Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Charlottetown, Prince Edward Island, Canada

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-08-10

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Serve as a key contributor to the retail operations team, focusing on custom framing services and customer engagement.

• Drive sales and production targets by effectively building customer relationships and delivering high-quality framing solutions.

• Maintain visual merchandising standards and ensure product availability for a seamless customer shopping experience.

• Uphold operational efficiency through adherence to Standard Operating Procedures (SOPs) and participation in stocking and inventory processes.

• Provide exceptional customer service, assisting shoppers in locating products and offering solutions to meet their creative needs.

📝 Enhancement Note: This role is situated within a retail environment, specifically focusing on the custom framing department. While not a traditional "Revenue Operations" or "Sales Operations" role in the B2B sense, it heavily involves sales, customer relationship management, and operational execution within a retail context. The emphasis on "building customer relationships," "delivering sales," and "custom framing solutions" highlights a consultative sales approach, akin to specialized sales operations roles that support specific product lines or services.

📈 Primary Responsibilities

• Actively engage with customers to understand their custom framing needs, offering expert advice and design solutions.

• Execute sales transactions, including operating the cash register and adhering to cash handling standards.

• Complete custom framing orders to a high standard of quality and within designated timelines.

• Maintain the visual presentation and stock levels of the ready-made frame department and other assigned areas.

• Assist in the truck un-load and stocking processes, ensuring adherence to company standards and efficient inventory management.

• Provide friendly and helpful customer service, aiding customers in product location and problem resolution.

• Support company-wide shrink and safety programs, contributing to a secure and compliant work environment.

• Uphold and execute company policies and Standard Operating Procedures (SOPs) to ensure operational consistency and compliance.

• Collaborate with team members in an accepting and respectful manner, promoting a positive and productive work atmosphere.

• Participate in Omni-channel processes, supporting initiatives that bridge online and in-store customer experiences.

📝 Enhancement Note: The responsibilities emphasize a blend of direct customer interaction, sales execution, and back-end operational tasks. The "Elevated ABC Deliver" methodology mentioned in the original description suggests a structured approach to customer engagement and sales, which is a common element in roles that require driving revenue through consultative selling and relationship building.

🎓 Skills & Qualifications

Education: No specific educational degree is listed as a minimum requirement, indicating an entry-level focus.

Experience:

• Minimum 0-2 years of experience in a relevant field.

• Possess basic computer skills for administrative tasks and order processing.

• Demonstrate basic measuring skills for accurate framing and production. Required Skills:

• Ability to operate framing equipment and glass cutters safely and effectively.

• Proficiency in customer service, including building rapport and addressing customer needs.

• Competence in sales, with the ability to guide customers toward suitable framing solutions.

• Skill in cash handling and operating a point-of-sale (POS) system.

• Familiarity with merchandising principles to maintain an appealing retail environment.

• Understanding of basic inventory management and stocking procedures.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

• Strong interpersonal skills for positive team and customer interactions.

• Physical stamina for standing, bending, lifting, and carrying as required by the role. Preferred Skills:

• Prior retail experience, demonstrating familiarity with a store environment.

• Proven experience in selling products and/or services, with a consultative approach.

• Familiarity with heat press operation for certain framing applications.

📝 Enhancement Note: The "0-2 years" experience level suggests that the company is open to training candidates with foundational skills. The "preferred" skills highlight areas where prior experience would be advantageous, particularly in customer-facing sales and retail operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal "portfolio" in the traditional sense might not be required for this entry-level role, candidates are expected to demonstrate their capabilities through their application and interview. This includes being able to articulate past experiences related to:
  • Customer Interaction & Sales: Examples of successful customer engagements, problem-solving scenarios, and sales achievements.
  • Operational Execution: Instances of efficient task completion, adherence to procedures, and contributions to team goals.
  • Quality Assurance: Demonstrations of attention to detail, particularly in tasks requiring precision like measuring or product handling.

Process Documentation:

• Candidates are expected to understand and follow established Standard Operating Procedures (SOPs).

• The role involves contributing to the efficiency of processes such as truck unloading, stocking, and maintaining department standards.

• Performance will be measured by adherence to quality standards and timeliness in completing framing orders.

📝 Enhancement Note: For this role, a "portfolio" would likely translate to a well-prepared resume highlighting relevant experiences and a strong performance during the interview process, where candidates can showcase their skills through situational questions and by discussing past responsibilities. The emphasis is on understanding and executing defined processes rather than creating them.

💵 Compensation & Benefits

Salary Range: $17.25 - $20.10 CAD per hour.

• This range is based on the provided pay scale for the Charlottetown, PE location. The specific rate within this range will depend on the candidate's experience and qualifications. Benefits:

• Health insurance (medical, dental, and vision) for eligible team members.

• Paid time off (PTO) for rest and personal needs.

• Tuition assistance programs to support continued education.

• Generous employee discounts on Michaels products.

