Part time Framer

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: Prince George, British Columbia, Canada

Job Type: Part-time

Category: Retail Operations / Custom Framing Specialist

Date Posted: August 5, 2026

Experience Level: Entry-level to 2 years

🚀 Role Summary

• Drive customer engagement and sales by providing expert custom framing solutions and personalized design advice.

• Ensure exceptional customer experiences through attentive service, product knowledge, and efficient problem-solving.

• Maintain store presentation standards, including merchandising, stock organization, and a clean, safe environment.

• Execute operational duties such as cash handling, inventory management, and assisting with omni-channel fulfillment.

• Operate specialized framing equipment and tools safely and effectively to produce high-quality custom orders.

📝 Enhancement Note: This role, while titled "Framer," encompasses a broad range of retail operations responsibilities. The emphasis on "building customer relationships while creating a memorable framing solution" and "deliver sales and production results" indicates a strong focus on sales-driven customer service within the custom framing department. The mention of "Elevated ABC Deliver" suggests a specific sales methodology or customer engagement program.

📈 Primary Responsibilities

• Engage customers in consultative conversations to understand their framing needs and preferences, utilizing design principles to propose optimal solutions.

• Build strong customer relationships through personalized service, active listening, and providing expert recommendations for custom framing projects.

• Accurately measure artwork and select appropriate framing materials, including mats, frames, and glass, according to customer specifications and design best practices.

• Operate and maintain framing equipment, including mat cutters, saws, and assembly tools, ensuring safety and quality standards are met.

• Process customer orders accurately, including entering details into the POS system, managing payment transactions, and providing clear timelines for completion.

• Maintain the visual presentation of the custom framing department and other assigned store areas, ensuring products are well-merchandised, organized, and readily available.

• Assist with inventory management tasks, including receiving shipments, stocking merchandise, and conducting cycle counts to ensure accuracy and availability.

• Support omni-channel initiatives by processing online orders for in-store pickup, fulfilling ship-from-store orders, and assisting customers with online inquiries.

• Adhere to all Standard Operating Procedures (SOPs), company policies, and safety regulations to ensure compliance and a secure work environment.

• Participate actively in truck un-load and stocking processes, ensuring efficient and accurate replenishment of store inventory.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing duties with general retail operations. The emphasis on "delivering sales and production results" and "personal designer by using Elevated ABC Deliver" suggests that sales performance is a key metric for this role, beyond just operational execution.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred.

Experience: 0-2 years of experience in a retail or customer-facing environment.

Required Skills:

• Basic computer proficiency for point-of-sale (POS) systems and order management.

• Fundamental measuring skills for accurate artwork and material sizing.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to build rapport and establish positive relationships with diverse customers.

• Basic understanding of merchandising principles for maintaining store presentation.

• Proficiency in cash handling and operating a cash register accurately.

• Ability to follow Standard Operating Procedures (SOPs) and company policies.

• Physical stamina to stand for extended periods, lift heavy items, and perform repetitive tasks. Preferred Skills:

• Prior retail experience, particularly in a specialty or art-related field.

• Proven experience in sales, including product demonstration and closing techniques.

• Experience selling products and/or services to customers, demonstrating an ability to influence purchasing decisions.

• Familiarity with custom framing techniques, materials, and design principles.

• Experience with omni-channel retail processes (e.g., BOPIS, ship-from-store).

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections are crucial for candidates. While basic operational skills are required, the preference for retail and sales experience directly links to the "sales and production results" mentioned in the responsibilities, indicating a desire for individuals who can drive revenue.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation of successful customer interactions, highlighting problem-solving and solution-oriented approaches.

• Examples of custom framing projects, showcasing design creativity, material selection, and quality of execution.

• Evidence of sales achievements, such as exceeding targets or contributing to increased department revenue.

• Records of maintaining store presentation standards, including visual merchandising examples.

• Proof of efficient order processing and cash handling accuracy. Process Documentation:

• Examples of how you have followed or improved upon Standard Operating Procedures (SOPs) in previous roles.

• Case studies demonstrating your ability to manage multiple tasks and prioritize effectively in a fast-paced retail environment.

• Documentation of any experience with inventory management systems or stock replenishment processes.

📝 Enhancement Note: While a formal portfolio might not be explicitly required for an entry-level role, candidates should be prepared to discuss past projects and experiences that demonstrate their framing, sales, and operational capabilities. Highlighting any personal framing projects or examples of creative problem-solving in a retail context would be beneficial.

💵 Compensation & Benefits

Salary Range: $19.50 - $22.70 CAD per hour.

Benefits:

• Health insurance (medical, dental, and vision)

• Paid time off (PTO)

• Tuition assistance

• Generous employee discounts on Michaels products

• Potential for additional benefits as outlined by the company.

Working Hours: Part-time position. While specific hours are not detailed, the role involves working nights, weekends, and early mornings, consistent with retail operational needs. The listed "Working Hours: 40" likely refers to the standard full-time work week but should be confirmed for this part-time role.

