Part Time Custom Framer

📍 Job Overview

Job Title: Part Time Custom Framer

Company: Michaels Stores

Location: Columbia, South Carolina, United States (2001 W Ash St)

Job Type: Part Time

Category: Retail Operations / Art & Design Services

Date Posted: September 05, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service and sales within the custom framing department of a retail environment.

• Responsibilities include building customer relationships, understanding their needs, and delivering high-quality, custom framing solutions.

• Key operational duties involve maintaining store presentation, managing inventory, and accurately handling transactions at the point of sale.

• The position requires adherence to Standard Operating Procedures (SOPs) and participation in store-wide operational tasks such as truck unloading and stocking.

📝 Enhancement Note: While the input title is "Part Time Custom Framer," the AI-generated category suggests a blend of Retail Operations and Art & Design Services, reflecting the dual nature of the role which involves both sales/operational tasks and specialized creative/crafting services. The experience level is inferred as entry-level due to the "basic skills" requirement and the absence of explicit senior-level qualifications.

📈 Primary Responsibilities

• Build and maintain strong customer relationships through personalized design consultations for custom framing projects, utilizing the "Elevated ABC Deliver" methodology.

• Drive sales and production targets by effectively presenting framing options, upselling complementary products, and closing sales.

• Execute custom framing orders with a high degree of quality, precision, and adherence to deadlines, ensuring customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department and other assigned areas, including SISO (Ship-from-Store) and Directed Replenishment.

• Provide friendly and proactive customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and in-stock store environment.

• Operate the cash register accurately and efficiently, adhering to all cash handling and transaction processing standards.

• Support company-wide shrink and safety programs through diligent adherence to procedures and proactive identification of risks.

• Participate in the truck un-load and stocking processes, ensuring compliance with truck standards and efficient inventory management.

• Assist with Omni-channel processes, such as fulfilling online orders or assisting with in-store pickup, to enhance the customer experience.

• Maintain a clean, safe, and clutter-free environment within the store and specifically within the framing area.

📝 Enhancement Note: The core responsibilities have been expanded to detail the customer interaction model (Elevated ABC Deliver), sales targets, quality standards for framing, inventory management specifics (SISO, Directed Replenishment), and the integration of Omni-channel functions, all within a retail operations context.

🎓 Skills & Qualifications

Education: High school diploma or equivalent strongly preferred; specific degrees not typically required for this entry-level retail position.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail or service environment.

• Demonstrated ability to learn and apply new skills quickly, particularly those related to product knowledge and operational procedures. Required Skills:

• Basic computer proficiency for point-of-sale (POS) systems, inventory lookups, and order entry.

• Fundamental measuring skills for accurate order specification and production.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong interpersonal and communication skills for engaging with diverse customer needs.

• Basic cash handling and transaction processing abilities.

• Customer service orientation with a proactive and helpful demeanor.

• Ability to work collaboratively within a team environment. Preferred Skills:

• Prior retail sales experience, demonstrating a track record of meeting sales goals.

• Experience in selling products and/or services directly to customers, with an understanding of consultative selling techniques.

• Familiarity with art, design principles, or custom framing is a plus.

• Previous experience with merchandising and visual presentation standards.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" from the input have been translated into explicit "Required Skills" and "Preferred Skills" sections. Basic computer and measuring skills are highlighted as essential, along with the technical ability to use framing equipment. Retail and sales experience are noted as preferred, aligning with typical entry-level retail hiring practices.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for this entry-level role, candidates are encouraged to highlight relevant experience in customer service, sales, or creative projects in their resume or during the interview.

• Demonstrated ability to follow established processes and procedures for order taking, production, and customer interaction is key.

• Any examples of problem-solving or creative solutions provided to customers in previous roles can serve as informal portfolio pieces. Process Documentation:

• Candidates are expected to understand and adhere to Standard Operating Procedures (SOPs) for all aspects of the job, from customer engagement to transaction processing and safety protocols.

• The role involves learning and executing specific workflows for custom framing orders, including design consultation, material selection, measurement, production, and final quality checks.

• Familiarity with or ability to quickly learn POS systems and basic inventory management software is necessary for efficient operations.

📝 Enhancement Note: For an entry-level, part-time retail role like this, a formal portfolio is generally not expected. This section has been adapted to focus on the candidate's ability to follow established processes and demonstrate understanding of operational workflows, rather than a traditional portfolio of completed projects.

💵 Compensation & Benefits

Salary Range:

Based on industry standards for part-time retail associates in Columbia, South Carolina, and considering the specialized nature of custom framing, an estimated hourly wage range would be between $12.00 - $16.00 per hour. This estimate considers the entry-level experience requirement and the specific skills needed for custom framing.

Benefits:

As a part-time team member at Michaels, depending on eligibility and hours worked, you may have access to:

• Employee discounts on Michaels products, fueling your own creative endeavors.

• Access to partner discount programs for additional savings.

