Organizational Design Consultant

📍 Job Overview

Job Title: Organizational Design Consultant

Company: Health Care Service Corporation

Location: Chicago, Illinois, United States / Richardson, Texas, United States

Job Type: Full time

Category: Revenue Operations / Sales Operations / GTM Strategy (Organizational Design focus)

Date Posted: September 01, 2026

Experience Level: 5-10 years

Remote Status: Hybrid (3 days in office, 2 days remote)

🚀 Role Summary

• Drive strategic organizational effectiveness (OE) initiatives and programs through expert organizational design interventions.

• Partner with HR Business Partners (HRBPs) and business leaders to design and implement future state organizational structures and operating models.

• Evaluate and diagnose current organizational states to identify needs for strategy transformation, structure, and staffing optimization.

• Develop and contribute to enterprise-level OE methodologies, tools, and templates to standardize best practices.

• Facilitate the implementation of organizational design plans and support the execution of change management strategies to ensure successful adoption.

📝 Enhancement Note: While the title is "Organizational Design Consultant," the responsibilities strongly align with a Revenue Operations or GTM Operations function focused on optimizing the structure and processes that support revenue generation. The emphasis on strategy transformation, operating models, and staffing directly impacts sales and Go-To-Market effectiveness.

📈 Primary Responsibilities

• Lead and provide consultative oversight for moderately complex, strategic Organizational Effectiveness (OE) initiatives and programs for assigned divisions and subdivisions.

• Partner with more senior organizational design resources to deliver on large, complex organizational design initiatives, contributing to enterprise-wide strategy.

• Collaborate closely with HRBPs and business leaders in small to medium-sized departments (or multiple departments) to drive organizational design change and align structures with business objectives.

• Contribute to the development, embedment, and roll-out of Organizational Design methodologies, tools, and templates at an enterprise level, ensuring consistency and scalability.

• Conduct thorough evaluations and diagnoses of current organizational states, identifying critical needs for transformation in strategy, structure, and staffing to enable future growth.

• Develop future state organizational approaches and present various Org Design Options, clearly articulating trade-offs and recommendations.

• Facilitate the implementation of approved organizational design plans, providing guidance and support to ensure successful execution and adoption.

• Support the execution of broader organizational design plans, ensuring alignment with overall business strategy and operational efficiency goals.

• Provide feedback and measurement mechanisms to assess the effectiveness of organizational design results and identify areas for continuous improvement.

📝 Enhancement Note: The core responsibilities highlight a strategic role focused on structural optimization that directly impacts GTM efficiency. The role requires a deep understanding of how organizational structures influence sales processes, customer engagement, and revenue generation.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in a relevant field (e.g., Business Administration, Human Resources, Organizational Psychology, Industrial Engineering) is required.

• Master's degree is preferred, indicating a deeper level of theoretical understanding and research capability in organizational dynamics. Experience:

• A minimum of 5 years of consulting experience in organizational design, operating model design, process design, process re-engineering, capability mapping and design, project management, or human resources.

• Experience in program design, needs assessment, performance measurement, and evaluation is crucial for demonstrating impact and ROI.

• Experience in delivering end-to-end complex organizational design projects is highly preferred, showcasing a proven track record of managing initiatives from inception to completion. Required Skills:

• Organizational Design: Proven ability to design and implement effective organizational structures, roles, and responsibilities.

• Operating Model Design: Expertise in developing and optimizing operating models that align strategy, processes, people, and technology.

• Process Design & Re-engineering: Strong skills in analyzing, mapping, and redesigning business processes for efficiency and effectiveness.

• Capability Mapping: Ability to identify and design core organizational capabilities required to execute business strategy.

• Project Management: Demonstrated ability to organize, plan, and guide complex initiatives to achieve goals within defined timelines and budgets.

• Consultative Skills: Excellent ability to advise and influence stakeholders at various levels, build trust, and drive consensus.

• Analytical Skills: Proficient in data analysis, diagnosing organizational issues, and developing data-driven solutions using established methodologies and tools.

• Communication Skills: Exceptional verbal, written, and interpersonal communication skills to articulate complex ideas clearly and engage diverse audiences.

• Collaboration: Experience working effectively in a diverse workgroup and cross-functionally with HRBPs, business leaders, and other stakeholders.

• Negotiation Skills: Ability to navigate differing opinions and reach mutually agreeable solutions.

