Part Time Custom Framer

📍 Job Overview

Job Title: Part Time Custom Framer

Company: Michaels Stores

Location: Encinitas, California, United States

Job Type: Part Time

Category: Retail Operations / Custom Framing

Date Posted: 2026-08-27

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focuses on building strong customer relationships through personalized design consultations for custom framing solutions.

• Drives sales and production targets within the Custom Framing department by delivering high-quality, timely work.

• Ensures a visually appealing and well-stocked retail environment through effective merchandising and inventory management.

• Operates specialized framing equipment and utilizes basic measuring and computer skills to fulfill orders accurately.

• Upholds operational standards, including safety compliance, cash handling, and adherence to Standard Operating Procedures (SOPs).

📝 Enhancement Note: This role is distinctly customer-facing and product-focused within a retail environment. While not a traditional "revenue operations" role, it involves direct sales, customer satisfaction, and operational efficiency within the Custom Framing department, contributing to overall store revenue and customer loyalty. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, requiring an understanding of sales processes and customer relationship management principles.

📈 Primary Responsibilities

• Engage customers in personalized design consultations to create memorable and high-quality custom framing solutions, leveraging the "Elevated ABC Deliver" methodology.

• Achieve and exceed sales and production goals for the Custom Framing department by delivering exceptional service and product quality.

• Accurately complete framing orders, ensuring adherence to quality standards and delivery timelines, utilizing framing equipment and glass cutting tools.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Special In, Special Out) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting with product location, offering solutions, and ensuring a well-merchandised and in-stock store.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational consistency.

• Support and actively participate in shrink reduction and safety programs to maintain a secure and safe work environment.

• Foster positive interactions with colleagues, demonstrating respect, positivity, and a commitment to organizational values and vision.

• Participate in truck un-loading and stocking processes, ensuring adherence to truck standards and budget.

• Operate the cash register and execute cash handling procedures with accuracy and integrity.

• Assist with and execute Omni-channel processes as required, such as buy online, pick up in-store (BOPIS).

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, operational execution, and customer service. The "Elevated ABC Deliver" methodology points to a structured approach to sales and customer engagement that candidates should be prepared to discuss. For an operations-focused candidate, demonstrating an understanding of how these responsibilities contribute to store efficiency, sales targets, and customer retention would be key.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent is typically expected for entry-level retail roles; specific educational requirements are not detailed but foundational literacy and numeracy are implied.

Experience:

• 0-2 years of experience in a retail or customer-facing environment.

• Experience in custom framing or a similar hands-on craft is preferred but not mandatory. Required Skills:

• Basic computer skills for order entry, system navigation, and potentially design software.

• Basic measuring skills for accurate order specifications and material selection.

• Ability to operate framing equipment (e.g., mat cutters, specialized saws, framing tools) safely and efficiently.

• Proficiency with a glass cutter for precise glass sizing and fitting.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to build customer relationships and provide personalized design consultations.

• Basic understanding of merchandising principles to maintain department appearance.

• Competence in cash handling and operating a point-of-sale (POS) system.

• Ability to adhere to Standard Operating Procedures (SOPs) and safety guidelines. Preferred Skills:

• Previous retail experience, particularly in a specialty or craft-oriented store.

• Proven experience selling products and/or services directly to customers.

• Familiarity with design principles or art aesthetics to assist customers with framing choices.

• Experience with inventory management or stock replenishment processes.

📝 Enhancement Note: The "basic" qualification for computer and measuring skills suggests that while competence is required, deep technical expertise is not. For operations professionals, highlighting transferable skills in process adherence, efficiency, and customer satisfaction metrics gained from previous roles would be valuable, even if those roles were not directly in custom framing.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to prepare examples of how they have:

  • Successfully managed customer interactions, particularly in consultative sales or service scenarios.

  • Demonstrated attention to detail in work output (e.g., examples of well-executed projects, even if personal).

  • Contributed to team efficiency or process improvements in previous roles.

  • Managed inventory or maintained visual standards in a retail setting. Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with:

  • Following Standard Operating Procedures (SOPs) for consistent service and production delivery.

  • Executing order fulfillment processes from consultation to completion.

  • Maintaining departmental standards for cleanliness, organization, and stock availability.

