

• Generous Employee Discounts - on Michaels products and services.

• Potential for additional benefits as outlined by company policy for part-time associates.

Working Hours: This is a part-time position. The specific number of hours per week will vary but may involve flexible scheduling, including nights, weekends, and early mornings, to meet store operational needs. The raw description suggests an expectation of up to 40 hours per week, but this is typical for full-time roles and may not apply directly to a part-time designation.

📝 Enhancement Note: Salary information was not provided in the raw data. A regional salary estimate for a part-time retail position with framing responsibilities in Wesley Chapel, FL, has been researched and included. The benefits listed are directly from the provided text, with a note on potential variations for part-time employees. Working hours are clarified based on the "PART_TIME" employment type and the mention of flexible scheduling.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts supplies in North America, serving a broad customer base interested in DIY projects, creative hobbies, and home décor.

Company Size: Over 1,300 stores in 49 states and Canada, plus online presence. This indicates a large, established retail organization with structured operational frameworks.

Founded: 1973. Michaels has a long history, suggesting stability and well-defined corporate processes and culture.

Team Structure:

• The role likely operates within a store team structure, reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Lead or Manager if one exists.

• Collaboration with other store associates is essential for customer service, stock management, and omni-channel fulfillment.

Methodology:

• Focus on customer-centric sales and service delivery, emphasizing relationship building and solution-oriented approaches.

• Adherence to Standard Operating Procedures (SOPs) for all operational tasks, from sales transactions to production and inventory.

• Emphasis on creating a positive and inspiring shopping environment through effective merchandising and store cleanliness.

• Driving sales through product knowledge, upselling, and cross-selling framing services and related products.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Company information was extracted from the "Company Description" and "Company Specialties" sections of the raw data. The implications for the operations role are interpreted in terms of store-level operational structure, customer interaction models, and adherence to corporate standards within a large retail framework.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level to early-career position within retail operations, specifically focused on a specialized department (Custom Framing). It requires foundational retail skills, customer interaction, and technical proficiency in a specific craft.

Reporting Structure: The Framer will likely report to the Store Manager or Assistant Store Manager, with day-to-day guidance from a department lead if applicable. This role is part of the broader store operations team.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and store operational efficiency by maintaining department standards and assisting with general store tasks. They are key to driving sales in a high-margin department.

Growth Opportunities:

• Skill Development: Opportunity to become an expert in custom framing techniques, design principles, and customer consultation, potentially leading to lead framing positions.

• Retail Advancement: Potential to grow into other retail leadership roles within Michaels, such as Key Holder, Assistant Manager, or specialized department lead roles, by demonstrating strong performance, customer service, and operational skills.

• Cross-Training: Possibility of gaining experience in other store functions like visual merchandising, inventory management, or omni-channel order fulfillment.

📝 Enhancement Note: The "Experience Level" and "Core Responsibilities" were used to define the career level. Growth opportunities are inferred based on typical progression paths within large retail organizations like Michaels, focusing on skill specialization and general retail management.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and dynamic, requiring constant interaction with shoppers and management of in-store displays and inventory.

Office Location(s): Wesley Chapel, FL. The specific store location is at 5913 Wesley Grove Blvd. This is a standard retail mall or shopping center environment.

Workspace Context:

• The primary workspace is the retail sales floor and the dedicated custom framing area within the store.

• The framing shop environment includes specialized equipment like a glass cutter and heat press, requiring adherence to safety protocols.

• Some stock rooms may not be climate-controlled, and outdoor work might be required for truck unloads.

• The environment is expected to be climate-controlled in public areas.

Work Schedule: The work schedule is flexible and will include nights, weekends, and early mornings as dictated by store operating hours and customer traffic patterns. This role is designated as part-time.

📝 Enhancement Note: Details on the work environment are drawn directly from the "Work Environment" section of the raw description, emphasizing the retail setting, specific framing shop conditions, and the flexible scheduling typical of part-time retail roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and resume, focusing on relevant retail or customer service experience.

• In-Person Interview: This will likely be conducted by the Store Manager or Assistant Manager.

  • Behavioral Questions: Expect questions about customer service scenarios, handling difficult customers, teamwork, and problem-solving.
  • Situational Questions: Questions about how you would handle specific framing requests, sales challenges, or operational tasks.
  • Skills Assessment: Discussion of your measuring skills, comfort with tools, and any prior framing or crafting experience.

• Potential Practical Assessment: You may be asked to demonstrate basic measuring skills or discuss your approach to a hypothetical framing project.

• Offer: If successful, an offer will be extended, contingent on background checks and compliance with company policies.

Portfolio Review Tips:

• While not a formal portfolio role, prepare to discuss your experience with:
  • Customer Consultations: How you engage with customers to understand their needs and offer solutions.
  • Design Sensibility: Any background in art, crafts, or design that informs your aesthetic judgment.
  • Problem-Solving: Examples of how you've overcome challenges in previous roles, particularly those involving custom work or client satisfaction.
  • Quality of Work: If you have personal projects or past work examples (even photos), be ready to share them or describe them.

Challenge Preparation:

• Customer Service Scenarios: Practice responses for common retail customer service situations (e.g., handling complaints, assisting with complex requests).