• Employee Assistance Program (EAP) for confidential support services.

• Potential for participation in a 401(k) plan with employer match, though eligibility for part-time roles can vary.

• Tuition assistance programs may be available for continued education.

• Adoption assistance is also listed as a potential benefit. Working Hours:

This is a part-time position. Actual weekly hours may vary based on business needs and scheduling, but typically range from 15-25 hours per week. Work hours include nights, weekends, and early mornings, as retail operations require flexibility to meet customer demand.

📝 Enhancement Note: A specific salary range has been estimated based on typical part-time retail wages in the specified location, factoring in the custom framing aspect. The provided benefits list has been curated from the input data, highlighting those most relevant and potentially accessible to part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates in the Arts and Crafts Retail industry, with a significant focus on DIY, creative projects, and celebration-related products. This includes a specialized custom framing service.

Company Size: Michaels Stores is a large retail corporation with over 1,300 stores across North America, indicating a structured corporate environment with established operational frameworks.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history and a well-defined brand presence in the creative retail space.

Team Structure:

• The operations team within a Michaels store typically consists of a Store Manager, Assistant Store Managers, and various Team Members specializing in different departments (e.g., framing, crafts, customer service).

• Reporting structures are hierarchical, with Team Members reporting to supervisors or Assistant Managers, who in turn report to the Store Manager.

• Cross-functional collaboration is essential, as all team members are expected to contribute to overall store operations, customer satisfaction, and sales performance, regardless of their primary department. Methodology:

• The company emphasizes a customer-centric approach, focusing on understanding customer needs and delivering solutions.

• Operational efficiency is driven by adherence to Standard Operating Procedures (SOPs) and company programs designed to ensure consistency, safety, and quality.

• Data-driven decision-making is more prevalent at higher management levels, but Team Members are expected to contribute by accurately recording sales, inventory, and customer feedback.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context has been enriched with details about the retail industry, company size implications for operations, and the collaborative nature of store-level teams. The "Methodology" section has been inferred to reflect typical retail operational practices focused on customer service and SOP adherence.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within retail operations. It's an opportunity to gain foundational experience in customer service, sales, visual merchandising, and basic operational procedures within a specialized department (Custom Framing).

Reporting Structure: You will report directly to a Framing Department Supervisor, Assistant Store Manager, or Store Manager, depending on the store's specific management structure. This ensures clear guidance and performance feedback.

Operations Impact: As a Custom Framer, your direct impact is on customer satisfaction through quality product and service delivery, contributing to store sales targets, and maintaining operational standards within your department. Your efforts in customer engagement and sales directly influence the store's revenue and reputation.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, design consultation, and operating specialized equipment. Develop strong customer service and sales skills.

• Advancement within Retail: Potential to advance to senior framer roles, department lead positions, or management roles within Michaels stores by demonstrating strong performance, leadership potential, and a commitment to company values.

• Cross-Training: Possibility of cross-training in other store departments to gain broader retail operational experience.

📝 Enhancement Note: The career analysis focuses on the entry-level nature of the role, the direct operational impact, and realistic growth paths within the retail environment, emphasizing skill acquisition and potential for advancement.

🌐 Work Environment

Office Type: This is a retail store environment, specifically a Michaels Arts & Crafts store. The workspace includes a customer-facing retail floor and a dedicated framing shop area.

Office Location(s): The specific location is Columbia, South Carolina, at 2001 W Ash St. This is a public-facing retail space.

Workspace Context:

• The environment is dynamic and customer-centric, requiring constant interaction with shoppers.

• The framing shop is equipped with specialized tools like glass cutters and heat presses, necessitating adherence to safety protocols.

• Opportunities for interaction with a diverse range of customers and fellow team members are constant, fostering a collaborative and engaging atmosphere. Work Schedule:

The schedule is part-time and will include nights, weekends, and potentially early mornings to accommodate customer traffic and operational needs. Flexibility is key to this role.

📝 Enhancement Note: The work environment description is tailored to a retail store setting, highlighting the customer-facing nature, specialized equipment in the framing area, and the flexible, part-time schedule typical of the retail sector.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume to assess basic qualifications and experience.

• First Interview: Typically conducted by a hiring manager (e.g., Store Manager or Assistant Manager). This will likely focus on customer service experience, retail aptitude, and understanding of the role. Be prepared to discuss your familiarity with crafting or art, if any.

• Skills Assessment/Demonstration: You may be asked to demonstrate basic measuring skills or discuss how you would approach a customer consultation.

• Final Interview/Onboarding: If successful, you will proceed to final discussions and onboarding, which will include reviewing company policies and benefits.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, prepare to discuss specific examples from your past experience that demonstrate:

  • Excellent customer service interactions.
  • Sales success or initiative.
  • Problem-solving skills in a customer or team setting.
  • Any experience with crafts, art, or detailed work.

