Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Rapid City, South Dakota, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: August 8, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized design consultations and creating memorable custom framing solutions.

• Drive sales and production targets by expertly guiding customers through framing options and delivering high-quality, on-time custom orders.

• Maintain the visual presentation and stock levels of the ready-made frame department and other assigned retail areas.

• Provide exceptional customer service by assisting shoppers with product location, offering solutions, and ensuring a well-merchandised and in-stock store environment.

• Execute operational tasks including cash handling, assisting with omnichannel processes, and participating in truck unloads and stocking to uphold store standards.

📝 Enhancement Note: This role blends direct customer interaction with specialized product knowledge in custom framing, requiring a balance of salesmanship, operational efficiency, and creative problem-solving. The "Part Time Framer" title, combined with responsibilities like "Elevated ABC Deliver" and "Custom Framing solutions," indicates a focus on consultative selling within a retail environment, aiming to upsell and enhance customer value through personalized services.

📈 Primary Responsibilities

• Engage customers using the Elevated ABC Deliver methodology to foster relationships and identify opportunities for custom framing solutions, directly contributing to sales and production goals.

• Accurately measure, design, and produce custom framing orders, ensuring adherence to quality standards and timely completion to meet customer expectations.

• Manage and maintain the visual merchandising and stock integrity of the ready-made frame department, including SISO (Single Item, Single Out) and Directed Replenishment processes.

• Provide friendly, proactive customer service, assisting shoppers in locating products, offering relevant solutions, and ensuring the sales floor is consistently well-merchandised and adequately stocked.

• Operate the cash register, execute cash handling procedures with accuracy, and support omnichannel fulfillment processes such as buy online, pick up in-store (BOPIS).

• Participate actively in inventory management tasks, including truck unloads and stocking, ensuring adherence to Standard Operating Procedures (SOPs) and company programs for efficiency and compliance.

• Uphold store safety and shrink reduction programs through diligent adherence to policies and best practices.

• Interact positively and respectfully with colleagues and customers, promoting organizational values and maintaining a professional demeanor, especially in challenging situations.

📝 Enhancement Note: The responsibilities highlight a dual focus on customer engagement and operational execution. The mention of "Elevated ABC Deliver" suggests a specific sales training program focused on building rapport and delivering value. Responsibilities like "SISO and Directed Replenishment" indicate a need for meticulous inventory management and visual merchandising skills within the framing department.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, demonstrating foundational literacy and numeracy skills.

Experience: 0-2 years of experience in a customer-facing retail or service environment.

Required Skills:

• Basic computer proficiency for POS systems, order entry, and potential inventory management software.

• Fundamental measuring skills with accuracy for custom framing specifications.

• Ability to safely and effectively operate framing equipment, including but not limited to mat cutters, assembly tools, and potentially specialized machinery.

• Competence in operating a cash register and executing accurate cash handling procedures.

• Strong customer service orientation with the ability to build rapport and provide solutions.

• Understanding and adherence to Standard Operating Procedures (SOPs) and company policies.

• Physical stamina for standing for extended periods, lifting up to [specify weight if known, e.g., 50 lbs], bending, reaching, and using ladders. Preferred Skills:

• Prior retail sales experience, particularly in consultative selling or product demonstration.

• Experience in selling products or services, with a demonstrated ability to close sales and meet targets.

• Familiarity with custom framing processes, materials, or design principles.

• Experience with visual merchandising and maintaining store presentation standards.

• Basic knowledge of inventory management and stock replenishment techniques.

📝 Enhancement Note: The "0-2" experience level suggests that foundational skills are prioritized over extensive prior experience. The "Minimum Type of experience" clearly outlines the essential technical skills for operating framing equipment and basic measuring, while "Preferred Type of experience" points towards candidates with a proven track record in sales and customer interaction, indicating a strong emphasis on revenue generation within the framing department.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation of successful customer engagement scenarios, highlighting relationship-building and problem-solving in a retail context.

