Part-Time Custom Framer

📍 Job Overview

Job Title: Part-Time Custom Framer

Company: Michaels Stores

Location: Hanover, Pennsylvania, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-13

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized custom framing solutions and exceptional service.

• Drive sales and production targets by leveraging elevated selling techniques and product knowledge.

• Ensure operational excellence by adhering to Standard Operating Procedures (SOPs) and maintaining a safe, clean, and well-merchandised store environment.

• Contribute to overall store performance through efficient cash handling, inventory management, and support of omni-channel processes.

• Develop and hone skills in custom framing, including equipment operation and quality control, to deliver high-quality finished products.

📝 Enhancement Note: While this role is in retail, the "Custom Framer" aspect suggests a specialized operational function within the store that requires technical skill and customer-facing sales acumen. The emphasis on "Elevated ABC Deliver" implies a structured sales and service methodology. The operations context here is about in-store production, inventory management of framing supplies, and customer order fulfillment.

📈 Primary Responsibilities

• Engage customers proactively to understand their framing needs and guide them through the custom framing design process, utilizing elevated selling techniques to maximize order value.

• Accurately measure artwork and select appropriate framing materials (moulding, matting, glass, backing) based on customer preferences and design principles.

• Operate specialized framing equipment, including mat cutters, saws, and assembly tools, with precision and adherence to safety protocols.

• Complete custom framing orders to exact specifications, ensuring high-quality craftsmanship and timely delivery to meet customer expectations.

• Maintain and organize the custom framing department, including managing inventory of framing materials, ensuring all tools and equipment are in good working order, and adhering to visual merchandising standards.

• Process customer transactions accurately and efficiently using the Point of Sale (POS) system, including handling cash, credit cards, and gift cards according to company procedures.

• Assist with general store operations, including stocking shelves, replenishing inventory, maintaining store cleanliness, and supporting omni-channel fulfillment (e.g., buy online, pick up in-store).

• Participate in truck un-loading and stocking processes, ensuring adherence to store receiving and stocking SOPs.

• Uphold company policies, safety standards, and shrink reduction programs to ensure a secure and compliant work environment.

📝 Enhancement Note: The core responsibilities highlight a blend of direct customer sales, hands-on production work within the framing department, and general retail operational duties. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, which is a key operational process for driving revenue.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred.

Experience: 0-2 years of experience in a customer-facing role, with a strong preference for retail or sales environments.

Required Skills:

• Basic computer proficiency for POS system operation and potential order management.

• Fundamental measuring skills for accurate framing specifications.

• Ability to learn and operate framing equipment and a glass cutter safely and effectively.

• Strong customer service skills with a friendly and engaging demeanor.

• Ability to work collaboratively in a team environment.

• Basic understanding of inventory management and stock replenishment principles.

• Cash handling proficiency and accuracy. Preferred Skills:

• Previous retail sales experience, particularly in a custom or specialized department.

• Proven experience in selling products or services, with an aptitude for consultative selling.

• Familiarity with design principles or artistic aesthetics relevant to framing.

• Experience with visual merchandising and maintaining department appearance.

• Prior experience with omni-channel retail processes.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" directly translate into required and preferred skills. The emphasis on "basic computer skills and basic measuring skills" and "ability to operate the framing equipment and glass cutter" are critical operational proficiencies for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Case Studies: While not a formal portfolio requirement, candidates should be prepared to discuss past experiences where they successfully built customer relationships and provided solutions, aligning with the "Elevated ABC Deliver" methodology.

• Problem-Solving Examples: Be ready to share instances where you resolved customer issues related to orders, product availability, or service, demonstrating an ability to find practical solutions within operational constraints.

• Process Adherence Examples: Prepare to discuss how you have followed Standard Operating Procedures (SOPs) in previous roles, emphasizing attention to detail and commitment to compliance, particularly in areas like cash handling, safety, and merchandising.

Process Documentation:

• Workflow Awareness: Demonstrate an understanding of order fulfillment workflows, from initial customer consultation through to final product completion and transaction processing.

