part time framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Winston-Salem, North Carolina, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: 2026-06-01

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Engage directly with customers to understand their framing needs and provide expert design consultation, driving custom framing sales.

• Execute the end-to-end custom framing process, from initial order placement through high-quality production and timely delivery.

• Maintain visual merchandising standards for the custom framing department and other assigned retail areas to enhance customer shopping experience.

• Operate the point-of-sale (POS) system, manage cash handling with accuracy, and support omni-channel fulfillment processes.

• Contribute to overall store operations, including receiving inventory, stocking shelves, and ensuring a safe, clean, and clutter-free environment.

📝 Enhancement Note: This role blends customer-facing sales and service with specialized production skills in custom framing. The "part-time framer" title suggests a focus on both direct sales and the craft of framing, requiring a candidate who can excel in both building customer relationships and executing detailed production tasks. The integration of "Elevated ABC Deliver" indicates a structured approach to customer engagement and sales within the custom framing context.

📈 Primary Responsibilities

• Customer Consultation & Sales:

  • Build strong customer relationships by actively listening to their needs and providing tailored custom framing solutions.
  • Utilize design expertise and product knowledge to guide customers through selection of frames, mats, glass, and other components.
  • Drive custom framing sales by effectively communicating value, features, and benefits of framing services.
  • Achieve personal sales and production targets as set by the organization.

• Custom Framing Production:

  • Accurately measure artwork and select appropriate materials based on customer specifications and framing best practices.
  • Operate specialized framing equipment, including mat cutters and potentially heat presses, with precision and safety.
  • Construct custom frames with a high degree of quality, ensuring proper alignment, assembly, and finishing.
  • Complete framing orders on time and to customer satisfaction, adhering to all Standard Operating Procedures (SOPs).

• Store Operations & Merchandising:

  • Maintain the visual presentation of the ready-made frame department and other assigned areas to company standards.
  • Support inventory management through accurate receiving, stocking, and replenishment processes (SISO and Directed Replenishment).
  • Ensure a safe, clean, and organized store environment, adhering to all safety and shrink prevention programs.
  • Assist with truck un-loads and stocking activities, ensuring compliance with established procedures.

• Customer Service & Transactions:

  • Deliver friendly and helpful customer service, assisting shoppers in locating products and providing solutions.
  • Operate the cash register, process transactions accurately, and adhere to all cash handling policies and procedures.
  • Support omni-channel initiatives by assisting with online order fulfillment and customer pickup processes.

• Team Collaboration & Compliance:

  • Interact positively and respectfully with colleagues, promoting a collaborative and inclusive work environment.

  • Adhere to all company policies, SOPs, and programs, ensuring compliance with applicable laws and regulations.

  • Serve as a role model by embodying company values and projecting a positive image.

📝 Enhancement Note: The responsibilities highlight a dual role: a "designer" focused on consultative sales for custom framing and a "production specialist" executing the framing craft. The emphasis on "Elevated ABC Deliver" suggests a structured sales methodology that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent required.

Experience:

• 0-2 years of experience in a customer-facing retail or service environment.

Required Skills:

• Basic Computer Skills: Proficiency in navigating computer systems for order entry, POS operations, and potentially basic inventory management.

• Basic Measuring Skills: Ability to take accurate measurements for custom framing projects.

• Equipment Operation: Capability to learn and safely operate framing equipment, including mat cutters and glass cutters.

• Customer Service Excellence: Proven ability to engage customers, understand needs, and provide solutions in a retail setting.

• Sales Acumen: Aptitude for selling products and services, with a focus on consultative selling within the custom framing context.

• Cash Handling: Demonstrated accuracy and reliability in processing financial transactions.

• Attention to Detail: Crucial for precise framing measurements, production, and maintaining store standards.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail sales environment, particularly with custom or high-value product sales.

• Custom Framing Expertise: Hands-on experience or formal training in custom framing techniques, materials, and design principles.

• Visual Merchandising: Ability to create appealing displays and maintain department presentation standards.

• Art & Design Knowledge: Familiarity with art, framing styles, and conservation techniques.

• Omni-Channel Operations: Experience with fulfilling online orders or assisting with buy-online, pick-up-in-store (BOPIS) processes.

