Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Lansing, Michigan, United States (On-site)

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: May 26, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions for customers, focusing on building relationships and delivering high-quality, on-time production.

• Drive sales and production results by utilizing sales techniques and understanding customer needs for art and decor.

• Maintain store standards through effective merchandising, inventory management, and a clean, safe environment.

• Operate point-of-sale systems, handle cash transactions accurately, and support omni-channel fulfillment processes.

• Contribute to overall store operations, including truck unloads, stocking, and adhering to Standard Operating Procedures (SOPs).

📝 Enhancement Note: This role is identified as "Part Time Framer," indicating a blend of direct customer interaction, specialized production skills (framing), and general retail operational duties. The "Entry Level" AI experience level suggests that while specific framing skills are required, extensive prior experience in a similar role may not be mandatory, with on-the-job training anticipated for certain aspects. The "On-site" work arrangement is standard for retail positions of this nature.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by understanding their needs for framing art, photos, and memorabilia.
  • Utilize sales techniques and product knowledge to recommend appropriate framing solutions, materials, and designs.
  • Achieve personal designer sales and production targets through effective customer engagement and solution selling.
  • Acknowledge and assist customers promptly, locating products and offering solutions to enhance their shopping experience.

• Custom Framing Production:

  • Complete custom framing orders with a high degree of quality, precision, and adherence to deadlines.
  • Operate framing equipment and tools safely and efficiently, including saws, mat cutters, and assembly machinery.
  • Understand and apply framing best practices for various media and artwork types.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-organized, visually appealing, and stocked.
  • Execute directed replenishment and SISO (Ship-from-Store or Store-to-Store) processes to ensure product availability.
  • Contribute to maintaining a safe, clean, and clutter-free store environment for both customers and team members.
  • Participate actively in truck un-load and stocking processes, ensuring adherence to established standards and timelines.

• Point of Sale & Omni-Channel:

  • Operate the cash register accurately and efficiently, adhering to all cash handling standards and procedures.
  • Support and execute omni-channel processes, such as online order fulfillment and customer pick-ups.

• Compliance & Teamwork:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with laws and regulations.

  • Support company shrink and safety programs, actively contributing to loss prevention and a secure work environment.

  • Interact positively and respectfully with colleagues, demonstrating commitment to organizational values and projecting a professional image.

📝 Enhancement Note: The responsibilities highlight a dual focus: direct customer-facing sales and service, and hands-on production within the framing department. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a structured approach to consultative selling within the framing services, requiring staff to be more than just order-takers but solution providers.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

Required Skills:

• Basic Computer Skills: Ability to navigate POS systems, internal software, and basic computer applications.

• Basic Measuring Skills: Precision and accuracy in taking measurements are critical for framing orders.

• Equipment Operation: Proficiency or ability to quickly learn to operate framing equipment (e.g., saws, mat cutters, assembly tools) and a glass cutter.

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions in a friendly and professional manner.

• Cash Handling: Accuracy and integrity in managing financial transactions at the point of sale.

• Merchandising & Store Maintenance: Understanding of visual presentation standards and ability to maintain organized displays.

• Adaptability: Willingness to perform various tasks, including stocking, cleaning, and supporting omni-channel operations.

Preferred Skills:

• Retail Experience: Prior experience in a retail setting, understanding store operations and customer flow.

• Sales Experience: Proven ability to sell products and/or services, with a focus on consultative selling.

• Art/Design Aptitude: A basic understanding or appreciation for art, design, and aesthetics can be beneficial for framing consultations.

📝 Enhancement Note: The distinction between required and preferred skills clearly outlines the core competencies. "Basic measuring skills" and "ability to operate framing equipment" are fundamental, suggesting that candidates with a knack for detail and hands-on work will be well-suited. Retail and sales experience are beneficial but not mandatory, indicating a potential for training and development within the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required due to the entry-level nature, candidates are encouraged to highlight any past projects or experiences demonstrating:
  • Quality Workmanship: Examples of precise or detailed work, even if not framing-related (e.g., crafting, model building, technical drawings).
  • Customer Solution Examples: Instances where you identified a customer need and provided a tailored solution.
  • Process Adherence: Situations where you followed specific procedures or SOPs to ensure consistent results.
  • Efficiency Improvements: Any personal anecdotes where you found a more efficient way to complete a task.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and ability to follow:
  • Standard Operating Procedures (SOPs): How they approach learning and adhering to established company processes.
  • Workflow Execution: Their ability to manage multiple steps in a process, such as order fulfillment from consultation to completion.
  • Performance Measurement: How they understand the importance of metrics like sales targets, production times, and customer satisfaction.

