Part-Time Framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Virginia Beach, VA

Job Type: Part-Time

Category: Retail Operations / Art & Design

Date Posted: June 15, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Responsible for creating custom framing solutions and building customer relationships through elevated sales and production delivery.

• Ensures a safe, clean, and well-merchandised store environment, adhering to Standard Operating Procedures (SOPs) and company programs.

• Operates framing equipment, glass cutters, and cash registers, contributing to overall retail operations and customer satisfaction.

• Supports inventory management through truck unloading, stocking, and maintaining designated areas like the ready-made frame department.

• Enhances the customer shopping experience by providing friendly service, locating products, and offering solutions.

📝 Enhancement Note: This role is situated within a retail environment, focusing on specialized custom framing services. The "Framer" title implies a hands-on operational role with a strong emphasis on both customer interaction and technical execution of framing services. The "Part-Time" designation suggests a focus on supporting peak hours or specific operational needs within the store.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by providing personalized design consultations and framing solutions.

• Achieve sales and production targets through effective selling techniques and high-quality custom framing services.

• Execute custom framing orders accurately, ensuring timely completion and adherence to quality standards.

• Maintain the visual presentation and stock levels of the ready-made frame department, including executing SISO (Store-Initiated, Store-Ordered) and Directed Replenishment processes.

• Deliver exceptional customer service by actively engaging with shoppers, assisting them in finding products, and offering tailored solutions.

• Uphold and implement all Standard Operating Procedures (SOPs) and company policies to ensure operational efficiency and compliance.

• Actively participate in shrink and safety programs, contributing to a secure and hazard-free work environment.

• Demonstrate positive and respectful interactions with colleagues and customers, serving as a role model for company values and promoting a positive organizational image.

• Participate in truck unloading and stocking processes, ensuring adherence to truck standards and completion within budget.

• Operate the cash register accurately and efficiently, executing all cash handling procedures to company standards.

• Proactively acknowledge customers, assist with product location, and provide comprehensive solutions to their needs.

• Support and execute Omni-channel processes, ensuring a seamless customer experience across all sales channels.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, hands-on production, and general retail operations. The emphasis on "Elevated ABC Deliver" and "Personal Designer" suggests a consultative sales approach within the framing department, moving beyond transactional retail.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred.

Experience: 0-2 years of experience in a retail or customer-facing role.

Required Skills:

• Basic computer proficiency for point-of-sale (POS) systems and potential inventory management software.

• Fundamental measuring skills for accurate order processing and production.

• Ability to operate framing equipment safely and effectively.

• Proficiency in using a glass cutter.

• Strong customer service orientation with excellent interpersonal skills.

• Basic cash handling and transaction processing abilities.

• Ability to maintain a clean and organized workspace. Preferred Skills:

• Prior retail sales experience, particularly in a consultative or custom product environment.

• Proven experience in selling products and/or services directly to customers.

• Familiarity with visual merchandising principles.

• Experience with inventory management or stock replenishment processes.

• Knowledge of art or design principles is a plus.

📝 Enhancement Note: The required skills are entry-level, focusing on foundational abilities necessary for retail operations and the specific technical aspects of framing. Preferred skills indicate a desire for candidates who can quickly ramp up in sales and product knowledge, suggesting that prior retail sales experience is highly valued for accelerating performance.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level position, candidates are encouraged to highlight any relevant projects or experiences that demonstrate attention to detail, problem-solving, or customer interaction.

• Examples could include personal projects involving design or crafting, volunteer work with visual display responsibilities, or instances where attention to detail was critical. Process Documentation:

• Understanding of and adherence to Standard Operating Procedures (SOPs) is critical.

• Ability to follow established workflows for order taking, production, and customer service.

• Documentation of personal sales and production achievements, if available, can strengthen an application.

📝 Enhancement Note: For an entry-level, part-time role like this, a formal portfolio of previous work is unlikely to be a strict requirement. The emphasis will be on demonstrating an understanding of and willingness to follow established processes and company standards. Highlighting any personal projects that showcase precision or creative problem-solving could be beneficial.

