Part Time Custom Framer

📍 Job Overview

Job Title: Part-Time Custom Framer

Company: Michaels Stores

Location: Oviedo, Florida, United States

Job Type: Part-Time

Category: Retail Operations / Art & Design Services

Date Posted: 2026-06-08T00:00:00

Experience Level: Entry-Level to 2 Years

Remote Status: On-site

🚀 Role Summary

• Engage directly with customers to understand their needs and design memorable custom framing solutions, directly impacting customer satisfaction and sales conversion.

• Execute the complete framing order process, from design consultation to production and quality assurance, ensuring timely and high-quality delivery of custom artwork.

• Maintain store presentation standards by managing the ready-made frame department, including SISO (Single Item, Single Out) and directed replenishment, to enhance the shopping experience.

• Provide exceptional customer service by assisting shoppers, locating products, and ensuring a well-merchandised and fully stocked store environment to drive impulse and planned purchases.

📝 Enhancement Note: While the title suggests a focus on framing, the responsibilities clearly indicate a hybrid role encompassing direct customer sales, custom design, production, and general retail operations. This role requires a blend of artistic/design sensibility, customer service excellence, and operational efficiency within a retail setting. The "Elevated ABC Deliver" methodology points to a structured approach to customer engagement and sales.

📈 Primary Responsibilities

• Build and nurture customer relationships by acting as a personal designer, utilizing the "Elevated ABC Deliver" methodology to create compelling custom framing solutions and drive sales.

• Complete custom framing orders with exceptional quality, adhering strictly to Standard Operating Procedures (SOPs) and production timelines to meet customer expectations and internal efficiency targets.

• Maintain and organize the ready-made frame department, including SISO (Single Item, Single Out) and directed replenishment processes, to ensure product availability and visual appeal.

• Deliver friendly and proactive customer service, assisting customers with product location, providing solutions, and ensuring a positive and convenient shopping experience.

• Operate the cash register and execute cash handling procedures according to established standards, ensuring accuracy and security in all financial transactions.

• Support company-wide shrink and safety programs by adhering to procedures and reporting any potential risks or losses to management.

• Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and completion within budget constraints to maintain inventory accuracy and store readiness.

• Assist with and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, to provide a seamless customer experience across all channels.

📝 Enhancement Note: The core responsibilities highlight a dual focus on custom design/production and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured sales and customer engagement process that candidates should be prepared to discuss. Responsibilities also include significant physical demands and adherence to strict operational protocols (SOPs).

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions. Specific certifications in art, design, or framing are not explicitly stated but could be beneficial.

Experience:

• Minimum of 0-2 years of experience in a customer-facing role, with a preference for retail environments.

• Demonstrated ability to manage multiple tasks, including sales, production, and operational duties. Required Skills:

• Basic computer skills for point-of-sale (POS) systems and potentially design software.

• Proficiency in basic measuring skills essential for custom framing accuracy.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with proven ability to build rapport and provide solutions.

• Experience with cash handling and operating a cash register accurately.

• Understanding of merchandising principles to maintain department appearance and product accessibility. Preferred Skills:

• Previous retail sales experience, particularly in a consultative or design-oriented capacity.

• Experience selling products and/or services, demonstrating an ability to influence customer purchasing decisions.

• Familiarity with art, design, or custom framing processes.

• Knowledge of inventory management and replenishment techniques.

📝 Enhancement Note: The requirements are geared towards individuals who can blend technical framing skills with strong interpersonal and sales abilities. The emphasis on "basic" skills suggests that comprehensive training will be provided for the specific framing equipment and processes, but a foundational aptitude for these areas is necessary.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Candidates are not explicitly required to submit a portfolio for this role. However, showcasing examples of custom framing projects or design work in a resume or during the interview can demonstrate relevant skills and creativity.

• Ability to articulate past experiences in customer service, sales, and operational tasks, highlighting achievements and problem-solving approaches. Process Documentation:

• Demonstrated understanding of and adherence to Standard Operating Procedures (SOPs) is critical. Candidates should be prepared to discuss how they follow established processes.

• Willingness to learn and implement new company programs and methodologies, such as the "Elevated ABC Deliver" for customer engagement.