• Quality Control Understanding: Be prepared to discuss the importance of quality control in custom work and how you would ensure the accuracy and aesthetic appeal of framing projects.

• System Usage Examples: While formal system documentation isn't required, be ready to discuss your experience with POS systems and any basic computer applications used for order tracking or customer management.

📝 Enhancement Note: For an entry-level retail operations role like this, a formal "portfolio" is unlikely. However, the expectation is that candidates can articulate their understanding of key operational processes through interview discussions and examples of past work. The focus is on demonstrating practical application of skills and adherence to established procedures.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour.

Benefits:

• Health & Wellness: Medical, Dental, and Vision coverage; Telemedicine services; Employee Assistance Program (EAP).

• Financial Security: 401(k) with employer match; Flexible Spending Accounts (FSAs); Adoption Assistance; Tuition Assistance.

• Workplace Perks: Employee discounts on Michaels products; Access to partner discount programs; Commuter benefits.

• Voluntary Options: Various voluntary insurance options available.

• Overtime: Potential for overtime compensation in accordance with state and local laws.

Working Hours: This is a part-time position. Specific hours will vary and may include nights, weekends, and early mornings, as dictated by store needs and operational demands. The advertised "Working Hours" field likely refers to the standard full-time work week (40 hours) as a reference, but this role is explicitly part-time.

📝 Enhancement Note: The provided salary range is specific to the role and location. The benefits listed are comprehensive and typical for a large retail organization, offering significant value to part-time employees. The mention of overtime eligibility is standard for non-exempt retail positions. The "Working Hours" data point (40) is likely a default; the description clarifies it's a part-time role with variable hours.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer of arts, crafts, and home decor products in North America.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across the US and Canada, indicating a large, established retail footprint.

Founded: Founded in 1973 and headquartered in Irving, Texas. This history suggests a company with deep roots in the retail sector and a well-defined operational structure.

Team Structure:

• Store-Level Operations: This role is part of a local store team, likely reporting to a Store Manager or Assistant Store Manager, with a direct supervisor for the framing department (e.g., Framing Department Manager or Lead Framer if applicable).

• Cross-functional Collaboration: Will collaborate with all store team members, including cashiers, sales associates, and potentially stockroom personnel, to ensure seamless store operations and customer experience.

• Specialized Department Focus: Operates within the Custom Framing department, requiring collaboration with customers and potentially other team members involved in order intake or fulfillment.

Methodology:

• Customer-Centric Approach: Emphasis on "Elevated ABC Deliver" for building relationships and driving sales, indicating a structured, customer-focused sales methodology.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistency in sales, production, safety, and operational tasks.

• Quality & Efficiency: Commitment to high-quality custom framing production and timely order completion, balanced with efficient store operations and inventory management.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is built around creativity, customer engagement, and operational efficiency within a large retail framework. The "Elevated ABC Deliver" methodology is a key operational process that candidates should understand. The company's scale means established SOPs and clear operational guidelines are likely in place.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time operational role focused on a specific in-store function (custom framing) and general retail support. It's designed for individuals beginning their careers in retail operations or seeking part-time work.

Reporting Structure: Directly reports to store leadership (e.g., Store Manager, Assistant Manager, or Framing Department Lead), with a focus on executing daily operational tasks and customer service directives.

Operations Impact: Directly impacts store revenue through custom framing sales and customer satisfaction. Contributes to operational efficiency by maintaining the framing department, assisting with stocking, and supporting overall store presentation and customer flow.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, equipment operation, and consultative sales within a specialized retail area.

• Retail Operations Progression: Potential to advance to other in-store roles (e.g., Lead Framer, Visual Merchandiser, Key Holder) or gain experience in broader retail management roles within Michaels, such as Assistant Store Manager or Store Manager.

• Cross-Functional Experience: Exposure to various facets of retail operations, including sales, customer service, inventory management, and omni-channel fulfillment.