• Examples of sales achievements or contributions to team sales targets, demonstrating an understanding of revenue generation.

• Visual documentation or descriptions of merchandising efforts, showcasing the ability to maintain store presentation standards.

• Proof of ability to follow established procedures, such as cash handling protocols or SOP adherence, through process descriptions or work examples. Process Documentation:

• Description of how you would approach a customer consultation for custom framing, from initial greeting to solution proposal.

• Explanation of your process for ensuring accuracy in custom framing orders, from measurement to final product.

• Outline of your methods for maintaining a clean, organized, and well-stocked retail and framing workspace.

📝 Enhancement Note: While a formal portfolio might not be required for an entry-level role, candidates should be prepared to discuss their experiences and skills in a way that demonstrates their understanding of core retail operations, customer service, and the specific requirements of custom framing. This includes an ability to articulate their process for customer interaction, order accuracy, and workspace organization.

💵 Compensation & Benefits

Salary Range: As a part-time, entry-level position, the hourly wage is likely to align with local minimum wage laws and regional retail benchmarks for similar roles in Rapid City, South Dakota. A typical range for this type of position in this area might be between $12.00 - $15.00 per hour, subject to experience and specific store policies.

Benefits:

• Part-time Team Member Perks:

  • Significant employee discounts on Michaels products.
  • Access to partner discount programs for additional savings.

• Potential Eligibility (depending on hours worked and eligibility criteria):

  • 401(k) retirement savings plan with employer match.
  • Employee Assistance Program (EAP) offering confidential support services.
  • Access to telemedicine services for convenient healthcare consultations.
  • Tuition assistance programs to support ongoing education.
  • Adoption assistance to support families growing through adoption.

• Other Potential Benefits (may vary by eligibility):

  • Medical, dental, and vision coverage.

  • Flexible spending accounts (FSAs) for healthcare or dependent care expenses.

  • Commuter benefits to assist with transportation costs.

  • Various voluntary insurance options for supplemental coverage. Working Hours: This is a part-time position. Specific hours will vary based on store needs and scheduling, potentially including nights, weekends, and early mornings, as indicated in the work environment section. The role is structured to accommodate part-time schedules, but flexibility is expected to meet business demands.

📝 Enhancement Note: The provided benefits list is comprehensive and includes both standard part-time perks and potential eligibility for full-time benefits based on work hours and company policy. The salary estimate is based on general retail part-time roles in the specified region and experience level, as no specific range was provided in the input.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading specialty retailer of arts, crafts, and home decor products in North America. This industry context emphasizes creativity, DIY culture, and seasonal product relevance.

Company Size: Michaels operates over 1,300 stores across North America, indicating a large, established retail organization with significant operational scale and standardized processes.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, suggesting a stable company with established operational frameworks and a deep understanding of its market.

Team Structure:

• The Framer will be part of a store-level team, reporting to store management (e.g., Store Manager, Assistant Store Manager, or Framing Department Manager).

• Collaboration will occur with fellow sales associates, potentially visual merchandisers, and other store support staff.

• Cross-functional interaction will be primarily within the store environment, focusing on customer service, sales, and operational tasks. Methodology:

• Customer Engagement: Adherence to structured customer service models like "Elevated ABC Deliver" to ensure consistent, high-quality customer interactions.

• Operational Efficiency: Following Standard Operating Procedures (SOPs) for all tasks, from framing production to inventory management and point-of-sale operations.

• Data-Driven Insights: While not explicitly stated for this role, the company's overall strategy likely involves analyzing sales data, inventory turnover, and customer feedback to inform operational decisions and merchandising strategies.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels is deeply rooted in creativity and customer engagement. As a large retailer, adherence to standardized processes and a focus on customer experience are paramount. The framing role specifically requires a blend of creative input and operational discipline, supported by company-wide methodologies and a commitment to a positive, inclusive work environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level, foundational stage within the retail operations and customer service spectrum. It serves as an excellent starting point for individuals interested in developing skills in sales, customer interaction, visual merchandising, and basic operational management within a retail setting. The focus is on executing established processes and delivering on core responsibilities.