• Ability to document and track framing orders accurately through the production cycle.

📝 Enhancement Note: For this particular role, a formal portfolio is not a stated requirement. The focus is more on practical skills and the ability to follow established processes. However, candidates with a background in design or art might find it beneficial to have visual examples of their work to reference during the interview to underscore their framing and design capabilities.

💵 Compensation & Benefits

Salary Range: As a part-time, entry-level to 2-years experience role, the hourly wage is likely to be competitive within the retail industry and specific to the Oviedo, Florida market. Based on industry benchmarks and the cost of living in the Oviedo area, an estimated range would be between $12.00 - $16.00 per hour. This estimate considers the blend of customer service, sales, and specialized framing duties.

Benefits:

• Health Insurance: Medical, dental, and vision insurance coverage is available.

• Paid Time Off (PTO): Accrued paid time off for eligible employees.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Potential for additional benefits as detailed by the company, contributing to overall well-being and financial security.

Working Hours: This is a part-time position. While the specific number of hours per week can vary, it is generally understood to be less than 30 hours. The role requires flexibility to work nights, weekends, and early mornings, aligning with typical retail operating hours.

📝 Enhancement Note: The salary estimate is based on national averages for similar part-time retail positions involving specialized skills and a Florida location, adjusted for the cost of living. The benefits listed are explicitly mentioned in the job description and are significant for a part-time role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores operates as a leading North American retailer of arts, crafts, and home décor products, creating a vibrant and creative marketplace for DIY enthusiasts and hobbyists.

Company Size: Michaels operates over 1,300 stores across North America. This large scale indicates a well-established operational framework, standardized procedures, and a significant employee base, offering stability and structured career paths.

Founded: Michaels was founded in 1973 and is headquartered in Irving, Texas. This long history signifies a deep understanding of the retail landscape and a proven business model, fostering a culture of experience and adaptation.

Team Structure:

• The operations team within a Michaels store is typically structured to cover various functions, including sales floor, custom framing, inventory management, and customer service. This role likely reports to a Store Manager or a designated Department Lead (e.g., Framing Department Manager).

• The reporting structure is hierarchical, with clear lines of responsibility from associates to supervisors and management.

• Cross-functional collaboration is essential, requiring close interaction with other store associates to ensure seamless customer experiences, efficient stock management, and overall store operations. Methodology:

• Data Analysis: While not a primary analytical role, performance metrics (sales, order completion times, customer feedback) are likely tracked and used to inform operational decisions and individual performance.

• Workflow Planning: Adherence to SOPs and efficient task management are key. The framing process itself requires careful workflow planning from order intake to completion.

• Automation: Basic POS systems and potentially inventory management software are used. The role focuses more on manual execution within a structured system rather than direct automation development.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is centered around creativity, customer engagement, and operational efficiency within a retail environment. The company's extensive history and large footprint suggest robust training programs and defined career progression opportunities for dedicated employees.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level to junior associate level within the retail operations spectrum. It focuses on executing defined tasks related to customer service, sales, and specialized production (custom framing). The responsibilities require a blend of technical skill application and customer interaction, serving as a foundational role for developing retail and operational expertise.

Reporting Structure: The Part-Time Custom Framer typically reports to a Store Manager or Assistant Store Manager, and may also take direction from a dedicated Framing Department Lead if one exists. This structure emphasizes direct supervision and adherence to managerial directives.

Operations Impact: The role directly impacts store revenue through custom framing sales and by contributing to overall store sales via excellent customer service and merchandising. Efficient order completion and high-quality framing enhance customer loyalty and positive word-of-mouth, indirectly influencing repeat business and brand reputation. Positive customer interactions also contribute to the store's overall operational success and customer satisfaction metrics.

Growth Opportunities:

• Skill Advancement: Opportunity to become a highly skilled Custom Framer, specializing in intricate designs, material knowledge, and advanced framing techniques.

• Retail Leadership: Potential to advance into roles like Framing Department Lead, Assistant Store Manager, or Store Manager, requiring broader operational and leadership responsibilities.

• Cross-Functional Training: Possibility to gain experience in other store departments, expanding retail skill sets and understanding of different operational areas.

