On-Call UX Designer

📍 Job Overview

Job Title: On-Call UX Designer

Company: ICF

Location: Nationwide Remote Office (US99)

Job Type: PART_TIME

Category: User Experience (UX) Design / Digital Service Design

Date Posted: May 05, 2026

Experience Level: Mid-Level (3+ years)

Remote Status: Fully Remote

🚀 Role Summary

• This is a part-time, on-call UX Designer role supporting project-based digital service design initiatives within ICF's Experience practice.

• The role focuses on designing user-centered experiences, specifically within the ServiceNow platform, including workflows, forms, and portals.

• It requires close collaboration with product owners, developers, UX researchers, and delivery teams to translate requirements into effective and scalable solutions.

• The position is ideal for a designer who enjoys hands-on design work and thrives in a dynamic consulting environment with variable hours based on project needs.

📝 Enhancement Note: The "On-Call" nature of this role suggests a need for high adaptability, strong time management, and the ability to quickly context-switch between different projects and client requirements. It implies a flexible work schedule that may fluctuate significantly week-to-week, demanding proactive communication and self-direction.

📈 Primary Responsibilities

• Design and support user-centered experiences within the ServiceNow platform, encompassing workflows, forms, portals, and overall interfaces.

• Collaborate effectively with product owners, developers, UX researchers, and broader delivery teams to translate complex requirements into intuitive and functional designs.

• Create and iterate on essential design artifacts, including wireframes, user flows, interaction designs, and prototypes, to clearly communicate design intent.

• Partner closely with technical team members to ensure accurate and efficient implementation of designed solutions, bridging the gap between design and development.

• Actively participate in client and internal design reviews, incorporating feedback constructively and iteratively to refine designs.

• Support multiple short-term projects and client needs in a fast-paced, consulting environment, demonstrating agility and problem-solving capabilities.

• Adapt to a variable workload, ranging from 0-30 hours per week, based on emergent project requirements and client demands.

📝 Enhancement Note: The emphasis on ServiceNow platform integration suggests a need for understanding platform-specific constraints and capabilities, particularly regarding form design, workflow automation, and portal user interfaces. This requires a designer to be not just aesthetically proficient but also technically aware of the underlying system.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Design, Human-Computer Interaction (HCI), or a closely related field. Equivalent professional experience will also be considered.

Experience: Minimum of 3 years of hands-on UX design experience, with a proven track record of designing and building user experiences.

Required Skills:

• Strong proficiency in UX design principles and methodologies, with a focus on user-centered design.

• Demonstrated experience in creating wireframes, user flows, and interaction designs.

• Experience working within enterprise platforms or design systems, understanding how to maintain consistency and scalability.

• Ability to balance design quality with technical platform constraints and project delivery timelines.

• Excellent written and verbal communication skills in English for clear stakeholder interaction.

Preferred Skills:

• Experience working within consulting, government, healthcare, or other regulated environments, understanding specific industry nuances.

• Proficiency with industry-standard design and collaboration tools such as Figma, Jira, and Confluence.

• Experience designing within the ServiceNow platform, including workflows, forms, and portals.

• Familiarity with UX research methodologies and the ability to integrate research findings into design decisions.

• Ability to clearly articulate design rationale and tradeoffs to both technical and non-technical stakeholders.

📝 Enhancement Note: The requirement for candidates to reside and perform all work within the U.S. is a critical compliance point. The "on-call" nature combined with the 30-hour weekly cap strongly suggests this role is designed to supplement existing teams or cover specific, short-term project needs rather than serving as a primary, full-time role for the candidate.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of user-centered design projects, highlighting your process from concept to completion.

• Include case studies demonstrating problem-solving skills, particularly those involving enterprise platforms or complex workflows.

• Present examples of wireframes, user flows, and final UI designs, explaining the rationale behind key design decisions.

• Demonstrate experience with collaboration tools and how you've worked with cross-functional teams to implement designs.

Process Documentation:

• Document your approach to user research and how it informs your design process.

• Illustrate your workflow for iterating on designs based on feedback from stakeholders and user testing.

• Provide examples of how you have translated technical requirements or platform constraints into actionable design solutions.

• Clearly articulate your methodology for collaborating with developers and ensuring design fidelity during implementation.