📝 Enhancement Note: The "0-2" experience level indicates that this role is largely entry-level, with a strong emphasis on trainability for the technical aspects of framing and a foundational understanding of customer service and sales principles. Candidates with demonstrable soft skills in communication and problem-solving, coupled with a willingness to learn technical skills, will be competitive.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be strictly required for this entry-level role, candidates are encouraged to prepare examples of their work or projects that demonstrate:
  • Design Sensibility: Showcase examples of visually appealing arrangements or solutions, even if not framed pieces (e.g., mood boards, design sketches).
  • Problem-Solving: Highlight instances where you identified a customer need and provided a creative solution, particularly in a retail or service context.
  • Process Adherence: Be prepared to discuss how you follow established procedures and SOPs in your work.
  • Quality Output: If you have examples of finished products (e.g., personal framing projects, crafts), these can be beneficial.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and approach to:
  • Workflow Management: How they would manage multiple framing orders, prioritizing tasks to meet deadlines.
  • Quality Control: Their methods for ensuring the quality and accuracy of their work before customer delivery.
  • System Utilization: How they would use POS systems, basic computer tools, and potentially inventory management software to support their role.

📝 Enhancement Note: Given the "0-2" experience level and part-time nature, the focus is less on a formal portfolio and more on the candidate's ability to articulate their thought process regarding design, customer interaction, and adherence to process. Candidates should be ready to speak to any projects or experiences that showcase these capabilities.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance coverage may be available, often with eligibility requirements based on hours worked.

• Paid Time Off (PTO): Accrued paid time off for eligible part-time employees.

• Tuition Assistance: Support for continuing education, potentially including reimbursement or discounts.

• Employee Discounts: Generous discounts on Michaels products and services, a significant perk for a creative retail environment.

• 401(k) Retirement Plan: Options for retirement savings, often with a company match based on eligibility.

• Employee Assistance Program (EAP): Resources for personal and professional support.

Working Hours:

• This is a part-time position, with hours typically ranging from 15-25 hours per week.

• Work hours will include nights, weekends, and potentially early mornings, aligning with retail operational needs.

• Flexibility in scheduling is often required to meet business demands, especially during peak seasons.

📝 Enhancement Note: Salary estimates are based on general retail part-time wages in the Winston-Salem, NC area and the specialized nature of the role. Specific benefits eligibility for part-time employees can vary and should be confirmed with the employer.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing)

Company Size: Large (Over 10,000 employees globally)

Founded: 1973

Company Description: Michaels is North America's largest retailer for arts, crafts, and custom framing. The company operates over 1,300 stores and online platforms, providing a vast array of creative products and services. Their mission is to "fuel the joy of creativity and celebration."

Team Structure:

• Store Level: This role is part of a store team, reporting to a Store Manager or Assistant Manager, with direct supervision likely from a Framing Department Lead or Operations Manager.

• Cross-functional Collaboration: The framer will interact with various store associates, including sales floor staff, cashiers, and potentially stockroom personnel. Collaboration with the omni-channel fulfillment team may also be necessary.

• Specialized Department: Works within a dedicated Custom Framing department, requiring close coordination with other framing specialists.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing personalized solutions ("Elevated ABC Deliver").

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) for sales, production, safety, and inventory management.

• Data-Informed Decisions: While this role is hands-on, the company likely uses sales data and performance metrics to guide operations and sales targets.

• Continuous Improvement: Focus on efficient operations, shrink reduction, and enhancing the customer experience.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is rooted in creativity and community. For a framer, this translates to an environment that values artistic expression, customer engagement, and operational efficiency in delivering creative solutions. The large company size means structured training programs and established operational frameworks.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Junior Specialist

Reporting Structure:

• Reports to Store Management (Store Manager, Assistant Manager, or Department Manager).

Operations Impact:

• Directly impacts store revenue through custom framing sales and general retail sales.

• Contributes to customer satisfaction and loyalty by delivering high-quality framing solutions and excellent service.

Growth Opportunities:

• Framing Specialist Progression: Advance to Senior Framer, Framing Department Lead, or even Framing Manager roles, taking on more responsibility for sales targets, team training, and operational oversight.

• Retail Management Track: Transition into broader retail management roles, such as Assistant Store Manager or Store Manager, leveraging customer service, sales, and operational experience.

• Cross-Departmental Skills: Develop expertise in other store areas like visual merchandising, inventory management, or operations, opening doors to specialized roles within Michaels.

