UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Fundraise Up

Location: Cyprus - Remote

Job Type: Full-time

Category: UX Research & Product Insights

Date Posted: 2026-09-02

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• Lead complex, ambiguous, and high-impact UX research initiatives to directly inform product strategy and roadmap development, ensuring user needs are central to business decisions.

• Establish and scale a robust UX Research practice within the Design team, defining pragmatic processes, providing coaching, and setting quality guardrails to embed research as a consistent habit.

• Collaborate closely with Product Managers, Product Designers, and Product Analysts to integrate qualitative and quantitative insights, presenting a holistic view of user behavior and driving actionable product improvements.

• Act as a dedicated UX Research evangelist and change agent, proactively identifying research opportunities, coaching colleagues, and launching new initiatives to elevate user-centricity across the organization.

📝 Enhancement Note: This role is positioned as the primary UX Research expert within the Research Team, with a strong emphasis on building out the practice and enabling other designers. The requirement for independent operation, including participant recruitment and tool setup, indicates a need for a highly self-sufficient and proactive individual. The integration of AI tools is a fundamental expectation, not a bonus.

📈 Primary Responsibilities

• Drive end-to-end UX research projects from initial brief intake to final action-oriented presentations, encompassing methodology design, participant recruitment, data collection, analysis, synthesis, and stakeholder communication.

• Select and apply appropriate research methodologies (e.g., interviews, usability tests, concept tests, surveys, competitive analysis, desk research) tailored to uncertainty levels, business goals, and project timelines.

• Independently manage all research logistics, including recruiting platforms, participant scheduling and confirmations, tool setup, and session moderation, ensuring a smooth and efficient research process.

• Partner with Product Analytics to bridge quantitative data with qualitative findings, creating comprehensive user behavior profiles and demonstrating the impact of research insights on product decisions.

• Actively experiment with and advocate for innovative research approaches and AI-enabled methods (e.g., synthetic users, AI-assisted synthesis) to enhance research efficiency and effectiveness.

• Champion the voice of the user by ensuring their needs, pain points, and constraints are consistently represented and considered throughout the product development lifecycle.

• Maintain a high bar for research quality, ensuring the integrity of research methods, structured methodology, predictable timelines, and ethical research practices.

• Curate and share a "research radar" of internal learnings, market trends, competitor activities, and high-signal UX/product information to keep the team informed and prevent blind spots.

📝 Enhancement Note: The emphasis on "push actions" implies that the researcher is expected not only to deliver insights but also to actively drive their implementation and influence product roadmaps. The responsibility for independent participant recruitment and logistics highlights a need for strong operational and organizational skills beyond pure research craft.

🎓 Skills & Qualifications

Education: Postgraduate degree in a relevant field such as Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related discipline, or equivalent practical experience.

Experience: 5-10 years of proven experience in conducting UX research end-to-end with a high degree of ownership and autonomy, ideally within a technology or SaaS environment.

Required Skills:

• Demonstrated expertise in planning, executing, and synthesizing findings from a variety of qualitative and quantitative research methods (e.g., user interviews, usability testing, surveys, concept testing, competitive analysis).

• Proven experience working with and understanding the nuances of both B2C and B2B product landscapes and user audiences.

• Exceptional proficiency in English, both written and verbal, for moderating sessions, presenting findings, and collaborating with a global team.

• Ability to proactively gather input from cross-functional teams (Sales, Customer Success, Support, Marketing, Analytics) and translate these inputs into actionable research questions.

• Strong understanding of research methodology, ensuring high-quality, ethical, and actionable research outputs.

• Proficiency in managing research operations independently, including participant recruitment, scheduling, logistics, and tool setup using various platforms.

• Demonstrated experience leveraging AI tools meaningfully to accelerate research operations, data synthesis, and reporting, while maintaining methodological rigor and human judgment.

• Exceptional empathy, respect, and ethical standards when interacting with users, particularly those from nonprofit organizations and donor communities. Preferred Skills:

• NN/g certifications or equivalent industry-recognized training in UX research.

• Academic or scientific research background, such as a graduate or PhD track, demonstrating a strong foundation in research principles.