📝 Enhancement Note: Given the "on-call" nature and the focus on ServiceNow, a portfolio that demonstrates adaptability, quick learning, and the ability to deliver high-quality work under potentially tight deadlines will be highly valued. Projects showing efficiency gains or streamlined processes through design are particularly relevant.

💵 Compensation & Benefits

Salary Range: $98,614 - $167,644 USD annually (based on full-time employment equivalent). The actual salary for this part-time, on-call role will be prorated based on hours worked and will be determined by factors such as experience, skills, certifications, and geographic location.

Benefits:

• Comprehensive health, dental, and vision insurance plans (details may vary for part-time status).

• Retirement savings plan (e.g., 401k) with company match.

• Paid time off (PTO) and holidays, prorated based on hours worked.

• Professional development opportunities, including training and access to learning resources.

• Potential for occasional travel to ICF offices or client meetings.

• Employee Assistance Program (EAP) for support services.

Working Hours: This is a part-time, on-call role with variable hours, typically ranging from 0-30 hours per week, based on project needs. Core collaboration hours are 10:00 am–4:00 pm Eastern Time, with flexibility expected outside these hours.

📝 Enhancement Note: The provided salary range is for a full-time equivalent. As this is a part-time, on-call role, the actual hourly rate will be derived from this range, prorated for fewer hours. Candidates should clarify the exact hourly rate and benefit eligibility for part-time on-call positions during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry: ICF operates globally as an advisory and technology services provider, serving government and commercial clients across various sectors including health, energy, environment, and education. The "Experience practice" within ICF focuses on human-centered design and digital transformation.

Company Size: ICF is a large enterprise, indicated by its global reach and extensive client base, suggesting a structured environment with established processes and diverse teams. This size offers opportunities for cross-functional collaboration and exposure to a wide range of projects.

Founded: ICF was founded in 1969, signifying a long history of experience and stability in the consulting and technology services industry. This longevity suggests a robust organizational structure and a deep understanding of client needs across different eras of technological and societal change.

Team Structure:

• The UX team is part of the broader "Experience practice," likely comprising specialists in UX research, design, content strategy, and accessibility.

• This role operates within a project-based delivery model, meaning the UX Designer will collaborate with various project teams comprised of product owners, developers, business analysts, and potentially other consultants.

Methodology:

• ICF emphasizes combining deep expertise with cutting-edge technology to solve complex client challenges.

• The UX team likely employs agile and human-centered design methodologies, focusing on iterative development and user feedback.

• Data analysis and user insights are crucial for informing design decisions and measuring impact, aligning with the company's technology-driven approach.

Company Website: https://www.icf.com/

📝 Enhancement Note: ICF's focus on government and regulated industries suggests a strong emphasis on compliance, accessibility, and robust documentation within their design processes. The "on-call" nature of this role means its integration into project teams will be dynamic and potentially short-term, requiring adaptability.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Designer. It requires independent work on design tasks, collaboration with project teams, and the ability to contribute meaningfully to user experience design within specific platforms like ServiceNow. It is not typically considered a "Revenue Operations" or "Sales Operations" role in the traditional sense but focuses on the operational aspect of product/service delivery through design.

Reporting Structure: As an on-call, part-time employee, the UX Designer will likely report to a project manager or a lead UX designer within the Experience practice. Reporting lines may shift depending on the project assignment.

Operations Impact: While not directly involved in revenue generation, the UX Designer's work operationalizes client requirements into functional and user-friendly digital experiences. This directly impacts user adoption, satisfaction, efficiency of use, and ultimately, the success and perceived value of the digital services delivered by ICF to its clients. Effective UX design can reduce support costs and improve client retention.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in ServiceNow platform design or other enterprise platforms.

• Project Variety: Exposure to diverse projects across different client industries, broadening design experience.

• Mentorship: Potential to learn from senior UX designers and practice leads within ICF's Experience practice.

• Transition to Full-Time: Demonstrated performance in an on-call capacity could lead to opportunities for full-time employment if available and aligned with business needs.

📝 Enhancement Note: The "on-call" nature means that career growth is largely project-dependent. Candidates should actively seek feedback and learning opportunities on each assignment. The role is more about design execution within an operational context than traditional GTM operations.