• Other benefits as detailed on mikbenefits.com. Working Hours:

• This is a part-time position.

• Standard work hours are not explicitly defined but will include nights, weekends, and early mornings, reflecting typical retail operational needs.

• Total expected work hours are up to 40 hours per week, common for full-time roles, but as a part-time role, it will likely be less.

📝 Enhancement Note: The salary range is competitive for part-time retail positions in Canada, especially considering the specialized nature of custom framing. The benefits package is robust for part-time employees, indicating Michaels' commitment to team member well-being. The mention of "total base pay range" suggests this is the primary compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts in North America.

Company Size: Over 1,300 stores across the US and Canada, indicating a large, established retail organization. This size suggests structured operational processes and significant market presence.

Founded: 1973. With decades of history, Michaels has a well-established brand and operational framework.

Team Structure:

• The Framer will be part of the in-store retail team, likely reporting to an Assistant Store Manager or Store Manager.

• They will collaborate closely with fellow sales associates and potentially a dedicated framing specialist or department lead.

• Cross-functional collaboration will primarily occur within the store, supporting various departments and operational tasks as needed. Methodology:

• Emphasis on Standard Operating Procedures (SOPs) for consistent execution.

• Focus on customer relationship management through "Elevated ABC Deliver" for personalized sales experiences.

• Data-driven approaches are implied through sales targets, inventory management, and Omni-channel support.

• Continuous improvement through adherence to safety and shrink programs.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels' culture likely emphasizes creativity, customer-centricity, and operational efficiency within a retail setting. The company's long history and large footprint suggest a structured but potentially dynamic work environment where adherence to established processes is key, while also encouraging personalized customer interactions.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Specialist. This role serves as a foundational position within the retail operations framework, focusing on specialized customer service and production.

Reporting Structure: The Framer will report to store management (e.g., Assistant Store Manager, Store Manager), who oversee overall store operations and team performance.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and indirectly through customer satisfaction and maintaining store presentation. Their role is crucial for customer retention and driving repeat business within the framing department.

Growth Opportunities:

• Skill Development: Opportunity to become an expert in custom framing techniques, design principles, and advanced customer service strategies.

• Retail Advancement: Potential to move into roles such as Lead Framer, Sales Associate, Key Holder, or Assistant Store Manager within Michaels stores.

• Specialization: Further specialization in custom framing or cross-training in other store departments.

• Leadership Potential: Demonstrating strong performance and leadership qualities can open doors to supervisory and management positions.

📝 Enhancement Note: While this is an entry-level role, Michaels offers clear pathways for advancement within its retail operations. The focus on skill development in custom framing and customer service provides a solid foundation for a career in retail.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and dynamic.

Office Location(s): Charlottetown, PE - 90 Sandstone Rd. This specific store location serves the local community.

Workspace Context:

• The primary workspace includes the retail floor and the dedicated frame shop area.

• The frame shop is equipped with specialized tools like a glass cutter and heat press, requiring adherence to safety protocols.

• Climate-controlled public areas, with potential for less controlled stock rooms.

• Occasional outdoor work may be assigned (e.g., retrieving carts, truck unloading). Work Schedule:

• Part-time employment.

• Work hours include nights, weekends, and early mornings to cover operational needs. Flexibility in scheduling is often a requirement in retail.

📝 Enhancement Note: The work environment is typical for a retail setting, requiring adaptability to customer traffic, varied tasks, and flexible scheduling. The specialized tools in the frame shop necessitate careful handling and adherence to safety guidelines.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete any online questionnaires.

• Screening Interview: A brief conversation (phone or video) to assess basic qualifications, interest, and availability.

• In-Person Interview: This will likely involve meeting with the store manager or assistant manager. Expect questions about:

  • Customer service scenarios and problem-solving.
  • Sales experience and how you approach guiding customers.
  • Your understanding of custom framing or willingness to learn.
  • Your ability to handle physical demands and work in a retail environment.
  • Teamwork and adherence to procedures.

• Practical Assessment (Potential): You might be asked to demonstrate basic measuring skills or discuss how you would handle a specific framing consultation.

• Offer: Successful candidates will receive a job offer.

Portfolio Review Tips:

• Since this is not a design role requiring a formal portfolio, focus on your resume's clarity and impact.

• Highlight specific examples of customer service excellence, sales achievements, and any experience with precision tasks or equipment operation.

• Be prepared to discuss your experience selling products or services and how you build customer relationships.

• For any framing or art-related experience, detail your responsibilities and accomplishments. Challenge Preparation:

• Situational Questions: Prepare for questions like "How would you handle a customer who is unhappy with their custom framing order?" or "Describe a time you went above and beyond for a customer."

• Sales Approach: Think about how you would consult with a customer to determine the best framing solution for their artwork.

• Operational Awareness: Be ready to discuss your understanding of retail operations, including stocking, merchandising, and safety.

