Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: West Lebanon, NH

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: 2026-08-03

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically in the custom framing department.

• Responsibilities include building customer relationships through consultative selling of framing solutions, ensuring high-quality production of custom orders, and maintaining store standards.

• Key operational duties involve operating the cash register, managing inventory for ready-made frames, and assisting with stock replenishment and omni-channel processes.

• The position requires adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and operational efficiency.

📝 Enhancement Note: While the title is "Part Time Framer," the responsibilities extend beyond just framing to encompass general retail operations, customer engagement, and sales, indicating a customer-facing role with a specialized focus.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by actively engaging them using the "Elevated ABC Deliver" methodology to understand their needs and recommend tailored custom framing solutions.
  • Drive sales and production targets by effectively presenting framing options and closing sales.
  • Acknowledge customers promptly, assist them in locating products, and provide comprehensive solutions to their creative needs.

• Custom Framing Production:

  • Complete custom framing orders with a strong emphasis on high-quality craftsmanship and adherence to delivery timelines.
  • Operate framing equipment and tools safely and efficiently to produce finished custom pieces.

• Store Operations & Merchandising:

  • Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Sales In, Stock Out) and Directed Replenishment processes.
  • Ensure a safe, clean, and clutter-free environment throughout the store, adhering to all safety programs and SOPs.
  • Participate actively in the truck un-load and stocking processes, ensuring adherence to truck standards and completion within budget.

• Transaction Processing & Omni-Channel Support:

  • Operate the cash register accurately and efficiently, executing cash handling procedures to company standards.
  • Support and execute omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship from store.

• Teamwork & Compliance:

  • Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

  • Interact positively and respectfully with colleagues, maintaining a positive attitude even in challenging situations.

  • Promote the organization's vision and values, serving as a role model for other team members.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales/customer interaction and production/operational tasks, common in specialized retail roles where employees are expected to be versatile.

🎓 Skills & Qualifications

Education:

• No specific educational degree is explicitly required, suggesting a focus on practical skills and on-the-job training. Experience:

• 0-2 years of experience, indicating an entry-level or junior position suitable for individuals new to the workforce or retail operations. Required Skills:

• Basic Computer Skills: Ability to navigate store systems, POS, and potentially basic design software for order entry.

• Basic Measuring Skills: Essential for accurate custom framing order specifications.

• Equipment Operation: Proficiency in operating framing equipment and a glass cutter is a mandatory requirement.

• Customer Service Excellence: Proven ability to engage customers, understand needs, and provide solutions in a retail setting.

• Sales Acumen: Capacity to present products/services effectively and drive sales.

• Cash Handling: Competence in operating a cash register and managing financial transactions accurately.

• Adherence to SOPs: Willingness and ability to follow established Standard Operating Procedures and company guidelines.

Preferred Skills:

• Retail Experience: Prior experience working in a retail environment, understanding store operations and customer flow.

• Selling Experience: Proven track record in selling products or services, demonstrating consultative sales abilities.

• Merchandising Skills: Ability to maintain visual standards and manage product displays effectively.

• Inventory Management: Familiarity with stock replenishment and inventory control processes.

📝 Enhancement Note: The emphasis on "basic" skills for required qualifications suggests that on-the-job training will be a significant component of this role, with a preference for candidates who can quickly adapt and learn.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated Customer Service Excellence: While not a formal portfolio, candidates should be prepared to articulate examples of exceptional customer interactions and problem-solving in previous roles.

• Sales Achievement Examples: Be ready to discuss instances where you successfully met or exceeded sales targets, particularly in product or service-based sales.

• Process Adherence Examples: Provide specific examples of how you have followed Standard Operating Procedures (SOPs) in previous roles to ensure consistency and compliance.

• Operational Efficiency Contributions: Highlight any contributions made to improving store operations, such as efficient stocking, merchandising, or customer flow.

Process Documentation:

• The role requires adherence to existing Standard Operating Procedures (SOPs) for framing, sales, and general store operations.

• Candidates are expected to document their work through the Point of Sale (POS) system for transactions and potentially through internal order management systems for custom framing.

• Performance will be measured against established metrics for sales, production quality, and customer satisfaction, implying a need to understand and contribute to process measurement.