• Leadership/Management Experience: Demonstrated ability to lead initiatives and influence outcomes.

Preferred Skills:

• Organizational Design Certification: Holding a recognized certification in Organizational Design or Effectiveness.

• Health Insurance/Healthcare Industry Experience: Familiarity with the unique challenges, structures, and regulatory environment of the healthcare sector.

📝 Enhancement Note: The requirements emphasize a blend of strategic thinking, analytical rigor, and practical execution skills critical for operations roles. The preference for a Master's degree and industry experience suggests a focus on depth of knowledge and practical application within a complex environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies on Organizational Design: Detailed examples of past organizational design projects, showcasing the problem statement, your approach, the solutions implemented, and measurable outcomes.

• Process Optimization Examples: Documentation of process re-engineering initiatives, including before-and-after process maps, efficiency gains, and cost savings.

• Operating Model Development: Examples of operating models designed or refined, illustrating how structure, roles, and workflows were aligned with strategic objectives.

• Metrics and ROI Demonstration: Evidence of how your work has led to quantifiable improvements, such as reduced time-to-market, increased team productivity, cost reductions, or improved employee engagement scores.

Process Documentation:

• Workflow Design & Optimization: Showcase experience in designing and documenting complex workflows, identifying bottlenecks, and implementing optimization strategies.

• System Implementation Support: Illustrate how you have supported the implementation of new organizational structures or processes, including change management and training aspects.

• Performance Analysis: Provide examples of how you have measured the effectiveness of organizational changes, using data to iterate and improve.

📝 Enhancement Note: For an Organizational Design Consultant role, a portfolio is paramount. Candidates should prepare to present detailed case studies that demonstrate their ability to translate strategic needs into actionable organizational structures and processes, with a clear focus on quantifiable business impact relevant to GTM and revenue operations.

💵 Compensation & Benefits

Salary Range: $84,400.00 - $152,300.00 annually.

• This range is based on the provided Base Pay Range and is subject to variation based on specific skills, experience, education, and geographic location. Benefits:

• Health and Wellness: Comprehensive health insurance plans, wellness programs, and employee assistance programs.

• Retirement Savings: 401(k) savings plan and a Pension plan, offering robust long-term financial security.

• Paid Time Off: Generous paid time off (PTO) for work-life balance.

• Family Support: Paid parental leave to support new parents.

• Income Protection: Disability insurance and supplemental life insurance for financial security.

• Professional Development: Tuition reimbursement to support continuous learning and career advancement.

• Holidays: Paid holidays for time off during the year.

• Incentive Bonus Plan: The role aligns with an annual incentive bonus plan, subject to plan terms and conditions, rewarding performance.

Working Hours:

• Standard full-time hours, likely around 40 hours per week.

• This is a Flex (Hybrid) role, requiring 3 days in the office and allowing 2 days of remote work, offering flexibility while maintaining in-person collaboration.

📝 Enhancement Note: The salary range is broad, reflecting the potential for candidates with varying levels of experience within the 5-10 year bracket. The benefits package is comprehensive, with a strong emphasis on long-term financial well-being (401k, pension) and employee support (parental leave, tuition reimbursement), which are attractive to experienced professionals. The hybrid arrangement is typical for roles requiring both focused individual work and collaborative team interaction.

🎯 Team & Company Context

🏢 Company Culture

Industry: Health Insurance / Healthcare. HCSC is a major health insurance provider, operating within a highly regulated and dynamic industry. This context means that organizational design decisions must consider compliance, patient/member experience, and operational efficiency in a competitive market.

Company Size: Large enterprise. As a major health insurer, HCSC is a large organization, likely employing tens of thousands of individuals. This scale implies complex organizational structures, numerous departments, and a need for standardized processes and clear reporting lines. For operations professionals, this means opportunities for broad impact but also potential for navigating matrixed organizations and larger bureaucratic processes.

Founded: The company's founding date (implied to be historical given its size) suggests a long-standing presence and established corporate culture. This often means a blend of traditional corporate values and modern operational practices.

Team Structure:

• Operations/OE Team: This role likely sits within a dedicated Organizational Effectiveness (OE) or HR function, or potentially a specialized GTM/Sales Operations team focused on structural optimization. The team is expected to be composed of experienced consultants and analysts.

