Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Lancaster, Pennsylvania, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-05-28T00:00:00

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions, acting as a key point of contact for customers to drive sales and build lasting relationships.

• Ensure operational excellence by adhering to Standard Operating Procedures (SOPs) and company programs for compliance and quality assurance.

• Manage and maintain the ready-made frame department, including SISO (Sales in Store Only) and Directed Replenishment, to optimize inventory availability and visual appeal.

• Provide exceptional customer service, assisting shoppers with product location, problem-solving, and ensuring a positive in-store experience.

📝 Enhancement Note: This role is positioned as a "Part Time Framer" within a retail environment, focusing on custom framing services. While not a traditional Revenue or Sales Operations role, the emphasis on sales, customer relationships, operational procedures (SOPs), inventory management (SISO, Directed Replenishment), and customer experience aligns with core operational principles in a retail context. The role requires a blend of sales acumen, technical framing skills, and a strong customer service orientation, all contributing to the store's overall performance and customer satisfaction.

📈 Primary Responsibilities

• Build and foster strong customer relationships by leveraging the "Elevated ABC Deliver" methodology to create memorable custom framing solutions and achieve sales targets.

• Accurately and efficiently complete custom framing orders, ensuring high-quality craftsmanship and adherence to production timelines.

• Maintain the visual presentation and stock levels of the ready-made frame department, including the execution of SISO and Directed Replenishment processes.

• Deliver friendly and proactive customer service, assisting customers in locating products, offering solutions, and ensuring a well-merchandised and fully stocked store.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and requirements.

• Actively participate in shrink and safety programs to promote a secure and accident-free work environment.

• Uphold company values by interacting respectfully, maintaining a positive attitude, and serving as a role model for colleagues and customers.

• Contribute to efficient inventory management by participating in truck un-loading and stocking processes, adhering to designated standards and budgets.

• Operate the cash register accurately and efficiently, executing all cash handling procedures to company standards.

• Acknowledge and engage customers promptly, assist them in finding products, and offer solutions to meet their needs.

• Support and execute omni-channel processes to ensure a seamless customer experience across all sales channels.

📝 Enhancement Note: The core responsibilities highlight a direct customer-facing role with significant operational components. The emphasis on "Elevated ABC Deliver" suggests a structured sales and relationship-building process. Responsibilities like "SISO and Directed Replenishment" point to inventory management and merchandising, crucial for retail operations. The involvement in truck un-loading, stocking, and cash handling underscores the hands-on operational nature of the position.

🎓 Skills & Qualifications

Education: While no specific educational degree is listed, a strong understanding of basic mathematics and spatial reasoning is implied for accurate measuring and framing.

Experience:

• Minimum of 0-2 years of experience in roles requiring basic computer and measuring skills.

Required Skills:

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems, and potentially internal inventory or customer management software.

• Basic Measuring Skills: Accurate measurement capabilities for custom framing projects.

• Framing Equipment Operation: Competency in using specialized equipment for cutting, assembling, and finishing frames.

• Glass Cutting: Skill in safely and precisely cutting glass to specific dimensions for framing.

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions with a friendly and professional demeanor.

• Sales Acumen: Aptitude for identifying sales opportunities, explaining product benefits, and closing sales for custom framing services.

• Cash Handling Proficiency: Accuracy and integrity in managing financial transactions via the cash register.

• Merchandising Standards: Understanding of visual presentation principles to maintain an appealing retail environment.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment, understanding customer flow and sales dynamics.

• Sales Experience: Proven track record of selling products and/or services, particularly in a custom or consultative sales setting.

• Experience with custom framing processes and materials.

• Familiarity with inventory management systems or processes.

📝 Enhancement Note: The qualifications emphasize practical, hands-on skills rather than formal academic achievements, aligning with a skilled trade role within retail. The distinction between "minimum" and "preferred" experience clearly outlines the foundational requirements and desirable attributes for candidates. The inclusion of "basic computer skills" and "basic measuring skills" suggests that while some technical aptitude is needed, extensive prior experience is not a prerequisite.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are encouraged to highlight instances where they have demonstrated:
  • Process Improvement: Examples of how they have improved efficiency or quality in framing or retail tasks.
  • Quality Craftsmanship: Visual evidence or descriptions of high-quality custom framing projects completed.
  • Customer Solutions: Case studies of how they have successfully met unique customer framing needs.
  • Sales Achievement: Metrics or anecdotes showcasing sales performance in previous roles.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to:
  • Workflow Design: How they approach the steps involved in creating a custom frame from order to completion.
  • Quality Control: Methods used to ensure the final product meets high standards and customer expectations.
  • System Usage: Experience with POS systems for order entry and transaction processing.