📝 Enhancement Note: The salary range is competitive for part-time retail roles in Canada, particularly for a specialized position like framing. The benefits package, including health insurance and tuition assistance, is attractive for part-time employees, indicating Michaels' commitment to their team members' well-being and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts in North America.

Company Size: Large (over 10,000 employees globally, with over 1,300 stores in North America).

Founded: 1973, headquartered in Irving, Texas. Michaels has a long-standing presence and reputation in the creative industry.

Team Structure:

• The Framer will be part of the in-store retail team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Lead or Manager if applicable.

• Collaboration will occur with fellow sales associates, cashiers, and potentially visual merchandisers.

• Cross-functional interaction is expected with other departments within the store and potentially with corporate support for operational or merchandising guidance. Methodology:

• Emphasis on customer-centric sales and service, driven by programs like "Elevated ABC Deliver" to foster strong customer relationships.

• Adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks and compliance.

• Focus on visual merchandising and store presentation to enhance the shopping experience and drive sales.

• Data-driven operational execution, including inventory management and shrink reduction programs.

Company Website: www.michaels.com and www.michaels.ca

📝 Enhancement Note: Michaels promotes a culture centered around creativity, community, and customer satisfaction. The company's emphasis on "fueling the joy of creativity" suggests a work environment that values passion for the arts and crafts. The "Equal Opportunity Employer" statement indicates a commitment to diversity and inclusion.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to early-career retail operations role. It provides foundational experience in customer service, sales, visual merchandising, and operational execution within a specialized department.

Reporting Structure: Typically reports to a Store Manager or Assistant Store Manager, with day-to-day guidance from a Framing Lead or senior associate.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and store operational efficiency. Their ability to provide quality framing solutions and excellent service is key to customer retention and repeat business.

Growth Opportunities:

• Specialization: Advance to a Lead Framer or Custom Framing Specialist role, taking on more complex projects and training responsibilities.

• Retail Management: Progress into Assistant Store Manager or Store Manager positions, gaining broader retail leadership experience.

• Cross-Departmental Skills: Develop expertise in other store departments, potentially leading to roles in visual merchandising, inventory management, or specialized crafts.

• Corporate Opportunities: With significant experience and performance, opportunities may arise in corporate roles related to merchandising, training, or operations support.

📝 Enhancement Note: For individuals starting in retail or looking to build a career in operations, this role offers a clear path for advancement. The company's focus on providing a robust benefits package like tuition assistance also signals support for employees seeking further education and skill development.

🌐 Work Environment

Office Type: Primarily a retail store environment with a dedicated custom framing shop area.

Office Location(s): Prince George, British Columbia, Canada. The store is located at 5900 Southridge Ave, Unit 100.

Workspace Context:

• The work environment is a public retail store, meaning constant customer interaction and exposure to a dynamic retail setting.

• The framing shop area will contain specialized equipment like glass cutters and heat presses, requiring adherence to specific safety protocols.

• Stock rooms may not be climate-controlled, and some outdoor work may be required for tasks like retrieving shopping carts or unloading trucks.

• The environment is generally climate-controlled in public areas.

Work Schedule: Part-time, with flexibility required to work nights, weekends, and early mornings to meet operational demands and customer traffic.

📝 Enhancement Note: The work environment requires adaptability. While the main retail floor is climate-controlled, candidates should be prepared for varying conditions in stock rooms and potential outdoor tasks. The mention of specific equipment like a "heat press" indicates specialized tasks within the framing area.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and experience.

• In-Person Interview: Likely involves a conversation with the Store Manager or Assistant Manager to discuss experience, customer service philosophy, and fit with the company culture. Expect questions about handling customer interactions, problem-solving, and motivation for the role.

• Skills Assessment/Demonstration: May include a practical assessment of measuring skills, basic computer operation, or a brief demonstration of operating framing equipment (if safe and feasible).

• Final Interview/Offer: Discussion of role specifics, compensation, benefits, and final offer.

Portfolio Review Tips:

• While a formal portfolio might not be required, be prepared to discuss specific examples from your experience that align with the job description.

• For framing skills, describe projects you've worked on, challenges you've overcome, and your approach to design.

• For sales, highlight instances where you exceeded targets, built strong customer relationships, or successfully upsold products/services.

• For operations, provide examples of how you've maintained store standards, managed inventory, or improved efficiency.

• Quantify achievements whenever possible (e.g., "increased custom framing sales by X%," "maintained X% accuracy in cash handling"). Challenge Preparation:

• Be ready for scenario-based questions: "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer who seems unsure about their design choice?"

• Prepare to discuss your understanding of Michaels' brand and customer base.

• Think about how you would apply the "Elevated ABC Deliver" methodology to build customer relationships.

📝 Enhancement Note: Given the retail nature and part-time status, the interview process is likely to be practical and focused on assessing customer service, sales aptitude, and basic operational skills. Demonstrating enthusiasm for the craft and a willingness to learn are key.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing sales transactions, managing customer orders, and potentially inventory lookup.