• Skill Development: Opportunity to become a certified framer and master advanced framing techniques, potentially leading to specialized roles or even business ownership in the future.

📝 Enhancement Note: The growth path within Michaels is clearly defined, offering opportunities to deepen expertise in framing or to move into general retail management. For operations professionals, this role is a starting point to understand the front-line execution of retail operations and customer engagement.

🌐 Work Environment

Office Type: Retail Store Environment

Office Location(s): Winston-Salem, North Carolina (specifically the Hanes Mall Blvd location).

Workspace Context:

• Customer-Facing Areas: The majority of the work occurs on the retail sales floor and within the custom framing department, which is typically a well-lit and customer-accessible area.

• Production Area: The framing shop involves specialized equipment and tools, including glass cutters and potentially heat presses. This area requires careful attention to safety procedures.

• Stock Room: May involve working in stock rooms for inventory management and replenishment, which may be climate-controlled or not.

• Collaborative Space: The sales floor and framing area are dynamic spaces that require interaction with customers and colleagues.

Work Schedule:

• Part-time, with varied hours including nights, weekends, and early mornings.

• The schedule will be determined based on store needs and employee availability, requiring flexibility.

• Work hours are generally aligned with typical retail operating hours.

📝 Enhancement Note: The work environment is typical for a retail setting, with a focus on customer interaction and hands-on tasks. The framing shop itself presents a unique, specialized workspace within the broader store.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and experience.

• Phone/Video Interview: A preliminary conversation to gauge fit, discuss experience, and confirm availability.

• In-Person Interview:

  • Customer Service & Sales Simulation: May involve role-playing scenarios to assess customer interaction and sales approach.
  • Skills Assessment: Discussion of basic computer and measuring skills, and potentially a demonstration of handling framing tools if applicable and safe.
  • Operational Understanding: Questions about adherence to SOPs, safety, and teamwork.
  • Cultural Fit: Evaluation of how well the candidate aligns with Michaels' creative and customer-focused values.

• Reference Checks: Verification of previous employment and performance.

Portfolio Review Tips:

• While not a formal requirement, be prepared to discuss any projects or experiences that showcase:
  • Design Skills: How you approach aesthetics and customer preferences.
  • Problem-Solving: Examples of how you've overcome challenges in customer service or creative tasks.
  • Attention to Detail: How you ensure accuracy and quality in your work.
  • Product Knowledge: If you have specific knowledge of art materials, framing techniques, or retail products.

Challenge Preparation:

• Be ready to discuss:
  • Handling Difficult Customers: How you would de-escalate a situation or resolve a complaint.
  • Sales Scenarios: How you would approach a customer looking for custom framing advice.
  • Process Adherence: Why following SOPs is important, especially in a retail and production environment.
  • Teamwork: How you contribute to a positive team dynamic.

📝 Enhancement Note: For this role, interview preparation should focus on demonstrating strong interpersonal skills, a willingness to learn technical framing skills, and a commitment to customer service and operational standards. Being able to articulate how you embody Michaels' creative culture is also key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat cutters (e.g., Logan, Fletcher)
  • Glass cutters
  • Framing moulder/chopper
  • Assembler (e.g., V-nailer, staple gun)
  • Heat press (potentially for specific applications)

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and potentially inventory lookups.

• Basic Computer Software: For order entry, email communication, and accessing training materials.

Analytics & Reporting:

• While not directly responsible for complex analytics, the role involves contributing data through:
  • Sales transactions recorded via POS.
  • Inventory counts and replenishment data.

CRM & Automation:

• Customer Relationship Management (CRM): The POS system and potentially a separate customer database will track customer purchase history and preferences for custom framing.

• Order Management Systems: Integrated with POS for custom framing orders, tracking production status and completion.

• Inventory Management Systems: For tracking stock levels of frames, mats, glass, and other supplies.

📝 Enhancement Note: Proficiency in operating specialized framing equipment is a core technical requirement. While advanced software skills aren't mandated, familiarity with POS systems and basic computer operations is essential for daily tasks.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Embrace and foster a passion for arts, crafts, and creative expression.

• Customer Focus: Prioritize customer needs, providing exceptional service and tailored solutions.

• Quality & Craftsmanship: Commit to high standards in both product creation and store presentation.

