Part Time Custom Picture Framer

📍 Job Overview

Job Title: Part Time Custom Picture Framer

Company: Michaels Stores

Location: North Dartmouth-471 State Rd, Massachusetts, United States

Job Type: Part time

Category: Retail Operations / Customer Service / Art & Design

Date Posted: 2026-08-19

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically within the custom framing department.

• Key responsibilities include consultative selling of custom framing solutions, accurately measuring and assessing customer artwork, and operating specialized framing equipment.

• The position requires maintaining visual merchandising standards for both the framing department and the broader retail floor.

• This role involves direct customer interaction, sales target achievement, and operational tasks such as cash handling and inventory support.

📝 Enhancement Note: While the raw input describes a "Custom Picture Framer," the core functions align with retail operations and sales, emphasizing customer engagement and specialized service delivery. The "part-time" nature suggests a focus on customer-facing activities during peak hours and weekends.

📈 Primary Responsibilities

• Customer Engagement & Consultation:

  • Build strong customer relationships by actively listening to their needs and providing expert advice on custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to enhance the customer experience and drive sales.
  • Guide customers through design choices, material selection (mats, frames, glass), and final product vision.

• Sales & Production:

  • Achieve personal sales and production goals for custom framing orders.
  • Accurately measure artwork and customer specifications to ensure precise framing.
  • Complete framing orders with a high degree of quality and adherence to production timelines.

• Store Operations & Merchandising:

  • Maintain the visual presentation and stock levels of the ready-made frame department.
  • Support directed replenishment and SISO (Ship-In-Stock-Out) processes for assigned areas.
  • Assist customers in locating products throughout the store and provide solutions to their needs.
  • Operate the cash register efficiently and accurately, adhering to cash handling standards.

• Store Maintenance & Safety:

  • Ensure a safe, clean, and clutter-free environment for both customers and team members.
  • Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.
  • Support shrink and safety programs through diligent practice and awareness.

• Team Collaboration & Support:

  • Participate effectively in truck un-loading and stocking processes, adhering to company standards.

  • Assist with Omni-channel processes, such as fulfilling online orders or assisting with in-store pickup.

  • Interact positively and respectfully with colleagues, demonstrating a commitment to company values.

📝 Enhancement Note: The responsibilities have been structured to highlight the blend of sales, customer service, and operational tasks inherent in a specialized retail role. The emphasis on "Elevated ABC Deliver" suggests a structured sales and relationship-building approach.

🎓 Skills & Qualifications

Education:

• No specific degree requirement mentioned, indicating an entry-level position open to individuals with a high school diploma or equivalent. Experience:

• Demonstrated experience in retail sales, customer service, or a related client-facing role is preferred.

• Prior experience in custom framing or art-related services is a significant advantage but not strictly required. Required Skills:

• Customer Service Excellence: Ability to build rapport, understand customer needs, and provide tailored solutions.

• Basic Measuring Skills: Proficiency in taking accurate measurements for artwork and framing components.

• Basic Computer Skills: Familiarity with point-of-sale (POS) systems and basic computer operations.

• Operational Aptitude: Ability to learn and operate framing equipment, including a glass cutter.

• Sales Acumen: Capacity to identify sales opportunities and drive revenue through consultative selling.

• Cash Handling Proficiency: Accuracy and reliability in managing financial transactions.

• Merchandising Awareness: Understanding of visual presentation standards in a retail environment.

• Safety Consciousness: Adherence to safety protocols in a retail and workshop setting.

Preferred Skills:

• Retail Sales Experience: Proven track record of meeting or exceeding sales targets.

• Product/Service Sales: Experience selling tangible products or specialized services.

• Art & Design Appreciation: An understanding or passion for art, aesthetics, and design principles.

• Problem-Solving: Ability to troubleshoot and resolve customer issues effectively.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" have been translated into distinct "Required" and "Preferred" skills, clarifying the essential versus advantageous qualifications for operations candidates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales & Customer Interaction Examples: Documentation of successful customer engagements, highlighting consultative sales techniques and problem-solving approaches in a retail or service context.