📝 Enhancement Note: For an entry-level, part-time retail position, a formal portfolio is less common. The focus here is on demonstrating potential and a willingness to learn and follow processes. Candidates should be prepared to speak to their experiences that showcase attention to detail, customer focus, and adherence to guidelines, rather than presenting a curated collection of work.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for Part-Time Framers in the Lansing, Michigan area, with 0-2 years of experience, the estimated hourly wage range is typically $12.00 - $16.00 per hour.

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are available.

• Paid Time Off (PTO): Accrued paid time off for eligible team members.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Potential for additional benefits as detailed by the company.

Working Hours:

• This is a Part-Time position. Actual hours will vary based on business needs and scheduling, but the role is designed around a flexible part-time schedule. The description mentions "work hours include nights, weekends and early mornings," indicating the need for flexibility. While the AI-derived working hours is 40, this is likely a placeholder; part-time roles typically range from 15-30 hours per week.

📝 Enhancement Note: Salary estimates are based on general market data for similar retail roles requiring some specialized skills in the specified geographic region. Benefits are as listed in the provided company information, emphasizing the value offered to part-time employees. The working hours note clarifies the part-time nature and typical scheduling flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer specializing in arts, crafts, custom framing, and floral products.

Company Size: Large (Over 10,000 employees globally, with over 1,300 stores in North America). This indicates a structured corporate environment with established processes and a significant employee base.

Founded: 1973. Michaels has a long-standing history in the retail sector, suggesting stability and a well-developed brand.

Team Structure:

• Store Level: Typically consists of a Store Manager, Assistant Store Manager(s), Team Leads, and Team Members (including framers, cashiers, and general sales associates).

• Reporting: Framers usually report to a Framing Manager/Lead or directly to the Store Manager, depending on store size and structure.

• Collaboration: Framers will collaborate closely with other store team members to ensure smooth operations, customer service, and efficient workflow, especially during peak times, truck unloads, and omni-channel order fulfillment.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions, particularly in the custom framing department.

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) for consistency in sales, production, and store management.

• Data-Informed Merchandising: Utilizing sales data and customer feedback to maintain attractive and well-stocked store environments.

• Team Collaboration: Encouraging teamwork to achieve store-wide goals and provide a positive customer experience.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context highlights Michaels as a large, established player in the arts and crafts retail space. For a Framer role, this means operating within a defined framework of processes and customer service standards, with opportunities for structured training and clear career progression within the store environment.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail / Specialized Production. This role serves as a foundational position within the retail operations of Michaels, focusing on a specific skilled trade (custom framing) integrated into the broader store operations.

Reporting Structure: The Framer typically reports to the Store Manager or a designated Framing Manager/Lead, who oversees daily operations and team performance. This structure provides direct oversight and support for skill development and performance management.

Operations Impact:

• Revenue Generation: Directly contributes to store revenue through custom framing sales and by supporting overall store sales through excellent customer service and product availability.

• Customer Loyalty: High-quality framing services and positive customer interactions build loyalty, encouraging repeat business and positive word-of-mouth referrals.

• Brand Experience: Plays a crucial role in delivering the Michaels brand promise of creativity and celebration through expertly crafted custom framing solutions.

• Operational Efficiency: Efficient production of framing orders and effective support of general store operations (merchandising, stocking) contribute to the overall profitability and smooth functioning of the store.

Growth Opportunities:

• Framing Specialization: Develop advanced framing techniques, material knowledge, and potentially leadership within the framing department.

• Retail Leadership: Progress to roles such as Team Lead, Assistant Store Manager, or Store Manager by demonstrating strong performance, leadership potential, and a comprehensive understanding of retail operations.

• Cross-Functional Skills: Gain experience in various store functions (e.g., visual merchandising, inventory management, omni-channel processes) to broaden skill sets.

• Company Programs: Access to tuition assistance can support further education and career advancement both within and outside of Michaels.

📝 Enhancement Note: The growth potential within Michaels is clearly defined, moving from a specialized, entry-level role to broader retail management or continued specialization. The emphasis on customer service and operational efficiency at this level directly contributes to the company's success and opens doors for advancement.

🌐 Work Environment

Office Type: Public Retail Store Setting. The primary work environment is a customer-facing retail store.

Office Location(s): Lansing, Michigan (540 Frandor Ave). This is a specific, physical retail location.

Workspace Context:

• Customer Interaction: A significant portion of the role involves direct interaction with customers in a public-facing environment.