• Teamwork & Respect: Collaborate positively with colleagues, fostering an inclusive and supportive environment.

• Integrity & Accountability: Uphold company policies, safety standards, and personal responsibility in all tasks.

• Efficiency: Strive for operational excellence in sales, production, and store upkeep.

Collaboration Style:

• Customer-Centric: All interactions, whether with customers or colleagues, should aim to be helpful and solution-oriented.

• Process-Oriented: Work effectively within established SOPs and workflows to ensure consistency and quality.

• Supportive: Willingness to assist team members, share knowledge, and contribute to collective goals.

• Communicative: Openly share information regarding customer needs, production status, and operational issues.

📝 Enhancement Note: The company culture strongly emphasizes creativity, customer engagement, and a positive, supportive team environment. Candidates should demonstrate alignment with these values.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time between engaging with customers for sales and performing detailed framing production.

• Handling Customer Expectations: Meeting diverse customer needs and managing expectations regarding custom framing timelines, costs, and design outcomes.

• Technical Skill Acquisition: Learning to safely and accurately operate framing equipment and master various framing techniques.

• Maintaining Visual Standards: Ensuring consistent high-quality presentation of the framing department and other assigned areas.

• Physical Demands: Performing tasks that require standing for long periods, lifting, and reaching.

Learning & Development Opportunities:

• Framing Skills Certification: Opportunity to gain expertise and potentially formal certification in custom framing.

• Sales & Customer Service Training: Access to company-provided training on sales techniques, customer relationship management, and product knowledge.

• Retail Operations Exposure: Learning the fundamentals of store operations, inventory management, and visual merchandising.

• Career Advancement: Potential pathways into senior framing roles, department leadership, or broader retail management within Michaels.

• Product Knowledge Expansion: Deepening understanding of art, materials, and design trends within the arts and crafts industry.

📝 Enhancement Note: This role offers a practical entry into specialized retail operations. The challenges are typical for a hybrid sales/production role, with ample opportunities for skill development and career progression within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales:

  • "Describe a time you helped a customer find the perfect solution to their needs. How did you approach it?" (Focus on consultative selling, active listening).
  • "Imagine a customer wants a frame that is out of stock or unavailable. How would you handle this situation?" (Focus on problem-solving, alternative solutions, managing expectations).
  • "How would you approach a customer who seems hesitant or unsure about purchasing a custom frame?" (Focus on building rapport, offering expertise, addressing concerns).

• Operations & Production:

  • "Why is attention to detail important in custom framing?" (Focus on accuracy, quality, customer satisfaction).
  • "How would you prioritize your tasks if you had several custom framing orders with different deadlines and a customer waiting for assistance?" (Focus on time management, multitasking, operational efficiency).
  • "What steps would you take to ensure the safety of yourself and others when operating framing equipment like a glass cutter?" (Focus on safety protocols, SOP adherence).

• Teamwork & Culture:

  • "How do you contribute to a positive and collaborative work environment?" (Focus on interpersonal skills, support for colleagues).

Company & Culture Questions:

• Research Michaels' mission, values, and recent initiatives.

• Be prepared to discuss why you are interested in working for Michaels and specifically in a custom framing role.

Portfolio Presentation Strategy:

• If you have any personal framing projects, art pieces you've framed, or design sketches, be ready to briefly describe them, focusing on:

  • The problem you were solving or the aesthetic goal.
  • The materials and techniques you used.
  • The outcome and your satisfaction with it.

• For retail experience, be ready to discuss specific sales achievements or customer service successes.

📝 Enhancement Note: Interview preparation should emphasize demonstrating enthusiasm for creativity, strong customer service skills, an aptitude for learning technical processes, and a commitment to operational excellence.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Tailor your resume: Highlight any relevant retail, customer service, sales, or hands-on/craft experience. Use keywords from the job description such as "custom framing," "customer service," "sales," "measuring skills," and "retail operations."

• Prepare for the interview: Review common interview questions for retail and customer-facing roles. Practice articulating your customer service approach, problem-solving skills, and willingness to learn technical framing skills.

• Research Michaels: Familiarize yourself with the company's mission, values, and product offerings, particularly in the custom framing department. Understand their commitment to creativity and customer experience.

• Be ready to discuss your availability: As this is a part-time role with varied hours, clearly communicate your availability for nights, weekends, and potential early mornings.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.