• Experience with analytics platforms like PostHog or Tableau for connecting qualitative insights with quantitative data.

• Familiarity with insights repository tools such as Productboard for organizing and managing research findings.

• Experience in mentoring or teaching research craft, including conducting workshops or onboarding new team members.

📝 Enhancement Note: The explicit mention of AI as a "default tool" and the expectation that candidates are already using it meaningfully suggests that proficiency in AI-assisted research workflows is a critical, non-negotiable requirement. The "strong plus" for mentoring indicates a potential future leadership component to the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a portfolio showcasing end-to-end UX research projects, highlighting your ability to define research problems, select appropriate methodologies, execute studies, and translate findings into actionable product recommendations.

• Include case studies that clearly articulate the user problem, the research approach, key insights derived, and the tangible impact of your research on product decisions and user experience improvements.

• Provide examples of how you have collaborated with product, design, and engineering teams to integrate research findings into the product development lifecycle.

• Showcase your experience in building or scaling research practices, including examples of process definition, template creation, or coaching activities. Process Documentation:

• Detail your approach to defining and documenting research methodologies, ensuring clarity, reproducibility, and adherence to best practices for various research types.

• Illustrate your process for managing research operations, including participant recruitment, scheduling, consent management, and tool setup, with an emphasis on efficiency and ethical considerations.

• Showcase your methods for synthesizing complex qualitative and quantitative data into clear, compelling, and actionable insights for diverse stakeholders.

• Provide examples of how you have established quality guardrails or best practices for research within a team to ensure consistency and impact.

📝 Enhancement Note: Given the emphasis on building out the research practice, portfolio pieces demonstrating process creation, template development, or enablement of other team members will be highly valued. The expectation of AI integration means portfolio examples should ideally reflect the use of these tools in research operations or synthesis.

💵 Compensation & Benefits

Salary Range: €3,300 - €4,300 gross per month.

• This range is based on the provided information for a full-time role in Cyprus. The final compensation will be determined by factors including relevant experience, skills, qualifications, alignment with role requirements, and specific location within Cyprus. Benefits:

• 31 days of paid time off annually.

• 100% paid telemedicine plan for comprehensive health support.

• Home Office Setup Assistance: Company provides support for purchasing essential furniture (office chair, desk, monitor) and other items to establish a comfortable and productive remote workspace.

• English learning courses to enhance language proficiency.

• Support for relevant professional education and development opportunities.

• Access to a gym or swimming pool for health and wellness.

• Co-working space access for flexible work arrangements.

• Fully remote working environment.

Working Hours: 40 hours per week, with flexibility inherent in a remote, distributed team structure.

📝 Enhancement Note: The salary is presented as a gross monthly figure, common in European compensation structures. The benefits package is comprehensive, with a strong emphasis on remote work support and professional development, aligning with the company's distributed team model.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software (SaaS), Technology, Non-profit Technology Solutions. Fundraise Up operates within the dynamic enterprise SaaS sector, focusing on enabling non-profit organizations to enhance their fundraising capabilities through innovative technology. This industry context means the company is driven by product innovation, customer success, and a mission-oriented approach.

Company Size: 160+ product professionals. This size indicates a mature but agile organization, where individual contributions are significant, and there's a balance between established processes and the ability to adapt quickly. For operations professionals, this means opportunities to influence processes while working within a structured environment.

Founded: The founding date is not explicitly stated, but the company's description suggests a well-established presence with significant global reach.

Team Structure:

• The product team consists of over 160 professionals, operating in a distributed model across various countries, including Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus.

• The team emphasizes a flat structure, valuing collaboration and minimizing internal politics, allowing for direct impact and clear communication.

• Cross-functional collaboration is key, with the UX Researcher working closely with Product Managers, Designers, Product Analysts, Sales, Customer Success, Support, and Marketing teams. Methodology:

• Data-driven decision-making is central, with a focus on connecting quantitative (Product Analytics) and qualitative (UX Research) evidence to understand user behavior holistically.

• Workflow planning and optimization are implicit in the role of building a scalable UX Research practice and ensuring efficient research operations.