📝 Enhancement Note: For an entry-level retail role like this, a formal portfolio is unlikely. However, candidates are expected to demonstrate their skills and experience through behavioral interview questions and by articulating their understanding of operational processes and customer service principles.

💵 Compensation & Benefits

Salary Range:

• As this is a part-time retail position, the salary is expected to be at or near the local minimum wage, with potential for a slight increase based on experience and specific skills. For West Lebanon, NH, an estimated range would be $12.00 - $15.00 per hour. This estimate is based on current retail wage benchmarks for similar roles in New Hampshire, considering the entry-level nature of the position and the part-time employment type. Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Health insurance options available, eligibility may depend on hours worked.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs.

• Tuition Assistance: Support for educational pursuits, potentially for continuing education or career development.

• Adoption Assistance: Financial support for employees growing their families through adoption.

• Employee Discounts: Significant discounts on Michaels products and services, a key perk for retail roles.

• Partner Discount Programs: Access to discounts with other affiliated companies.

Working Hours:

• This is a part-time position. The exact number of hours per week will vary but are generally expected to be less than 30 hours.

• Work hours will include nights, weekends, and early mornings, reflecting the demands of a retail environment.

• Flexibility in scheduling is often required to meet business needs.

📝 Enhancement Note: The provided benefits are comprehensive for a part-time retail role, suggesting Michaels invests in its team members. The salary estimate is a benchmark and can vary based on specific location nuances and candidate experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America, providing a wide range of supplies for creative projects, including framing services.

Company Size: Over 1,300 stores in the US and Canada, with a significant online presence. This indicates a large, established retail organization with structured operational processes.

Founded: 1973. With decades of history, Michaels has a well-defined brand identity and operational framework.

Team Structure:

• Store-Level Operations: This role is part of a local store team, likely reporting to a Store Manager or an Assistant Store Manager, with direct supervision from a framing department lead or manager if applicable.

• Cross-functional Collaboration: The framer will collaborate with other store associates, including cashiers and sales floor staff, to ensure a seamless customer experience and efficient store operations.

• Support Functions: While not directly interacting daily, the store team is supported by corporate functions for merchandising, HR, marketing, and supply chain.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) is critical for consistency, quality, and compliance across all store functions.

• Data-Informed Merchandising and Sales: While this role is entry-level, the broader company likely uses data for inventory management, sales forecasting, and operational efficiency.

• Safety and Compliance Focus: A strong emphasis is placed on maintaining a safe work environment and adhering to all legal and company regulations.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is likely focused on creativity, customer service, and operational efficiency within a structured retail environment. The emphasis on SOPs and specific customer engagement methods suggests a need for trainable and adaptable employees.

📈 Career & Growth Analysis

Operations Career Level:

• This is an entry-level, part-time operational role within a retail setting. It serves as a foundational position for individuals looking to gain experience in customer service, sales, and specialized craft retail operations. The scope is focused on specific tasks within the framing department and general store support. Reporting Structure:

• Typically reports to a Store Manager or Assistant Store Manager. May receive direct daily task management from a Framing Department Lead or Senior Associate if one is present. Operations Impact:

• Directly impacts the customer experience through quality framing services and friendly assistance, contributing to customer satisfaction and repeat business.

• Contributes to store revenue through custom framing sales and supporting general store sales.

• Ensures operational efficiency in the framing department and assists with overall store presentation and stock management. Growth Opportunities:

• Advancement within Framing: Potential to become a lead framer or specialize further in complex custom framing techniques.

• Retail Sales & Management Path: Opportunity to move into roles like Sales Associate, Key Holder, Assistant Manager, or Store Manager within Michaels.

• Cross-Departmental Skills: Gain experience in visual merchandising, inventory control, and omni-channel fulfillment, which are transferable to other retail operations.

• Skill Development: Continuous learning in custom framing techniques, customer service best practices, and retail operations management.

📝 Enhancement Note: While entry-level, this role provides a clear path for growth within Michaels' extensive retail network, focusing on developing core retail competencies and specialized framing skills.

🌐 Work Environment

Office Type:

• This is a public retail store setting. The primary work environment is the sales floor and the dedicated custom framing area within the store.