• Company Programs: Access to tuition assistance can support formal education, enabling career growth beyond the immediate retail role.

📝 Enhancement Note: This role offers a clear path for growth within Michaels, particularly for individuals who demonstrate strong performance, customer service skills, and a commitment to learning the craft of custom framing and broader retail operations. The combination of specialized skills and general retail experience provides a versatile foundation.

🌐 Work Environment

Office Type: The work environment is a public retail store setting, specifically within a Michaels Arts & Crafts store. This includes customer-facing areas on the sales floor and a dedicated custom framing shop area.

Office Location(s): The position is located at 1115 Vidina Place Ste 145 in Oviedo, Florida. This is a typical retail plaza location, accessible to the local community.

Workspace Context:

• The workspace involves direct interaction with customers in a retail sales floor environment, requiring a friendly and engaging demeanor.

• The framing shop area is a production space equipped with specialized tools such as a glass cutter and heat press. This area requires attention to safety protocols and efficient workflow management.

• Opportunities for collaboration exist with other store associates for tasks like truck unloading, stocking, and customer assistance, fostering a team-oriented atmosphere.

Work Schedule: The role requires flexibility to work nights, weekends, and early mornings, aligning with the operating hours of a retail store. As a part-time position, the weekly hours will be variable but typically under 30. Some outdoor work may be assigned, for example, during truck unloads or retrieving shopping carts.

📝 Enhancement Note: The work environment is dynamic, requiring adaptability to customer needs, production demands, and varying store operational requirements. The framing shop is a specialized area with specific equipment that necessitates careful handling and adherence to safety guidelines.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit your resume and complete any online assessments or questionnaires.

• Phone Screening: A brief call with HR or a hiring manager to discuss your background, interest in the role, and basic qualifications.

• In-Person Interview: This will likely involve a discussion about your customer service experience, problem-solving abilities, and familiarity with retail or creative environments. You may be asked to demonstrate basic measuring skills or discuss your approach to customer interactions.

• Practical Assessment (Potential): Depending on the store's process, you might be asked to perform a simple task related to measuring or demonstrating basic tool handling (under supervision).

• Final Interview/Offer: A final discussion with the store manager, potentially followed by a job offer.

Portfolio Review Tips:

• While a formal portfolio isn't required, be prepared to discuss specific examples of how you've handled challenging customer interactions, managed your time effectively between sales and production tasks, or contributed to a positive team environment.

• If you have relevant creative experience (e.g., art projects, personal framing attempts), be ready to describe them and what you learned.

• Highlight any experience with measuring, using tools, or following detailed instructions accurately. Challenge Preparation:

• Be ready to answer behavioral questions using the STAR method (Situation, Task, Action, Result) focusing on customer service, problem-solving, teamwork, and handling pressure.

• Prepare to discuss why you are interested in custom framing and Michaels specifically.

• Think about how you would approach a customer who is unsure about their framing needs or has a tight deadline.

📝 Enhancement Note: The interview process for this role will likely focus on assessing customer service skills, basic aptitude for the technical aspects of framing, and cultural fit within a retail environment. Demonstrating enthusiasm for creativity and a willingness to learn are key.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Standard framing tools, including a mat cutter, glass cutter, and potentially a heat press for specific applications. Proficiency or ability to learn these is mandatory.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate custom framing.

• Point of Sale (POS) System: Used for processing customer transactions, handling payments, and potentially managing custom order details.

• Basic Computer Skills: For using the POS system, potentially accessing training materials, and communicating via email or internal systems.

Analytics & Reporting:

• While direct analytics roles are not part of this job, understanding basic sales metrics and order tracking through the POS system is implied. Associates contribute to store performance data. CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology suggests a structured approach to customer engagement that may involve elements of CRM, focusing on building relationships and understanding customer needs to drive sales.

• Inventory Management Systems: Used for tracking stock levels, managing replenishment (SISO and directed), and maintaining department organization.

📝 Enhancement Note: The technology stack is primarily focused on operational tools necessary for retail sales, customer service, and the specific craft of custom framing. Proficiency with standard retail POS systems and a willingness to learn specialized framing equipment are essential.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels fosters an environment that celebrates creativity and personal expression, encouraging associates to engage with artistic pursuits.