Reporting Structure: The Part Time Framer will typically report to a Store Manager, Assistant Store Manager, or a dedicated Framing Department Manager. This structure provides direct supervision and guidance from experienced retail leaders.

Operations Impact: In this role, the Framer's impact is primarily measured through direct customer satisfaction, sales generation within the framing department, and the accurate, efficient execution of framing orders. Their contribution to maintaining store presentation and operational standards also directly affects the overall customer experience and store profitability.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, design consultation, and operating specialized equipment, building a valuable trade skill.

• Retail Advancement: Potential to move into roles with greater responsibility, such as Lead Framer, Assistant Store Manager, or Store Manager, by demonstrating strong performance, leadership potential, and a commitment to company values.

• Cross-Functional Learning: Exposure to various aspects of retail operations, including merchandising, inventory management, customer service, and point-of-sale systems, providing a well-rounded retail experience.

• Specialized Training: Access to company-provided training programs, such as the "Elevated ABC Deliver" sales methodology, to enhance customer engagement and sales capabilities.

📝 Enhancement Note: For an entry-level position, the growth trajectory is clearly defined within the retail hierarchy. The emphasis is on mastering the core functions of the Framer role, which then opens doors to supervisory and management positions. The specialized skill of custom framing can also be a unique asset for career progression within Michaels or related creative industries.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace will be the sales floor and the dedicated framing area/shop within the store.

Office Location(s): The specific location is 1707 Eglin St, Rapid City, SD. This is a customer-facing retail environment.

Workspace Context:

• Customer Interaction: The environment is dynamic and customer-focused, requiring constant interaction with diverse clientele.

• Tools & Technology: Access to framing equipment (mat cutters, assembly tools, heat press), glass cutters, point-of-sale (POS) systems, and potentially basic computer terminals for order management.

• Team Collaboration: Opportunities for frequent interaction with sales associates and management, fostering a collaborative team atmosphere for operational support and customer service.

• Physical Demands: The workspace requires standing for long periods, regular bending, lifting, carrying, reaching, and stretching. Safe use of ladders for high shelves and handling of potentially heavy boxes and frames is essential. The frame shop environment involves tools like glass cutters and heat presses, necessitating strict adherence to safety protocols.

Work Schedule: Work hours will include nights, weekends, and early mornings to accommodate customer traffic and operational needs. This part-time role requires flexibility to cover various shifts. While some stock rooms may not be climate-controlled, the main public retail areas are climate-controlled. Outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

📝 Enhancement Note: The work environment is typical of a busy retail store, with a specific focus on the demands of a framing department. The description emphasizes the need for physical capability, safety awareness, and adaptability to varied work hours and conditions, including potential exposure to non-climate-controlled areas or outdoor tasks.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by an HR representative or hiring manager to assess basic qualifications, availability, and cultural fit.

• In-Store Interview: This will likely involve a practical assessment of customer interaction skills, potentially a brief demonstration of measuring or basic framing concept understanding, and discussion of previous retail/customer service experiences. You may be asked to walk the floor and demonstrate customer engagement.

• Skills Assessment: Candidates may be asked to demonstrate basic measuring skills or discuss how they would handle specific customer scenarios related to framing.

• Final Interview: May involve a discussion about career aspirations, alignment with Michaels' values, and confirmation of understanding of the role's responsibilities and physical demands.

Portfolio Review Tips:

• Focus on Relevant Experience: If you have previous framing, art, or detailed customer service experience, be ready to discuss specific projects or interactions. This could include photos of work you've framed (even personal projects), descriptions of complex customer requests you've handled, or examples of how you've improved a customer's shopping experience.