📝 Enhancement Note: The interview process for this role will focus on assessing interpersonal skills, sales aptitude, operational awareness, and a willingness to learn the specifics of custom framing. Demonstrating a customer-centric mindset and a proactive approach to tasks will be key.

🛠 Tools & Technology Stack

Primary Tools:

• POS System/Cash Register: For processing sales transactions and handling cash.

• Framing Equipment: Specialized machinery for cutting mats, assembling frames, and potentially heat pressing.

• Glass Cutter: Essential tool for custom glass sizing.

• Measuring Tools: Tape measures, rulers for accurate dimensions.

Analytics & Reporting:

• While not directly using complex analytics tools, performance is tracked through:

  • Sales data (individual and store-wide).

  • Production metrics (order completion rates, quality).

  • Inventory levels. CRM & Automation:

• The "Elevated ABC Deliver" system likely acts as a form of customer relationship management or sales process guidance.

• Omni-channel support may involve interaction with online order systems and in-store pickup processes.

📝 Enhancement Note: The technology stack is primarily operational and customer-facing, focusing on point-of-sale systems, specialized framing tools, and basic inventory management. Proficiency with these tools is learned on the job, but basic familiarity with technology and precision tools is beneficial.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels' core purpose is to fuel the joy of creativity and celebration, which should permeate customer interactions and team dynamics.

• Customer Focus: Prioritizing customer needs and delivering memorable experiences, especially in the custom framing process.

• Teamwork: Collaborating positively and respectfully with colleagues to achieve store goals.

• Integrity & Compliance: Adhering to company policies, SOPs, safety standards, and ethical practices.

• Efficiency: Contributing to smooth store operations, including stocking, merchandising, and timely order completion.

Collaboration Style:

• Expect a collaborative environment where team members support each other across various store functions.

• Open communication is encouraged for problem-solving and ensuring a positive customer experience.

• A "can-do" attitude and willingness to assist colleagues are valued.

📝 Enhancement Note: The company culture emphasizes a passion for arts and crafts, customer satisfaction, and a supportive team environment. Operations professionals in this setting need to balance creative service with efficient execution of retail processes.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while ensuring timely and high-quality custom framing production.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and using specialized equipment, which can be physically taxing.

• Customer Satisfaction: Ensuring every customer leaves satisfied with their framing solution, handling potential issues or design disagreements professionally.

• Learning Curve: Mastering the intricacies of custom framing, including material selection, design principles, and equipment operation.

Learning & Development Opportunities:

• Custom Framing Expertise: Develop deep knowledge of framing materials, techniques, and design best practices.

• Sales & Customer Service Skills: Enhance consultative selling abilities and customer relationship management.

• Retail Operations: Gain hands-on experience in visual merchandising, inventory control, and POS operations.

• Career Progression: Opportunities to advance within Michaels' retail management structure through demonstrated performance and leadership.

📝 Enhancement Note: This role offers a solid entry point into retail operations with a specialized focus. The challenges are typical of customer-facing roles that require both technical skill and interpersonal aptitude, with clear pathways for professional development within the organization.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you dealt with a difficult customer and how you resolved the situation." "How do you build rapport with customers?"

• Sales Approach: "How would you approach a customer looking for custom framing for a valuable piece of art?" "What steps would you take to understand their needs?"

• Operational Understanding: "How do you ensure accuracy in your work, especially when dealing with measurements?" "What is your understanding of retail safety protocols?"

Company & Culture Questions:

• "Why are you interested in working at Michaels?"

• "What do you know about our custom framing services?"

• "How do you contribute to a positive team environment?"

• "How do you align with Michaels' values of creativity and celebration?" Portfolio Presentation Strategy:

• Since no formal portfolio is expected, focus on your resume as your primary "document."

• Be prepared to verbally "walk through" your resume, highlighting specific experiences that demonstrate your suitability for the role.

• Use the STAR method (Situation, Task, Action, Result) to answer behavioral questions, providing concrete examples of your skills and accomplishments.

• For example, when discussing sales, describe a specific instance where you successfully sold a product or service by understanding customer needs.

📝 Enhancement Note: Preparation should focus on showcasing your customer service skills, sales aptitude, operational awareness, and enthusiasm for the creative industry. Practicing responses to common retail and behavioral interview questions will be highly beneficial.

📌 Application Steps

To apply for this part-time Framer position:

• Visit the Michaels Careers page or the provided Workday link and submit your application online.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any precision work, and your ability to follow procedures. Use keywords from the job description.

• Portfolio Preparation (Verbal): Be ready to discuss specific examples from your past experiences that demonstrate your skills in customer interaction, problem-solving, and task execution. Think about your proudest achievements in previous roles.

• Company Research: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their mission to "fuel the joy of creativity."

• Interview Practice: Practice answering common retail interview questions, focusing on demonstrating your customer-centric approach, sales acumen, and reliability.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.