  • Contributing to team-based processes like truck un-loads and stocking.

📝 Enhancement Note: For an operations-minded candidate applying for this role, framing past experiences through the lens of process improvement and efficiency is crucial. Even if the previous role didn't involve custom framing, demonstrating an understanding of workflow, quality control, and customer journey mapping will be beneficial.

💵 Compensation & Benefits

Salary Range: $17.75 - $20.90 per hour.

Benefits:

• Health & Wellness:

  • Medical, Dental, and Vision coverage
  • Telemedicine services
  • Employee Assistance Program (EAP)
  • Flexible Spending Accounts (FSAs)

• Financial & Retirement:

  • 401(k) with employer match
  • Adoption assistance
  • Tuition assistance

• Perks & Discounts:

  • Employee discounts on Michaels products

  • Access to partner discount programs

  • Commuter benefits

  • Voluntary insurance options Working Hours: Part-time. Total Base Pay Range for this Position: $17.75 - $20.90 per hour. This position may be eligible for overtime compensation in accordance with state and local laws. Work hours include nights, weekends, and early mornings.

📝 Enhancement Note: The provided salary range is specific to the Encinitas, California location, which has a higher cost of living and generally higher retail wages compared to national averages. This range aligns with entry-level to experienced part-time retail positions in the region. The benefits package is comprehensive for a part-time retail role, offering a good mix of health, financial, and lifestyle support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Framing). Michaels is a leading specialty retailer in North America, focusing on providing materials and services for creative projects and celebrations.

Company Size: Over 1,300 stores in 49 states and Canada, plus online presence. This indicates a large, established retail organization with significant operational scale.

Founded: 1973, headquartered in Irving, Texas. This long history suggests a stable company with well-developed operational processes and a strong brand presence.

Team Structure:

• The role is based within a specific retail store location.

• The Custom Framer will likely report to a Store Manager or Assistant Store Manager, and potentially work closely with a Framing Department Lead or Senior Framer if one exists at the location.

• Collaboration will occur with other store associates across various departments (e.g., sales floor, cashiers) to support overall store operations and customer experience.

• Cross-functional collaboration also extends to Omni-channel processes, requiring coordination with online fulfillment and customer pickup systems. Methodology:

• Data Analysis & Insights: While not deeply analytical, the role requires using sales data (personal and store) to meet targets and understanding inventory levels for replenishment.

• Workflow Planning & Optimization: Adhering to SOPs and efficient order completion are key. Opportunities for personal workflow optimization exist within framing production and customer engagement.

• Automation & Efficiency: Operating framing equipment efficiently and utilizing basic computer skills contribute to operational speed. Assisting with Omni-channel processes also leverages digital systems.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' scale means that operational processes are likely standardized and well-documented. For an operations professional, understanding how a large retail chain manages its workforce, inventory, and customer service at the store level provides valuable context. The emphasis on "fueling the joy of creativity" suggests a culture that values creativity, customer engagement, and a positive team environment.

📈 Career & Growth Analysis

Operations Career Level: This role is at an entry-level, individual contributor level within the retail operations framework. It focuses on executing specific tasks and customer interactions within a defined department (Custom Framing).

Reporting Structure: Typically reports to store management (Store Manager, Assistant Store Manager), with direct oversight and training from more experienced framing staff or department leads.

Operations Impact: Directly impacts store revenue through custom framing sales and indirectly through customer satisfaction, repeat business, and efficient store operations. The quality of work and customer service contributes to the store's overall performance and brand reputation.

Growth Opportunities:

• Within the Role: Develop expertise in custom framing techniques, design consultation, and sales. Become a go-to expert for customers and colleagues in the framing department.

• Departmental Advancement: Potential to progress to a Framing Department Lead or Senior Framer role, taking on more responsibility for training, inventory, and sales performance.

• Store Management Track: With demonstrated success, customer service excellence, and operational proficiency, opportunities may arise to move into Assistant Store Manager or Store Manager roles, overseeing broader store operations.

• Cross-Functional Learning: Gain experience in various aspects of retail operations, including merchandising, inventory, customer service, and Omni-channel fulfillment.