• Stock rooms may be present, some of which may not be climate-controlled. Office Location(s):

• West Lebanon, NH: Specifically at 285 N Plainfield Rd, Ste 2.

• The role is tied to this specific store location. Workspace Context:

• Collaborative Environment: Work alongside other store associates, requiring teamwork for tasks like stocking, customer assistance, and maintaining store appearance.

• Tools and Technology: Access to framing equipment, glass cutters, heat presses, POS systems, and potentially basic computer systems for order management.

• Customer Interaction: Frequent direct interaction with customers in a dynamic retail environment.

• Physical Demands: The workspace requires standing for extended periods, bending, lifting (up to 50 lbs), carrying, reaching, and stretching. Ladder use may be necessary for accessing higher shelves.

Work Schedule:

• Part-time hours, which are variable and depend on business needs.

• Must be available to work nights, weekends, and early mornings.

• Flexibility in scheduling is essential.

📝 Enhancement Note: The work environment is typical of a hands-on retail role, demanding physical stamina and adaptability to customer needs and operational requirements.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete the online application through the Workday portal.

• Screening: HR or a hiring manager will review applications for basic qualifications and relevant experience.

• In-Person Interview: Candidates will likely undergo an interview at the store location. This may involve:

  • Behavioral Questions: Focusing on customer service scenarios, problem-solving, teamwork, and past experiences (e.g., "Tell me about a time you dealt with a difficult customer").
  • Skills Assessment: Discussion or demonstration of basic measuring skills, computer proficiency, and understanding of framing equipment.
  • Situational Questions: Hypothetical scenarios related to the job duties (e.g., "How would you handle a customer wanting a framing quote for a large piece?").
  • Company Culture Fit: Assessing alignment with Michaels' values of creativity, customer focus, and teamwork.

• On-the-Job Assessment: For framing skills, there might be a practical assessment or a probationary period to evaluate proficiency.

Portfolio Review Tips:

• No Formal Portfolio Required: For this entry-level position, a traditional portfolio of work samples is not expected.

• Prepare Examples: Instead, prepare to discuss specific examples from previous jobs or experiences that demonstrate:

  • Customer Service Skills: How you've gone above and beyond for customers.
  • Sales Success: Instances of achieving sales goals or successfully selling a product/service.
  • Problem-Solving: How you've resolved customer issues or operational challenges.
  • Teamwork: Contributions to team efforts and positive collaboration.
  • Adherence to Procedures: Examples of following instructions and SOPs.

• Showcase Enthusiasm: Express genuine interest in custom framing, arts, and crafts, and in contributing to the Michaels brand.

Challenge Preparation:

• Customer Scenario Role-Play: Be ready for potential role-playing scenarios where you interact with a "customer" needing framing advice.

• Basic Measurement Task: While not always, be prepared for a simple measuring task to demonstrate accuracy.

• Understanding of Framing Basics: Familiarize yourself with common framing terms and materials (matting, glass types, frame styles) to show initiative.

📝 Enhancement Note: Preparation should focus on articulating transferable skills and demonstrating a strong work ethic, customer focus, and willingness to learn, rather than a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Access to and proficiency with various framing machinery, including mat cutters, frame saws, joining equipment, and potentially heat presses for specific applications.

• Glass Cutter: Essential tool for sizing glass or acrylic for frames.

• Measuring Tools: Rulers, tape measures, and calipers for accurate order specifications.

Analytics & Reporting:

• Point of Sale (POS) System: Used for all customer transactions, sales tracking, and potentially inventory lookup. Proficiency in operating the specific POS system used by Michaels is key.

• Basic Computer Skills: For accessing company portals, training modules, and potentially order management software.

CRM & Automation:

• Customer Relationship Management (CRM) Lite: The "Elevated ABC Deliver" methodology implies a structured approach to customer interaction that functions as a form of on-the-spot CRM, focusing on building rapport and understanding needs during the sales process.

• Order Management System: Likely an internal system for tracking custom framing orders from creation to completion.

• Inventory Management Systems: Tools for managing stock levels of ready-made frames and framing supplies.

📝 Enhancement Note: The technology stack is focused on direct customer interaction, transaction processing, and specialized production tools. While advanced automation may not be a primary focus for this role, efficient use of existing systems is crucial.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment where creativity is celebrated, both in products and customer solutions.