• Automation and efficiency are highly valued, particularly through the mandatory and meaningful use of AI tools in daily work.

Company Website: https://fundraiseup.com/

📝 Enhancement Note: The company's mission to support non-profits, combined with its global reach and focus on technological innovation, creates a unique culture. The emphasis on a flat structure and distributed team implies a need for strong communication, self-management, and proactive collaboration skills from its operations professionals.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a senior-level individual contributor, acting as the dedicated UX Research expert. It requires a high degree of autonomy, strategic thinking, and the ability to build and scale a practice. This is not an entry-level or junior position; it demands proven experience and leadership in research methodologies and practice development.

Reporting Structure: The UX Researcher is part of the Research Team and works closely with Product, Design, and Analytics. While the specific reporting manager isn't detailed, the role's responsibility for "building a scalable UX Research practice within the Design team" suggests a potential dotted-line reporting or strong collaborative relationship with Design leadership, and a direct reporting line within a broader Product or Research function.

Operations Impact: The UX Researcher directly influences product strategy and roadmap development by providing deep user insights. Their work ensures that product decisions are grounded in user needs, leading to improved user experience, higher conversion rates, and ultimately, greater impact for the non-profit clients and donors. This role is critical for ensuring the product ecosystem's success and alignment with user expectations.

Growth Opportunities:

• Practice Leadership: Opportunity to shape and lead the entire UX Research function, defining its processes, tools, and strategic direction within Fundraise Up. This path could lead to a Head of UX Research or similar leadership role.

• Skill Specialization: Deepen expertise in advanced research methodologies, AI-driven research, and cross-functional collaboration, potentially becoming a go-to expert in specific research domains.

• Cross-Functional Influence: Expand influence across product development, marketing, and customer success by fostering a stronger user-centric culture and driving adoption of research insights throughout the organization.

• Mentorship: Potential to mentor junior designers or researchers, sharing craft and contributing to their professional development.

📝 Enhancement Note: The role offers a unique opportunity for an experienced researcher to build a function from the ground up within a growing, mission-driven company. The expectation of AI integration suggests a forward-thinking approach to professional development.

🌐 Work Environment

Office Type: Fully Remote. The company embraces a distributed work model, allowing employees to work from their preferred locations, with a specific mention of Cyprus as a remote option.

Office Location(s): While primarily remote, the company has a distributed team presence across Europe and neighboring regions, with Cyprus being a designated remote location for this role. This means collaboration often occurs across different time zones.

Workspace Context:

• The remote setup encourages autonomy and self-management, requiring individuals to create their own productive workspace.

• The company supports remote work by offering Home Office Setup Assistance, including furniture and equipment, to ensure employees have a functional and comfortable work environment.

• Opportunities for in-person or virtual collaboration exist through co-working space access and the company's distributed team structure, fostering connection despite geographical separation.

Work Schedule: The standard working hours are 40 hours per week. However, the remote and distributed nature of the team suggests a degree of flexibility in daily scheduling, provided that core responsibilities are met, collaboration needs are addressed, and availability for key meetings is maintained across relevant time zones.

📝 Enhancement Note: The emphasis on remote work and the provision of home office support indicates a company that prioritizes employee well-being and productivity in a distributed setting. Candidates should be comfortable with asynchronous communication and proactive self-management.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, resume, and portfolio to assess alignment with the role's core requirements, particularly your UX research experience and AI tool proficiency.

• Hiring Manager Interview: A discussion focused on your experience, approach to UX research, how you've scaled research practices, and your understanding of B2B/B2C dynamics. Expect questions about your ability to lead research end-to-end and manage research operations independently.

• Portfolio Presentation & Case Study: A session where you present a selected UX research project from your portfolio. This will involve detailing the problem, your methodology, key insights, and the impact of your work. Be prepared to discuss how you synthesized data, managed stakeholders, and potentially used AI tools.

• Team/Cross-functional Interviews: Interviews with Product Managers, Designers, or Product Analysts to assess your collaboration style, communication skills, and how you integrate research into product development workflows. Questions may focus on your experience working with quantitative data and your approach to evangelizing research.