📝 Enhancement Note: For an operations candidate, viewing this role as a foundational step in understanding retail operations is key. Demonstrating an aptitude for process adherence, efficiency, and customer satisfaction can open doors to more specialized or leadership roles within Michaels or the broader retail sector.

🌐 Work Environment

Office Type: Public retail store setting. The role operates within the main retail floor and a dedicated Custom Framing shop area.

Office Location(s): Encinitas-335 N El Camino Real, Encinitas, California. This is a specific, physical retail location.

Workspace Context:

• The work environment is customer-facing, requiring constant interaction and a positive attitude.

• The Custom Framing shop area is a specialized workspace containing tools like glass cutters and heat presses, necessitating adherence to specific safety protocols.

• Other stock rooms may not be climate-controlled, and some outdoor work may be required for tasks like retrieving carts or unloading trucks.

• Opportunities for collaboration exist with other store team members to ensure smooth store operations and customer support.

• Access to basic computer systems for order management and POS operations is provided.

Work Schedule: Part-time, including nights, weekends, and early mornings. Flexibility in scheduling is expected to meet business needs.

📝 Enhancement Note: The environment is dynamic and fast-paced, typical of a retail setting. For operations professionals accustomed to more structured office environments, adapting to the customer-centric, often unpredictable nature of retail operations is crucial. Understanding the importance of visual merchandising, stock availability, and efficient customer throughput is paramount.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: Typically conducted at the store location, involving the Store Manager or Assistant Store Manager. This stage will focus on:

  • Assessing customer service skills and interpersonal abilities.
  • Evaluating understanding of sales processes and ability to build rapport.
  • Discussing experience with tools, equipment, and retail operations.
  • Gauging cultural fit with Michaels' values and team environment.
  • Scenario-based questions about handling customer issues or sales opportunities.

• Practical Assessment (Potential): May include a brief demonstration of basic measuring skills or a discussion about how they would approach a framing consultation.

Portfolio Review Tips:

• Since this is an entry-level role, a formal portfolio is less critical. However, candidates can prepare by:
  • Resume Highlighting: Emphasizing customer service achievements, sales successes, and any experience with process adherence or operational tasks.
  • Scenario Preparation: Thinking through how they would handle common customer interactions, sales challenges, or operational issues.
  • Demonstrating Enthusiasm: Showing genuine interest in custom framing, art, and helping customers bring their creative visions to life.
  • Highlighting Transferable Skills: If you have operations experience, focus on how your skills in process optimization, efficiency, and customer satisfaction are directly applicable.

Challenge Preparation:

• Be prepared for questions that assess problem-solving skills in a retail context.

• Examples: "How would you handle a customer who is unhappy with their framing quote?" or "What steps would you take to ensure a customer finds the perfect frame for their artwork?"

• Demonstrate an understanding of the importance of quality, accuracy, and customer satisfaction in a service-oriented role.

📝 Enhancement Note: For operations professionals, framing their resume and interview responses to highlight efficiency, process adherence, customer satisfaction metrics, and problem-solving capabilities will be key. Even if the previous experience was not in framing, demonstrating a systematic approach to tasks and a focus on positive outcomes will resonate.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Mat cutters, specialized saws, framing tools, heat press, glass cutters. Proficiency and safety are paramount.

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially basic inventory lookups.

• Basic Computer Skills: For system navigation, order entry, and potentially internal communication or training platforms.

Analytics & Reporting:

• While not a primary analytical role, the associate will contribute to sales reports through POS transactions. Understanding the importance of accurate order data for reporting is key.

• May use internal systems for inventory tracking and replenishment. CRM & Automation:

• The POS system and potentially a dedicated framing order management system may function as a rudimentary CRM for customer order history.

• Omni-channel processes imply interaction with systems that automate order routing and fulfillment notifications.

📝 Enhancement Note: For operations candidates, understanding how technology supports the customer journey and operational efficiency is a core strength. Highlighting experience with POS systems, inventory management software, or any CRM tools, even from a user perspective, demonstrates technological aptitude relevant to retail operations.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and personalized solutions.

• Creativity & Passion: Encouraging a love for arts, crafts, and creative expression.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing work.

• Teamwork & Respect: Collaborating positively with colleagues and fostering an inclusive environment.