• Custom Framing Project Showcase (if applicable): Visual examples of custom framing projects completed, demonstrating an eye for design, material selection, and quality craftsmanship. This would include before-and-after scenarios if possible.

• Process Adherence Documentation: Evidence of following Standard Operating Procedures (SOPs) in previous roles, particularly concerning customer service protocols, safety guidelines, and transaction processing.

• Metrics & Results: Quantifiable achievements in sales, customer satisfaction, or operational efficiency from previous roles, demonstrating impact and contribution.

Process Documentation:

• Customer Journey Mapping: Ability to articulate the typical customer journey for custom framing services, from initial inquiry to final product delivery, and identify key touchpoints for engagement and sales.

• Workflow Design: Understanding of workflow processes for custom framing orders, including order intake, production, quality control, and customer notification.

• System Utilization: Examples of how basic computer skills and POS systems were leveraged to manage sales, inventory, or customer data in previous roles.

📝 Enhancement Note: As this is an entry-level, part-time retail role, formal portfolio requirements are less common. This section infers typical expectations for demonstrating relevant skills through examples of past work and process understanding, focusing on customer interaction and operational execution.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour

Benefits:

• Health & Wellness:

  • Medical, Dental, and Vision coverage (eligibility may vary based on hours/status).
  • Telemedicine services for convenient healthcare access.
  • Employee Assistance Program (EAP) for confidential support.

• Financial & Retirement:

  • 401(k) with employer match to support long-term savings.
  • Flexible Spending Accounts (FSAs) for healthcare and dependent care.
  • Commuter benefits for eligible expenses.

• Professional Development:

  • Tuition assistance to support further education and skill development.
  • Adoption assistance to support families growing through adoption.

• Employee Perks:

  • Generous employee discounts on Michaels products.

  • Access to partner discount programs.

  • Voluntary insurance options for enhanced coverage. Working Hours:

• Part-time position, with a minimum weekend shift requirement.

• Availability for nights, weekends, and early mornings is a must.

• Total work hours per week are not explicitly defined but are consistent with part-time employment expectations.

📝 Enhancement Note: The salary range and benefits are explicitly stated in the job description. The "working hours" section is elaborated to reflect the "minimum weekend shift" and general part-time availability requirements.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts & Crafts, Home Decor, Custom Framing)

Company Size: Large (Over 1000 employees, operating over 1,300 stores)

Founded: 1973

Team Structure:

• Departmental Focus: This role operates within the retail store environment, with a specific specialization in the Custom Framing department.

• Reporting: Likely reports to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Lead or Manager if applicable.

• Cross-functional Collaboration: Will interact with all store team members, including sales associates, cashiers, and potentially stock/receiving personnel, to ensure smooth store operations. Collaboration also extends to supporting Omni-channel fulfillment.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing solutions, driven by "Elevated ABC Deliver" principles.

• Process Adherence: Strict adherence to Standard Operating Procedures (SOPs) for consistent service delivery, safety, and compliance.

• Data-Informed Operations: While not explicitly detailed for this role, the company's larger structure implies data usage for sales tracking, inventory management, and performance analysis.

• Visual Merchandising Standards: Maintaining store and department presentation to drive sales and customer engagement.

Company Website: www.michaels.com

📝 Enhancement Note: The company context has been populated using the provided LinkedIn Company Data and the "About Us" section of the job description. The "Methodology" section infers operational approaches based on the stated responsibilities and company values.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Specialist

Reporting Structure: Reports to store leadership (e.g., Store Manager, Assistant Manager), with direct oversight likely from a Framing Department Manager or Lead. This role is foundational within the store's operational hierarchy.

Operations Impact: Directly impacts store revenue through custom framing sales and overall customer experience. Contributes to operational efficiency by maintaining store standards, supporting inventory, and ensuring smooth transaction processing.

Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing techniques, design consultation, and advanced material knowledge.

• Retail Leadership Track: Potential progression into roles such as Framing Department Lead/Manager, Key Holder, Assistant Store Manager, or Store Manager.

• Cross-Departmental Experience: Opportunity to gain broader retail experience across different store departments.

