OPG QA Specialist - Website UX & Quality Assurance (Remote - LATAM) Part-Time

📍 Job Overview

Job Title: OPG QA Specialist - Website UX & Quality Assurance

Company: Geeks on Site

Location: Trinidad and Tobago

Job Type: Part-Time

Category: Website Quality Assurance & User Experience Operations

Date Posted: 2026-08-31

Experience Level: 0-2 Years

Remote Status: 100% Remote

🚀 Role Summary

• This role focuses on ensuring the highest standards of website quality and user experience through meticulous testing and analysis.

• You will be instrumental in identifying and rectifying functional bugs, usability issues, and design inconsistencies across various digital platforms.

• The position requires a keen eye for detail and a proactive approach to user journey optimization, directly impacting conversion rates and customer satisfaction.

• Collaboration with international design, development, and marketing teams is key to translating findings into actionable improvements for a global digital presence.

📝 Enhancement Note: While the title mentions "OPG," which is typically associated with Ontario Power Generation, the context provided by Geeks on Site and the job description indicates this is an internal company designation for their digital product/project group, not the energy company. The role is fundamentally a Website QA Specialist with a strong UX component, operating within a remote, part-time, contract structure for candidates in LATAM.

📈 Primary Responsibilities

• Conduct comprehensive quality assurance reviews of new website pages, redesigns, and updates across desktop, tablet, and mobile devices prior to publication.

• Execute responsive layout verification across a range of screen sizes and major web browsers to ensure consistent user experience.

• Systematically identify and document all functional defects, including broken links, missing assets, formatting errors, and visual discrepancies.

• Test the functionality of interactive elements such as forms, buttons, navigation menus, pop-ups, and calls-to-action (CTAs) to ensure seamless user interaction.

• Perform post-deployment regression testing to confirm that recent updates have not negatively impacted existing website features or performance.

• Create detailed bug reports, including clear written descriptions, precise reproduction steps, relevant screenshots, and expected versus actual outcomes for efficient developer resolution.

• Re-test and verify the successful resolution of development fixes, ensuring all reported issues are completely addressed before closing tickets.

• Evaluate websites from an end-user perspective to identify and report any confusing or frustrating user flows that could hinder task completion.

• Assess page structure, navigation hierarchy, information architecture, typography, and overall layout consistency to enhance usability.

• Propose actionable UX improvements aimed at simplifying user journeys, reducing friction points, and ultimately boosting conversion rates.

• Engage in routine audits of live websites to proactively identify and address emerging functionality or usability issues before they impact users.

• Analyze user behavior data using tools like Google Analytics and Microsoft Clarity (heatmaps, session recordings) to gain insights into user interaction patterns.

• Flag pages exhibiting high abandonment rates or low engagement metrics, providing data-driven justifications for optimization efforts.

• Collaborate closely with developers to clearly articulate technical issues and ensure accurate implementation of fixes.

• Partner with design and marketing teams to guarantee that landing pages align with branding guidelines and specific campaign objectives.

• Contribute to the development and standardization of QA checklists, issue-tracking frameworks, and streamlined launch processes to enhance operational efficiency.

📝 Enhancement Note: The core responsibilities blend traditional QA with a significant focus on UX analysis and data-driven insights, emphasizing the "digital experience" aspect of operations. The role requires not just finding bugs but also understanding the impact on user behavior and business goals, which is crucial for modern GTM operations.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Computer Science, Web Design, Digital Marketing, or a related field is beneficial. Equivalent practical experience will also be strongly considered.

Experience: 1 to 2 years of demonstrated experience in website Quality Assurance (QA) and User Experience (UX) testing.

Required Skills:

• Website Quality Assurance (QA): Proven ability to conduct thorough testing of web applications and digital properties.

• User Experience (UX) Testing: Solid understanding of usability principles, user journey mapping, and identifying friction points.

• Responsive Design Testing: Proficiency in verifying website functionality and appearance across various devices, screen resolutions, and browsers.

• Cross-browser Compatibility: Experience testing websites on major browsers (Chrome, Firefox, Safari, Edge) and understanding browser-specific rendering differences.