• Customer Focus: Prioritizing customer needs and satisfaction through exceptional service and tailored solutions.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing work that meets customer expectations.

• Efficiency & Productivity: Striving for efficient operations, timely order completion, and effective store management.

• Teamwork & Respect: Collaborating positively with colleagues and fostering an inclusive environment for all.

• Integrity & Compliance: Upholding company policies, ethical standards, and legal requirements.

Collaboration Style:

• Cross-functional Support: Associates are expected to assist each other across different store functions (e.g., sales floor, framing, cash wrap) to ensure smooth operations and excellent customer service.

• Open Communication: Encouraging open dialogue about customer needs, operational challenges, and potential solutions.

• Process-Oriented: Working collaboratively within established SOPs to ensure consistency and efficiency in all tasks.

• Feedback Exchange: Willingness to give and receive constructive feedback to improve individual and team performance.

📝 Enhancement Note: The culture likely balances a passion for arts and crafts with the structured demands of a large retail operation, emphasizing customer experience and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer interactions, framing production, sales targets, and general store duties simultaneously.

• Managing Customer Expectations: Effectively communicating the capabilities and timelines of custom framing, especially for unique or complex projects.

• Physical Demands: The role requires physical stamina for standing, lifting, and working with tools for extended periods.

• Adapting to Retail Fluctuations: Handling busy periods, seasonal demands, and varying customer traffic.

• Learning New Skills: Mastering framing equipment, software, and new product lines as they are introduced.

Learning & Development Opportunities:

• Custom Framing Expertise: Developing advanced skills in design, materials, and framing techniques.

• Sales & Customer Service Skills: Enhancing consultative selling abilities and customer relationship management.

• Retail Operations Knowledge: Gaining experience in merchandising, inventory management, and POS systems.

• Company-Specific Training: Access to Michaels' internal training programs for product knowledge, operational procedures, and career development.

• Potential for Advancement: Opportunities to grow into leadership roles within the store or explore other departments within Michaels.

📝 Enhancement Note: This role offers significant opportunities for hands-on skill development in a tangible craft, combined with foundational retail operational experience, making it a good starting point for a career in specialized retail.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you helped a customer find the perfect solution for their needs." "How would you handle a customer who is unhappy with a framing quote?"

• Sales Approach: "How do you approach selling a product or service to a customer?" "What are your strategies for meeting sales goals?"

• Problem-Solving: "Tell me about a time you encountered a challenge at work and how you overcame it." "If a custom framing order was delayed, how would you communicate this to the customer?"

• Teamwork & Collaboration: "Describe your ideal team environment." "How do you contribute to a positive team dynamic?"

• Operational Understanding: "What is your understanding of Standard Operating Procedures (SOPs) and why are they important?" "How would you ensure the framing department is clean and organized?"

Company & Culture Questions:

• "What interests you about working at Michaels?"

• "What do you know about our custom framing services?"

• "How do you align with Michaels' values of creativity and customer focus?"

• "What is your understanding of the responsibilities of a Part-Time Framer?" Portfolio Presentation Strategy:

• Verbalize Experience: Since a formal portfolio isn't required, be prepared to verbally "present" your relevant experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers to behavioral questions.

• Highlight Key Skills: Emphasize your customer service, sales aptitude, basic technical skills (measuring, computer use), and willingness to learn.

• Showcase Enthusiasm for Craft: Express passion for arts, crafts, and the creative process.

📝 Enhancement Note: Preparation should focus on demonstrating transferable skills, a strong work ethic, and a positive attitude, supported by concrete examples from past experiences.

📌 Application Steps

To apply for this operations position:

• Visit the Michaels Careers website and search for the "Part-Time Framer" position in West Lebanon, NH.

• Complete the online application through the Workday portal, ensuring all sections are filled out accurately.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, basic technical skills (computer, measuring), and experience with tools or equipment. Use keywords from the job description.

• Prepare for Behavioral Questions: Rehearse answers to common interview questions using the STAR method, focusing on examples related to customer interaction, problem-solving, and teamwork.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values to demonstrate genuine interest and cultural fit.

• Prepare Questions: Have a few thoughtful questions ready to ask the interviewer about the role, team, or store operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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