💵 Compensation & Benefits

Salary Range: As a part-time role with entry-level requirements, the hourly wage is estimated to be between $12.00 - $15.00 USD per hour. This range is based on typical retail associate compensation in the Virginia Beach area for similar roles, considering the cost of living and industry benchmarks for part-time positions.

Benefits:

• Health Insurance (Medical, Dental, and Vision) - While typically offered to full-time employees, part-time team members may have access to these benefits depending on hours worked and company policy.

• Paid Time Off - Accrued based on hours worked, providing flexibility for personal time.

• Tuition Assistance - Support for continuing education and skill development.

• Generous Employee Discounts - Significant discounts on Michaels products, fostering personal creativity.

• Other benefits may include: Employee Assistance Program (EAP), potential for 401(k) contributions (eligibility criteria apply).

Working Hours: Part-time, with typical work hours ranging from 15-25 hours per week. Flexibility is required, including availability for nights, weekends, and potentially early mornings, to cover store operational needs.

📝 Enhancement Note: Salary is estimated based on general retail industry standards for part-time roles in the specified location. Specific benefit eligibility for part-time employees can vary significantly and should be confirmed directly with Michaels. The working hours are indicative of a typical part-time retail schedule.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America, specializing in arts, crafts, decor, and custom framing. This industry demands creativity, customer engagement, and efficient inventory management.

Company Size: Large (Over 10,000 employees globally, with over 1,300 stores in North America). This signifies a well-established corporate structure with defined operational procedures and a broad employee base.

Founded: 1973. With a long history, Michaels has developed robust operational processes and a strong brand presence in the retail market.

Team Structure:

• The Framer will be part of the in-store retail team, reporting to the Store Manager or an Assistant Manager.

• The team typically includes a Store Manager, Assistant Managers, Key Holders, and various Associates (e.g., Framers, Cashiers, Stock Associates).

• Collaboration is essential, with Framers working closely with sales associates to assist customers and with other team members during truck unloading and general store maintenance. Methodology:

• Emphasis on customer-centric service, aiming to "fuel the joy of creativity and celebration."

• Operations are guided by Standard Operating Procedures (SOPs) to ensure consistency and compliance.

• Data-driven approaches are likely used for sales tracking, inventory management, and performance analysis at the store level.

• Focus on visual merchandising and maintaining an appealing store environment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates within a highly competitive retail landscape where customer experience, product knowledge, and efficient store operations are paramount. The company culture appears to foster creativity, teamwork, and a commitment to customer satisfaction. The large company size suggests standardized training and operational protocols.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Associate. This role is designed for individuals starting their careers or seeking part-time opportunities in a retail operations setting. It provides foundational experience in customer service, sales, and basic operational tasks.

Reporting Structure: Reports directly to store management (Store Manager or Assistant Manager). The role involves day-to-day task direction from supervisors and collaboration with fellow store associates.

Operations Impact: The Framer's impact is primarily at the store level, directly influencing customer satisfaction through quality framing services and sales. They contribute to the store's overall sales performance, operational efficiency (e.g., stock management, store presentation), and the creation of a positive shopping environment.

Growth Opportunities:

• Within the Framing Role: Potential to become a senior framer or specialist, developing advanced design and production skills.

• Retail Management Track: Opportunity to move into roles such as Key Holder, Key Leader, Assistant Store Manager, or Store Manager, with increased responsibility for store operations and team leadership.

• Cross-Functional Development: Exposure to other areas of retail operations, such as visual merchandising, inventory control, or Omni-channel fulfillment, can lead to broader skill sets.

• Specialized Training: Access to training on new framing techniques, design trends, and customer service excellence.

📝 Enhancement Note: While this is an entry-level position, Michaels often provides pathways for internal growth within their retail operations. Demonstrating strong performance, a willingness to learn, and a positive attitude can open doors to supervisory roles or specialized positions within the company.

