Part Time Custom Framer

📍 Job Overview

Job Title: Part Time Custom Framer

Company: Michaels Stores

Location: Napa, California, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Services

Date Posted: 2026-05-01T00:00:00

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered around providing expert custom framing services and delivering exceptional customer experiences within a retail environment.

• Key duties include building strong customer relationships, understanding their creative vision, and translating it into tangible framing solutions.

• The position requires adherence to operational standards, including sales targets, production quality, and efficient inventory management.

• Candidates will be responsible for maintaining the visual presentation of the store and ensuring a safe, clean, and organized workspace.

📝 Enhancement Note: While the job title is "Part Time Custom Framer," the responsibilities extend beyond just framing to encompass general retail operations, customer engagement, and visual merchandising, indicating a multifaceted role within the store's operational framework.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and maintain strong customer relationships by actively engaging with them, understanding their needs, and providing personalized framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to drive sales and achieve production targets for custom framing orders.
  • Acknowledge all customers entering the store, proactively assist them in locating products, and offer tailored solutions.

• Custom Framing Execution:

  • Accurately measure artwork and materials, and operate specialized framing equipment and a glass cutter to produce high-quality custom frames.
  • Ensure all custom framing orders are completed with exceptional quality and delivered on time according to customer expectations and operational timelines.
  • Maintain the ready-made frame department and other assigned areas, including managing SISO (Sales In Store Only) and Directed Replenishment processes.

• Store Operations & Merchandising:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and requirements, and to execute company policies and standards effectively.
  • Maintain a safe, clean, and clutter-free store environment, ensuring all public and stock room areas meet company standards.
  • Support company-wide shrink and safety programs through diligent practice and adherence to guidelines.
  • Participate actively in truck un-load and stocking processes, ensuring all standards are met within budget.

• Point of Sale & Customer Service:

  • Operate the cash register accurately and efficiently, executing cash handling procedures to company standards.

  • Provide friendly and helpful customer service, assisting shoppers in finding desired products and ensuring a well-merchandised and in-stock store.

  • Assist with and support Omni channel processes as required.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing skills and general retail operational duties. The emphasis on "Elevated ABC Deliver" suggests a sales-driven approach to custom framing consultations, requiring strong interpersonal and persuasive skills beyond basic craftsmanship.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for this role, though not explicitly stated. A strong understanding of art and design principles can be beneficial.

Experience:

• Minimum experience required includes basic computer skills and basic measuring skills.

• Demonstrated ability to operate framing equipment and a glass cutter is essential.

Required Skills:

• Custom Framing Proficiency: Ability to operate framing equipment, including a glass cutter, and execute custom framing orders with precision.

• Customer Service Excellence: Proven ability to build customer relationships, provide friendly and helpful service, and resolve customer inquiries effectively.

• Sales Acumen: Experience in selling products or services, understanding customer needs, and driving sales, particularly within a consultative sales framework like "Elevated ABC Deliver."

• Basic Technical Skills: Competency in basic computer operations for order processing and potentially inventory management systems.

• Measurement & Calculation: Accurate basic measuring skills are critical for custom framing.

• Operational Adherence: Ability to follow Standard Operating Procedures (SOPs) and company programs diligently.

Preferred Skills:

• Retail Sales Experience: Previous experience in a retail setting, particularly in art, craft, or home decor, is highly advantageous.

• Visual Merchandising: Understanding of store presentation and merchandising principles to maintain department appearance.

• Inventory Management: Familiarity with stocking, replenishment, and inventory processes, including truck un-load procedures.

• Cash Handling: Experience operating a cash register and managing financial transactions accurately.

📝 Enhancement Note: The "0-2 years" experience level suggests that while some framing knowledge is necessary, the company is willing to train on specific equipment operation and sales techniques. The emphasis on "basic" skills implies this is an entry-level role within the custom framing specialization.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be strictly required for this entry-level role, candidates are strongly encouraged to prepare examples of their work or demonstrate their understanding of custom framing principles.

• Showcase examples of past framing projects, highlighting design choices, material selection, and the final aesthetic outcome.

• Be prepared to discuss your process for consulting with clients to understand their vision and translate it into a framing solution.