• Custom Framing Software/Order Entry System: To input detailed specifications for custom framing orders, including dimensions, materials, and pricing.

• Basic Computer Skills: For general store operations, communication, and potentially accessing training materials.

Analytics & Reporting:

• While not a primary analytical role, the Framer will interact with sales reports and inventory data through the POS and store management systems. CRM & Automation:

• The POS system may have CRM capabilities for tracking customer purchase history and preferences, aiding in personalized service.

• The "Elevated ABC Deliver" methodology could involve automated follow-ups or customer communication sequences.

📝 Enhancement Note: Proficiency with POS systems and basic computer skills are essential. Familiarity with specialized framing software is a plus, but training will likely be provided. The emphasis is on efficient transaction processing and accurate order data entry.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through excellent service and creative solutions.

• Creativity & Passion: Embracing the joy of arts and crafts, and applying creativity to design and problem-solving.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals and provide a seamless customer experience.

• Integrity & Accountability: Adhering to company policies, SOPs, and demonstrating responsibility for tasks and customer interactions.

• Efficiency & Quality: Delivering high-quality custom framing solutions in a timely manner while maintaining operational efficiency.

Collaboration Style:

• Open communication and mutual support among team members to ensure smooth store operations.

• Collaborative problem-solving to address customer needs and operational challenges.

• Willingness to assist colleagues across different store functions as needed.

• A positive and respectful approach to interactions, fostering a supportive team environment.

📝 Enhancement Note: Michaels emphasizes a culture that celebrates creativity and community. For operations professionals, this translates to a collaborative environment where individual contributions to customer experience and store success are valued. The "be better together" slogan underscores the importance of teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Service: Effectively meeting sales targets while providing personalized, high-quality customer service in a consultative framing environment.

• Managing Diverse Customer Needs: Catering to a wide range of customer expectations, design preferences, and budgets for custom framing.

• Technical Skill Development: Mastering the operation of framing equipment and understanding the nuances of different materials.

• Pace of Retail: Adapting to the fast-paced nature of retail, including busy periods, inventory management, and omni-channel fulfillment demands.

• Physical Demands: Consistently meeting the physical requirements of the job, including lifting and standing for extended periods.

Learning & Development Opportunities:

• Formal Training: Comprehensive training on custom framing techniques, design principles, equipment operation, and sales methodologies.

• On-the-Job Learning: Gaining practical experience through daily operations, working alongside experienced team members.

• Product Knowledge: Deepening understanding of arts and crafts materials, framing options, and current design trends.

• Career Advancement: Opportunities for promotion within the store or to other departments.

• Employee Discount: A valuable perk for personal creative projects.

📝 Enhancement Note: This role presents an excellent opportunity to gain specialized skills in custom framing and sales within a well-established retail brand. The challenges are typical of retail operations but are offset by structured training and clear growth paths.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs. How did you approach the interaction?" (Focus on consultative selling and relationship building)

• "How would you handle a situation where a customer is unhappy with a custom framing order they received?" (Assess problem-solving and customer service recovery)

• "What experience do you have with custom framing or similar craft-related services?" (Highlight any relevant skills or passion)

• "How do you prioritize tasks when managing multiple customer orders and store responsibilities?" (Demonstrate organizational and time management skills)

• "Why are you interested in working for Michaels, specifically in a framing role?" (Showcase enthusiasm for creativity and the brand) Company & Culture Questions:

• "What do you know about Michaels and our mission?" (Research the company's purpose and values)

• "How do you contribute to a positive team environment?" (Focus on collaboration and support)

• "How do you stay up-to-date with design trends or new products?" (Show initiative and passion for the craft) Portfolio Presentation Strategy:

• If you have any personal framing projects or examples of creative work, be prepared to share photos or describe them.

• Highlight any experience where you successfully sold a product or service, quantifying results if possible.

• Be ready to discuss how you would apply your skills to create a positive customer experience in the framing department.

📝 Enhancement Note: Prepare specific examples that demonstrate your customer service, sales, and problem-solving abilities. Since it's a hands-on role, showing enthusiasm for the craft and a willingness to learn the technical aspects of framing will be crucial.

📌 Application Steps

To apply for this part-time Framer position:

• Visit the Michaels Careers website or the provided Workday job link to submit your application.

• Tailor your resume: Highlight customer service, sales experience, any relevant craft or framing skills, and operational duties like cash handling and merchandising. Use keywords from the job description.

• Prepare for interview questions: Practice answering scenario-based questions related to customer service, sales, and problem-solving. Be ready to discuss your interest in custom framing and Michaels.

• Research Michaels: Understand the company's mission, values, and customer base. Familiarize yourself with their product offerings, especially in custom framing.

• Showcase your passion: If you have personal projects or a portfolio of creative work, be prepared to discuss them to demonstrate your interest and aptitude for the craft.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.