📝 Enhancement Note: For a role like this, a traditional operations portfolio is less common. However, demonstrating practical skills and a process-oriented mindset is crucial. The "Portfolio Essentials" are framed as areas to highlight in a resume or interview, focusing on tangible results and practical application of skills. The "Process Documentation" section focuses on the candidate's ability to articulate and follow established procedures.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance (Medical, Dental, and Vision): Comprehensive coverage options available.

• Paid Time Off (PTO): Accrued time off for vacation, personal days, and sick leave.

• Tuition Assistance: Support for continuing education and skill development.

• Generous Employee Discounts: Significant discounts on Michaels products and services.

Working Hours:

• This is a part-time position, with hours expected to vary based on store needs and scheduling. The role may require flexibility to work nights, weekends, and early mornings. While the input specifies "40" for ai_working_hours, this is likely a maximum or typical full-time equivalent and should be interpreted as indicative of the scope of operational duties rather than guaranteed hours for a part-time role. Actual hours will be less than 40 per week.

📝 Enhancement Note: The salary range is an estimate based on publicly available data for similar part-time retail roles in Lancaster, PA, and the specific duties of a framer. Actual compensation may vary. The benefits listed are directly from the provided input and are a strong draw for part-time employees. The ai_working_hours value of 40 needs careful interpretation for a part-time role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts supplies in North America, serving a broad customer base from hobbyists to professional artists.

Company Size: Michaels operates over 1,300 stores in 49 states and Canada, employing a significant number of individuals across its retail locations and corporate functions. This indicates a large, established retail organization with structured operational processes.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, suggesting a mature culture focused on customer engagement and operational efficiency within its niche.

Team Structure:

• Store Level: Typically includes a Store Manager, Assistant Store Managers, Team Leads, and Individual Contributors (like this Framer role). The Framer likely works closely with other sales associates and potentially a dedicated framing department lead or manager.

• Reporting: The Framer will report to store management, likely a designated department manager or an assistant store manager overseeing the framing and custom order area.

• Collaboration: Collaboration is expected with fellow sales associates to support overall store operations, customer service, and sales goals. Cross-functional interaction occurs in tasks like truck unloads and general store upkeep.

Methodology:

• Data Analysis: While not directly analytical, the role contributes to sales data through transactions and order processing. Performance is measured through sales metrics, production efficiency, and customer satisfaction.

• Workflow Planning: The Framer must follow established workflows for custom framing orders, from consultation and design to production and completion, ensuring adherence to quality and time standards.

• Automation & Efficiency: The role involves using POS systems and potentially other in-store technology to streamline transactions and order management. Efficiency in framing production is key.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context reveals Michaels as a large, established player in the arts and crafts retail space. This implies a structured operational environment with defined processes and a focus on customer experience. The team structure is typical for retail, with clear reporting lines and a need for collaboration to achieve store-wide objectives.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level, specialized role within the retail operations framework. It focuses on executing specific operational tasks (custom framing) while contributing to broader store functions like customer service and sales. It's a foundational role for those interested in retail operations or custom service environments.

Reporting Structure: The Framer reports to store management, likely a Department Manager or Assistant Store Manager responsible for the framing department and custom orders. This structure provides direct supervision and clear lines of communication for performance feedback and task delegation.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and customer satisfaction by providing high-quality custom solutions and excellent service. Their operational efficiency in production and order fulfillment contributes to the store's overall profitability and customer retention.

Growth Opportunities:

• Specialization: Potential to become a senior framer or framing specialist, taking on more complex projects or training new team members.

• Retail Management: Progression into roles like Team Lead, Assistant Store Manager, or Store Manager by demonstrating strong operational skills, customer service, and leadership potential.

• Cross-Functional Skills: Development in areas like visual merchandising, inventory management, and omni-channel operations, opening doors to broader retail operations roles.

• Continuous Learning: Opportunities to learn new framing techniques, materials, and best practices, enhancing their value within the company.