Process Documentation:

• While formal process documentation is not a direct responsibility, candidates should be prepared to discuss their understanding of Standard Operating Procedures (SOPs) and how they would apply them.

• Discuss your approach to ensuring quality control in framing production and adhering to timelines.

• Be ready to explain how you would manage inventory within the framing department and contribute to overall store merchandising standards.

📝 Enhancement Note: For an entry-level retail position, a formal "portfolio" is less about a curated document and more about an applicant's ability to articulate their skills and experience. For this role, it means being ready to discuss framing projects, client interactions, and operational procedures confidently during the interview.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour.

Explanation of Range: This range is based on the provided salary information, which aligns with entry-level to experienced part-time retail associate roles in the Napa, California area, considering the specialized nature of custom framing. The upper end of the range may be achievable for candidates with prior custom framing experience or a proven sales track record.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.

• Paid Time Off (PTO): Accrued paid time off for rest and personal needs.

• Tuition Assistance: Support for continued education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services, particularly beneficial for custom framing needs.

• Retirement Savings: Potential for retirement savings plans (details not specified but common for retail employers).

• Other Benefits: Additional benefits may be available, as indicated by the reference to mikbenefits.com.

Working Hours: Part-time hours, which may include nights, weekends, and early mornings, as the role operates within a public retail store setting. The job description mentions "40" in ai_working_hours, which typically indicates the standard full-time work week, but this role is explicitly listed as PART_TIME. The actual hours will vary based on store needs and scheduling.

📝 Enhancement Note: The salary range provided is competitive for part-time retail roles in California. The inclusion of a wide array of benefits, even for part-time employees, is a significant perk, especially tuition assistance and employee discounts, which can add substantial value to the overall compensation package.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Framing). Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores across the US and Canada.

Company Size: Large enterprise, with over 1,300 stores and a significant employee base across North America. This scale offers stability and extensive operational processes.

Founded: Founded in 1973 and headquartered in Irving, Texas. The company has a long-standing history in the arts and crafts retail sector.

Team Structure:

• The Custom Framer will be part of the store's operational team, reporting to store management (e.g., Store Manager, Assistant Manager, or Framing Department Manager if applicable).

• This role involves close collaboration with fellow sales associates and cashiers to ensure seamless customer flow and store operations.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and delivering memorable experiences, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) and company programs to ensure consistency, compliance, and efficiency across all operations.

• Data-Driven Operations: While not explicitly detailed for this role, the retail environment generally uses sales data, inventory levels, and customer feedback to inform operational decisions and merchandising strategies.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels promotes a culture centered around creativity, celebration, and customer engagement. As a large retailer, expect structured processes and a focus on sales performance, balanced with a commitment to employee well-being and inclusivity.

📈 Career & Growth Analysis

Operations Career Level: This role is considered an entry-level position within the retail operations and specialized custom framing sector. It serves as a foundational role for individuals interested in customer-facing sales, creative services, and retail operations management.

Reporting Structure: The Part Time Custom Framer typically reports to the Store Manager or a designated Department Manager within the store (e.g., Framing Manager, if the store structure includes one). This structure provides direct oversight and guidance on performance and operational standards.

Operations Impact: The role directly impacts store revenue through custom framing sales and overall customer satisfaction scores. Effective framing consultation and execution can lead to repeat business and positive word-of-mouth referrals, contributing to the store's profitability and brand reputation.

Growth Opportunities:

• Skill Specialization: Develop advanced custom framing techniques, material knowledge, and design consultation skills.

• Retail Management Track: Potential to move into roles such as Lead Sales Associate, Department Manager, Assistant Store Manager, or Store Manager, with increased responsibility for team leadership, sales strategy, and operational oversight.

• Cross-Departmental Experience: Gain experience in other areas of retail operations, such as visual merchandising, inventory control, or cash management, to broaden skill sets.

• Further Education/Training: Utilize tuition assistance benefits to pursue formal education in art, design, or business management.

📝 Enhancement Note: While this is a part-time, entry-level role, Michaels often provides clear pathways for advancement. Demonstrating strong performance in customer service, sales, and operational adherence can open doors to more senior positions within the store or the broader company.

