Open Ava. Custom Framer

📍 Job Overview

Job Title: Open Ava. Custom Framer

Company: Michaels Stores

Location: Torrance, California, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-08-03

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales through personalized custom framing solutions, leveraging Elevated ABC Deliver methodology.

• Ensure operational efficiency by adhering to Standard Operating Procedures (SOPs) for sales, production, and inventory management.

• Maintain high standards of store presentation through effective merchandising, stocking, and maintaining a safe, clean, and clutter-free environment.

• Execute all point-of-sale (POS) transactions accurately and efficiently, including cash handling and assisting with omni-channel processes.

• Contribute to overall store performance by participating in truck unloading, stocking, and supporting shrink and safety programs.

📝 Enhancement Note: The role of "Open Ava. Custom Framer" at Michaels Stores is a customer-facing, operational role focused on both sales and production within the custom framing department. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach centered on building rapport and understanding customer needs to drive custom framing orders. This role requires a blend of customer service, sales acumen, and hands-on production skills within a retail environment.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Proactively engage with customers to understand their framing needs and recommend tailored solutions.
  • Utilize the Elevated ABC Deliver process to build strong customer relationships and drive custom framing sales and production targets.
  • Provide exceptional customer service by assisting customers with product location, offering solutions, and ensuring a positive shopping experience.

• Custom Framing Production:

  • Accurately complete custom framing orders to a high standard of quality, ensuring timely delivery.
  • Operate specialized framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Maintain the ready-made frame department, including SISO (Shop-In-Shop) and Directed Replenishment processes.

• Store Operations & Merchandising:

  • Ensure the store is well-merchandised and in-stock, maintaining a clean, safe, and clutter-free environment.
  • Participate actively in truck unloading and stocking processes, adhering to truck standards and budget constraints.
  • Operate the cash register and execute cash handling procedures according to company standards.
  • Support company-wide shrink and safety programs to minimize loss and ensure a secure workplace.

• Team Collaboration & Compliance:

  • Adhere to all Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.

  • Interact positively and respectfully with colleagues, promoting a collaborative and supportive work environment.

  • Serve as a role model by projecting a positive image and upholding the organization's vision and values.

  • Assist with omni-channel processes as needed to support integrated customer experiences.

📝 Enhancement Note: The responsibilities highlight a dual focus: direct customer interaction for sales and relationship building (Elevated ABC Deliver) and hands-on production within the framing shop. The inclusion of "SISO" and "Directed Replenishment" suggests a structured approach to inventory management within the framing department. The emphasis on SOP adherence and safety programs is critical for maintaining operational consistency and mitigating risks in a retail and production setting.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience:

• 0-2 years of experience in a customer-facing retail or service role.

• Demonstrated ability to learn and operate specialized equipment. Required Skills:

• Basic computer skills for POS and potential system navigation.

• Basic measuring skills for accurate framing order specifications.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service and interpersonal skills for building customer relationships.

• Ability to work effectively in a fast-paced retail environment.

• Cash handling proficiency and accuracy.

• Understanding and adherence to Standard Operating Procedures (SOPs). Preferred Skills:

• Previous retail sales experience, particularly in a custom or specialized product environment.

• Experience selling products and/or services directly to customers.

• Familiarity with custom framing processes or art display techniques.

• Experience with heat press operation.

• Knowledge of merchandising principles.

📝 Enhancement Note: The "0-2" experience level suggests this role is designed for individuals early in their careers, with a strong emphasis on trainability and core customer service skills. The "Preferred" skills indicate a desire for candidates who can hit the ground running with sales experience, but the "Required" skills focus on fundamental abilities necessary for the framing production and customer interaction aspects.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation of successful customer interactions leading to sales, particularly in custom product environments.

• Examples showcasing the ability to accurately measure and translate customer needs into product specifications.

• Evidence of maintaining organized work areas and adhering to production timelines.

• Demonstrations of problem-solving skills related to customer requests or production challenges. Process Documentation:

• Ability to follow and document adherence to Standard Operating Procedures (SOPs) for sales, production, and safety.

• Understanding of workflow for custom framing orders, from customer consultation to final product completion.

