Part-Time Framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Vista, California, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: August 05, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute custom framing sales and production objectives by building strong customer relationships through personalized design consultations.

• Deliver exceptional in-store customer experiences, ensuring a welcoming, safe, and well-merchandised environment that facilitates easy product discovery.

• Manage inventory, including Ready-Made Frame departments and other assigned areas, supporting stock replenishment and shrink prevention initiatives.

• Operate the cash register and handle transactions with accuracy and adherence to company standards, while also supporting omni-channel fulfillment processes.

📝 Enhancement Note: While the core responsibilities lean heavily into customer-facing sales and custom framing execution, the "Operations" aspect is primarily tied to in-store operational efficiency, inventory management, and point-of-sale processes. The role requires adherence to Standard Operating Procedures (SOPs) and company programs, which are foundational to any operations function.

📈 Primary Responsibilities

• Engage with customers to understand their framing needs, offering expert design advice and solutions using the Elevated ABC Deliver methodology to drive sales and production.

• Complete custom framing orders with a high degree of quality and within specified timelines, ensuring customer satisfaction and adherence to production standards.

• Maintain the visual presentation and stock levels of the Ready-Made Frame department, as well as other assigned retail areas, through effective merchandising and replenishment.

• Provide friendly and efficient customer service, assisting shoppers in locating products, answering inquiries, and ensuring a positive shopping experience.

• Process customer transactions accurately using the cash register, adhering to all cash handling and payment processing SOPs, and assist with omni-channel order fulfillment processes.

• Participate actively in truck un-load and stocking processes, ensuring compliance with company standards and efficient inventory management.

• Uphold company policies and programs related to shrink reduction, safety, and operational compliance.

• Foster a positive and respectful work environment, acting as a role model for customer service and team collaboration.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, and foundational retail operations. The emphasis on "Standard Operating Procedures (SOPs)," "compliance," "shrink and safety programs," and "truck un-load and stocking processes" are key indicators of operational duties within this role.

🎓 Skills & Qualifications

Education: No specific educational requirements are listed, suggesting a focus on practical skills and on-the-job training.

Experience:

• Minimum of 0-2 years of experience in a customer-facing role.

• Demonstrated ability to learn and apply new skills quickly, particularly in technical areas like equipment operation. Required Skills:

• Basic computer skills for system navigation and transaction processing.

• Proficiency in basic measuring skills for accurate framing and material selection.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to maintain a safe, clean, and organized work environment.

• Adherence to Standard Operating Procedures (SOPs) and company policies. Preferred Skills:

• Previous retail experience, ideally in a sales or customer advisory capacity.

• Proven experience in selling products and/or services, with a consultative approach.

• Familiarity with custom framing processes or art display solutions.

• Experience with visual merchandising and maintaining store presentation standards.

📝 Enhancement Note: The experience level is listed as "0-2" years, indicating an entry-level position. The required skills focus on fundamental operational competencies like equipment handling, basic technical skills, and customer interaction, which are essential for executing store operations efficiently.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are expected to demonstrate practical application of skills. This can be showcased through examples during the interview process, such as discussing how they would approach a complex framing order or resolve a customer service issue.

• Evidence of understanding and adherence to established processes and procedures is crucial, particularly concerning Standard Operating Procedures (SOPs). Process Documentation:

• Candidates will be expected to follow and potentially contribute to the refinement of existing Standard Operating Procedures (SOPs) for framing, sales, and store operations.

• Familiarity with or ability to quickly learn processes related to inventory management, stock replenishment, and point-of-sale (POS) operations is necessary.

• Demonstrated ability to execute tasks according to defined workflows, ensuring quality and efficiency in all framing and customer service activities.

📝 Enhancement Note: The absence of explicit portfolio requirements suggests that practical demonstrations of skill and understanding of procedural adherence during the interview will be key. The emphasis on SOPs points towards a need for candidates who can follow established operational frameworks.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical coverage

• Dental coverage

• Vision coverage

• Telemedicine services

• Flexible Spending Accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products

Working Hours: This is a part-time position. While specific hours are not detailed, retail environments typically require flexibility, including availability for nights, weekends, and early mornings. The role is described as requiring 40 hours per week in the input data, which might represent the maximum or a typical full-time equivalent for comparison, but the title clearly states "Part-Time." The actual hours will likely be less than 40 per week.

📝 Enhancement Note: The salary range is competitive for part-time retail roles in the Vista, California area, considering the minimum wage and cost of living. The comprehensive benefits package, even for part-time employees, is a significant draw. The listed "working hours" of 40 per week seems contradictory to the "Part-Time" employment type and may represent a standard calculation rather than actual weekly hours for this role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts supplies in North America, serving a broad customer base interested in creative pursuits, DIY projects, and home décor.