🌐 Work Environment

Office Type: The work environment is a public retail store setting. This involves direct interaction with customers in a sales floor environment, as well as time spent in a dedicated framing shop area.

Office Location(s): The specific store is located at 308 Soscol Ave, Ste A, Napa, California. This location is a typical retail storefront accessible to the local community.

Workspace Context:

• Customer Interaction: The primary workspace involves engaging with customers on the sales floor and in the custom framing consultation area.

• Production Area: The framing shop is equipped with specialized tools such as a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Store Operations: Includes time spent at the cash register, in stock rooms (which may not be climate-controlled), and potentially assisting with outdoor tasks like retrieving shopping carts or unloading trucks.

• Team Collaboration: Opportunities exist for collaboration with fellow team members to ensure smooth store operations and excellent customer service.

Work Schedule: The schedule is part-time and will include nights, weekends, and early mornings to meet store operational needs. Flexibility in availability is crucial for this role.

📝 Enhancement Note: The work environment is dynamic, requiring adaptability to customer demands, production tasks, and general retail operations. The framing shop environment presents unique safety considerations due to specialized equipment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications and availability.

• In-Person Interview: This will be the primary interview stage, focusing on customer service skills, sales aptitude, and understanding of custom framing. Expect behavioral questions and situational scenarios.

• Skills Assessment/Demonstration: You may be asked to demonstrate basic measuring skills or discuss how you would approach a custom framing consultation.

• Store Walkthrough: An opportunity to see the store environment, potentially meet team members, and discuss the role in more detail.

• Final Offer: Based on the interview and assessment, a job offer will be extended.

Portfolio Review Tips:

• Prepare Talking Points: Even without a formal portfolio, be ready to discuss your experience with custom framing, sales, and customer service.

• Visual Examples (Optional but Recommended): If you have photos of framing projects you've completed (even personal ones), have them accessible on your phone to show.

• Customer Service Scenarios: Practice articulating how you would handle common customer requests or challenges related to custom framing.

• Sales Approach: Be ready to explain your approach to consultative selling, focusing on understanding customer needs and offering solutions.

Challenge Preparation:

• Framing Consultation Role-Play: Be prepared for a scenario where you consult with a "customer" (interviewer) on framing a specific item. Focus on asking probing questions, understanding their aesthetic preferences, and recommending materials.

• Problem-Solving Scenarios: Anticipate questions about how you would handle a difficult customer, a production delay, or a safety concern.

• Operational Knowledge: Be ready to discuss your understanding of retail operations, such as merchandising, inventory, and cash handling.

📝 Enhancement Note: For this part-time, entry-level role, the interview process will likely focus more on assessing soft skills, attitude, and potential for learning. Demonstrating enthusiasm for creativity, strong customer focus, and a willingness to follow procedures are key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized tools including a glass cutter, mat cutter, framing tools (e.g., staple guns, jointers), and potentially a heat press for certain applications.

• Cash Register/POS System: For processing transactions, managing sales, and potentially tracking inventory.

• Basic Computer Skills: For accessing internal systems, possibly for order entry, and communication.

Analytics & Reporting:

• While not directly responsible for complex analytics, the role contributes to store-level sales data and inventory counts that inform reporting.

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology likely incorporates CRM principles to track customer interactions and preferences, though the specific system may be internal to Michaels.

• Point of Sale (POS) System: Used for transaction processing, customer lookup, and potentially order management.

📝 Enhancement Note: Proficiency in operating specialized framing equipment is paramount. Basic computer literacy is assumed, but advanced technical skills are not typically required for this hands-on role. The emphasis is on using tools to deliver a quality product and service.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment where creativity is celebrated and customers are inspired to bring their ideas to life.

• Customer Focus: Prioritizing customer satisfaction through exceptional service, personalized solutions, and a welcoming store atmosphere.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions that meet or exceed customer expectations.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals, support operational needs, and create a positive work environment.

• Integrity & Respect: Upholding ethical standards in all interactions and treating customers and colleagues with respect.

Collaboration Style:

• Cross-Functional Support: Associates are expected to support each other across different store functions, from sales and framing to stocking and customer service.

• Open Communication: Encouraging clear communication between team members and management regarding customer needs, operational issues, and production timelines.