• Final Interview: Potentially with a senior leader to discuss strategic alignment, cultural fit, and long-term vision for the UX Research practice at Fundraise Up.

Portfolio Review Tips:

• Showcase End-to-End Ownership: Select a project that clearly demonstrates your ability to manage a research initiative from inception to impact, highlighting your autonomy.

• Highlight Practice Building: If you have examples of creating research processes, templates, or coaching others, feature these prominently to align with the role's mandate.

• Emphasize AI Integration: Clearly articulate how you've used AI tools in your research process (e.g., for transcription, thematic analysis, survey drafting, summarization) and the value it brought.

• Quantify Impact: Whenever possible, quantify the impact of your research—e.g., "led to a X% increase in conversion," "reduced user errors by Y%," "informed a product change that improved user satisfaction scores."

• Structure for Clarity: Organize your portfolio presentations logically: Problem -> Your Role -> Methodology -> Key Findings -> Recommendations -> Impact -> Lessons Learned.

Challenge Preparation:

• Be prepared for a hypothetical research scenario where you'll need to outline a research plan, including methodology, participant criteria, and key questions, given a specific product challenge.

• Practice articulating your thought process for selecting research methods based on different levels of uncertainty and business goals.

• Be ready to discuss how you would collaborate with Product Managers and Designers to define research briefs and ensure research findings are actionable.

📝 Enhancement Note: The interview process is designed to thoroughly assess not only research craft but also the ability to operate independently, build a practice, collaborate effectively, and leverage modern tools like AI. A strong portfolio that demonstrates these capabilities is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Experience with tools for conducting interviews, usability tests, and surveys (e.g., UserTesting.com, Lookback, Maze, SurveyMonkey, Typeform).

• AI Tools: Proficiency with AI assistants for research operations and synthesis, such as Claude (explicitly mentioned), or similar large language models for tasks like transcription, note-taking, thematic analysis, survey drafting, and summarization.

• Collaboration Tools: Familiarity with platforms like Slack, Jira, Confluence for team communication and project management.

Analytics & Reporting:

• Product Analytics: Experience with tools like PostHog (preferred) or similar platforms (e.g., Google Analytics, Amplitude) for connecting qualitative research with quantitative user behavior data.

• Data Visualization: Familiarity with tools like Tableau (preferred) or other visualization software to present data insights effectively.

CRM & Automation:

• While not directly a CRM role, understanding how user feedback and research insights can inform CRM strategies or customer journeys is beneficial.

• Familiarity with insights repository tools such as Productboard (preferred) or similar platforms for organizing, prioritizing, and sharing research findings across product teams.

📝 Enhancement Note: The explicit emphasis on AI tools (like Claude) and analytics platforms (PostHog, Tableau) suggests these are critical components of the technology stack and required skills for this role. Candidates should be prepared to discuss their practical application of these tools.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value of deeply understanding and prioritizing user needs, ensuring that product decisions are driven by empathy and data, not just opinions.

• Impact-Driven: A focus on delivering tangible results and making a measurable difference, both for the non-profit clients and for the company's growth.

• Collaboration & Transparency: A culture where open communication, knowledge sharing, and cross-functional teamwork are paramount, supported by a flat organizational structure.

• Innovation & Efficiency: Embracing new approaches, particularly AI, to continuously improve processes, enhance productivity, and deliver high-quality outcomes.

• High Ownership & Autonomy: Empowering individuals to take full responsibility for their work, make decisions, and drive initiatives forward independently.

Collaboration Style:

• Cross-functional Integration: Proactively engaging with Product, Design, Analytics, Sales, and CS teams to gather diverse perspectives, define research needs, and ensure research insights are integrated into product development.

• Process-Oriented: A culture that values defining and refining processes, especially in building out the UX Research practice, to ensure consistency, quality, and scalability.

• Knowledge Sharing: Encouraging the sharing of learnings, best practices, and market insights across teams to foster a collective understanding and prevent knowledge silos.