• Production Area: The framing shop itself is a dedicated workspace equipped with specialized tools and machinery (glass cutter, heat press, saws). This area requires attention to safety protocols.

• Stock Areas: May involve working in stock rooms which are not always climate-controlled, especially during truck unloads and stocking activities.

• Technology: Access to POS systems, potentially computers for order management and communication.

Work Schedule:

• Part-Time: Hours will vary and are not guaranteed full-time.

• Flexibility Required: The role necessitates availability during nights, weekends, and early mornings to meet store operational needs and customer traffic patterns. This flexibility is key for a part-time retail position.

📝 Enhancement Note: The work environment is typical for a retail associate role with a specialized function. The framing shop is a key differentiator, requiring specific skills and safety awareness. The need for flexible scheduling, including evenings and weekends, is standard for most part-time retail positions.

📄 Application & Portfolio Review Process

Interview Process:

1. Application Submission: Submit resume and complete the online application.

2. Initial Screening: A recruiter or hiring manager may conduct a brief phone screen to assess basic qualifications and interest.

3. In-Person Interview: Typically conducted at the store location. This will likely involve:

• Behavioral Questions: Assessing customer service skills, problem-solving abilities, teamwork, and handling challenging situations.
• Situational Questions: How you would handle specific scenarios (e.g., a customer unhappy with a frame, a busy period).
• Skills Assessment: Discussion of your measuring skills, comfort with tools, and ability to learn new processes.
• Cultural Fit: Evaluating your alignment with Michaels' values and team dynamic.

1. Skills Demonstration (Potentially): You may be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

2. Offer: If successful, a job offer will be extended.

Portfolio Review Tips:

• Focus on Transferable Skills: Since a formal portfolio isn't expected, be prepared to discuss experiences that demonstrate:

  • Attention to Detail: Mention projects or tasks where precision was crucial.
  • Problem-Solving: Describe a time you had to figure something out or resolve an issue.
  • Customer Interaction: Share examples of providing excellent service or helping someone find a solution.
  • Hands-On Aptitude: Discuss any hobbies or past roles involving tools, crafts, or precise work.

• Highlight Learning Ability: Emphasize your eagerness and capacity to learn new skills, especially operating framing equipment and mastering custom framing techniques.

Challenge Preparation:

• Customer Scenarios: Think about how you would handle common retail situations:

  • A customer who is undecided on a frame.
  • A customer who is unhappy with a completed frame.
  • How to upsell or recommend complementary products.

• Process Adherence: Be ready to articulate why following SOPs and company standards is important in a retail environment.

• Teamwork: Prepare examples of how you've worked effectively as part of a team.

📝 Enhancement Note: The interview process for a part-time retail role like this is generally less formal than for corporate positions. The emphasis will be on assessing practical skills, customer service aptitude, and cultural fit. Candidates should prepare to speak about their experiences in a way that highlights their readiness to learn and contribute to the store's operations.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat Cutters: Essential for precision cutting of mats for artwork.
  • Frame Assembler/V-Nailer: Used to join frame corners securely.
  • Glass Cutter: For sizing glass or acrylic for frames.
  • Heat Press: Potentially used for mounting or other finishing techniques.
  • Miter Saw/Frame Saw: For cutting frame stock to size.

• POS (Point of Sale) System: For processing sales transactions, managing customer orders, and inventory lookups.

• Measuring Tools: Tape measures, rulers, calipers for accurate measurements.

Analytics & Reporting:

• While not directly managed by the Framer, they will interact with systems that track:
  • Sales Performance: Individual and store-wide sales figures, including custom framing sales.
  • Inventory Levels: Real-time data for ready-made frames and framing supplies.

CRM & Automation:

• Customer Database: Used within the POS system or a dedicated CRM for tracking customer orders, preferences, and contact information.

• Order Management System: Software or system integrated with the POS to manage the lifecycle of custom framing orders from order placement to completion.

📝 Enhancement Note: The tools listed are specific to the framing function and general retail operations. Proficiency with basic measuring and the ability to learn specialized framing equipment are key technical requirements. Familiarity with POS systems is also standard for retail roles.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build relationships and drive sales.

• Creativity & Passion: Fostering an environment that celebrates creativity and encourages passion for arts, crafts, and personal expression.

• Quality & Craftsmanship: Commitment to high standards in custom framing and all products offered.

• Teamwork & Respect: Valuing collaboration, mutual respect, and supporting fellow team members to achieve common goals.