• Shared Goals: Working collectively towards common objectives, such as sales targets, customer satisfaction scores, and store presentation standards.

📝 Enhancement Note: Michaels emphasizes a culture that blends creative passion with operational excellence. Team members are encouraged to be helpful, inspiring, and collaborative, contributing to a positive experience for both customers and colleagues.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales targets while ensuring timely and high-quality production of custom framing orders.

• Customer Expectations Management: Handling diverse customer needs and expectations for custom framing, which can range from simple to highly complex artistic visions.

• Technical Skill Development: Mastering the operation of framing equipment and techniques, especially for new entrants to the craft.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and performing repetitive tasks, which can be physically demanding.

• Part-Time Schedule Flexibility: Adapting to a variable part-time schedule that includes nights, weekends, and potentially early mornings.

Learning & Development Opportunities:

• Framing Craftsmanship: Deepen expertise in various framing techniques, matting styles, glass types, and preservation methods.

• Sales and Design Consultation: Enhance skills in consultative selling, understanding design principles, and guiding customers through complex design choices.

• Retail Operations: Gain comprehensive experience in retail management, visual merchandising, inventory control, and customer service best practices.

• Company-Specific Training: Utilize Michaels' training programs and resources to develop proficiency in their operational systems and customer engagement strategies.

• Career Advancement: Opportunities to progress into leadership roles within Michaels stores.

📝 Enhancement Note: This role offers a solid foundation for individuals interested in the arts and crafts retail sector. The challenges are typical of a customer-facing, hands-on retail position, with significant opportunities for skill development and career progression within a large, established company.

💡 Interview Preparation

Strategy Questions:

• Custom Framing Consultation: "Describe your process for consulting with a customer who wants to frame a valuable piece of art. What questions would you ask?" (Focus on active listening, understanding value, aesthetic preferences, and material recommendations.)

• Sales Approach: "How would you approach a customer who is browsing the custom framing options but seems hesitant? How do you drive sales without being pushy?" (Emphasize consultative selling, identifying needs, and highlighting value/benefits.)

• Problem Solving: "Imagine a customer is unhappy with their framed item. What steps would you take to resolve the situation?" (Focus on empathy, active listening, understanding the issue, and finding a solution within company policy.)

• Operational Adherence: "Why is it important to follow Standard Operating Procedures (SOPs) in a retail environment, especially in the framing department?" (Highlight consistency, quality, safety, and compliance.)

Company & Culture Questions:

• "What do you know about Michaels, and why are you interested in working here?" (Research company mission, values, and product offerings. Connect your interests to creativity and customer service.)

• "How do you contribute to a positive team environment?" (Discuss teamwork, communication, and willingness to support colleagues.)

Portfolio Presentation Strategy:

• Verbal Portfolio: Be prepared to verbally "walk through" a framing project you've completed. Describe the item, the customer's vision, your design choices, the materials used, and the final outcome.

• Highlight Key Skills: For any discussion, emphasize your customer service, sales, problem-solving, and technical framing abilities.

• Showcase Enthusiasm: Convey your passion for art, creativity, and helping customers bring their visions to life.

📝 Enhancement Note: The interview will likely be a mix of behavioral, situational, and skills-based questions. Demonstrating a positive attitude, strong customer focus, a knack for sales, and a willingness to learn and follow procedures will be critical for success.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link: https://michaels.wd5.myworkdayjobs.com/External/job/Napa-308-Soscol-Ave-Ste-A/Part-Time-Custom-Framer_R00309204

• Resume Optimization: Tailor your resume to highlight any relevant experience in retail, customer service, sales, or custom framing. Use keywords from the job description like "custom framing," "customer service," "sales," "merchandising," and "cash handling." Quantify achievements where possible (e.g., "increased framing consultations by X%").

• Prepare for Interview Scenarios: Practice answering common retail interview questions, focusing on customer service, sales techniques, and problem-solving. Be ready to discuss your experience with framing or your willingness to learn.

• Research Michaels: Familiarize yourself with Michaels' products, services, company culture, and mission. Understand their commitment to creativity and customer experience.

• Consider Your "Verbal Portfolio": Think about 1-2 examples of projects or customer interactions you can use to illustrate your skills during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.