🌐 Work Environment

Office Type: This is a fully remote position, allowing employees to work from their home office in the United States.

Office Location(s): While the role is nationwide remote, ICF has offices in Reston, VA, and other locations globally, which may be relevant for occasional travel or team meetups.

Workspace Context:

• The work environment is primarily digital and remote, requiring a dedicated home office setup conducive to focused design work and virtual collaboration.

• Access to ICF's digital tools and platforms will be provided, facilitating seamless integration with project teams and company resources.

• Collaboration will occur through virtual meetings, instant messaging, and shared digital workspaces, emphasizing strong communication and self-management skills.

Work Schedule: The work schedule is flexible, with core collaboration hours between 10:00 am–4:00 pm Eastern Time. However, the "on-call" nature means hours can vary significantly week-to-week (0-30 hours), requiring adaptability to meet project deadlines and client needs, potentially across different time zones for collaboration.

📝 Enhancement Note: The remote and on-call nature demands a high degree of self-discipline and proactive communication. Candidates should be comfortable managing their own time and workload without direct, constant supervision.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely review applications and conduct an initial screening call to assess basic qualifications, experience, and fit for the on-call model.

• Technical Interview: Expect a technical interview focusing on UX design principles, problem-solving, and your approach to design challenges. This may involve discussing your portfolio and specific project experiences.

• Portfolio Review: A dedicated session to walk through your portfolio, discussing your design process, rationale, and the impact of your work. Be prepared to showcase projects relevant to enterprise platforms or workflow design.

• Team/Hiring Manager Interview: An opportunity to meet potential team members or the hiring manager to assess cultural fit, collaboration style, and suitability for an on-call role.

• Final Offer: If successful, an offer will be extended, detailing the terms of the part-time, on-call engagement.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best showcase your skills relevant to this role (user-centered design, enterprise platforms, workflow design, problem-solving).

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the solutions you designed, and the measurable outcomes or impact. Use the STAR method (Situation, Task, Action, Result).

• Highlight Process: Emphasize your design thinking, how you translated requirements into designs, and how you iterated based on feedback.

• Platform Relevance: If you have experience with ServiceNow or similar enterprise systems, make those projects prominent.

• Conciseness: Be prepared to present your portfolio efficiently, focusing on key insights and deliverables.

Challenge Preparation:

• Design Exercises: Be prepared for potential design exercises or case studies that assess your ability to quickly understand a problem and propose design solutions. Practice sketching and ideation under time constraints.

• ServiceNow Scenarios: If possible, familiarize yourself with common ServiceNow use cases for forms, workflows, or portals to better respond to hypothetical scenarios.

• Communication Practice: Rehearse how you would explain complex design decisions to technical and non-technical stakeholders.

📝 Enhancement Note: The "on-call" aspect means interviewers will likely probe your ability to integrate quickly into existing teams and projects, manage your time effectively with variable hours, and adapt to different project needs with minimal ramp-up.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Expected for wireframing, prototyping, and UI design. Proficiency in creating design systems and component libraries is a plus.

• ServiceNow Platform: Experience designing within ServiceNow is highly preferred. This includes understanding its capabilities for workflows, forms, portals (e.g., Service Portal), and user interfaces.

• Jira: Likely used for project management, task tracking, and bug reporting. Familiarity with Jira workflows and ticket management is beneficial.

• Confluence: Expected for documentation, knowledge sharing, and project collaboration. Ability to contribute to or navigate Confluence spaces is important.

Analytics & Reporting:

CRM & Automation:

• Not directly applicable to the UX design role itself, but understanding how user experience design integrates with CRM systems or automated workflows from a user's perspective is valuable.

📝 Enhancement Note: Proficiency in Figma is almost a given for modern UX roles. The key differentiator here is the specific mention of ServiceNow, suggesting that candidates with direct experience designing for this platform will have a significant advantage. Familiarity with Jira and Confluence indicates an agile, collaborative development environment.

👥 Team Culture & Values

Operations Values:

• Client Focus: A strong commitment to understanding and meeting client needs, delivering solutions that provide tangible value and solve complex problems.

• Collaboration: Emphasis on teamwork, cross-functional partnership, and open communication to achieve shared project goals.

• Innovation & Adaptability: A drive to leverage technology and innovative design approaches, coupled with the flexibility to adapt to changing project scopes and client requirements.