• Reporting Structure: The role reports to more senior organizational design resources or a Director/VP of OE/HR, with direct interaction and partnership with HRBPs and business unit leaders.

• Cross-functional Collaboration: Collaboration is a key aspect, requiring close work with HR Business Partners, senior leadership across various divisions, and potentially project management offices (PMOs) or strategy teams.

Methodology:

• Data-Driven Analysis: The role emphasizes evaluating current states and identifying needs through data analysis, requiring a rigorous, analytical approach.

• Strategic Planning & Design: Focus on developing future state approaches and organizational design options that align with HCSC's overall business strategy.

• Process Optimization & Change Management: Implementing organizational design plans necessitates a strong understanding of process improvement and change management principles to ensure successful adoption and minimize disruption.

Company Website: https://www.hcsc.com/

📝 Enhancement Note: The company's industry and size are critical factors. A large healthcare insurer means dealing with complex regulations, large datasets, and a significant employee base. Organizational design in this context must be robust, scalable, and compliant, impacting how sales, member services, and administrative functions operate.

📈 Career & Growth Analysis

Operations Career Level: This is a mid-to-senior level consulting role. It requires a solid foundation of 5+ years of experience in specialized areas like OE, operating model design, and process re-engineering. The role demands the ability to lead moderately complex initiatives independently while also partnering with senior leaders on larger, more strategic projects. It's a position for an individual contributor who can influence and drive change through expertise.

Reporting Structure: The consultant will report to senior OE/OD leaders and will work closely with HRBPs and senior business leaders across various departments. This structure provides exposure to executive decision-making and allows for mentorship from experienced practitioners.

Operations Impact: The Organizational Design Consultant's impact is significant, directly influencing how business units, particularly those supporting sales and member engagement, are structured to achieve strategic goals. This role is pivotal in ensuring that HCSC's organizational capabilities are optimized for efficiency, effectiveness, and agility in the evolving healthcare market. The work directly supports improved GTM execution and revenue generation by ensuring the right structures and processes are in place.

Growth Opportunities:

• Specialization Advancement: Deepen expertise in specific areas of organizational design, such as operating model innovation, change management leadership, or workforce planning within the healthcare sector.

• Leadership Development: Progress into senior consultant roles, leading larger, more complex enterprise-wide initiatives, or potentially moving into management roles within the OE or HR function.

• Cross-Functional Exposure: Gain broader business acumen by working across different divisions of HCSC, potentially leading to opportunities in strategy, operations management, or HR leadership roles.

• Industry Expertise: Develop specialized knowledge within the healthcare industry, becoming a go-to expert for organizational challenges in this sector.

📝 Enhancement Note: The career path for an Organizational Design Consultant at a large company like HCSC offers a solid foundation for growth. The emphasis on leading initiatives and partnering with senior leaders indicates a trajectory towards more strategic and impactful roles within the organization or specialized consulting practice.

🌐 Work Environment

Office Type: This is a Flex (Hybrid) role, meaning employees are expected to work a portion of their week in the office and a portion remotely. This structure is designed to balance the benefits of in-person collaboration, team building, and focused individual work.

Office Location(s): The primary office location is Chicago, Illinois (HQ), with a secondary option in Richardson, Texas. This offers geographical flexibility for candidates. The Chicago HQ at 300 E. Randolph Street is a prominent corporate location.

Workspace Context:

• Collaborative Environment: The hybrid model supports collaboration through scheduled in-office days, allowing for face-to-face meetings, workshops, and informal interactions vital for organizational design work.

• Tools & Technology: Employees will likely have access to standard corporate IT infrastructure, including laptops, secure network access, and collaboration software. Specific OE tools or project management software may be utilized.

• Team Interaction: In-office days are crucial for building team cohesion, engaging in brainstorming sessions, and receiving mentorship from senior colleagues. Remote days allow for focused analytical work and independent project execution.

Work Schedule:

• Standard full-time business hours (approx. 40 hours/week).

• The hybrid arrangement provides flexibility in managing workdays, allowing for a balance between office presence and remote productivity.

📝 Enhancement Note: The hybrid work model is a key aspect of the work environment. For an organizational design role, this balance is beneficial for both deep analytical work and collaborative strategy sessions, which are often best conducted in person.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or a recruiter will likely conduct an initial screening to assess basic qualifications and interest.