📝 Enhancement Note: The company's stated values—particularly "flat structure: no politics, just great work with great people" and the emphasis on AI as a default tool—shape a culture that rewards proactivity, autonomy, and a forward-thinking mindset.

⚡ Challenges & Growth Opportunities

Challenges:

• Building a Research Practice: Establishing and scaling a formal UX Research function within a growing product team requires defining processes, gaining buy-in, and demonstrating consistent value.

• Ambiguity and Impact: Leading research for complex, ambiguous, high-impact projects demands strong problem-framing skills and the ability to navigate uncertainty to deliver actionable insights.

• Balancing Independence and Collaboration: Effectively managing independent research operations while collaborating closely with Product, Design, and Analytics requires excellent communication and stakeholder management skills.

• AI Integration Mastery: Staying ahead of rapid AI advancements and effectively integrating new AI-enabled research methods into practice while maintaining methodological rigor.

Learning & Development Opportunities:

• Strategic Practice Development: Opportunity to define the long-term vision and strategic direction for UX Research at Fundraise Up.

• Advanced Methodologies: Exposure to and experimentation with cutting-edge research techniques, including AI-driven approaches and potentially new qualitative/quantitative methods.

• Cross-functional Expertise: Deepen understanding of product management, design thinking, and product analytics through close collaboration.

• Mentorship & Leadership: Potential to mentor colleagues and contribute to the growth of a user-centric culture, paving a path for future leadership roles.

📝 Enhancement Note: The role presents a significant opportunity for an ambitious researcher to make a substantial impact by building a critical function within a growing organization. The challenges are directly tied to the growth and development opportunities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to build a UX Research practice or significantly improve an existing one. What were the key steps, challenges, and outcomes?" (Focus on process definition, buy-in, and impact.)

• "How do you approach research for a complex, ambiguous product area with unclear objectives? Walk us through your methodology and how you'd ensure actionable outcomes." (Highlight problem framing, method selection, and stakeholder alignment.)

• "Given our mission to support non-profits, how would you ensure that user needs of both donors and non-profit administrators are represented in our product decisions?" (Demonstrate empathy and user-centric thinking.) Company & Culture Questions:

• "How do you see AI tools like Claude fitting into the future of UX Research, and how have you used them in your previous roles?" (Be specific about AI applications and value.)

• "How do you collaborate with Product Managers and Designers to ensure research insights are effectively integrated into product roadmaps and design iterations?" (Provide examples of cross-functional partnership.)

• "Describe your experience working with Product Analytics. How do you combine qualitative and quantitative data to build a comprehensive understanding of user behavior?" (Showcase analytical integration.) Portfolio Presentation Strategy:

• Choose a High-Impact Project: Select a case study that demonstrates your end-to-end ownership, ability to handle ambiguity, and significant impact on product decisions.

• Emphasize AI Usage: Clearly articulate any AI tools used in the project and the benefits they provided (e.g., faster synthesis, better theme identification).

• Tell a Story: Frame your presentation as a narrative, guiding the interviewers through the problem, your journey, the insights, and the ultimate resolution or impact.

• Be Prepared for Deep Dives: Anticipate questions about your methodology choices, data analysis, participant selection, and how you handled unexpected findings.

📝 Enhancement Note: Candidates should prepare to discuss their experience with building research practices and their strategic approach to integrating AI. The portfolio presentation is a critical component, so practicing a clear, concise, and impactful narrative is essential.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the Fundraise Up careers portal link.

• Curate Your Portfolio: Select 1-2 key UX research projects that best showcase your end-to-end ownership, practice-building experience, and effective use of AI tools. Ensure each case study clearly articulates the problem, your approach, key insights, and measurable impact.

• Tailor Your Resume: Highlight experience relevant to B2B/B2C research, practice scaling, independent research operations, and AI tool utilization. Use keywords from the job description and quantify your achievements wherever possible.

• Prepare for AI Discussion: Be ready to discuss specific examples of how you've used AI tools (like Claude) in your research workflow and the value they've brought.

• Research Fundraise Up: Understand their product, mission, and target audience (non-profits, donors). Consider how UX research can uniquely support their goals in the fundraising technology space.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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