• Bug Tracking & Reporting: Skill in using bug tracking systems (e.g., Jira, Asana, Trello) to document, categorize, and report defects with detailed steps to reproduce.

• Analytical Skills: Ability to interpret user behavior data from tools like Google Analytics and Microsoft Clarity to inform UX recommendations.

• Technical Documentation: Excellent written communication skills for creating clear, concise, and actionable bug reports and recommendation summaries.

• Attention to Detail: Exceptional ability to detect minute visual imperfections, functional anomalies, and subtle usability issues.

• English Proficiency: Advanced/Fluent written and spoken English is mandatory for effective communication with the international team.

Preferred Skills:

• Google Analytics / Microsoft Clarity / Hotjar: Hands-on experience with web analytics and user behavior tracking tools.

• Mobile-first Design Principles: Familiarity with designing and testing for mobile devices as the primary user interface.

• Regression Testing Methodologies: Understanding of best practices for regression testing to ensure stability after updates.

• Basic HTML/CSS Knowledge: A foundational understanding can aid in diagnosing certain types of front-end issues.

• Familiarity with Agile/Scrum: Experience working within agile development frameworks and participating in related ceremonies.

• Conversion Rate Optimization (CRO) Fundamentals: Awareness of principles that drive user actions and improve conversion rates.

📝 Enhancement Note: The emphasis on "Advanced/Fluent English" is a critical requirement due to the international nature of the role and team. The preferred skills highlight an understanding of modern web operations tools and methodologies that go beyond basic QA.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 1-2 detailed case studies demonstrating your approach to website QA and UX testing on past projects. Each case study should ideally include:

  • Problem Statement: Clearly define the project goals or the specific issues encountered.
  • Your Role & Methodology: Outline your responsibilities and the testing processes you employed.
  • Tools Used: List the specific QA tools, bug trackers, and analytics platforms utilized.
  • Key Findings & Recommendations: Present the bugs identified, UX issues discovered, and your proposed solutions.
  • Impact & Results: Quantify the improvements achieved (e.g., reduction in bug reports, increase in conversion rates, improved user satisfaction metrics) where possible.

• Bug Report Examples: Include anonymized examples of well-structured bug reports that clearly communicate issues to developers.

• UX Recommendation Samples: Provide examples of how you've translated user feedback or data analysis into actionable UX improvement suggestions.

Process Documentation:

• Workflow Design: Demonstrate an understanding of how to design efficient QA workflows, including test case creation and execution.

• Issue Tracking Frameworks: Illustrate experience in setting up or adhering to structured issue-tracking processes that facilitate collaboration and resolution.

• Launch Process Contribution: Show how you can contribute to or help establish standardized checklists and processes for website launches to ensure quality and minimize post-launch issues.

📝 Enhancement Note: For a QA/UX role, a portfolio is critical. It should not just list skills but demonstrate their application through tangible examples of problem-solving, process adherence, and measurable impact. This is a key differentiator for operations roles that require demonstrable results.

💵 Compensation & Benefits

Salary Range: $20.00 USD per hour.

As this is a part-time, independent contractor role with a fixed hourly rate, there is no traditional salary range. The rate is competitive for a part-time QA specialist in the LATAM region with the required language skills and focus on UX.

Benefits:

• Competitive Hourly Rate: $20.00 USD per hour, paid consistently.

• 100% Remote Work: Enjoy the flexibility and convenience of working from home, eliminating commute time and costs.

• Global Team Collaboration: Opportunity to work with and learn from cross-functional teams based in the United States, gaining international project experience.

• Flexible Part-Time Schedule: This role offers a part-time commitment, allowing for work-life balance and potential for additional pursuits.

• Professional Development: Gain exposure to diverse web projects and evolving digital technologies, enhancing your skillset in QA and UX.

Working Hours: This is a part-time position. While specific weekly hours are not detailed, typical part-time roles can range from 10-25 hours per week. The remote nature allows for flexibility in scheduling, though adherence to core communication hours for team collaboration may be required, especially concerning time zone differences with U.S. teams.