• Hiring Manager Interview: A conversation with the hiring manager to delve deeper into experience, skills, and alignment with the role's responsibilities.

• Case Study/Presentation: A common step for consulting roles. Candidates may be asked to present a past organizational design project from their portfolio or tackle a hypothetical organizational challenge. This assesses analytical capabilities, strategic thinking, and presentation skills.

• Team Interviews: Meetings with potential colleagues, HRBPs, or business leaders to evaluate collaboration style, cultural fit, and ability to work effectively within the team and across departments.

• Final Interview: Potentially with a senior leader (e.g., VP of HR/OE) to confirm fit and discuss strategic alignment.

Portfolio Review Tips:

• Structure Your Case Studies: For each project, clearly define the business problem, your specific role and approach, the solutions you designed/implemented, the key stakeholders involved, and most importantly, the quantifiable results and business impact.

• Highlight Process Optimization: Showcase your ability to map, analyze, and redesign processes. Use visual aids (flowcharts, diagrams) where appropriate to illustrate complex workflows.

• Demonstrate Strategic Alignment: Clearly articulate how your organizational design recommendations supported the overarching business strategy of the organization.

• Quantify Impact: Wherever possible, use metrics (e.g., percentage reduction in cycle time, increase in employee productivity, cost savings, improvement in customer satisfaction scores) to demonstrate the ROI of your work.

• Tailor to HCSC: Research HCSC's business challenges and strategic priorities. Frame your portfolio examples to demonstrate how your skills can address their specific needs within the healthcare industry.

Challenge Preparation:

• Anticipate Organizational Design Scenarios: Be prepared to discuss how you would approach designing an organization for a new product launch, restructuring a struggling department, or optimizing a sales territory alignment.

• Focus on Methodology: Clearly articulate your systematic approach to diagnosing issues, developing options, and facilitating implementation.

• Practice Presentation Skills: Rehearse presenting your case studies and responding to questions concisely and persuasively. Ensure you can articulate complex ideas in a clear, digestible manner.

📝 Enhancement Note: The emphasis on a portfolio and case studies suggests that this role is highly focused on demonstrable impact and practical application. Candidates should prepare to walk through their past successes in detail, showcasing their strategic thinking and analytical rigor.

🛠 Tools & Technology Stack

Primary Tools:

• Organizational Design Software: While not explicitly mentioned, tools for organizational charting, workforce planning, and scenario modeling might be used.

• Project Management Software: Tools like Jira, Asana, Microsoft Project, or Monday.com for managing initiatives, tracking progress, and collaborating with teams.

• Collaboration Platforms: Microsoft Teams, Slack, or similar for day-to-day communication and team collaboration.

Analytics & Reporting:

• Data Analysis Tools: Proficiency in Excel is a given. Experience with data visualization tools like Tableau or Power BI would be beneficial for analyzing organizational data and presenting findings.

• HR Information Systems (HRIS): Familiarity with HRIS platforms (e.g., Workday, SAP SuccessFactors) is likely, as they contain critical employee and organizational data.

CRM & Automation:

• CRM Systems: While not a primary focus, understanding how organizational structures impact CRM usage and sales processes is beneficial. Familiarity with Salesforce or similar CRM platforms would be an advantage.

• Process Mapping Tools: Software like Visio, Lucidchart, or Miro for creating process maps, workflow diagrams, and organizational charts.

📝 Enhancement Note: While specific tools aren't listed, the nature of the role suggests a reliance on robust data analysis, project management, and visualization tools. The ability to leverage HRIS data for organizational analysis is a key technical requirement.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: A strong emphasis on using data and analytics to diagnose issues, develop solutions, and measure impact.

• Collaboration & Partnership: Fostering strong working relationships with HRBPs, business leaders, and other stakeholders to ensure buy-in and successful implementation.

• Strategic Alignment: Ensuring all organizational design initiatives are directly linked to and support the company's strategic objectives.

• Efficiency & Effectiveness: A continuous drive to optimize organizational structures and processes for maximum operational efficiency and business effectiveness.

• Employee Focus: Designing organizations that support employee growth, engagement, and well-being, recognizing that people are the foundation of success.

Collaboration Style:

• Consultative and Influential: The role requires a proactive, consultative approach, influencing stakeholders through expertise and data.

• Cross-Functional Integration: Encouraging seamless integration between HR, business units, and other operational functions to achieve unified goals.