🌐 Work Environment

Office Type: Public retail store setting. This involves working in a customer-facing environment with a mix of sales floor and back-of-house (stockroom, framing area) responsibilities.

Office Location(s): Virginia Beach, VA. The specific store is located at 1169 Nimmo Pkwy, Ste 222. This location is part of a retail hub, implying regular customer traffic.

Workspace Context:

• The primary workspace is the retail floor and the dedicated custom framing area within the store.

• The framing shop is equipped with specialized tools such as a glass cutter and heat press.

• Employees will interact with customers throughout the store and collaborate with other team members.

• Stock rooms may not be climate-controlled, and some outdoor work may be required for truck unloading.

Work Schedule: Variable part-time schedule. This includes evenings, weekends, and potentially early mornings. Flexibility is key to meet the demands of a retail environment where customer traffic fluctuates.

📝 Enhancement Note: The work environment is dynamic and interactive, requiring adaptability to customer needs and store operational rhythms. The framing area is a specialized workstation requiring specific safety awareness and tool handling.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete online application.

• Phone Screen: A brief call with an HR representative or hiring manager to discuss experience, availability, and basic qualifications.

• In-Person Interview: Typically with the Store Manager or Assistant Manager. This will likely involve behavioral questions assessing customer service skills, teamwork, problem-solving, and alignment with company values. You may be asked about your understanding of the framing services and your motivation for the role.

• Skills Assessment/Demonstration (Optional): While not explicitly stated, for a hands-on role, a brief demonstration of basic measuring skills or an understanding of how to operate simple equipment might be requested.

• Offer: If successful, an offer of employment will be extended.

Portfolio Review Tips:

• For this role, a formal portfolio isn't expected. However, be prepared to discuss any relevant personal projects or experiences that showcase attention to detail, creativity, or customer interaction.

• If you have examples of crafts, custom work, or visual displays you've created, be ready to describe them and your process. Challenge Preparation:

• Behavioral Questions: Prepare examples using the STAR method (Situation, Task, Action, Result) for questions related to customer service, problem-solving, teamwork, handling difficult situations, and meeting goals.

• Situational Questions: Be ready to answer hypothetical scenarios, such as "How would you handle a customer who is unhappy with their custom frame?" or "How would you prioritize tasks during a busy period?"

• Company Knowledge: Research Michaels' mission, values, and product offerings to demonstrate genuine interest. Understand the importance of custom framing to their business model.

📝 Enhancement Note: The interview process is designed to assess both practical skills and cultural fit. For an entry-level position, emphasis is placed on attitude, willingness to learn, and customer service aptitude. Demonstrating a proactive approach and a passion for creative solutions will be beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Standard framing tools including mat cutters, saws, jointers, and potentially heat presses for specialized framing applications.

• Glass Cutter: Essential for sizing glass or acrylic to fit custom frames.

• Measuring Tools: Tape measures, rulers, and potentially digital measuring devices.

• Computer Skills: Basic computer proficiency for POS systems, timekeeping, and potential internal communication platforms.

Analytics & Reporting:

• Point of Sale (POS) System: For processing transactions, managing sales data, and potentially tracking customer orders.

• Inventory Management Software: Used for tracking stock levels, managing replenishment orders, and performing stock counts (e.g., SISO, Directed Replenishment).

CRM & Automation:

• Customer Relationship Management (CRM) Aspects: While not a dedicated CRM role, the focus on building customer relationships and understanding their needs has CRM elements within the sales process.

• Omni-channel Fulfillment Systems: For processing online orders that require in-store pickup or shipment.

📝 Enhancement Note: Proficiency in basic computer skills and an aptitude for learning how to operate specialized framing equipment are key. The company relies on standard retail technology for sales, inventory, and customer service management.

👥 Team Culture & Values

Operations Values:

• Creativity: Fueling the joy of creativity and celebration is central to Michaels' mission. This role encourages creative problem-solving in framing solutions.