📝 Enhancement Note: While this is an entry-level role, Michaels offers clear pathways for growth within its large retail network. The emphasis is on developing core retail operations skills, customer service excellence, and potentially specialized framing expertise. Career progression typically involves moving up within store management or leveraging acquired skills for other roles within the company's operational structure.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the retail floor and a dedicated frame shop area within the store.

Office Location(s): Lancaster, PA (1583 Fruitville Pike, Sp M). This is a specific retail store location.

Workspace Context:

• Customer Interaction: The environment is customer-centric, requiring constant interaction with shoppers on the sales floor and in the framing department.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, POS systems, and potentially inventory management tools. The frame shop may involve specific tools and safety equipment.

• Team Interaction: Opportunities for collaboration with fellow retail associates and store management, fostering a team-oriented atmosphere for operational tasks and customer support.

Work Schedule: The work schedule is flexible and part-time, requiring availability for nights, weekends, and early mornings. This is typical for retail operations to cover store operating hours and customer demand peaks. The environment is climate-controlled in public areas, though stock rooms might vary.

📝 Enhancement Note: The work environment is dynamic and customer-focused, typical of a retail setting. The frame shop itself is a specialized workspace within the larger store. The need for flexibility in scheduling is a key characteristic of retail operations roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application and assessment, followed by a brief phone or video screening by an HR representative or hiring manager.

• In-Person Interview: A formal interview at the store, potentially including:

  • Behavioral Questions: Assessing customer service philosophy, problem-solving under pressure, teamwork, and adherence to procedures. Examples: "Tell me about a time you handled a difficult customer," or "How do you ensure accuracy in your work?"
  • Skills Assessment: A practical demonstration or discussion of your measuring skills and ability to operate framing equipment, or a hypothetical scenario involving custom framing design.
  • Situational Questions: How you would handle specific customer requests or operational challenges.
  • Role-Specific Discussion: Understanding your interest in custom framing and your approach to sales and customer relationship building.

• Final Steps: Reference checks and a job offer.

Portfolio Review Tips:

• For this role, a traditional portfolio is not expected. Instead, focus on:

  • Resume Highlights: Clearly list any framing experience, retail experience, customer service achievements, and sales accomplishments. Use action verbs and quantify results where possible.
  • Discussion of Skills: Be prepared to verbally describe your experience with measuring, operating framing equipment, and customer interaction.

• Case Study Examples (Verbal): Think of specific instances where you:

  • Solved a customer's framing challenge.
  • Exceeded sales expectations.
  • Maintained high quality in a task.
  • Improved a process or workflow.

• Show Enthusiasm: Express genuine interest in custom framing, art, and helping customers bring their visions to life.

Challenge Preparation:

• Practical Skills: Be ready to demonstrate basic measuring accuracy if asked.

• Customer Scenarios: Prepare responses for common customer service and sales scenarios relevant to a framing service.

• Operational Adherence: Emphasize your understanding of and willingness to follow SOPs and safety guidelines.

📝 Enhancement Note: The application and interview process for this role will be heavily focused on practical skills, customer interaction abilities, and alignment with retail operational standards. While a formal portfolio isn't required, candidates should prepare to discuss their relevant experiences and demonstrate their understanding of the role's demands.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Wide range of specialized tools such as mat cutters, saws, jointers, presses (e.g., heat press), and assembly tools. Proficiency in their safe and effective operation is essential.

• Glass Cutter: A specific tool for precisely cutting glass to frame dimensions.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers for accurate measurements.

• Point of Sale (POS) System: For processing transactions, entering custom order details, managing customer information, and handling payments.

Analytics & Reporting:

• While direct analytical tools are not primary for this role, data from sales transactions and order fulfillment contributes to store-level reporting on:
  • Sales Performance: Tracking custom framing sales against targets.
  • Production Efficiency: Monitoring order completion times and quality.
  • Inventory Turnover: For ready-made frames and framing supplies.

CRM & Automation:

• Customer Relationship Management (CRM): The POS system likely incorporates basic CRM functions for customer contact information and order history. The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction and follow-up.

• Automation: POS systems automate transaction processing and order entry. The role benefits from efficient workflows to minimize manual steps in the framing process.