📝 Enhancement Note: This role serves as a foundational step within retail operations. Growth opportunities are primarily within the store environment, focusing on mastering specific operational skills and demonstrating reliability and customer service excellence. Advancement would typically involve taking on more responsibility within the store or specializing further.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor, the custom framing department, and potentially the stockroom.

Office Location(s): Hanover, Pennsylvania. This specific store location is part of a larger retail chain.

Workspace Context:

• Customer-Facing: Significant interaction with the public in a retail sales environment.

• Hands-On Production: The framing department involves working with tools, materials, and machinery (glass cutter, heat press), requiring a dedicated workspace.

• Dynamic Environment: Retail settings can be fast-paced, especially during peak seasons or promotional events. Stockrooms may not be climate-controlled, and some outdoor work might be involved during truck unloads.

• Tools & Technology: Access to POS systems, framing equipment, and potentially basic computer systems for order management.

Work Schedule: Part-time with variable hours, including nights, weekends, and early mornings. Flexibility is key to accommodate store operating hours and customer traffic patterns.

📝 Enhancement Note: The work environment is typical of a large retail store, with a specialized area for custom framing production. The description highlights the need for adaptability due to varying customer traffic, stockroom conditions, and schedule requirements.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or online application screening to assess basic qualifications and interest.

• In-Person Interview: Expect an interview at the store location to discuss your experience, customer service approach, and interest in custom framing. This may involve a brief tour of the framing department.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

• Operational Scenario Questions: Be prepared for questions about handling customer issues, managing time between sales and production, and adhering to store procedures.

• Cultural Fit: Discussion about your alignment with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• Verbal Portfolio: Since a formal portfolio is not expected, be ready to verbally present your "portfolio" through detailed examples during the interview.

• Customer Service Stories: Prepare 2-3 specific examples of how you've provided excellent customer service, built rapport, and resolved issues.

• Problem-Solving Scenarios: Think about challenges you've faced in previous roles (retail or otherwise) and how you used critical thinking and operational understanding to overcome them.

• Process Adherence Examples: Highlight instances where you followed instructions, SOPs, or safety guidelines meticulously.

• Framing Interest: Express genuine interest in the custom framing aspect of the role and any relevant creative or artistic background.

Challenge Preparation:

• Scenario-Based Questions: Anticipate questions like: "A customer wants to frame a valuable piece of art but is on a tight budget. How do you help them?" or "How do you balance assisting walk-in customers with completing an existing framing order?"

• Demonstrate Learning Agility: Show that you are eager and able to learn new skills, particularly operating the framing equipment and understanding the design process.

• Enthusiasm for the Brand: Convey passion for creativity and the Michaels brand.

📝 Enhancement Note: The application process for this role will focus on assessing customer service skills, practical abilities (measuring, learning equipment), and a candidate's understanding of retail operational flow and adherence to procedures. Candidates should prepare to articulate their experience and approach through detailed examples.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing customer transactions, managing sales, and potentially order tracking. Proficiency with basic retail POS systems is expected.

• Custom Framing Equipment: Including mat cutters, saws, assembly tools, and potentially a heat press. Training will be provided, but an aptitude for operating machinery safely is required.

• Glass Cutter: Essential tool for custom framing.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

Analytics & Reporting:

• Sales Data (POS): Understanding basic sales figures and performance metrics related to custom framing and overall store sales.

• Inventory Management Systems: While likely managed by store leadership, awareness of inventory tracking for framing materials is beneficial.

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology suggests a customer-focused approach that might be supported by basic CRM functionalities within the POS or a separate system, though likely minimal for this role.

• Order Management: Systems or processes for tracking custom framing orders from intake to completion.

📝 Enhancement Note: The technology stack is primarily focused on the tools of the trade for a custom framer and standard retail operations. The emphasis is on practical application of equipment and POS systems, with less reliance on complex analytics platforms for this specific role.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering a passion for arts, crafts, and creative expression among team members and customers.

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and personalized solutions, as exemplified by the "Elevated ABC Deliver" approach.

• Teamwork & Collaboration: Working together to achieve store goals, support each other, and create a positive work environment.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing products and services.