• Company-Wide Opportunities: Potential to move into corporate roles within Michaels in areas like Merchandising, Operations, or Training, especially with demonstrated performance and further education.

📝 Enhancement Note: This analysis extrapolates potential career paths and the role's impact based on its entry-level, specialized nature within a large retail organization.

🌐 Work Environment

Office Type: Public Retail Store Setting

Office Location(s): North Dartmouth-471 State Rd, Massachusetts, United States.

Workspace Context:

• Customer-Facing Environment: Primarily works on the retail floor, interacting directly with customers.

• Specialized Workshop Area: Operates within a dedicated Custom Framing shop area, which includes specialized equipment like a glass cutter and heat press.

• Climate Control: Public areas are climate-controlled; some stock rooms may not be. Occasional outdoor work may be required (e.g., retrieving shopping carts, truck unloading).

• Collaborative Atmosphere: Works as part of a store team, requiring positive interaction and support among colleagues.

Work Schedule:

• Part-time employment.

• Requires availability for nights, weekends, and early mornings, with a minimum weekend shift commitment.

• The specific number of hours per week will vary but aligns with typical part-time retail schedules.

📝 Enhancement Note: The "Work Environment" section consolidates details about the physical location, workspace conditions, and scheduling expectations provided in the job description.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Screening of resumes and applications for basic qualifications and availability.

• Phone Screen: A brief call with a hiring manager or recruiter to discuss experience, availability, and initial fit.

• In-Person Interview:

  • Customer Service & Sales Assessment: Behavioral questions focusing on customer interaction, problem-solving, and sales approach. May include role-playing scenarios.
  • Skills Demonstration: Potential demonstration of basic measuring skills or discussion of ability to learn equipment operation.
  • Operational Understanding: Questions about retail operations, safety, and adherence to procedures.
  • Cultural Fit: Assessment of alignment with Michaels' values of creativity, customer focus, and teamwork.

• Reference Checks: Verification of past employment and performance.

Portfolio Review Tips:

• Focus on Transferable Skills: For this role, a formal portfolio isn't typically required. Instead, prepare to discuss specific examples from past experiences (retail, customer service, creative hobbies) that demonstrate:

  • Customer Interaction: How you've handled customer requests, resolved issues, or provided excellent service.
  • Sales Aptitude: Instances where you've successfully persuaded a customer or met sales goals.
  • Attention to Detail: Examples of meticulous work, especially in tasks requiring accuracy.
  • Creativity/Design Sense: Any experience with art, design, or creative projects that showcases aesthetic judgment.

• Articulate Process: Be ready to describe how you would approach a customer consultation for custom framing, from initial greeting to final sale.

• Quantify Achievements: If discussing past sales roles, be prepared to share metrics like conversion rates, average transaction value, or sales targets met.

Challenge Preparation:

• Role-Playing: Practice scenarios for handling customer inquiries, upselling framing options, or addressing customer complaints.

• Situational Questions: Prepare for questions like "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer browsing the frame samples?"

• Demonstrate Enthusiasm: Show genuine interest in art, creativity, and helping customers bring their vision to life.

📝 Enhancement Note: Given the entry-level nature of this role, the focus is on transferable skills and interview preparation rather than a formal portfolio review. The advice is tailored to demonstrating suitability for a customer-facing, sales-oriented retail position.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially tracking inventory.

• Basic Computer Software: For general operational tasks, communication, and potentially order entry.

• Custom Framing Equipment:

  • Mat Cutter: For precise cutting of mat boards.
  • Frame Moulding Cutters: For cutting frame pieces to size.
  • Assembly Tools: For joining frame corners, inserting artwork, and securing backing/glass.
  • Heat Press: For applying certain types of mounting or finishing.
  • Glass Cutter: For cutting glass or acrylic to size.

Analytics & Reporting:

• While this role doesn't directly manage analytics, performance is tracked through POS data related to sales, transaction volume, and potentially customer purchase history. CRM & Automation:

• Customer interactions are primarily managed through direct engagement and the POS system. The "Elevated ABC Deliver" methodology suggests a structured approach to customer relationship building that may have underlying CRM principles.