• Familiarity with inventory management processes for ready-made frames and framing supplies.

📝 Enhancement Note: While a formal portfolio might not be strictly required for an entry-level retail role, candidates are encouraged to prepare examples demonstrating their practical skills in customer service, sales, and adherence to processes. The emphasis is on showcasing the ability to follow procedures and deliver quality results in a production and sales context.

💵 Compensation & Benefits

Salary Range: $17.75 - $20.90 per hour

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical, Dental, and Vision coverage

• Telemedicine services

• Flexible Spending Accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products

Working Hours: This is a part-time position. While specific hours will vary, the role may involve nights, weekends, and early mornings, aligning with typical retail operating hours. Overtime compensation may be available in accordance with state and local laws.

📝 Enhancement Note: The salary range is competitive for part-time retail positions requiring specialized skills like custom framing. The comprehensive benefits package, even for part-time roles, is a significant differentiator for Michaels Stores, offering substantial support beyond base compensation. The mention of "overtime compensation" aligns with standard retail practices where applicable.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores is a leading retailer in the arts and crafts industry, catering to hobbyists, crafters, and those seeking custom framing solutions. The company focuses on inspiring creativity and facilitating celebrations through its wide range of products and services.

Company Size: Michaels operates over 1,300 stores across North America, indicating a large, established retail organization with significant operational scale. This size offers opportunities for structured training, established processes, and potential career mobility.

Founded: 1973. With a long history, Michaels has developed deep expertise in its market and a strong brand presence, suggesting a stable and experienced employer. Headquartered in Irving, Texas.

Team Structure:

• The Custom Framer will be part of the store's retail team, likely reporting to a Store Manager or Assistant Manager.

• They will work closely with fellow sales associates and potentially a dedicated framing specialist or department lead.

• Cross-functional collaboration is expected with other store departments to ensure a cohesive customer experience and efficient store operations. Methodology:

• Customer-Centric Approach: The "Elevated ABC Deliver" methodology emphasizes building customer relationships, understanding needs, and providing solutions.

• Process Standardization: Adherence to SOPs ensures consistent execution of sales, production, and operational tasks across all stores.

• Data-Driven Merchandising: While not explicitly detailed for this role, the mention of "Directed Replenishment" suggests a data-informed approach to inventory and product placement.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is built around creativity, customer service, and operational efficiency. The "Elevated ABC Deliver" framework points to a structured sales process designed to maximize customer satisfaction and sales conversion within the custom framing segment. The large store footprint implies a robust operational framework and consistent brand experience.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as Entry-Level (0-2 years experience). It serves as a foundational position within the retail operations of Michaels, focusing on direct customer interaction, sales execution, and production tasks. It's an excellent starting point for individuals interested in retail, customer service, and specialized craft services.

Reporting Structure: The Custom Framer will typically report to the Store Manager or an Assistant Manager. They will work as part of the broader store team, collaborating with other associates to achieve store-wide goals.

Operations Impact: This role directly impacts store revenue through custom framing sales and contributes to customer satisfaction by providing quality products and services. Efficient operations in the framing department, including accurate order fulfillment and well-managed inventory, are crucial for profitability and customer loyalty. The role also supports the overall store's visual presentation and operational standards.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, operating specialized equipment, and advanced sales methodologies (Elevated ABC Deliver).

• Retail Advancement: Potential to move into roles such as Lead Custom Framer, Sales Associate, Key Holder, or Assistant Manager positions within Michaels stores.

• Cross-Departmental Exposure: Gain experience in various store functions, including merchandising, inventory management, and customer service across different product categories.

• Leadership Potential: Demonstrating strong performance, customer focus, and operational adherence can pave the way for supervisory or management opportunities.

📝 Enhancement Note: For an entry-level role, the growth path is clearly defined within the retail operations of Michaels. The emphasis on custom framing skills provides a specialized niche, while the broader retail operations offer general career progression. The "Elevated ABC Deliver" training suggests a focus on developing sales talent.

🌐 Work Environment

Office Type: This is a role within a public retail store setting. The primary workspace will be on the retail sales floor and within the dedicated custom framing shop area.

