Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Portage, Michigan, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: May 29, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service within a retail environment, specifically focusing on the creation and sales of custom framing solutions.

• Key responsibilities include building customer relationships, understanding their needs for custom framing, and translating those into high-quality, on-time production.

• The position involves direct customer interaction, sales, and hands-on production work using specialized framing equipment.

• Candidates will also contribute to general store operations, including merchandising, inventory management, and cash handling, ensuring a positive shopping experience.

📝 Enhancement Note: While the job title is "Part Time Framer," the description indicates a broader retail role with a significant framing component. The "Category" has been defined to reflect this dual nature for clarity in operations job searches.

📈 Primary Responsibilities

• Build and nurture customer relationships through personalized design consultations, utilizing sales techniques to offer tailored custom framing solutions.

• Execute the complete framing order process, from initial customer consultation and design to final production, ensuring high standards of quality and timely delivery.

• Operate and maintain specialized framing equipment, including mat cutters, framing machines, and potentially heat presses, adhering to all safety protocols.

• Manage the ready-made frame department, ensuring it is well-merchandised, stocked, and visually appealing to customers.

• Provide excellent customer service across the store, assisting shoppers in locating products, answering inquiries, and offering solutions to meet their needs.

• Contribute to efficient store operations by participating in truck unloading, stocking, and inventory replenishment processes, adhering to Standard Operating Procedures (SOPs).

• Accurately operate the cash register, handle cash and other tender types, and execute all financial transactions according to company standards and procedures.

• Support the implementation and adherence to company-wide shrink and safety programs to ensure a secure and accident-free work environment.

• Actively engage with team members and customers in a respectful and positive manner, projecting a professional image and embodying the company's values.

• Assist with and execute Omni-channel processes, such as online order fulfillment and customer pick-ups, ensuring a seamless customer experience.

📝 Enhancement Note: The responsibilities have been expanded to detail the dual nature of customer-facing sales and hands-on production typical in a retail framing role, emphasizing quality control and process adherence.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred, though not explicitly stated as a strict requirement.

Experience:

• 0-2 years of experience in a customer-facing role.

• Previous retail experience is preferred, particularly in sales or customer service environments.

Required Skills:

• Basic computer skills for point-of-sale (POS) systems and potential inventory management software.

• Proficient basic measuring skills to ensure accurate framing dimensions.

• Ability to safely operate framing equipment and glass cutters.

• Strong customer service orientation with a friendly and helpful demeanor.

• Effective communication skills for customer consultations and team interaction.

• Ability to follow Standard Operating Procedures (SOPs) for sales, production, and store operations.

Preferred Skills:

• Proven experience in selling products or services, with a demonstrated ability to close sales.

• Experience with custom framing design principles and techniques.

• Familiarity with visual merchandising standards for retail environments.

• Knowledge of inventory management principles.

• Experience with Omni-channel retail operations.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections from the original description have been synthesized into a more structured "Education" and "Experience" section, with distinct "Required" and "Preferred" skills to aid in candidate assessment and ATS optimization.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to showcase examples of strong customer service achievements and any custom framing projects they have completed.

• Demonstrating an understanding of sales processes and customer engagement strategies is key.

• Familiarity with retail POS systems and basic inventory management concepts can be highlighted.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to Standard Operating Procedures (SOPs) for retail sales, customer service, and production.

• The ability to follow established workflows for custom framing orders, from consultation to completion, is critical.

• Familiarity with safety protocols for operating machinery and handling materials is expected.

📝 Enhancement Note: Given the entry-level nature and part-time status, a formal portfolio is unlikely. This section focuses on what candidates can demonstrate through experience and discussion, emphasizing process adherence and customer service excellence.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance (Medical, Dental, and Vision) - Typically available to part-time employees based on hours worked and tenure, though specific eligibility may vary.

• Paid Time Off (PTO) - Accrued based on hours worked, providing flexibility for personal needs.

• Tuition Assistance - Support for continuing education and professional development.

• Generous Employee Discounts - Significant discounts on Michaels products, fostering personal creativity and savings.

Working Hours:

• This is a part-time position, with hours varying based on business needs.

• Typical work schedules may include nights, weekends, and early mornings.

• The role requires availability to work flexible hours to accommodate customer demand and store operational requirements.