• Integrity: Upholding honesty and ethical practices in all customer interactions and operational duties.

• Efficiency: Striving for efficient processes in production, sales, and store operations to maximize productivity.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with other store associates to ensure a cohesive customer experience, from initial greeting to final purchase or project completion.

• Process Alignment: Adhering to shared operational procedures and communication protocols to ensure smooth store functioning.

• Knowledge Sharing: Willingness to share knowledge about framing techniques, products, or customer service best practices with colleagues.

• Supportive Environment: Contributing to a positive atmosphere where team members can rely on each other for assistance and support.

📝 Enhancement Note: Michaels emphasizes values centered around creativity, customer satisfaction, and teamwork. For a Framer, this translates to being adept at both the technical craft of framing and the interpersonal skills required to engage with customers and colleagues effectively within a retail setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production & Service: Effectively managing time to complete custom framing orders accurately while simultaneously attending to customer needs on the sales floor.

• Learning Specialized Skills: Mastering the operation of framing equipment, understanding material properties, and developing an eye for design can be challenging for those new to the craft.

• Customer Expectations: Meeting diverse customer expectations for framing styles, budgets, and timelines, requiring strong consultative sales skills.

• Physical Demands: The role involves standing for extended periods, lifting heavy items, and repetitive motions, which can be physically demanding.

• Seasonal Fluctuations: Adapting to varying customer traffic and demand throughout the year, especially during holiday seasons.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on custom framing techniques, equipment operation, and sales processes.

• Product Knowledge: Deep dive into framing materials, styles, and conservation techniques.

• Sales & Customer Service Skills: Development in consultative selling, relationship building, and conflict resolution.

• Retail Operations Understanding: Exposure to various aspects of store management, inventory control, and visual merchandising.

• Career Advancement: Potential to move into lead roles, management positions, or specialize further within the framing discipline.

• Tuition Assistance: Opportunity to pursue further education to enhance career prospects.

📝 Enhancement Note: The challenges presented are common to specialized retail roles, requiring a balance of technical skill, customer interaction, and physical capability. The growth opportunities highlight Michaels' commitment to developing its team members from entry-level positions.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you had to be very precise or detailed in a task. What was the outcome?"

  • Preparation: Focus on examples where accuracy was critical, like measuring, crafting, or technical work. Emphasize the importance of detail in framing.

• "How would you approach helping a customer who isn't sure what kind of frame they want for their artwork?"

  • Preparation: Discuss asking probing questions about the art, the desired aesthetic, the location it will be displayed, and budget. Mention guiding them through options.

• "Describe a situation where you had to learn a new skill or operate new equipment quickly. How did you approach it?"

  • Preparation: Highlight your ability to learn, ask questions, follow instructions, and practice to gain proficiency. This is key for mastering framing equipment.

• "Why are Standard Operating Procedures (SOPs) important in a retail environment?"

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?"

  • Preparation: Research Michaels' mission, values, and the specific services offered. Understand their position in the market.

• "How do you handle working in a team, especially during busy periods?"

  • Preparation: Provide examples of collaboration, communication, and supporting colleagues to meet store goals.

• "What does great customer service mean to you in a retail setting?"

Portfolio Presentation Strategy:

• Verbal Examples: Be ready to verbally walk through past experiences that demonstrate your skills in:

  • Detail Orientation: How you ensure accuracy in tasks.
  • Problem-Solving: How you tackle challenges.
  • Customer Service: How you go above and beyond for customers.
  • Hands-On Aptitude: Any experience with tools or crafts.

• Enthusiasm for Framing: Convey genuine interest in the craft of custom framing and the opportunity to learn.

📝 Enhancement Note: Interview preparation should focus on demonstrating core retail competencies—customer service, attention to detail, and teamwork—while also conveying a willingness and aptitude to learn the specialized skills of custom framing.

📌 Application Steps

To apply for this Part Time Framer position:

• Submit your application through the provided link on the Michaels Careers portal.

• Tailor your resume to highlight any relevant experience in customer service, sales, hands-on work, or attention to detail. Use keywords from the job description such as "customer service," "measuring skills," "retail operations," and "teamwork."

• Prepare to discuss your skills in relation to the job requirements. Think of specific examples for customer service scenarios, instances where precision was key, and how you learn new tasks.

• Research Michaels: Familiarize yourself with the company's mission, values, and the scope of their custom framing services. This will help you tailor your responses during the interview and show genuine interest.

• Be ready for an in-person interview at the Lansing store, where you'll likely discuss your experiences and demonstrate your understanding of the role's responsibilities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.