Part Time Framer - Albany, NY

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Albany, NY (161 Washington Ave Ext Ste 8)

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: September 9, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build lasting relationships through personalized custom framing solutions.

• Execute sales and production targets by delivering high-quality, on-time framing orders.

• Maintain visual merchandising standards and ensure product availability within the ready-made frame department and other assigned areas.

• Provide exceptional customer service, assisting shoppers in locating products and offering solutions that meet their creative needs.

📝 Enhancement Note: While the primary focus is on custom framing, the role also encompasses broader retail operations duties, including merchandising, stocking, and customer assistance across the store. This indicates a need for adaptability and a willingness to contribute to overall store performance.

📈 Primary Responsibilities

• Build strong customer relationships by actively engaging with shoppers, understanding their needs, and recommending appropriate custom framing solutions using the Elevated ABC Deliver methodology.

• Complete custom framing orders with a high degree of quality, precision, and adherence to project timelines, ensuring customer satisfaction.

• Manage and maintain the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment processes, to ensure optimal product presentation and inventory levels.

• Deliver friendly and efficient customer service by acknowledging customers, assisting with product location, and providing creative solutions.

• Operate the cash register accurately and adhere to all cash handling and transactional standards.

• Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and budget compliance.

• Support store shrink and safety programs by following Standard Operating Procedures (SOPs) and company policies.

• Assist with Omni-channel processes, ensuring a seamless customer experience across all touchpoints.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing skills and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, requiring candidates to be coachable and adopt specific selling techniques.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, though not explicitly required. Focus is on practical skills and experience.

Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail environments.

• Demonstrated ability to learn and apply new skills, particularly in areas of sales and production. Required Skills:

• Basic computer skills for system navigation and order processing.

• Basic measuring skills for accurate framing dimensions.

• Ability to operate framing equipment safely and effectively.

• Proficiency with a glass cutter.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to adhere to Standard Operating Procedures (SOPs) and company programs. Preferred Skills:

• Prior retail experience, enhancing understanding of store operations and customer flow.

• Proven experience selling products and/or services, indicating a capacity for consultative selling and meeting sales targets.

• Familiarity with custom framing processes or a strong interest in art and design.

📝 Enhancement Note: The "0-2" years experience level suggests that this role is suitable for individuals early in their careers or those transitioning from other service-oriented positions. The emphasis on "basic" skills indicates that comprehensive training will be provided for specialized framing tasks.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required, candidates are encouraged to highlight any past projects or experiences that demonstrate attention to detail, precision, and problem-solving skills, particularly those related to custom work or crafting.

• Demonstration of an understanding of workflow management, from order intake to final product delivery, is beneficial.

• Evidence of ability to follow technical specifications and quality standards in task completion. Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) for all framing, sales, and operational tasks.

• Ability to follow established protocols for equipment operation, maintenance, and safety.

• Willingness to learn and implement company-specific customer interaction and sales processes.

📝 Enhancement Note: Given the entry-level nature of the role, a traditional "operations portfolio" is unlikely to be expected. Instead, candidates should be prepared to discuss past experiences that showcase their ability to follow instructions, maintain quality, and manage tasks efficiently.

💵 Compensation & Benefits

Salary Range: $16.25 - $19.10 per hour.

• This range reflects the part-time nature of the role and is aligned with entry-level retail positions in Albany, NY, considering the provided pay scale. The specific rate within this range will be determined by the candidate's experience and qualifications. Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Comprehensive health benefits packages.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax savings for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for employees growing their families.

• Various Voluntary Insurance Options: Additional coverage for life, disability, and other needs.

• Employee Discounts: Significant savings on Michaels products.

• Access to partner discount programs.

Working Hours: Part-time, with the possibility of working nights, weekends, and early mornings. The total weekly hours are not explicitly defined but are typically less than 30 for part-time roles.

📝 Enhancement Note: The comprehensive benefits package for a part-time role is a significant draw, indicating Michaels' commitment to employee well-being. The salary range is competitive for entry-level retail positions in the specified region.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing). Michaels is a leading retailer in its sector, serving a broad customer base interested in creative pursuits and home improvement.