📝 Enhancement Note: Salary range is an estimate based on industry standards for part-time retail roles in Michigan. Specific benefit eligibility details should be confirmed with the employer. The original description mentions benefits applicable to both full-time and part-time staff, which have been listed.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts & Crafts, Home Decor, Custom Framing)

Company Size: Large (Over 10,000 employees globally, operating over 1,300 stores). This size indicates a structured environment with established processes and a wide customer base.

Founded: 1973, headquartered in Irving, Texas. Michaels has a long-standing presence in the retail market, known for its focus on creativity and celebration.

Team Structure:

• The Part-Time Framer will likely be part of a store-level team, reporting to a Store Manager or Assistant Manager.

• They will collaborate closely with fellow sales associates, potentially a dedicated framing specialist or manager, and other operational staff.

Methodology:

• Data Analysis & Insights: While not a data-heavy role, understanding sales trends and customer preferences in framing can inform product placement and sales strategies.

• Workflow Planning & Optimization: Adherence to SOPs for framing production, customer service, and inventory management is crucial for consistent workflow. Opportunities may arise for suggesting minor optimizations to in-store processes.

• Automation & Efficiency: Leveraging POS systems and potential in-store technology for efficient transaction processing and inventory tracking.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Company information has been integrated to provide context on Michaels' market position and operational scale, highlighting how this role fits within a large retail organization.

📈 Career & Growth Analysis

Operations Career Level: Entry Level Retail Associate with Specialized Skills

Reporting Structure:

• Typically reports to a Store Manager or Assistant Manager.

Operations Impact:

• Directly impacts store revenue through custom framing sales and general retail sales.

• Contributes to customer satisfaction and loyalty through excellent service and quality product delivery.

Growth Opportunities:

• Skill Advancement: Develop expertise in custom framing techniques, design, and sales, potentially leading to a Senior Framer or Framing Manager role.

• Retail Management Path: Progress into roles such as Lead Sales Associate, Department Manager, Assistant Store Manager, or Store Manager within Michaels.

• Cross-Departmental Experience: Gain experience in various store departments, understanding broader retail operations.

• Continuous Learning: Opportunities for training on new products, sales techniques, and operational procedures.

📝 Enhancement Note: This section focuses on the career trajectory within a retail environment, particularly how an entry-level role can lead to specialized or managerial positions.

🌐 Work Environment

Office Type: Public Retail Store Setting

Office Location(s): Portage, MI (6601 S Westnedge Ave)

Workspace Context:

• Collaborative Environment: The store is a dynamic environment where teamwork is essential for managing customer flow, stocking, and maintaining store appearance.

• Operations Tools & Technology: Access to POS systems, framing equipment, glass cutters, and potentially inventory management tools.

• Team Interaction: Frequent interaction with customers and colleagues, requiring strong interpersonal skills and adaptability.

Work Schedule:

• Flexible part-time schedule, including nights, weekends, and early mornings.

• The schedule will be based on business needs and employee availability, requiring adaptability.

📝 Enhancement Note: This section contextualizes the physical retail environment and its implications for a part-time employee, emphasizing the need for flexibility and teamwork.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically an online application review and potentially a brief phone screen to assess basic qualifications and availability.

• In-Person Interview: A one-on-one interview with the hiring manager (Store Manager or Assistant Manager) to discuss experience, customer service philosophy, and availability.

• Skills Assessment: May involve a practical demonstration of measuring skills or a discussion about operating framing equipment.

• Situational Questions: Candidates will be asked about how they would handle common customer service scenarios, sales opportunities, and operational challenges.

• Final Interview/Offer: May involve a final discussion or an offer extended based on the overall assessment.

Portfolio Review Tips:

• For this role, a formal portfolio isn't expected. Instead, be prepared to discuss:
  • Specific examples of excellent customer service you've provided.
  • Any experience you have with custom projects, crafts, or framing, even if personal.
  • Your approach to understanding customer needs and offering solutions.
  • How you handle sales pressure or difficult customer interactions.

Challenge Preparation:

• Be ready to articulate your understanding of customer service and sales.

• Prepare to explain how you would approach a customer looking for custom framing.

• Think about how you would handle a situation where a customer is unhappy with a product or service.