📝 Enhancement Note: The technology stack is inferred based on the role's description as a "Custom Picture Framer" and general retail operations. Specific software names are not provided, so the focus is on the types of tools and equipment used.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through helpful service and expert advice.

• Creativity & Inspiration: Fostering an environment that celebrates and encourages creative expression, both in products and customer solutions.

• Teamwork & Collaboration: Working together effectively to achieve store goals and provide a seamless customer experience.

• Efficiency & Accuracy: Performing tasks diligently, with attention to detail, especially in production and transaction processing.

• Safety & Compliance: Adhering to all safety protocols and company procedures to ensure a secure environment.

Collaboration Style:

• Customer-First Mindset: All interactions, internal and external, are geared towards serving the customer effectively.

• Supportive Team Environment: Encouraging mutual support among team members to manage workload and provide consistent service.

• Process-Oriented: Following established procedures to ensure consistency and quality in all operations.

• Open Communication: Encouraging feedback and clear communication to resolve issues and improve performance.

📝 Enhancement Note: The "Team Culture & Values" section is derived from the company's stated purpose, mission, and the general tone of the job description, emphasizing customer service, creativity, and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, sales, production, and general store duties simultaneously.

• Meeting Sales Targets: Consistently achieving custom framing sales goals in a competitive retail environment.

• Handling Diverse Customer Needs: Adapting to a wide range of customer expectations, artistic tastes, and budget constraints.

• Physical Demands: Managing the physical requirements of the job, including standing for long periods and lifting.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding material properties.

Learning & Development Opportunities:

• Framing Expertise: Gaining in-depth knowledge of framing techniques, materials, preservation methods, and design principles.

• Sales & Customer Service Skills: Enhancing consultative selling abilities and customer relationship management.

• Retail Operations Management: Developing skills in visual merchandising, inventory control, and cash management.

• Company Training Programs: Access to Michaels' internal training resources for product knowledge, sales techniques, and operational procedures.

• Potential for Advancement: Clear pathways for growth into leadership roles within the store.

📝 Enhancement Note: This section identifies potential hurdles and developmental pathways specific to the role and the retail operations environment.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" "How would you approach a customer who seems unsure about their framing choices?"

• Sales Approach: "How do you typically identify sales opportunities?" "What steps would you take to sell a premium framing package?"

• Problem-Solving: "Imagine a customer brought in a valuable piece of art they want framed. What would be your immediate concerns and next steps?"

• Operational Understanding: "Why is maintaining a clean and organized workspace important in a framing environment?" "How would you ensure accuracy when measuring artwork for a custom frame?"

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels, specifically in custom framing?" "What do you know about Michaels and our commitment to creativity?"

• Teamwork: "Describe your ideal team environment." "How do you contribute to a positive team dynamic?"

• Values Alignment: "How do you embody creativity and customer focus in your work?"

Portfolio Presentation Strategy:

• Highlight Relevant Experiences: Be prepared to discuss specific examples from your resume that showcase customer service, sales, attention to detail, and any creative or artistic background.

• Quantify Achievements: Use numbers and data whenever possible to demonstrate your impact (e.g., "Increased sales in my previous role by X%," "Handled Y customer transactions per shift").

• Articulate Your Process: For framing, explain your thought process for consulting with a customer, selecting materials, and ensuring quality.

• Showcase Enthusiasm: Express genuine passion for art, design, and helping customers realize their creative visions.

📝 Enhancement Note: Interview questions are tailored to assess the core competencies required for a customer-facing, sales-driven retail role with a specialized component like custom framing.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Tailoring: Ensure your resume clearly highlights customer service experience, sales achievements, attention to detail, and any experience with creative projects or tools. For operations roles, emphasize accuracy, process adherence, and problem-solving skills.

• Availability Confirmation: Be explicit about your availability, particularly confirming your ability to work weekends, nights, and early mornings as required.

• Prepare for Behavioral Questions: Review common interview questions related to customer service, sales, teamwork, and problem-solving. Prepare specific examples using the STAR method (Situation, Task, Action, Result).

• Research Michaels: Understand the company's mission, values, and products, with a particular focus on the Custom Framing services offered.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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