📝 Enhancement Note: The salary is explicitly stated, which is common for contract roles. The benefits listed are typical for remote, part-time positions, emphasizing flexibility and international exposure. The "working hours" are estimated based on the "Part-Time" employment type.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Services, IT Support, and Digital Solutions. Geeks on Site provides remote IT support and services, with OPG likely representing their internal division focused on digital product development and quality.

Company Size: Geeks on Site is a growing company with a distributed workforce. As a remote team member, you'll be part of a larger organization but likely work within a focused, agile team for OPG projects.

Founded: Geeks on Site has been in operation for over two decades, indicating stability and experience in the IT services sector. This suggests a mature approach to operations and client service.

Team Structure:

• OPG Focus: You will be part of the OPG (internal digital product/project group) team, likely consisting of designers, developers, project managers, and other QA specialists.

• Reporting: You will likely report to an OPG Team Lead or Project Manager responsible for digital product delivery.

• Collaboration: Expect close collaboration with U.S.-based marketing, design, and development teams to ensure website quality aligns with business objectives and campaign strategies. This requires effective remote communication and cross-cultural understanding.

Methodology:

• Agile Development: The team likely operates using agile methodologies, focusing on iterative development, continuous feedback, and rapid deployment cycles.

• Data-Driven Optimization: Emphasis on using analytics and user behavior tools to inform decisions and drive improvements in website performance and user experience.

• Quality First: A strong commitment to delivering high-quality digital products through rigorous testing and a proactive approach to issue resolution.

Company Website: https://www.geeksonsite.com/

📝 Enhancement Note: Understanding that Geeks on Site is primarily an IT support company helps frame the OPG division as a specialized unit for digital product quality. The remote and international collaboration aspect is a key cultural element for this role.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-to-mid-level specialist within the QA and UX operations domain. It's ideal for individuals with foundational experience looking to deepen their expertise in website quality, user experience analysis, and digital product lifecycle management.

Reporting Structure: You will report to a direct manager or team lead within the OPG division, who will oversee your tasks, provide feedback, and guide your work. This structure allows for direct mentorship and clear task delegation.

Operations Impact: Your work directly influences the perceived quality and usability of Geeks on Site's digital assets. By identifying and helping to resolve issues, you contribute to:

• Improved customer satisfaction and trust.

• Enhanced conversion rates and lead generation through better user journeys.

• Reduced development rework and support costs by catching bugs early.

• A stronger brand reputation through polished and functional websites. Growth Opportunities:

• Skill Specialization: Deepen expertise in advanced QA methodologies, specific testing tools (e.g., automated testing frameworks), and specialized UX analysis techniques.

• Cross-functional Exposure: Gain broader experience by working closely with marketing, design, and development teams, understanding their operational workflows and challenges.

• Process Improvement Contribution: Opportunity to contribute to refining QA processes, checklists, and best practices within the OPG team, potentially leading to more senior operational roles.

• International Project Experience: Develop a strong portfolio of work on international projects, which can be valuable for future career advancement in global tech companies.

📝 Enhancement Note: This role offers a solid foundation in digital operations, particularly in the QA and UX space. Growth will likely come from mastering the core responsibilities and taking on more complex projects or process improvement initiatives.

🌐 Work Environment

Office Type: This is a 100% remote position, meaning there is no physical office requirement. You will work from your own home office setup.

Office Location(s): While the company is based in the US, the role is designated for candidates located anywhere in Latin America, with Trinidad and Tobago specifically mentioned. This implies a geographically dispersed team.

Workspace Context:

• Home Office: You are expected to maintain a professional and productive home office environment with a reliable internet connection and necessary equipment to perform your duties effectively.

• Digital Collaboration Tools: The team will rely heavily on digital communication and collaboration platforms (e.g., Slack, Zoom, project management software) for day-to-day interactions and task management.

• Independent Work: While collaboration is key, this role also requires a high degree of self-discipline and the ability to work independently, manage your time, and meet deadlines without direct supervision.

Work Schedule: As a part-time, independent contractor role, the work schedule is generally flexible. However, you will need to coordinate with U.S.-based teams, which may require some overlap during standard U.S. business hours for meetings, urgent issue resolution, or collaborative sessions. The exact hours per week will be agreed upon but are expected to be less than a full-time commitment.