Company Size: Michaels operates over 1,300 stores across North America and employs a significant workforce, indicating a large, established retail organization. This size suggests structured operational processes and opportunities for learning within a well-defined corporate framework.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long history in the retail sector, implying a stable and experienced corporate structure with established best practices.

Team Structure:

• The immediate team will likely consist of store management (Store Manager, Assistant Store Manager) and fellow retail associates, including other framers or sales floor staff.

• Reporting is directly to store leadership.

• Cross-functional collaboration will primarily be within the store, interacting with customers, and potentially with other departments for tasks like truck stocking or omni-channel fulfillment. Methodology:

• Data analysis in this role is focused on sales performance metrics, inventory levels, and customer feedback to drive operational improvements.

• Workflow planning centers on efficient customer service delivery, custom framing production scheduling, and daily store operational tasks.

• Automation is less prevalent at this individual contributor level, but adherence to system-driven processes (like POS) and efficient manual processes is key.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture emphasizes creativity, customer engagement, and operational efficiency within a large retail framework. The "part-time" nature of the role means integration into existing store teams and processes, rather than leading operational initiatives.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within the retail operations spectrum. It focuses on executing established operational procedures and providing direct customer service within a specialized area (custom framing).

Reporting Structure: The Framer reports directly to store leadership, such as the Store Manager or Assistant Store Manager, who oversee daily store operations and team performance.

Operations Impact: While not a strategic operations role, the Framer's impact is crucial for the store's success by driving custom framing sales, ensuring customer satisfaction, maintaining store presentation, and executing daily operational tasks efficiently. Accurate order fulfillment and positive customer interactions directly contribute to revenue and customer loyalty.

Growth Opportunities:

• Skill Advancement: Opportunity to become a highly skilled custom framer, mastering complex designs, material selection, and equipment operation.

• Cross-Training: Potential to gain experience in other store functions, such as merchandising, inventory management, or omni-channel fulfillment, broadening operational skill sets.

• Leadership Potential: With demonstrated performance and leadership qualities, potential to advance into roles like Key Holder, Assistant Store Manager, or specialized departments, leading to greater operational responsibilities.

📝 Enhancement Note: This role serves as a foundation for a career in retail operations. Growth is typically demonstrated through mastering core responsibilities, expanding skill sets within the store environment, and eventually moving into supervisory or management roles where operational oversight is more significant.

🌐 Work Environment

Office Type: The work environment is a public retail store setting, specifically a Michaels store, which is designed for customer traffic and product display.

Office Location(s): The role is located at the Vista store: 1851 University Dr, Vista, CA. This is a typical suburban retail location.

Workspace Context:

• The primary workspace includes the retail sales floor, the custom framing department, and stock rooms.

• The framing area is equipped with specialized tools like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Opportunities for collaboration exist with fellow team members and management, particularly during peak times, truck unloads, and customer assistance.

Work Schedule: This is a part-time position. Work hours will likely include a mix of weekdays and weekends, and potentially early mornings or evenings, depending on store operating hours and business needs. Flexibility is expected.

📝 Enhancement Note: The work environment is dynamic and customer-centric. The framing department presents a specialized workspace with unique tools, requiring specific operational discipline and safety awareness.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Applications will be screened for basic qualifications, including required skills and preferred experience.

• In-Person Interview: Candidates will likely undergo an in-person interview with store management. This will assess customer service skills, problem-solving abilities, and cultural fit. Be prepared to discuss your experience with customer interactions and any relevant technical skills.

• Skills Demonstration: You may be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

• Situational Questions: Expect questions about how you would handle common retail scenarios, such as dealing with difficult customers, managing multiple tasks, or ensuring store safety.

Portfolio Review Tips:

• Since a formal portfolio isn't required, prepare to discuss specific examples from previous roles that highlight your customer service, problem-solving, and technical aptitude.

• For framing skills, be ready to describe your process for consulting with a customer, selecting materials, and ensuring a quality finished product.

• If you have examples of projects you've worked on (even personal ones), be prepared to briefly describe them and the skills involved. Challenge Preparation:

• Be ready for questions that assess your problem-solving skills in a retail context. For example, "How would you handle a customer who is unhappy with their custom frame?"

• Prepare to discuss your understanding of safety procedures in a retail environment, especially concerning the tools used in the framing department.

• Demonstrate an understanding of customer service best practices and how to build rapport with diverse clientele.

📝 Enhancement Note: The interview process will likely focus on practical skills, customer interaction, and a candidate's ability to integrate into the store's operational flow and culture. Demonstrating enthusiasm for creative solutions and a commitment to customer satisfaction will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard framing shop tools, including mat cutters, frame saws, jointers, and potentially a heat press for specific mounting techniques.