Company Size: Over 1,300 stores in North America. This large retail footprint signifies a well-established operational structure and a significant customer reach.

Founded: 1973. With decades of experience, Michaels has a deep understanding of its market and customer base.

Team Structure:

• The framing team is likely integrated within the broader store operations team, reporting to a store manager or assistant manager.

• Collaboration is expected with other sales associates, stock associates, and potentially a dedicated framing specialist or manager.

• Cross-functional interaction is key, as the framer will interact with customers from various departments and support overall store objectives. Methodology:

• Emphasis on data-driven decision-making through sales performance tracking and inventory management.

• Structured approach to customer engagement and sales through the "Elevated ABC Deliver" program.

• Focus on efficiency and process adherence through SOPs.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels fosters a culture of creativity and customer focus. The company's size and longevity suggest a stable work environment with clear operational processes and opportunities for growth within the retail sector.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Specialist. This role serves as an entry point into retail operations, focusing on a specific skill set (custom framing) within a broader retail context.

Reporting Structure: The Framer will report to the Store Manager or a designated Assistant Manager, who oversees all store operations and personnel.

Operations Impact: The Framer directly impacts revenue through custom framing sales and indirectly through excellent customer service that encourages repeat business and positive store perception. Efficient operations in the framing department contribute to overall store productivity and customer satisfaction.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering techniques and potentially leading framing initiatives.

• Retail Advancement: Potential to move into roles such as Sales Associate, Key Holder, Assistant Manager, or Store Manager, with further training and demonstrated performance.

• Cross-Training: Possibility to gain experience in other store operations, such as visual merchandising, inventory management, or customer service leadership.

📝 Enhancement Note: While the role is part-time and entry-level, Michaels offers a clear pathway for career progression within its extensive retail network. Success in this role can lead to increased responsibilities and advancement opportunities.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and dynamic.

Office Location(s): Albany, NY (161 Washington Ave Ext Ste 8). This location is a retail store accessible to the public.

Workspace Context:

• The primary workspace includes the sales floor and a dedicated framing shop area.

• The framing shop is equipped with specialized tools such as a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Opportunities for interaction with a diverse customer base and collaboration with a team of retail professionals.

• Work hours include nights, weekends, and early mornings, reflecting the demands of retail operations.

Work Schedule: Part-time, with flexibility required to cover various shifts, including evenings and weekends, to meet operational needs and customer demand.

📝 Enhancement Note: The work environment is active and requires individuals who can thrive in a fast-paced, customer-centric setting, managing both creative tasks and general retail duties.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and alignment with role requirements.

• In-Person Interview: Typically involves a conversation with the Store Manager or Assistant Manager to discuss experience, skills, and cultural fit. Candidates will be asked about their understanding of customer service, sales, and their interest in custom framing.

• Skills Assessment (Potential): May include a brief practical assessment or discussion around problem-solving scenarios related to framing or customer interactions.

• Final Offer: Based on interview performance and assessment.

Portfolio Review Tips:

• Since a formal portfolio isn't required, focus on verbally articulating your experiences. Be prepared to discuss past projects where you demonstrated attention to detail, creativity, or problem-solving.

• If you have any personal framing or crafting projects, be ready to describe them and highlight the process you followed.

• Emphasize any experience where you successfully met customer needs or achieved sales targets. Challenge Preparation:

• Be ready to discuss how you would handle common customer service scenarios, such as dealing with a difficult customer or assisting someone who is unsure about their framing needs.

• Prepare to explain how you would ensure the quality and timeliness of a framing order.

• Consider how you would contribute to a positive team environment and support store-wide goals.

📝 Enhancement Note: The interview process is likely to be straightforward, focusing on assessing fundamental customer service skills, a willingness to learn specialized framing techniques, and a good attitude for a retail environment.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized tools for cutting mats, glass, and assembling frames (e.g., mat cutters, glass cutters, framing saws, staple guns, heat presses).

