Part Time Custom Framer

📍 Job Overview

Job Title: Part-Time Custom Framer

Company: Michaels Stores

Location: Allen Park, Michigan, United States

Job Type: PART_TIME

Category: Retail Operations / Sales

Date Posted: 2026-05-19T00:00:00

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute retail operations by providing exceptional customer service and driving sales within the custom framing department.

• Build and maintain strong customer relationships through personalized design consultations and solution-oriented approaches.

• Manage the production and quality control of custom framing orders, ensuring timely completion and adherence to company standards.

• Contribute to overall store operations, including merchandising, inventory management, and cash handling.

• Uphold company policies and procedures, ensuring a safe, clean, and clutter-free retail environment.

📝 Enhancement Note: This role is part-time and focuses on a specialized area within retail (custom framing), blending customer interaction, sales, and production. The emphasis is on building relationships and delivering quality custom solutions, indicating a need for interpersonal skills and attention to detail.

📈 Primary Responsibilities

• Engage customers in personalized design consultations to understand their framing needs and offer tailored solutions that drive sales.

• Utilize Elevated ABC Delivery to build rapport and foster customer loyalty, aiming to achieve sales and production targets.

• Meticulously complete custom framing orders, ensuring high-quality craftsmanship and on-time delivery to meet customer expectations.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting shoppers in locating products and ensuring a well-merchandised and fully stocked store.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance and operational excellence.

• Actively participate in and support shrink and safety initiatives to minimize loss and maintain a secure work environment.

• Foster positive interpersonal interactions, demonstrating respect, maintaining a positive attitude, and embodying company values.

• Participate in truck unloading and stocking processes, ensuring adherence to truck standards and budget constraints.

• Operate the cash register accurately and efficiently, adhering to all cash handling standards.

• Acknowledge customers promptly, assist with product location, and offer effective solutions to their needs.

• Support Omni channel processes, facilitating seamless customer experiences across various service platforms.

📝 Enhancement Note: Responsibilities are clearly defined and cover a range of retail functions from direct customer engagement and sales to production, merchandising, and operational support. The "Elevated ABC Deliver" mention suggests a specific customer engagement methodology that candidates should research.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong foundation in basic math and measurement is implied for custom framing tasks.

Experience:

• Minimum Experience:

  • Basic computer proficiency for operational tasks.
  • Basic measuring skills essential for accurate framing.
  • Ability to safely and effectively operate framing equipment and a glass cutter.

• Preferred Experience:

  • Previous retail experience, demonstrating familiarity with store operations and customer interaction.

Required Skills:

• Customer Service Excellence: Ability to engage positively with customers, understand their needs, and provide solutions.

• Custom Framing Proficiency: Skill in operating framing equipment, using a glass cutter, and performing accurate measurements.

• Sales Acumen: Aptitude for identifying sales opportunities, consultative selling, and meeting sales targets.

• Basic Computer Skills: Familiarity with point-of-sale systems and basic computer operations.

• Attention to Detail: Critical for ensuring the quality and accuracy of custom framing orders.

• Teamwork & Collaboration: Ability to work effectively with colleagues and contribute to a positive store environment.

• Adherence to Procedures: Commitment to following SOPs and company policies.

Preferred Skills:

• Retail Sales Experience: Prior success in a retail sales environment, particularly in consultative or specialized sales roles.

• Merchandising Skills: Understanding of visual presentation and stock management principles.

• Cash Handling Proficiency: Experience with cash registers and secure money management.

• Problem-Solving: Ability to address customer issues and operational challenges effectively.

📝 Enhancement Note: The requirements are geared towards an entry-level position with a focus on practical skills and customer interaction. The "0-2 years" experience level suggests that candidates with some retail or direct customer-facing experience will be well-suited, but extensive prior framing experience is not mandatory, as equipment operation is listed as a skill to be acquired or demonstrated.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are encouraged to prepare examples of their work or projects that demonstrate:
  • Quality Craftsmanship: Showcase examples of well-executed projects, highlighting precision and attention to detail, particularly relevant to custom framing or detailed assembly.
  • Problem-Solving in Action: Describe instances where you identified a customer need or operational challenge and implemented a practical solution.
  • Customer Interaction Success: Be ready to share anecdotes demonstrating your ability to build rapport, understand customer needs, and contribute to a positive customer experience.
  • Process Adherence: Highlight any experience where following specific procedures or SOPs was crucial for successful outcomes.

Process Documentation:

• Candidates should be prepared to discuss their understanding of how to follow and contribute to established processes, including:
  • Workflow Adherence: Demonstrating an ability to follow established framing order processes from consultation to completion.
  • Quality Control Checks: Understanding the importance of self-checking and adhering to quality standards during production.
  • System Usage: Familiarity with using POS systems and basic computer applications for order management and customer data.