📝 Enhancement Note: The technology stack is heavily weighted towards specialized tools for custom framing and standard retail POS systems. The emphasis is on practical application of tools to deliver a product and process transactions efficiently, rather than complex data analytics or software integration.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and quality custom framing solutions.

• Creativity & Craftsmanship: Valuing attention to detail, quality workmanship, and the ability to translate customer ideas into tangible framed art.

• Efficiency & Productivity: Striving for timely order completion, effective use of tools and materials, and contribution to overall store operational flow.

• Teamwork & Collaboration: Working cooperatively with colleagues to support store operations, share workloads, and create a positive work environment.

• Integrity & Accountability: Upholding company standards, accurate cash handling, and taking ownership of responsibilities.

Collaboration Style:

• Customer-Centric: A collaborative approach focused on understanding and meeting customer needs for custom framing.

• Process-Oriented: Working within established SOPs and collaborating with team members to ensure smooth execution of framing and retail tasks.

• Supportive: Assisting colleagues with customer service, stocking, and operational duties to ensure overall store success.

📝 Enhancement Note: The culture and values align with a customer-focused retail environment that also values creative skills and operational efficiency. Collaboration is essential for day-to-day store functioning and customer satisfaction.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales efforts while also meeting production demands for custom framing orders.

• Technical Skill Development: Mastering the use of various framing tools and techniques to produce high-quality, complex custom work.

• Customer Expectations: Meeting diverse customer needs and expectations, sometimes involving unique or challenging framing projects.

• Pace of Retail: Adapting to the fast-paced retail environment, including busy periods, truck unloads, and general store support tasks.

• Physical Demands: Managing the physical requirements of standing for long periods and lifting potentially heavy items.

Learning & Development Opportunities:

• Framing Skill Enhancement: Opportunities to learn advanced framing techniques, material knowledge, and design principles.

• Sales & Customer Service Training: Development in consultative selling, relationship building, and conflict resolution.

• Retail Operations Exposure: Gaining experience in merchandising, inventory management, and omni-channel processes.

• Career Progression: Potential pathways into leadership roles within the store or specialized roles within Michaels.

📝 Enhancement Note: The challenges are typical for a specialized retail role that combines sales, technical craft, and customer service. Growth opportunities are focused on skill development within the framing specialty and broader retail operations, with potential for advancement into management.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you approach a situation where a customer has a very specific, complex framing request that requires special materials or techniques?" (Focus on problem-solving, resourcefulness, and customer communication).

• Collaboration & Stakeholder Management: "Describe a time you had to work closely with a colleague to complete a task or help a customer. What was your role?" (Highlight teamwork, communication, and shared responsibility).

• Problem-Solving: "Imagine a custom frame order is running behind schedule. How would you communicate this to the customer and what steps would you take to expedite it?" (Focus on proactivity, transparency, and solution-orientation).

Company & Culture Questions:

• "What interests you most about working with custom framing at Michaels?" (Show genuine passion for the craft and customer service).

• "How do you see yourself contributing to the positive team environment at our store?" (Emphasize collaboration, positivity, and a willingness to help).

Portfolio Presentation Strategy:

• Verbal Case Studies: Be ready to describe 1-2 specific custom framing projects you've completed (or conceptualize one if you lack direct experience). Detail the customer's need, your solution, the materials used, and the outcome.

• Highlighting Metrics: If you have sales experience, be prepared to discuss sales figures, conversion rates, or average transaction values. For production, discuss efficiency or quality metrics if applicable.

• Demonstrating Process: Clearly articulate the steps you would take from initial customer consultation to final product delivery for a custom framing order.

📝 Enhancement Note: Interview preparation should focus on showcasing practical skills, customer-centricity, and an understanding of retail operational processes. Emphasize how you can contribute to both sales and operational efficiency.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link on the Michaels Careers website.

• Resume Customization: Tailor your resume to highlight any experience with custom framing, art, retail sales, customer service, or any technical/measuring skills. Use keywords from the job description.

• Prepare for Skills Demonstration: Be ready to discuss your experience with measuring, operating tools, and potentially provide examples of your work or conceptualize framing solutions.

• Research Michaels: Understand the company's mission ("fuel the joy of creativity and celebration"), product offerings, and commitment to customer experience.

• Practice Interview Responses: Prepare answers to common retail interview questions, focusing on customer service, problem-solving, teamwork, and your interest in custom framing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.