• Efficiency & Accountability: Adhering to SOPs, managing time effectively, and taking ownership of responsibilities to ensure smooth store operations.

Collaboration Style:

• Cross-functional Support: Team members are expected to assist each other across different departments and tasks to ensure the store runs smoothly.

• Customer-Centric Handoffs: Seamlessly transitioning customer needs between sales, production, and checkout.

• Open Communication: Encouraging feedback and open dialogue to improve processes and customer experiences.

📝 Enhancement Note: The culture at Michaels emphasizes creativity and customer engagement, underpinned by strong operational principles like teamwork and adherence to procedures. The "Elevated ABC Deliver" framework is a key cultural element influencing customer interactions and sales.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to engage with new customers for framing consultations while also completing existing, time-sensitive orders.

• Customer Expectations Management: Navigating diverse customer needs, budgets, and design preferences to deliver satisfactory framing solutions.

• Learning Specialized Skills: Mastering the operation of framing equipment and glass cutters safely and efficiently, along with understanding design principles.

• Maintaining Department Standards: Keeping the framing department organized, stocked, and visually appealing while handling ongoing production.

Learning & Development Opportunities:

• Framing Expertise: Gaining in-depth knowledge of framing materials, techniques, and design aesthetics.

• Sales & Customer Service Skills: Enhancing consultative selling abilities and customer relationship management through the "Elevated ABC Deliver" program.

• Retail Operations Fundamentals: Developing a solid understanding of store operations, inventory management, visual merchandising, and cash handling.

• On-the-Job Training: Continuous learning through practical experience and guidance from store leadership and experienced team members.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills and customer-facing sales abilities within a structured retail environment. The challenges are typical of an in-store operational role that requires multitasking and customer engagement.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." or "How would you handle a customer who is unhappy with their custom framing order?" (Focus on empathy, problem-solving, and adherence to company policy).

• Sales Approach: "How do you approach selling a product or service to a customer?" or "What steps would you take to understand a customer's needs for custom framing?" (Highlight consultative selling, active listening, and solution-oriented approaches).

• Operational Awareness: "How do you prioritize tasks when you have multiple customers waiting and an order to complete?" or "Why is it important to follow Standard Operating Procedures (SOPs) in a retail environment?" (Demonstrate time management, multitasking, and understanding of process importance).

Company & Culture Questions:

• Brand Alignment: "What interests you about Michaels and the custom framing role?" or "How do you contribute to a positive team environment?" (Show enthusiasm for creativity, the brand, and collaborative spirit).

• Understanding the Role: "What do you understand to be the main responsibilities of a Custom Framer?" (Confirm you've read the description and grasp the blend of sales and production).

• Values: "How do you embody creativity or customer focus in your daily life or work?" (Connect personal values to Michaels' stated values).

Portfolio Presentation Strategy:

• Verbal Case Studies: Prepare to narrate 2-3 specific situations from past work or volunteer experiences that demonstrate your skills in:

  • Customer Relationship Building: A time you built rapport and provided excellent service.
  • Problem Resolution: A challenge you faced and how you solved it.
  • Process Adherence: An instance where you followed procedures meticulously.

• Framing Interest: Clearly articulate why you are interested in custom framing and any relevant creative aptitude.

• Quantifiable Results (if possible): Even in entry-level roles, mentioning increased customer satisfaction or successful task completion adds weight.

📝 Enhancement Note: Interview preparation should focus on articulating customer service philosophy, problem-solving skills, and an understanding of retail operations through concrete examples. For this role, the "portfolio" is primarily demonstrated through verbal responses and behavioral examples.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided career portal link.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, creative, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "framing," "measuring skills," and "detail-oriented."

• Prepare Specific Examples: Gather 2-3 detailed examples for your "verbal portfolio" that showcase your customer service, problem-solving, and process adherence skills.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their "Elevated ABC Deliver" approach if possible.

• Practice Interview Responses: Rehearse answers to common retail interview questions, focusing on demonstrating enthusiasm, reliability, and a willingness to learn.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.