• Customer Focus: Prioritizing customer relationships and providing memorable experiences is paramount.

• Teamwork: Collaboration is essential for store operations, from customer service to stock management.

• Integrity: Adhering to company policies, SOPs, and ethical standards in all interactions.

• Efficiency: Maintaining a clean, organized store and executing tasks promptly to ensure operational flow.

Collaboration Style:

• Cross-functional: Framers work closely with sales associates to assist customers, often transitioning from sales floor interactions to custom framing consultations.

• Supportive: Team members are expected to support each other during busy periods, truck unloadings, and general store maintenance.

• Process-Oriented: Adherence to established SOPs ensures a consistent and predictable workflow across the team.

📝 Enhancement Note: The culture at Michaels is built around fostering creativity and delivering excellent customer service within a structured retail environment. Team members are expected to be collaborative and adhere to established operational procedures.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also meeting production deadlines for custom framing orders.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex projects.

• Physical Demands: The role requires physical stamina, including standing for long periods, lifting heavy items, and working with tools.

• Learning Curve: Mastering the operation of framing equipment and developing design consultation skills can take time.

Learning & Development Opportunities:

• Framing Expertise: Develop advanced skills in design, preservation techniques, and custom framing solutions.

• Sales & Customer Service: Enhance consultative selling techniques and customer relationship management.

• Retail Operations: Gain experience in inventory management, merchandising, and store operations.

• Product Knowledge: Deepen understanding of various art materials, framing styles, and preservation methods.

• Potential for Advancement: Opportunities to move into leadership roles within the store.

📝 Enhancement Note: This role offers a solid foundation in retail operations and specialized craft skills. The primary challenge will be balancing the creative, customer-facing aspects with the operational demands of a busy retail store.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you helped a customer find exactly what they were looking for." (Assesses customer service and problem-solving.)

• "Describe your experience with custom orders or personalized products." (Evaluates relevant sales/production experience.)

• "How do you stay organized when managing multiple tasks or orders?" (Tests organizational and time management skills.)

• "What does good customer service mean to you in a retail environment?" (Probes understanding of customer-centricity.) Company & Culture Questions:

• "Why are you interested in working for Michaels?" (Assesses genuine interest and brand alignment.)

• "What do you know about our custom framing services?" (Tests research and understanding of the role's core function.)

• "How would you handle a situation where a customer is unhappy with a custom framing order?" (Evaluates conflict resolution and service recovery.)

• "Describe a time you worked effectively as part of a team." (Assesses collaboration and teamwork.) Portfolio Presentation Strategy:

• Since a formal portfolio isn't typically required, focus on verbally presenting your qualifications.

• Be prepared to discuss any relevant personal projects, craft experience, or instances where you applied attention to detail or problem-solving skills.

• Highlight your ability to learn new skills and operate equipment safely and efficiently.

📝 Enhancement Note: Interviewers will look for candidates who are enthusiastic, customer-focused, detail-oriented, and possess a willingness to learn and contribute to the team. Highlighting any hands-on or creative experiences, even personal ones, can be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal (https://michaels.wd5.myworkdayjobs.com/External/job/Virginia-Beach-1169-Nimmo-Pkwy-Ste-222/Part-Time-Framer_R00312476-1).

• Resume Optimization: Tailor your resume to highlight customer service, sales, attention to detail, and any experience with tools or hands-on tasks. Use keywords from the job description like "customer service," "sales," "measuring skills," and "retail operations."

• Prepare for Interview Questions: Practice answering behavioral and situational questions using the STAR method, focusing on examples that demonstrate your ability to handle customer interactions, work in a team, and manage tasks efficiently.

• Research Michaels: Familiarize yourself with Michaels' mission, values, product offerings, and specifically their custom framing services. Understand their commitment to creativity and customer experience.

• Highlight Availability: Be clear about your availability, especially for weekends and evenings, as this is a key requirement for part-time retail roles.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.