• Cash Register/POS System: For processing transactions, managing sales, and handling cash.

• Basic Computer: For accessing internal systems, order entry, and potentially basic design software.

Analytics & Reporting:

• Sales Tracking Software: Integrated into the POS system to monitor individual and store sales performance.

• Inventory Management Systems: For tracking stock levels of ready-made frames and framing supplies.

CRM & Automation:

• Customer Relationship Management (CRM) elements: Through the "Elevated ABC Deliver" program, focusing on building customer relationships and tracking preferences.

• Order Management System: For managing custom framing orders from placement to completion.

📝 Enhancement Note: Proficiency with specialized framing tools is key. While advanced technical skills are not required, comfort with basic computer systems and POS operations is essential for daily tasks.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging innovative solutions and a passion for arts and crafts.

• Customer Focus: Prioritizing customer needs and ensuring a positive shopping experience.

• Teamwork: Collaborating with colleagues to achieve store goals and support each other.

• Integrity: Adhering to company policies, ethical standards, and accurate cash handling.

• Efficiency: Streamlining processes and completing tasks accurately and on time.

Collaboration Style:

• Expect a collaborative environment where team members assist each other across departments.

• Open communication is encouraged for problem-solving and ensuring smooth store operations.

• Emphasis on sharing knowledge and best practices, particularly within the framing department.

📝 Enhancement Note: The company values align with a service-oriented retail environment that celebrates creativity. Candidates who are team players and customer-centric will fit well into this culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling custom framing tasks with general store duties like customer service, stocking, and cashiering.

• Meeting Production Deadlines: Ensuring custom framing orders are completed accurately and on time, especially during peak seasons.

• Handling Diverse Customer Needs: Catering to a wide range of customer preferences and budgets for custom framing.

• Learning Specialized Equipment: Mastering the operation and maintenance of framing tools and equipment.

Learning & Development Opportunities:

• Framing Expertise: Becoming proficient in custom framing techniques, materials, and design principles.

• Sales Training: Developing consultative selling skills to upsell framing services and products.

• Retail Operations: Gaining exposure to various aspects of retail management, including inventory, merchandising, and customer service leadership.

• Continuous Learning: Access to company training programs and resources to enhance skills and knowledge.

📝 Enhancement Note: This role provides a solid foundation in both specialized craft skills and general retail operations, offering a balanced set of challenges and learning opportunities for career development.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer. How would you handle a customer who is unhappy with a framing quote?"

• Sales Approach: "How would you approach a customer in the framing department who seems unsure about their design choices? What techniques would you use to close a custom framing sale?"

• Problem-Solving: "Imagine a framing order is running late. What steps would you take to resolve this and communicate with the customer?"

Company & Culture Questions:

• "What interests you about Michaels and specifically this custom framing role?"

• "How do you contribute to a positive team environment?"

• "What does excellent customer service mean to you in a retail setting?" Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on articulating your experiences clearly. Prepare to discuss past roles where you demonstrated attention to detail, followed instructions precisely, or solved problems effectively.

• If you have personal projects or hobbies related to crafting or design, be ready to share them and explain your process.

• Highlight any experience where you had to manage multiple tasks or deadlines.

📝 Enhancement Note: Interviews will likely assess your customer service aptitude, your ability to learn new skills, and your enthusiasm for the creative aspect of the role. Be ready to provide specific examples from your past experiences.

📌 Application Steps

To apply for this part-time framer position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Emphasize skills such as attention to detail, basic computer proficiency, and your ability to follow instructions.

• Prepare for Interview Questions: Review common retail interview questions focusing on customer service, problem-solving, and teamwork. Be ready to discuss your interest in custom framing and Michaels.

• Research the Company: Familiarize yourself with Michaels' products, services, and commitment to creativity. Understand their mission and values to better align your responses.

• Articulate Your Skills: Be prepared to verbally describe experiences that demonstrate your precision, ability to follow processes, and customer engagement skills, even if you don't have a formal portfolio.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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