• Sales Approach: Be ready to articulate how you would approach selling custom framing, focusing on value and customer needs.

• Operational Understanding: Demonstrate awareness of basic retail operations, including POS use, inventory, and store maintenance.

📝 Enhancement Note: The application and interview process has been inferred based on standard retail hiring practices for a role of this nature and level. The advice on portfolio and challenge preparation is tailored to translate the job requirements into practical advice for candidates.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Used for all customer transactions, order entry, and cash handling. Proficiency with retail POS systems is a must.

• Custom Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic glazing.
  • Heat Press: Used for various framing processes, potentially including mounting or sealing.
  • Mat Cutters: For cutting custom mats for artwork.
  • Molding Chopper/Joiner: For cutting and assembling frame mouldings.

• Measuring Tools: Tape measures, rulers, and potentially specialized measuring devices for framing.

• Basic Computer Skills: For accessing company portals, training materials, or potentially design software.

Analytics & Reporting:

CRM & Automation:

• The role involves customer relationship building, managed through in-person interactions and potentially basic customer data capture via the POS system or loyalty programs. No advanced CRM or automation tools are typically expected at this level.

📝 Enhancement Note: The tools and technology stack are derived from the explicit mentions in the job description (e.g., "framing equipment," "glass cutter," "heat press," "cash register") and general knowledge of custom framing operations and retail POS systems.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty and drive repeat business.

• Creativity & Craftsmanship: Valuing the art of framing and aiming for high-quality, aesthetically pleasing results.

• Teamwork: Collaborating effectively with fellow store associates to ensure smooth store operations and a positive work environment.

• Integrity & Accountability: Adhering to company policies, executing tasks accurately, and taking responsibility for sales and production outcomes.

• Efficiency & Quality: Balancing the need for speed in production and service with a commitment to delivering excellent quality.

Collaboration Style:

• Cross-functional Integration: Working closely with other sales associates to ensure comprehensive customer support and seamless store operations.

• Process Adherence: Contributing to a culture of following established SOPs to maintain consistency and quality across all framing services.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual performance and team collaboration.

📝 Enhancement Note: The operations values and collaboration style are inferred from the company's mission ("fuel the joy of creativity and celebration"), the nature of the role (customer-facing, production-oriented), and standard retail operational expectations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer interactions and sales consultations while also meeting production deadlines for custom framing orders.

• Technical Skill Acquisition: Quickly learning to operate specialized framing equipment and mastering techniques for precise cutting, assembly, and finishing.

• Customer Expectations Management: Accurately assessing customer needs and budget constraints to propose realistic and satisfying framing solutions.

• Physical Demands: Performing physically demanding tasks such as standing for long periods, lifting heavy items, and working with sharp tools and equipment.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge in framing techniques, materials, design principles, and conservation methods.

• Sales & Customer Service: Enhance consultative selling skills, upselling strategies, and customer relationship management.

• Operational Proficiency: Gain a broader understanding of retail operations, including inventory management, visual merchandising, and omni-channel fulfillment.

• Product Knowledge: Become an expert on the wide range of frames, mats, and glazing options available.

📝 Enhancement Note: Challenges are identified based on the inherent demands of a specialized retail role involving both sales and production. Growth opportunities are framed within the context of skill specialization and general retail career progression.

💡 Interview Preparation

Strategy Questions:

• Customer Consultation: "Describe your process for consulting with a customer who wants to frame a valuable piece of art. What questions would you ask, and how would you guide their choices?"

• Problem-Solving: "Imagine a customer wants to frame an irregularly shaped object. How would you approach this challenge, and what potential issues might arise?"

• Sales Approach: "How would you upsell a customer who initially only wants a basic frame? What value can you add to encourage them to consider premium options?"

• Quality Assurance: "What steps would you take to ensure the highest quality finish on a framed piece, and how would you handle a situation where a customer is unhappy with the result?"

Company & Culture Questions:

• "Why are you interested in working for Michaels, and specifically in the framing department?"

• "How do you contribute to a positive team environment in a retail setting?"

Portfolio Presentation Strategy:

• Be prepared to verbally walk through examples of projects where you've demonstrated:
  • Design Thinking: How you translated a client's vision into a tangible product.
  • Problem-Solving: Instances where you had to find creative solutions for unique framing challenges.
  • Attention to Detail: Highlighting aspects of your work that show meticulousness and craftsmanship.
  • Customer Satisfaction: If applicable, sharing how your work led to a happy client.

📝 Enhancement Note: Interview questions are crafted to assess the core competencies required for the role, blending sales, customer service, technical framing skills, and operational awareness. The portfolio strategy is adapted for a role where a visual portfolio may not be standard but where descriptive examples are crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any experience in customer service, sales, retail, arts and crafts, or custom work. Quantify achievements where possible (e.g., "Increased custom framing sales by X%," "Managed X number of orders per week").

• Prepare for Interview: Research Michaels' mission, values, and current promotions. Be ready to discuss your understanding of custom framing services and your approach to customer interaction and quality production.

• Highlight Relevant Skills: Emphasize your basic computer and measuring skills, your ability to learn new equipment, and any experience with tools or hands-on work.

• Practice Scenarios: Rehearse answers to common behavioral and situational interview questions related to customer service, sales, and problem-solving in a retail context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.