• Glass Cutter: Essential for precise glass sizing for frames.

• Cash Register/Point of Sale (POS) System: For processing customer transactions, managing sales, and potentially tracking inventory at a basic level.

Analytics & Reporting:

• Sales Reports: Basic reports accessed via the POS system to track daily sales, custom framing performance, and individual performance metrics.

• Inventory Management Systems: Used for tracking stock levels of ready-made frames and framing supplies.

CRM & Automation:

• Customer Relationship Management (CRM): While not a dedicated CRM role, building customer relationships is a core function, implying the use of customer interaction data for personalized service.

• Omni Channel Support: Systems that support online order pickup, ship-from-store, or other integrated e-commerce fulfillment processes.

📝 Enhancement Note: The technology stack is typical for a retail environment with a specialized department. Proficiency with POS systems and specialized framing tools is essential. The emphasis is on efficient use of these tools to support sales and operational processes.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty and drive sales.

• Creativity & Inspiration: Fostering an environment that celebrates creativity and helps customers bring their artistic visions to life.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing solutions that meet or exceed customer expectations.

• Teamwork & Collaboration: Working effectively with colleagues to ensure smooth store operations and a positive work environment.

• Integrity & Compliance: Adhering to company policies, safety standards, and ethical business practices.

Collaboration Style:

• Cross-functional Integration: Working closely with other store associates and management to ensure seamless customer experiences, from initial inquiry to final sale and product fulfillment.

• Process Review Culture: While not explicitly stated, a commitment to following established SOPs implies a respect for standardized processes. Feedback on process improvements may be welcomed by management.

• Knowledge Sharing: Sharing best practices for framing techniques, customer service, and operational efficiency with team members.

📝 Enhancement Note: The culture values creativity, customer satisfaction, and operational excellence within a team-oriented retail setting. Employees are expected to embody these values in their daily interactions and work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Effectively managing customer consultations, custom framing production, general sales floor duties, and stocking tasks simultaneously.

• Meeting Sales Targets: Consistently achieving custom framing sales goals in a competitive retail environment.

• Handling Difficult Situations: Resolving customer complaints or operational issues calmly and effectively.

• Adapting to New Products/Processes: Staying current with new framing materials, techniques, and store operational changes.

Learning & Development Opportunities:

• Framing Expertise: Deepening knowledge of various framing styles, materials, preservation techniques, and advanced design principles.

• Sales & Customer Service Skills: Enhancing consultative selling techniques and customer relationship management.

• Retail Operations: Gaining broader experience in inventory management, visual merchandising, and point-of-sale systems.

• Potential for Advancement: Opportunities to move into leadership roles within the store or potentially specialized roles within Michaels.

📝 Enhancement Note: This role offers a solid foundation in retail operations and specialized craftsmanship. The challenges are typical of a customer-facing retail role, while growth opportunities focus on skill development and potential career progression within Michaels.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs." (Focus on consultative selling and problem-solving.)

• "How do you prioritize tasks when faced with multiple demands, such as assisting a customer while also needing to complete a framing order?" (Highlight time management and prioritization skills.)

• "What steps would you take to ensure a custom framing order is completed to the highest quality standards?" (Demonstrate attention to detail and process adherence.) Company & Culture Questions:

• "Why are you interested in working for Michaels, and what do you know about our custom framing services?" (Showcase research and genuine interest.)

• "How do you contribute to a positive team environment?" (Emphasize teamwork and collaboration.)

• "Describe your understanding of customer service in a retail setting." (Focus on customer-centricity and problem resolution.) Portfolio Presentation Strategy:

• Since no formal portfolio is required, prepare to discuss specific projects or experiences.

• For framing, be ready to describe a hypothetical customer consultation: "A customer wants to frame a valuable piece of art. What questions would you ask, and what options would you present?"

• Be prepared to discuss your experience with measuring, using tools, and ensuring accuracy. If you have prior retail sales experience, be ready to discuss your approach to sales and customer satisfaction.

📝 Enhancement Note: Focus on demonstrating a proactive approach to customer service, a keen eye for detail in craftsmanship, and an understanding of retail operational flow. Be ready to provide concrete examples from your experience.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any relevant technical skills (measuring, equipment use), sales achievements, and experience with retail operations (inventory, stocking, POS). Use keywords from the job description.

• Prepare for Interview: Research Michaels' custom framing services and their commitment to creativity. Think of specific examples that showcase your problem-solving abilities, customer service skills, and attention to detail.

• Skills Demonstration: Be ready to discuss your ability to use measuring tools and operate framing equipment. If you have prior experience, be prepared to talk about it.

• Company Culture Fit: Understand Michaels' values and be ready to articulate how you align with their mission of fueling the joy of creativity.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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