📝 Enhancement Note: Given the entry-level and part-time nature of this role, a formal portfolio is unlikely to be a strict requirement. However, candidates should prepare to speak to their practical skills, customer service successes, and understanding of operational processes through examples and anecdotes. This mirrors how many retail roles assess practical competency.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are offered, providing comprehensive coverage.

• Paid Time Off: Accrued paid time off for rest and personal needs.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products, fostering creativity and savings.

• Other Benefits: Access to additional benefits as detailed by the company.

Working Hours:

• This is a part-time position. Typical working hours will vary based on store needs and scheduling, but may include nights, weekends, and early mornings, as indicated in the job description. The total weekly hours are not fixed at 40 but will be scheduled according to business demand and employee availability.

📝 Enhancement Note: Salary is estimated based on typical part-time retail positions in the specified region. Benefits listed are directly from the provided text. The emphasis on part-time hours necessitates flexibility from the candidate.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts & Crafts, Home Decor, Custom Framing)

Company Size: Large (over 1,300 stores in North America)

Founded: 1973, headquartered in Irving, Texas. Michaels is a leading destination for creating and celebrating.

Team Structure:

• Operations Focus: The role operates within a store-based retail environment, reporting to store management.

• Cross-functional Collaboration: Collaboration is expected with fellow store associates across various departments (e.g., general merchandise, craft supplies) to ensure overall store efficiency and customer satisfaction.

• Customer-Centric Approach: The culture emphasizes building customer relationships and providing solutions, with a strong focus on the "joy of creativity and celebration."

Methodology:

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) is a key operational methodology.

• Customer Engagement: Utilizing specific customer engagement models like "Elevated ABC Deliver" to enhance customer interactions and drive sales.

• Quality Assurance: Maintaining high standards in custom framing production and store presentation.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is deeply rooted in creativity and customer engagement, with a structured operational framework. Understanding the "Elevated ABC Deliver" methodology would be beneficial for candidates.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level, part-time position within the retail operations framework, specifically focused on the custom framing department. It serves as a foundational role for developing customer service, sales, and operational skills.

Reporting Structure: The part-time custom framer will report to store management, likely a Framing Department Manager or Store Manager, and will work alongside other store associates.

Operations Impact: In this role, the operations impact is direct and customer-facing:

• Revenue Generation: Directly contributes to store revenue through custom framing sales and cross-selling opportunities.

• Customer Loyalty: Builds customer loyalty through quality work and positive service experiences, encouraging repeat business.

• Brand Representation: Serves as a brand ambassador, embodying Michaels' commitment to creativity and customer satisfaction.

• Operational Efficiency: Contributes to store organization, merchandising, and efficient workflow within the framing department.

Growth Opportunities:

• Skill Development: Opportunity to master custom framing techniques, glass cutting, and advanced sales consultation.

• Retail Advancement: Potential to grow into full-time positions, supervisory roles (e.g., Framing Lead, Assistant Manager), or transfer to other departments within Michaels.

• Cross-Training: Possibility of cross-training in other store functions, broadening retail operational knowledge.

• Specialization: Deepen expertise in custom framing and art display solutions.

📝 Enhancement Note: This role offers a clear entry point into retail operations with opportunities for skill enhancement and potential advancement within the Michaels organization, particularly within specialized departments like custom framing.

🌐 Work Environment

Office Type: This is a retail store environment. The specific work area for this role is the custom framing department within a Michaels store located at 3220 Fairlane Dr, Allen Park, MI.

Office Location(s): The primary work location is the Michaels store in Allen Park, Michigan.

Workspace Context:

• Customer-Facing Environment: The workspace is primarily a public retail store setting, requiring interaction with customers.

• Dedicated Framing Area: A specific framing shop area is equipped with tools such as a glass cutter and heat press, necessitating safe operation.

• Collaborative Team Space: Work alongside other store associates, contributing to a shared team environment.

• Varied Conditions: While most public areas are climate-controlled, some stock rooms may not be. Outdoor work may be required for tasks like retrieving shopping carts or during truck unloading.

Work Schedule:

• The schedule is part-time and flexible, accommodating nights, weekends, and early mornings. This requires adaptability to meet store operational needs.

📝 Enhancement Note: The work environment is dynamic, requiring adaptability to customer interactions, production tasks, and varied conditions within a retail setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and resume for basic qualifications and experience.

• In-Person Interview: Candidates can expect a face-to-face interview with store management. This will likely include:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork (e.g., "Tell me about a time you handled a difficult customer").
  • Situational Questions: Gauging how candidates would handle specific scenarios related to framing, sales, or store operations (e.g., "How would you advise a customer on framing a valuable piece of art?").
  • Skills Assessment: Discussion or demonstration of basic measuring skills and familiarity with tools.

• Practical Demonstration (Potential): Candidates might be asked to demonstrate basic measuring skills or discuss their understanding of framing concepts.

• Final Discussion: May involve discussing availability, career interests, and confirming alignment with company culture.