• Demonstrate Process Thinking: Be prepared to articulate your thought process for approaching a custom framing order, from understanding the customer's needs to selecting materials and ensuring quality.

• Highlight Sales Aptitude: Showcase instances where you've successfully upsold a product or service, or how you've used your product knowledge to meet customer needs and drive sales.

• Showcase Problem-Solving: Provide examples of how you've resolved customer issues or adapted to unexpected challenges in a retail environment.

Challenge Preparation:

• Customer Interaction Scenarios: Practice how you would greet customers, identify their needs (especially for custom framing), propose solutions, and handle objections.

• Basic Measurement & Design: Be ready to discuss how you would measure artwork and consider matting and framing options. While formal design skills aren't required, an understanding of basic principles is beneficial.

• Operational Readiness: Understand the importance of accuracy in cash handling, inventory management, and following SOPs. Be prepared to discuss your approach to maintaining a clean and organized workspace.

📝 Enhancement Note: For an entry-level role like this, the "portfolio" will likely be conversational, focusing on the candidate's ability to articulate their skills and experiences through interview responses and potentially a brief practical demonstration. The emphasis is on demonstrating customer service aptitude, a willingness to learn technical framing skills, and a foundational understanding of retail operations.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially accessing inventory information. Proficiency in basic POS operations is essential.

• Custom Framing Equipment: This includes specialized tools such as mat cutters (e.g., Logan, Fletcher), assembly tools (e.g., point drivers, staple guns), glass cutters, and potentially heat presses for mounting or sealing. Safe and proficient operation is a key requirement.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers for accurate artwork and mat measurements.

• Computer/Tablet: For accessing order details, training modules, company communications, and potentially basic inventory lookup.

Analytics & Reporting:

• While the Framer role doesn't directly manage analytics, they contribute to data through sales transactions and inventory counts. Understanding how their work impacts these metrics (e.g., sales figures, order accuracy rates) is beneficial. CRM & Automation:

• Customer Relationship Management (CRM) Lite: The POS system or dedicated order management software may have CRM-like features to track customer orders and preferences, facilitating repeat business and personalized service.

• Workflow Automation: Adherence to defined SOPs and the use of specialized equipment inherently follows a structured workflow. The "Elevated ABC Deliver" methodology can be seen as a form of customer engagement automation.

📝 Enhancement Note: The technology stack for this role is heavily focused on the practical tools of the trade: POS systems for transactions and order management, and a range of specialized equipment for custom framing. While advanced analytics or CRM tools are not directly used by the Framer, an understanding of how their actions contribute to store-level data is valuable.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels fosters an environment where creativity is celebrated. Team members are encouraged to be passionate about arts, crafts, and helping customers bring their creative visions to life through framing.

• Customer Focus: A strong emphasis on providing exceptional customer service, building relationships, and ensuring every customer has a positive and inspiring experience.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and maintain a positive and efficient work environment. This includes assisting with various operational tasks beyond the primary framing duties.

• Integrity & Respect: Upholding ethical standards, treating everyone with respect, and contributing to an inclusive atmosphere where all team members and customers feel valued.

• Efficiency & Quality: Commitment to executing tasks accurately and efficiently, particularly in custom framing production, to ensure high-quality results and customer satisfaction.

Collaboration Style:

• Cross-functional Integration: While primarily focused on framing, team members are expected to collaborate with other store associates to assist customers throughout the store, support sales initiatives, and manage operational tasks collectively.

• Process Improvement Feedback: Openness to feedback on operational processes and the framing workflow, contributing to continuous improvement initiatives within the store.

• Knowledge Sharing: Willingness to share knowledge about products, framing techniques, and customer service best practices with colleagues to enhance overall team performance.

📝 Enhancement Note: The company culture at Michaels emphasizes creativity, customer-centricity, and a collaborative spirit. For a Framer, this means not only excelling in the technical aspects of framing but also contributing positively to the team environment and customer experience through respectful interaction and a willingness to support various store operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Effectively managing customer consultations, custom framing production, general sales floor duties, and operational tasks simultaneously.