• Quality & Rigor: A dedication to producing high-quality, well-documented, and effective design solutions, particularly important in consulting and for enterprise platforms.

• Integrity & Professionalism: Upholding ethical standards and maintaining a professional demeanor in all interactions with colleagues and clients.

Collaboration Style:

• Cross-functional Integration: Expect to work closely with developers, product owners, UX researchers, and project managers, requiring clear communication and a shared understanding of project objectives.

• Iterative Feedback: A culture that values constructive feedback loops, encouraging designers to share work early and often to refine solutions collaboratively.

• Knowledge Sharing: Encouragement to share best practices, design patterns, and learnings across projects and teams, often facilitated through tools like Confluence.

📝 Enhancement Note: The "on-call" nature means that integrating into existing team dynamics quickly and maintaining a positive collaborative attitude is paramount. Demonstrating a proactive approach to understanding team norms and communication styles will be key.

⚡ Challenges & Growth Opportunities

Challenges:

• Variable Workload Management: Adapting to unpredictable hours and shifting project priorities can be challenging. This requires strong personal organization and time management skills.

• Context Switching: Juggling multiple projects simultaneously, each with unique requirements, stakeholders, and timelines, demands mental agility.

• Platform Constraints: Designing effectively within the specific limitations and capabilities of the ServiceNow platform requires a deep understanding and problem-solving approach.

• Remote Collaboration: Maintaining strong working relationships and effective communication solely through virtual channels can be demanding.

Learning & Development Opportunities:

• ServiceNow Expertise: Opportunity to become highly proficient in UX design within the ServiceNow ecosystem, a valuable skill in the enterprise software market.

• Diverse Project Exposure: Gaining experience across various client industries and project types within ICF's portfolio.

• Consulting Skills: Developing stronger client-facing communication, stakeholder management, and project delivery skills.

• Mentorship: Access to senior UX designers and practice leads for guidance and professional development.

📝 Enhancement Note: The primary challenge is managing the inherent unpredictability of an "on-call" role. Growth is tied to performance on projects and the ability to quickly demonstrate value in new contexts.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design within significant platform constraints. How did you approach it, and what was the outcome?" (Focus on your problem-solving and iterative process.)

• "How do you prioritize tasks and manage your time when working on multiple projects with varying deadlines?" (Highlight your organizational skills and ability to adapt to an on-call structure.)

Company & Culture Questions:

• "What interests you about working for ICF, and what do you know about our Experience practice?" (Research ICF's mission, values, and recent work.)

• "How do you approach collaboration with developers and product owners, especially in a remote setting?" (Emphasize your communication style and experience with cross-functional teams.)

Portfolio Presentation Strategy:

• Concise Project Narratives: For each portfolio piece, focus on the "why" and "how." Clearly define the problem, your role, your process, the solution, and the impact.

• Highlight Key Deliverables: Showcase wireframes, user flows, and final UI mockups, explaining the rationale behind critical design choices.

• Demonstrate Collaboration: Be ready to discuss how you worked with other team members (developers, PMs, researchers) and incorporated their input.

• ServiceNow Focus (if applicable): If you have ServiceNow experience, explicitly call it out and be prepared to discuss specific design elements or challenges within that platform.

• Adaptability: Frame your experience in a way that shows you can quickly integrate into new teams and projects, a key trait for an on-call role.

📝 Enhancement Note: Interviewers will be assessing not only your design skills but also your ability to thrive in a flexible, project-based, remote work environment. Be prepared to discuss your self-management, communication, and adaptability.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the ICF careers site.

• Resume Optimization: Tailor your resume to highlight your UX design experience, specifically mentioning any work with enterprise platforms, workflow design, or user-centered methodologies. Quantify achievements where possible.

• Portfolio Preparation: Ensure your online portfolio is up-to-date, showcases your strongest and most relevant projects, and clearly articulates your design process and impact. Be ready to present specific case studies during interviews.

• Company Research: Familiarize yourself with ICF's mission, values, and the work of their Experience practice. Understand their focus on client challenges and technology solutions.

• On-Call Readiness: Be prepared to discuss your experience and comfort level with flexible, on-call work arrangements, including your strategies for time management and communication in such a role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.