Portfolio Review Tips:

• As a part-time, entry-level role, a formal portfolio is not expected. However, candidates should be prepared to:
  • Share Anecdotes: Have ready examples of customer service successes, problem-solving scenarios, or instances where attention to detail was crucial.
  • Discuss Experience: Clearly articulate any relevant retail or sales experience, highlighting achievements and responsibilities.
  • Demonstrate Understanding: Be ready to discuss the importance of quality, accuracy, and customer satisfaction in custom framing.

Challenge Preparation:

• Customer Interaction Scenarios: Prepare responses for common customer service challenges and sales opportunities.

• Problem-Solving Examples: Think of situations where you resolved an issue effectively, demonstrating resourcefulness.

• Understanding of Role: Be ready to articulate why you are interested in custom framing and how your skills align with the responsibilities.

📝 Enhancement Note: The interview process will likely focus on assessing practical skills, customer service aptitude, and cultural fit rather than formal portfolio presentations, aligning with the entry-level nature of the role.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Requires proficiency with specialized framing tools, including a glass cutter and heat press. Candidates need to demonstrate or acquire skills in operating these safely and effectively.

• Measuring Tools: Basic measuring tapes and rulers are essential for accurate order fulfillment.

• POS System: Familiarity with point-of-sale systems for processing transactions, managing orders, and handling customer information.

Analytics & Reporting:

• Basic Reporting: May involve understanding sales reports or inventory counts, though advanced analytics are unlikely for this role.

CRM & Automation:

• Customer Data Management: Basic use of the POS system to record customer details and order history.

• Order Management Systems: Utilizing internal systems for tracking custom framing orders through production.

📝 Enhancement Note: The technology stack is primarily focused on specialized framing equipment and standard retail POS systems. The emphasis is on practical application rather than complex software suites.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building relationships through personalized service and quality products.

• Creativity & Passion: Embracing the company's purpose to "fuel the joy of creativity and celebration."

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions with attention to detail.

• Teamwork & Respect: Fostering a positive and respectful work environment where associates collaborate effectively.

• Efficiency & Compliance: Adhering to SOPs and company programs to ensure operational excellence and safety.

Collaboration Style:

• Customer-Oriented Collaboration: Working together to ensure every customer receives a memorable framing solution.

• Supportive Team Environment: Assisting colleagues with tasks, sharing knowledge, and contributing to overall store success.

• Process Adherence: Collaborating to maintain standards in merchandising, stocking, and operational procedures.

📝 Enhancement Note: The culture strongly emphasizes customer experience, creativity, and adherence to established operational processes, creating a supportive yet structured retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Customer Service and Production: Effectively managing customer interactions while ensuring timely and high-quality framing production.

• Developing Technical Skills: Mastering the operation of framing equipment and glass cutters requires practice and precision.

• Meeting Sales Targets: Consistently driving custom framing sales in a competitive retail landscape.

• Physical Demands: Adapting to the physical requirements of the role, including standing for long periods and lifting heavy items.

Learning & Development Opportunities:

• Framing Mastery: Gaining expertise in custom framing design, material selection, and production techniques.

• Sales & Customer Engagement: Enhancing skills in consultative selling and customer relationship management through specific training programs.

• Retail Operations Knowledge: Expanding understanding of store operations, merchandising, and inventory management.

• Career Pathways: Potential to develop into leadership roles within Michaels stores.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills and customer engagement expertise within a supportive retail framework, with clear pathways for growth.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "How would you handle a customer who is unhappy with the framing quote?" or "Describe a time you went above and beyond for a customer."

• Sales Approach: "How would you approach a customer who is browsing the framing samples?" or "What steps would you take to sell a custom framing solution?"

• Problem-Solving: "If a framing order was delayed, how would you communicate with the customer?" or "What would you do if you made a mistake on a measurement?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What does 'fueling the joy of creativity' mean to you?"

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on:
  • Storytelling: Be prepared to share compelling anecdotes about your customer service, sales, or problem-solving experiences.
  • Highlighting Skills: Clearly articulate your basic computer skills, measuring ability, and any experience with tools or equipment.
  • Enthusiasm: Demonstrate your passion for creativity and customer satisfaction.

📝 Enhancement Note: Interview preparation should focus on behavioral and situational questions that assess customer service, sales aptitude, problem-solving, and cultural fit, along with demonstrating practical skills.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, sales, or hands-on experience. Emphasize skills like measuring, attention to detail, and basic computer proficiency.

• Prepare Anecdotes: Think of specific examples from past experiences (retail, service, or even personal projects) that showcase your customer interaction skills, problem-solving abilities, and attention to detail.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and the importance of creativity and customer experience in their operations. Understand the role of custom framing within their business.

• Practice Interview Responses: Rehearse answers to common retail interview questions, focusing on demonstrating enthusiasm, reliability, and a willingness to learn.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.