📝 Enhancement Note: The remote nature emphasizes the need for self-management and strong digital communication skills. Awareness of time zone differences for collaboration is crucial.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, resume, and any submitted portfolio materials to assess basic qualifications and experience.

• Skills Assessment (Potential): You may be asked to complete a short technical assessment or take-home exercise to evaluate your QA and UX testing skills, bug reporting clarity, and attention to detail.

• Interview with Hiring Manager: A discussion focusing on your experience, understanding of QA/UX principles, problem-solving approach, and how you handle specific testing scenarios. This is where your portfolio will be a key discussion point.

• Cross-functional Team Interaction (Possible): You might have a brief chat with a member of the design or development team to gauge your collaboration style and ability to communicate technical issues effectively.

• Final Offer: Based on your performance throughout the process.

Portfolio Review Tips:

• Quantify Achievements: Whenever possible, use numbers and data to demonstrate the impact of your work. For example, "Identified and documented 50+ critical bugs, leading to a 15% reduction in post-launch support tickets."

• Showcase Your Process: Clearly articulate your step-by-step approach to testing and identifying UX issues. Explain why you chose certain methods.

• Focus on Clarity: Ensure your bug reports are precise, easy to understand, and contain all necessary information for a developer to replicate and fix the issue.

• Highlight UX Recommendations: Demonstrate how you move beyond just finding bugs to offering constructive suggestions for improving the user experience.

• Tailor to the Role: Emphasize projects or skills that align with website QA and UX testing, responsive design, and cross-browser compatibility.

Challenge Preparation:

• Bug Identification: Be prepared to analyze screenshots or descriptions of web pages and identify potential bugs or UX issues.

• Test Case Scenarios: Think about how you would approach testing a specific feature (e.g., a complex form, a multi-step checkout process).

• Communication: Practice explaining technical issues clearly and concisely, both in writing and verbally.

📝 Enhancement Note: The emphasis on a portfolio and potential skills assessment highlights the practical nature of this role. Candidates should be ready to demonstrate their abilities rather than just discuss them.

🛠 Tools & Technology Stack

Primary Tools:

• Bug Tracking Systems: Familiarity with platforms like Jira, Asana, Trello, or similar is essential for documenting and managing defects.

• Cross-Browser Testing Tools: Experience with browser developer tools (e.g., Chrome DevTools, Firefox Developer Edition) for inspecting elements, checking responsiveness, and diagnosing issues. Tools like BrowserStack or Sauce Labs may also be used by the team.

• Website Monitoring Tools: Understanding of how to use tools to identify live site issues.

Analytics & Reporting:

• Google Analytics: Proficiency in navigating and interpreting basic reports related to user behavior, traffic sources, and conversion tracking.

• Microsoft Clarity: Experience using this free tool for session recordings and heatmaps to understand user interaction patterns and identify usability bottlenecks.

• Hotjar (or similar): Familiarity with heatmap, session recording, and feedback poll tools to gain qualitative insights into user behavior.

CRM & Automation:

• While not a primary focus, an understanding of how CRM systems (like Salesforce, HubSpot) and marketing automation platforms impact website functionality and user journeys can be beneficial.

📝 Enhancement Note: The specific mention of Google Analytics and Microsoft Clarity points to a data-driven approach to UX. Familiarity with these tools is a significant advantage.

👥 Team Culture & Values

Operations Values:

• Quality Focus: A commitment to delivering polished, functional, and user-friendly digital products.

• Detail-Oriented: A meticulous approach to testing and documentation, ensuring no issues are overlooked.

• User-Centricity: Prioritizing the end-user experience and advocating for improvements that benefit users.

• Collaboration: Working effectively with cross-functional teams to achieve shared goals.

• Efficiency: Striving for streamlined processes and timely resolution of issues.

• Continuous Improvement: A mindset of learning and adapting to new tools, technologies, and best practices in QA and UX.

Collaboration Style:

• Remote & Asynchronous: Expect a blend of synchronous (meetings) and asynchronous communication (messaging, ticketing systems).