Office Location(s): The specific store is located at 4240 Pacific Coast Hwy, Torrance, CA. This is a customer-facing retail environment.

Workspace Context:

• The work environment is a climate-controlled public retail store, with the framing shop also being climate-controlled.

• Stock rooms may not always be climate-controlled.

• Some outdoor work may be required for tasks like retrieving shopping carts or during truck unloading.

• The framing shop is equipped with specialized tools such as a glass cutter and heat press, requiring careful operation.

• Opportunities for interaction with a diverse customer base and fellow team members are abundant.

Work Schedule: The role is part-time, requiring flexibility to work nights, weekends, and early mornings. This schedule is typical for retail operations and allows for various work-life balance options, though it demands adaptability.

📝 Enhancement Note: The work environment is dynamic and customer-focused, typical of a large retail chain. The framing shop presents unique operational considerations due to specialized equipment and materials, requiring a focus on safety and precision. The flexible schedule is a common characteristic of part-time retail roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review focusing on relevant retail experience, customer service skills, and any framing/sales aptitude.

• In-Person Interview: Typically with the Store Manager or Assistant Manager. This will likely involve behavioral questions related to customer service, teamwork, problem-solving, and sales scenarios. Be prepared to discuss your understanding of custom framing and your interest in the role.

• Skills Assessment/Demonstration: Potentially a brief practical assessment or discussion about how you would handle specific customer framing requests or operate equipment (if applicable and safe to demonstrate).

• Final Interview/Offer: Discussion of compensation, benefits, and onboarding process.

Portfolio Review Tips:

• Customer Service Stories: Prepare to share specific examples of how you have successfully assisted customers, resolved issues, or gone above and beyond in a service role.

• Sales Aptitude: If you have sales experience, highlight instances where you identified customer needs and successfully closed a sale, especially for higher-value or custom items.

• Process Adherence: Be ready to discuss your understanding of following instructions and procedures, and how you ensure accuracy in your work.

• Problem-Solving Examples: Share instances where you encountered a challenge (e.g., a customer complaint, a production issue) and how you effectively resolved it.

• Visual Examples (Optional): If you have any personal projects showcasing an eye for design, color, or craftsmanship (even if not professional framing), it could be a subtle differentiator.

Challenge Preparation:

• Scenario-Based Questions: Anticipate questions like "How would you handle a customer who is unhappy with their custom frame?" or "How would you approach selling a high-end custom framing package?"

• Product Knowledge: While training will be provided, showing an interest in art, design, and framing prior to the interview can be beneficial. Research Michaels' custom framing services and product offerings.

• Operational Awareness: Be prepared to discuss your understanding of retail operations, including customer flow, inventory management, and maintaining a safe work environment.

📝 Enhancement Note: The interview process will likely be geared towards assessing customer service skills, sales potential, and the ability to learn and follow operational procedures. A portfolio is less about formal documentation and more about being ready to articulate relevant experiences and demonstrate a proactive, customer-focused mindset.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially accessing customer order history. Proficiency with cash registers and card readers is essential.

• Custom Framing Software/Design Tools: While specific software isn't named, the role implies using tools to design and quote custom framing orders. Familiarity with design software or quoting systems is a plus.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate order specifications.

• Framing Equipment:

  • Glass Cutter: For precise cuts of glass or acrylic for frames.
  • Heat Press: Used in certain framing applications for mounting or sealing.
  • Mat Cutters, Saws, Assembly Tools: Various equipment for constructing frames.

Analytics & Reporting:

• Basic reporting on sales performance through the POS system.

• Inventory tracking for ready-made frames and framing supplies. CRM & Automation:

• Customer relationship management may be integrated into the POS or framing software to track customer preferences and order history.

• Limited automation expected beyond standard POS functions; emphasis is on manual production and direct customer interaction.

📝 Enhancement Note: The technology stack is primarily focused on retail operations (POS) and specialized production tools for custom framing. The emphasis is on manual dexterity, precision, and the ability to operate specific equipment rather than advanced software integration.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Encouraging customers and team members to explore their creative potential.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing solutions.