• Process Improvement Culture: Promoting a culture where continuous feedback and process refinement are welcomed and acted upon.

• Knowledge Sharing: Actively sharing insights, best practices, and learnings across the OE team and with business partners.

📝 Enhancement Note: HCSC's stated value that "employees are the cornerstone of our business" suggests a culture that appreciates the human element in organizational design. The role will likely thrive in an environment that values collaboration, data-informed decisions, and a commitment to employee development.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Large Organizations: Implementing change in a large, established company like HCSC can be complex due to established hierarchies, existing processes, and potential resistance to change.

• Balancing Stakeholder Needs: Effectively managing the diverse and sometimes conflicting priorities of various business units and leadership levels.

• Measuring Impact: Quantifying the ROI of organizational design initiatives can be challenging, requiring robust data collection and analytical capabilities.

• Adapting to Industry Shifts: The healthcare industry is constantly evolving; organizational designs must be agile enough to adapt to new regulations, market dynamics, and technological advancements.

Learning & Development Opportunities:

• Advanced OE Methodologies: Opportunities to deepen expertise in areas like agile organizational design, future of work trends, and advanced workforce analytics.

• Industry-Specific Knowledge: Gaining deep insights into the intricacies of the healthcare and health insurance sector, becoming a specialist in this domain.

• Leadership and Mentorship: Access to senior leaders and experienced consultants for mentorship, guidance, and development of leadership skills.

• Enterprise-Wide Impact: The chance to work on high-visibility projects that have a significant impact on the strategic direction and operational effectiveness of a major corporation.

📝 Enhancement Note: The challenges presented are typical for senior consulting roles in large enterprises. Successfully navigating these will require strong change management, communication, and analytical skills, which in turn will fuel significant professional growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex organizational design challenge you faced and how you approached it. What was the outcome?" (Focus on your methodology, stakeholder management, and quantifiable results.)

• "How do you ensure that organizational design choices align with and support a company's overall business strategy, particularly in a regulated industry like healthcare?" (Emphasize strategic thinking, industry awareness, and alignment.)

• "Imagine you need to restructure a sales department to improve efficiency. What steps would you take, what data would you analyze, and what potential organizational models would you consider?" (Demonstrate your process, analytical approach, and knowledge of GTM structures.) Company & Culture Questions:

• "What do you know about HCSC and the healthcare insurance industry, and how does that inform your approach to organizational design?" (Showcase your research and industry understanding.)

• "How do you build trust and influence stakeholders at various levels of an organization, especially when proposing significant structural changes?" (Highlight your consultative and interpersonal skills.)

• "How would you measure the success of an organizational design initiative you led?" (Focus on metrics, KPIs, and ROI demonstration.) Portfolio Presentation Strategy:

• Select Strongest Examples: Choose 2-3 case studies that best represent your experience in organizational design, process optimization, and impact delivery, ideally relevant to HCSC's industry.

• Tell a Story: Structure your presentations with a clear narrative: Problem -> Your Approach -> Solution -> Results. Use visuals to enhance understanding.

• Quantify Everything: Be ready to discuss the specific metrics and data points that demonstrate the success of your projects. Highlight the ROI.

• Be Prepared for Deep Dives: Anticipate questions about your specific contributions, the challenges you overcame, and alternative approaches you considered.

📝 Enhancement Note: The interview process will likely be rigorous, focusing on both technical expertise in organizational design and the ability to apply that expertise strategically within HCSC's context. Strong preparation around case studies and strategic questions is key.

📌 Application Steps

To apply for this Organizational Design Consultant position:

• Submit your application through the provided link on the HCSC careers portal.

• Tailor your Resume: Highlight your experience in organizational design, operating model design, process re-engineering, and project management. Use keywords from the job description and quantify your achievements with specific metrics.

• Prepare Your Portfolio: Curate 2-3 detailed case studies showcasing your most impactful organizational design projects. Ensure each case clearly outlines the problem, your solution, and the measurable business outcomes. Be ready to present these during the interview process.

• Research HCSC: Understand the company's mission, values, current strategic priorities, and the challenges within the healthcare insurance industry. This will help you tailor your responses and demonstrate genuine interest.

• Practice Interview Questions: Rehearse answers to common interview questions, focusing on strategy, problem-solving, stakeholder management, and your portfolio. Practice presenting your case studies concisely and persuasively.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.