• Customer Focus: A strong emphasis on providing exceptional customer service, building relationships, and meeting customer needs through personalized solutions.

• Teamwork & Collaboration: Encouraging associates to support each other, share knowledge, and work together to achieve store goals and maintain a positive work environment.

• Efficiency & Quality: Commitment to completing tasks accurately and on time, especially in custom framing production, and maintaining high standards for store presentation and operations.

Collaboration Style:

• Cross-Functional Integration: Associates are expected to collaborate across departments to assist customers, manage inventory, and support store-wide initiatives.

• Process Adherence: A culture of following established procedures (SOPs) to ensure consistency, safety, and operational effectiveness. Feedback on process improvements is likely welcomed.

• Knowledge Sharing: Associates are encouraged to learn from one another, share best practices, and contribute to a supportive learning environment, particularly within the framing department.

📝 Enhancement Note: The culture at Michaels is deeply rooted in the arts and crafts community, emphasizing creativity, customer engagement, and a collaborative spirit. Associates are expected to embody these values in their daily interactions and work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Roles: Effectively managing competing demands between customer service on the sales floor, custom framing design and production, and general store operations.

• Technical Skill Acquisition: Learning to operate framing equipment and glass cutters safely and efficiently, along with mastering measuring techniques for precision.

• Customer Expectation Management: Handling diverse customer needs, budgets, and timelines for custom framing projects.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and working with tools, which can be physically demanding.

Learning & Development Opportunities:

• Framing Expertise: Opportunity to develop specialized skills in custom framing, becoming a go-to expert within the store.

• Retail Operations Training: Gaining comprehensive experience in sales, customer service, merchandising, and inventory management.

• Career Advancement: Potential to move into leadership roles within the store or explore other opportunities within the larger Michaels organization.

• Tuition Assistance: Access to financial support for pursuing further education or certifications that can enhance career prospects.

📝 Enhancement Note: This role presents a good opportunity for individuals interested in a hands-on craft combined with customer-facing retail experience. The challenges are typical of specialized retail roles, and the growth opportunities are well-defined within the company structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle a customer who is indecisive about their framing choice, or one who is unhappy with a completed order. Focus on empathy, problem-solving, and adherence to company policy.

• Sales Approach: How would you approach a customer to offer custom framing services? Discuss how you would identify their needs and present solutions effectively, referencing the "Elevated ABC Deliver" if you can find more information on it.

• Operational Prioritization: If you have multiple tasks (e.g., a customer waiting, an order to finish, a truck to unload), how would you prioritize? Emphasize time management and clear communication.

Company & Culture Questions:

• Why Michaels? What interests you about working for a company focused on creativity and crafts?

• How do you stay organized and ensure accuracy in your work, especially when dealing with detailed tasks like framing?

• Describe a time you worked effectively as part of a team to achieve a common goal. Portfolio Presentation Strategy:

• While a formal portfolio is not required, have 2-3 specific examples ready from past jobs or personal projects that showcase your customer service skills, problem-solving abilities, or any creative/craft-related experience.

• For framing, be ready to discuss your understanding of different matting, framing materials, and how they impact aesthetics and preservation. If you lack direct framing experience, highlight transferable skills like meticulousness, attention to detail, and artistic sensibility.

📝 Enhancement Note: Focus on demonstrating a blend of customer service aptitude, practical skills, and a genuine interest in the creative aspects of Michaels. Highlight any experience with tools, measuring, or artistic endeavors.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday job portal link.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, and any experience with tools, measuring, or creative projects. Use keywords from the job description such as "custom framing," "customer service," "sales," and "measuring skills."

• Portfolio Preparation (Conceptual): Although not a formal requirement, prepare to discuss specific examples of how you've handled customer interactions, managed tasks in a retail or service setting, or demonstrated attention to detail in previous roles.

• Interview Practice: Rehearse answers to common behavioral and situational interview questions, focusing on the STAR method. Be ready to explain your interest in custom framing and Michaels.

• Company Research: Familiarize yourself with Michaels' products, services, and overall brand. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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