• Teamwork & Respect: Fostering a collaborative environment where all team members are valued and respected.

• Efficiency & Accountability: Adhering to SOPs and company programs to ensure smooth operations and achieve business goals.

Collaboration Style:

• Customer-Centric Collaboration: Working together to ensure customers receive comprehensive solutions, whether it's finding a product or designing a custom frame.

• Process-Oriented Teamwork: Following established procedures for sales, production, stocking, and safety to ensure consistency and efficiency across the team.

• Supportive Environment: Assisting colleagues with tasks, sharing knowledge, and maintaining a positive attitude to create a productive and enjoyable workplace.

📝 Enhancement Note: The culture values creativity, customer satisfaction, and operational discipline. Teamwork is essential for managing the diverse demands of a retail store, from customer service on the floor to production in the framing shop.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time between customer consultations/sales and the hands-on work of custom framing.

• Customer Expectations: Meeting diverse customer needs and budget constraints while delivering high-quality custom framing solutions.

• Learning Curve for Equipment: Mastering the operation of specialized framing equipment safely and efficiently.

• Pace of Retail: Adapting to busy periods, peak seasons, and the general demands of a high-traffic retail environment.

• Inventory Management: Ensuring adequate stock of framing materials and maintaining the visual appeal of the ready-made frame department.

Learning & Development Opportunities:

• Custom Framing Expertise: Develop specialized skills in design, material selection, and production techniques for custom framing.

• Sales Training: Participate in "Elevated ABC Deliver" training to enhance sales consultation and closing abilities.

• Retail Operations Knowledge: Gain broad experience in various aspects of retail store management, merchandising, and customer service.

• Equipment Proficiency: Become skilled in operating and maintaining framing machinery.

• Potential for Advancement: Clear pathways exist for promotion to more senior roles within the store or the broader Michaels organization.

📝 Enhancement Note: This role offers a blend of creative, technical, and customer-facing challenges. The growth opportunities are significant for individuals who excel in this environment and are motivated to develop specialized skills within the arts and crafts retail sector.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you helped a customer find the perfect solution for their needs." "How would you approach a customer who seems unsure about what they want for their custom frame?" "Tell me about a time you successfully upsold a product or service."

• Problem-Solving & Operations: "How do you ensure accuracy when taking detailed orders?" "What steps would you take if a customer was unhappy with their finished frame?" "How do you prioritize tasks when you have multiple customers waiting and framing orders to complete?"

• Teamwork & Culture: "Describe your ideal work environment." "How do you handle feedback or constructive criticism?" "What does 'creativity' mean to you in a retail context?"

Company & Culture Questions:

• Research Michaels' mission and values. Be prepared to discuss how your personal values align with theirs.

• Understand the "Elevated ABC Deliver" concept and how you might apply it.

• Familiarize yourself with the types of custom framing services Michaels offers. Portfolio Presentation Strategy:

• Verbal Examples: Instead of a physical portfolio, focus on articulating specific examples from your past experiences that demonstrate the required skills.

• STAR Method: Use the Situation, Task, Action, Result (STAR) method to structure your answers to behavioral questions.

• Enthusiasm for Craft: Convey genuine interest in custom framing, art, and helping customers bring their creative visions to life.

• Operational Awareness: Show you understand the importance of accuracy, efficiency, and safety in a retail and production setting.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service instincts, a proactive sales approach, and a commitment to following operational procedures. Being able to articulate past experiences using the STAR method will be highly effective.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, and any experience with tools, measurements, or hands-on tasks. Use keywords from the job description like "customer service," "sales," "custom framing," "merchandising," and "cash handling."

• Portfolio Preparation (Verbal): Prepare specific examples using the STAR method to showcase your skills in customer interaction, sales, problem-solving, and adherence to processes.

• Company Research: Familiarize yourself with Michaels' brand, their custom framing services, and their core values. Understand the "Elevated ABC Deliver" concept.

• Interview Practice: Practice answering common retail and behavioral interview questions, focusing on demonstrating enthusiasm, reliability, and a customer-centric mindset. Be ready to discuss your availability for part-time work, including nights and weekends.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.