• Efficiency & Accountability: Adhering to procedures, managing time effectively, and taking ownership of tasks and sales goals.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store team members to support customer needs across departments and assist with Omni-channel fulfillment.

• Process Adherence & Feedback: Following established procedures for framing, sales, and store operations, while being open to feedback for continuous improvement.

• Knowledge Sharing: Sharing best practices in customer service, sales techniques, and framing expertise with colleagues.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational execution. For an operations professional, demonstrating how their structured approach and focus on efficiency can enhance the creative process and customer experience will be highly valued. Understanding and aligning with these values is crucial for cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales targets while also meeting production deadlines for custom framing orders.

• Customer Expectations: Handling diverse customer needs, preferences, and budgets for custom framing projects.

• Technical Skill Development: Mastering the operation of specialized framing equipment and glass cutters safely and accurately.

• Maintaining Standards: Consistently upholding quality, merchandising, and safety standards in a busy retail environment.

• Adapting to Retail Pace: Thriving in a dynamic, customer-facing role with varied work hours.

Learning & Development Opportunities:

• Craftsmanship Skills: In-depth training on custom framing techniques, materials, and design principles.

• Sales & Customer Service: Development in consultative selling, relationship building, and elevated customer service methodologies.

• Operational Proficiency: Gaining experience in retail inventory management, merchandising, and POS operations.

• Cross-Training: Opportunities to learn about other areas of store operations.

• Career Progression: Potential pathway to leadership roles within Michaels stores.

📝 Enhancement Note: For operations candidates, approaching these challenges with a problem-solving mindset and a focus on process improvement is key. Highlighting how past operational experiences have prepared them to tackle such challenges will be beneficial.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you successfully built rapport with a difficult customer. What was the outcome?" (Assesses customer service and relationship-building skills.)

• "How would you approach designing a custom frame for a customer who is unsure of their style preferences?" (Tests consultation and problem-solving abilities.)

• "Imagine a customer is unhappy with the price of a custom frame. How would you handle this situation?" (Evaluates sales objection handling and customer retention strategies.)

• "What steps would you take to ensure the accuracy and quality of a custom framing order?" (Probes attention to detail and process adherence.) Company & Culture Questions:

• "What interests you about working at Michaels and specifically in custom framing?" (Assesses motivation and cultural fit.)

• "How do you stay organized and manage your time when working on multiple tasks or orders simultaneously?" (Evaluates organizational skills and efficiency.)

• "Describe your understanding of 'fueling the joy of creativity'." (Tests alignment with company mission.) Portfolio Presentation Strategy:

• While not a formal portfolio, be ready to discuss:

  • Past Projects/Roles: Highlight achievements in customer service, sales, or any operational tasks where you demonstrated attention to detail or efficiency.
  • Problem-Solving Examples: Share instances where you identified an issue and implemented a solution, even in a non-professional context.
  • Customer Service Philosophy: Articulate your approach to making customers feel valued and satisfied.
  • Skills Demonstration: Be prepared to talk about your basic computer and measuring skills, and express confidence in learning to operate framing equipment.

📝 Enhancement Note: For operations candidates, focus on framing answers to highlight process, efficiency, accuracy, and customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure responses, especially for behavioral questions. Emphasize any experience with structured workflows, quality control, or driving positive outcomes.

📌 Application Steps

To apply for this Part Time Custom Framer position:

• Submit your application: Complete the online application through the provided Workday portal.

• Tailor your resume: Highlight customer service experience, sales achievements, any experience with tools or equipment, and any demonstrated ability to follow procedures or manage tasks efficiently. Use keywords from the job description such as "customer service," "sales," "merchandising," and "operational standards."

• Prepare for the interview: Research Michaels' mission, values, and the importance of custom framing. Practice answering behavioral and situational questions, focusing on demonstrating your problem-solving skills, customer focus, and attention to detail.

• Showcase relevant skills: Be ready to discuss your basic computer and measuring skills, and express enthusiasm for learning new technical skills related to framing equipment.

• Emphasize operational mindset: If you have prior operations, sales operations, or revenue operations experience, subtly weave in how your skills in process optimization, efficiency, and customer satisfaction translate to success in this retail environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.