• Technical Skill Acquisition: Learning to operate framing equipment safely and proficiently, and mastering the intricacies of mat cutting, assembly, and finishing techniques.

• Customer Expectations Management: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex projects, often with specific aesthetic or budget requirements.

• Physical Demands: Consistently performing physically demanding tasks, including standing for long periods, lifting, and using specialized tools, while maintaining quality and safety.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge and skills in custom framing, including material selection, design principles, and advanced techniques through on-the-job training and potential workshops.

• Sales & Customer Service: Enhance consultative selling skills, customer relationship management, and problem-solving abilities through practical experience and company training programs.

• Retail Operations: Gain comprehensive understanding of retail store operations, including inventory management, visual merchandising, POS systems, and operational efficiency best practices.

• Career Progression: Develop leadership potential through demonstrated performance, teamwork, and a willingness to take on additional responsibilities, paving the way for advancement within Michaels.

📝 Enhancement Note: The challenges for this role are typical of a hands-on, customer-facing position in a creative retail environment. The growth opportunities are clearly defined, offering a path from specialized craft execution to broader retail management responsibilities.

💡 Interview Preparation

Strategy Questions:

• Customer Engagement: "Describe a time you helped a customer find the perfect solution for their needs. How did you approach the interaction?" (Focus on listening, proposing solutions, and ensuring satisfaction).

• Problem-Solving: "Imagine a customer is unhappy with their custom framing order. How would you handle the situation to ensure they leave satisfied?" (Emphasize empathy, active listening, and seeking resolution within company policy).

• Teamwork & Operations: "How do you prioritize tasks when you have multiple responsibilities, such as serving a customer, completing an order, and stocking shelves?" (Highlight time management, organization, and understanding of operational urgency).

Company & Culture Questions:

• Motivation: "Why are you interested in working at Michaels, specifically in the framing department?" (Connect your interest to creativity, customer service, or specific skills you wish to develop).

• Values Alignment: "How do you embody Michaels' values of creativity, customer focus, and teamwork in your work?" (Provide specific examples from past experiences).

• Adaptability: "This role requires flexibility in hours and tasks. How do you adapt to changing priorities or work environments?" (Showcase your willingness to be versatile and support the team).

Portfolio Presentation Strategy:

• Verbal Portfolio: Be prepared to discuss specific examples from your resume or past experiences that demonstrate your customer service, sales, problem-solving, and any relevant technical or creative skills.

• Work Samples (if applicable): If you have any personal framing projects or examples of creative work, be ready to briefly describe them and what you learned from the process.

• Process Walkthrough: Clearly articulate how you would approach a custom framing consultation and production process, demonstrating an understanding of the steps involved and attention to detail.

📝 Enhancement Note: Interview preparation for this role should focus on demonstrating strong interpersonal skills, a customer-centric mindset, a willingness to learn technical framing skills, and an understanding of basic retail operations. Be ready to provide concrete examples that illustrate your capabilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Customization: Tailor your resume to highlight relevant experience in customer service, sales, any creative arts, or roles involving detailed work and problem-solving. Quantify achievements where possible (e.g., "Increased customer satisfaction by X%" or "Successfully managed X custom orders per week").

• Prepare for Interview Questions: Review common interview questions related to customer service, sales, teamwork, and problem-solving. Prepare specific examples from your past experiences using the STAR method (Situation, Task, Action, Result).

• Research Michaels: Familiarize yourself with Michaels' mission, values, product offerings, and the importance of the framing department. Understand their commitment to creativity and customer experience.

• Practice Your "Verbal Portfolio": Be ready to articulate your skills and experiences clearly and concisely, focusing on how they align with the responsibilities of a Part Time Framer. Practice explaining how you would handle customer interactions and operational tasks.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.