• Understand the importance of accuracy and quality in production work.

📝 Enhancement Note: Tailored advice for an entry-level retail role, focusing on demonstrating soft skills and relevant experience rather than a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, framing machines, rulers, specialized tools for assembly and finishing.

• Glass Cutting Tools: For precise cutting of glass or acrylic for frames.

• Heat Press: Potentially used for certain framing applications.

• Measuring Tools: Tape measures, rulers, precision measuring devices.

Analytics & Reporting:

• Point-of-Sale (POS) System: For processing transactions, managing sales data, and potentially inventory lookups.

• Inventory Management Software: Used for tracking stock levels, managing replenishment, and potentially processing custom orders.

CRM & Automation:

• Customer Relationship Management (CRM) Lite: While not a dedicated CRM system, the POS and customer interaction contribute to relationship building.

• Order Management Systems: Used for tracking custom framing orders from placement to completion.

📝 Enhancement Note: This section highlights the specific equipment and software relevant to a framing and retail operations role, focusing on practical tools used daily.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels fosters an environment that encourages creativity and provides inspiration for customers and team members alike.

• Customer Focus: A strong emphasis on building relationships and providing excellent service to meet customer needs.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and ensure a positive shopping experience.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions and maintaining store standards.

• Integrity & Respect: Upholding company values in all interactions and maintaining a respectful workplace.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other sales associates to assist customers and manage store tasks.

• Process Review: Adhering to and understanding established processes for framing, sales, and operations, with openness to feedback for improvement.

• Knowledge Sharing: Sharing product knowledge, sales techniques, and operational best practices with team members.

📝 Enhancement Note: This section interprets the company's stated purpose and values into operational behaviors expected from team members in this role.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while simultaneously producing high-quality framing orders within deadlines.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, sometimes with tight turnaround times.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and potentially working with sharp tools and equipment, which can be physically demanding.

• Seasonal Fluctuations: Adapting to busy periods (holidays, back-to-school) and slower periods, managing workload accordingly.

Learning & Development Opportunities:

• Framing Expertise: Deepen skills in custom framing design, material selection, and production techniques.

• Sales & Customer Service: Enhance selling skills, consultative approaches, and customer relationship management.

• Retail Operations: Gain a broader understanding of retail management, merchandising, and inventory control.

• Product Knowledge: Become an expert on Michaels' extensive product offerings.

📝 Enhancement Note: Identifies potential challenges specific to a combined sales/production role in retail and outlines clear avenues for professional development and skill enhancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you went above and beyond to help a customer." (Focus on problem-solving and customer service excellence.)

• "How would you approach a customer who is unsure about what they want for their custom framing project?" (Demonstrate consultative sales skills and active listening.)

• "What experience do you have with measuring or using tools? How comfortable are you with operating machinery?" (Assess technical aptitude and safety awareness.)

• "How do you prioritize tasks when you have multiple customer requests and production deadlines?" (Showcase organizational and time management skills.)

Company & Culture Questions:

• Research Michaels' mission, values, and recent initiatives. Understand their focus on creativity and community.

• Be prepared to discuss how your personal values align with Michaels' stated values (e.g., teamwork, customer focus, respect).

Portfolio Presentation Strategy:

• Prepare concise examples of customer service successes.

• If you have relevant personal projects (crafts, framing, etc.), be ready to briefly describe them and your process.

• Highlight any experience with sales, design, or hands-on work.

📝 Enhancement Note: Provides specific, actionable interview questions and preparation strategies tailored to a retail framing role, emphasizing the blend of sales, customer service, and production skills required.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Customization: Tailor your resume to highlight any customer service, sales, crafting, or hands-on experience. Use keywords from the job description such as "custom framing," "customer service," "sales," and "measuring skills."

• Portfolio Preparation: While not a formal portfolio, be ready to discuss specific examples of your customer service skills, any relevant project experience, and your ability to follow instructions and safety procedures.

• Interview Preparation: Practice answering common retail interview questions, focusing on demonstrating your enthusiasm for creativity, customer service capabilities, and willingness to learn.

• Company Research: Familiarize yourself with Michaels' brand, its commitment to creativity, and its role in the arts and crafts industry. Understand the importance of custom framing as a service offering.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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