• Be ready to articulate your understanding of the framing process and your willingness to learn. Challenge Preparation:

• You might be presented with hypothetical customer scenarios to gauge your problem-solving and customer service approach. For example: "A customer wants to frame a valuable artwork but has a limited budget. How would you assist them?"

• Be prepared to discuss your understanding of safety procedures, especially concerning tools like glass cutters.

• Highlight your ability to follow instructions and procedures accurately.

📝 Enhancement Note: The interview process and preparation tips are adapted for an entry-level retail position, focusing on customer service, sales aptitude, and the ability to learn specific operational and technical skills. The emphasis is on discussing past experiences rather than presenting a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Essential for processing transactions, managing customer accounts, and looking up inventory. Proficiency with any retail POS system is transferable.

• Custom Framing Equipment: Includes specialized tools such as mat cutters, glass cutters, frame saws, and potentially heat presses or jointers. Safe and precise operation is critical.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices. Accuracy is paramount.

• Basic Computer Skills: For accessing company systems, emails, and potentially training modules.

Analytics & Reporting:

• While not directly responsible for complex analytics, Team Members contribute by accurately recording sales data through the POS system.

• Understanding basic inventory counts and stock levels is part of daily operations. CRM & Automation:

• The POS system likely has CRM capabilities for tracking customer purchases and preferences.

• Automation is primarily seen in the efficiency of the POS system and potentially in scheduling software.

📝 Enhancement Note: This section focuses on the practical tools and technology a Custom Framer would use daily in a retail setting, from POS systems to specialized framing equipment. The emphasis is on operational use rather than advanced technical skills.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A primary value is prioritizing customer needs and ensuring a positive shopping and service experience.

• Creativity & Passion: Embracing the company's purpose of fueling creativity and celebrating through art and crafts.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions that meet customer expectations.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals and support each other.

• Integrity & Respect: Upholding ethical standards and treating all customers and team members with respect.

Collaboration Style:

• The team operates with a collaborative spirit, where members assist each other across departments to ensure smooth store operations and excellent customer service.

• Open communication is encouraged, particularly regarding customer needs, inventory levels, and operational challenges.

• There's an emphasis on a positive and supportive work environment, fostering a sense of community among team members.

📝 Enhancement Note: The culture and values are inferred from Michaels' stated purpose and typical retail environments, focusing on customer service, creativity, teamwork, and operational integrity.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Service: Effectively meeting sales targets while providing detailed, personalized customer service for custom framing.

• Technical Skill Acquisition: Quickly learning to operate framing equipment and master precision cutting and assembly techniques.

• Managing Customer Expectations: Handling diverse customer requests and budgets for custom framing projects.

• Physical Demands: The role involves standing for long periods, lifting, and reaching, which can be physically demanding.

Learning & Development Opportunities:

• Framing Expertise: Developing specialized skills in custom framing design, materials, and production techniques.

• Customer Engagement: Honing consultative sales and active listening skills to better serve customers.

• Retail Operations Fundamentals: Gaining broad experience in retail sales, merchandising, inventory management, and POS operations.

• Potential for Advancement: Opportunities to grow into leadership roles within the store or pursue other career paths within Michaels.

📝 Enhancement Note: Challenges are identified based on the nature of the role (retail, custom work, physical demands), and growth opportunities are framed around skill development, specialized craft knowledge, and general retail career progression.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer." or "How would you handle a customer who is unhappy with a framing quote?"

• Sales Aptitude: "What techniques do you use to encourage customers to purchase a product or service?" or "How would you approach selling a higher-end framing option to a customer?"

• Problem-Solving: "Imagine a customer needs a frame for a very unusual-sized item. What steps would you take?" or "What would you do if you discovered a mistake in a framing order after it was completed?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What do you know about our custom framing services?"

• "How do you contribute to a positive team environment?"

• "What does 'fueling the joy of creativity' mean to you?" Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on your resume and be ready to elaborate on relevant experiences.

• Prepare specific examples that showcase your customer service, sales, problem-solving, and any artistic/crafting inclinations.

• Be enthusiastic about learning the custom framing craft and contributing to the store's success.

📝 Enhancement Note: Interview questions are tailored to assess core competencies for a retail, customer-facing role with a specialized service component, focusing on customer service, sales, problem-solving, and cultural fit.

📌 Application Steps

To apply for this Part Time Custom Framer position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, retail, or hands-on craft experience. Use keywords from the job description such as "customer service," "sales," "custom framing," and "measuring skills."

• Prepare Your Narrative: Be ready to discuss specific examples from your past experience that demonstrate your ability to build customer relationships, solve problems, and work effectively in a team. For any craft or art background, be prepared to share your passion.

• Research Michaels: Familiarize yourself with Michaels' brand, its commitment to creativity, and the services offered, especially custom framing. Understand their mission to "fuel the joy of creativity."

• Practice Your Responses: Rehearse answers to common interview questions related to customer service, sales, and teamwork. Consider how you would approach a hypothetical framing consultation scenario.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.