• Clear Communication: Emphasis on clear, concise, and actionable communication, especially when reporting bugs or suggesting UX enhancements.

• Cross-Functional Partnership: Actively engaging with developers, designers, and marketers to ensure a cohesive product.

• Feedback-Oriented: Openness to giving and receiving constructive feedback to improve processes and product quality.

📝 Enhancement Note: The values highlight a professional and collaborative environment focused on delivering high-quality digital products. The remote aspect necessitates strong communication protocols.

⚡ Challenges & Growth Opportunities

Challenges:

• Geographical & Time Zone Differences: Effectively collaborating with U.S.-based teams while being located in LATAM requires strong time management and communication skills to bridge potential gaps.

• Balancing QA & UX: Juggling the demands of technical bug detection with the more subjective analysis of user experience can be challenging, requiring a versatile skill set.

• Managing Multiple Projects: As a part-time role, you may be assigned to multiple projects simultaneously, requiring excellent organizational skills to prioritize tasks and meet deadlines.

• Keeping Pace with Technology: The digital landscape evolves rapidly; staying updated on new web technologies, browser updates, and testing methodologies is crucial.

Learning & Development Opportunities:

• Specialized QA Training: Access to resources or discussions that can deepen knowledge in specific areas like automated testing or performance testing.

• UX Best Practices: Learning from experienced designers and understanding advanced UX principles through project work.

• Analytics Tool Mastery: Gaining deeper expertise in using Google Analytics, Microsoft Clarity, and similar tools for actionable insights.

• Process Improvement: Opportunity to contribute to the development and refinement of QA and UAT (User Acceptance Testing) processes for the OPG team.

📝 Enhancement Note: These challenges are typical for remote, international roles and highlight areas where proactive skill development will be beneficial.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for testing a new website feature from start to finish." (Focus on phases, types of testing, documentation)

• "How do you prioritize bugs when you find multiple issues on a single page?" (Discuss severity, impact, dependencies)

• "Imagine a user is complaining about a confusing navigation menu. How would you investigate and what recommendations might you make?" (Focus on user journey analysis, potential UX solutions)

• "How do you ensure consistency in testing across different browsers and devices?" (Discuss checklists, browser developer tools, testing frameworks)

• "What steps do you take to verify a bug fix provided by a developer?" (Focus on re-testing, regression, confirmation) Company & Culture Questions:

• "Why are you interested in a remote, part-time role with Geeks on Site?"

• "How do you stay organized and manage your time effectively when working remotely?"

• "Describe a time you had to communicate a technical issue to a non-technical stakeholder." (Focus on clarity, analogies, and impact)

• "What do you know about our company or the OPG division?" (Research their website and services)

• "How do you approach collaborating with an international team?" Portfolio Presentation Strategy:

• Select Strong Examples: Choose 1-2 case studies that best showcase your QA and UX testing skills, problem-solving abilities, and impact.

• Structure Your Narrative: For each case study, clearly outline the problem, your approach, the tools used, the results, and what you learned.

• Quantify Impact: Use data and metrics to demonstrate the value of your work.

• Be Prepared for Deep Dives: Anticipate questions about specific bugs found, your testing methodologies, and how you arrived at your UX recommendations.

• Showcase Documentation: Be ready to share examples of well-written bug reports or UX improvement suggestions.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical skills, problem-solving abilities, and effective communication, particularly in a remote and international context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Workable.

• Resume Optimization: Tailor your resume to highlight your experience in website Quality Assurance, UX testing, responsive design, and familiarity with relevant tools (Google Analytics, Clarity, bug trackers). Use keywords from the job description.

• Portfolio Curation: Prepare a concise portfolio that includes 1-2 detailed case studies of your QA/UX testing work, examples of bug reports, and any UX recommendations you've made. Ensure it demonstrates your attention to detail and ability to quantify impact.

• Interview Preparation: Review common QA/UX interview questions, practice articulating your thought process for bug identification and UX analysis, and prepare to discuss your portfolio.

• Company Research: Familiarize yourself with Geeks on Site's services and the potential role of the OPG division in their digital strategy. Understand their commitment to quality and customer service.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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