New Home Design Consultant

📍 Job Overview

Job Title: New Home Design Consultant

Company: United Built Homes

Location: Moore, Oklahoma, United States

Job Type: Full Time

Category: Sales & Customer Relations

Date Posted: 2026-07-31T00:00:00

Experience Level: 2-5 Years (Estimated)

Remote Status: On-site

🚀 Role Summary

• Act as a pivotal leader and problem-solver within the sales and customer engagement cycle for new home construction.

• Guide prospective homeowners through the intricate process of home design, investment, and realization, transforming their visions into tangible realities.

• Manage a comprehensive sales process, ensuring client satisfaction and driving revenue growth for United Built Homes.

• Foster strong client relationships built on trust, expertise, and a deep understanding of their aspirations.

• Leverage exceptional communication and customer service skills to facilitate a seamless and positive client experience.

📝 Enhancement Note: While the original job title is "New Home Design Consultant," the role's responsibilities and the company's emphasis on sales process and uncapped earnings strongly suggest a "Sales Consultant" or "New Home Sales Advisor" focus within the residential construction sector. The core function is guiding clients through design choices as part of a larger sales engagement.

📈 Primary Responsibilities

• Engage with prospective clients to understand their unique needs, preferences, and budget for custom home designs.

• Lead clients through the entire home design consultation process, from initial concept to final architectural plans.

• Effectively present and explain various home models, customization options, and construction specifications.

• Develop detailed proposals and quotes, clearly outlining project scope, timelines, and investment.

• Manage client expectations regarding the design, construction, and delivery phases of their new home.

• Collaborate with internal design, engineering, and construction teams to ensure accurate project execution.

• Maintain a consistent and high level of customer service throughout the sales and design journey.

• Proactively identify and resolve client concerns or challenges that arise during the design and sales process.

• Achieve and exceed personal sales targets and contribute to overall team revenue goals.

• Stay informed about industry trends, competitor offerings, and product innovations to enhance sales strategies.

📝 Enhancement Note: The responsibilities have been expanded to reflect the full lifecycle of a sales consultant in a custom home building environment, incorporating aspects of client management, technical understanding of construction, and strategic sales engagement beyond basic consultation.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent required.

Experience:

• A minimum of 2-5 years of stable work history with demonstrable success in sales roles.

• Proven experience in customer-facing roles with a strong emphasis on relationship building and service excellence. Required Skills:

• Sales Acumen: Proven ability to drive sales, manage a pipeline, and close deals within a competitive market.

• Customer Service Excellence: Demonstrated commitment to providing outstanding client experiences, focusing on empathy and responsiveness.

• Professional Communication: Articulate and persuasive written and verbal communication skills, essential for client interactions and internal coordination.

• Problem-Solving: Ability to identify client needs, anticipate challenges, and propose effective solutions.

• Adaptability & Drive: Flexibility to adapt to diverse client needs and market dynamics, with a strong internal motivation to succeed.

• Sales Process Management: Proficiency in managing the sales cycle from lead generation to closing, including proposal development and negotiation.

Preferred Skills:

• Home Design or Construction Knowledge: Familiarity with architectural concepts, building materials, and construction processes.

• CRM Software Proficiency: Experience using CRM systems for lead tracking, client management, and sales forecasting.

• Negotiation Skills: Ability to effectively negotiate terms and reach mutually beneficial agreements.

• Visual Presentation Skills: Aptitude for presenting design concepts and sales proposals compellingly.

📝 Enhancement Note: The experience level is estimated based on the "2-5 years" interpretation of "stable work history that includes sales experience" and the typical progression for this type of role. Preferred skills are inferred to enhance a candidate's suitability for a design-focused sales position.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Case Studies: Documented examples of successful sales engagements, highlighting client acquisition, deal closure, and revenue generated. Focus on how you managed the sales process from initial contact to final sale.

• Client Relationship Management: Evidence of building and maintaining strong client relationships, potentially through testimonials or descriptions of how you handled complex client needs.

• Design Consultation Examples: Visuals or descriptions of past projects where you guided clients through design choices, demonstrating your ability to translate client visions into tangible plans.

• Problem-Solving Scenarios: Examples of how you've overcome sales objections or resolved client issues to secure a sale and ensure customer satisfaction.

Process Documentation:

• Sales Cycle Workflow: A clear outline of your typical sales process, from lead qualification and initial consultation to proposal, negotiation, and closing.

• Design Consultation Framework: A structured approach to conducting design consultations, detailing the steps involved in understanding client needs, presenting options, and finalizing designs.

• Customer Service Protocols: Documentation of how you ensure exceptional customer service, including communication strategies, follow-up procedures, and issue resolution methods.

📝 Enhancement Note: For a role like this, a traditional "operations" portfolio is less common. The emphasis shifts to sales performance, client management, and the ability to articulate a structured sales and design consultation process. The "portfolio" here is about demonstrating sales success and client engagement capabilities.

💵 Compensation & Benefits

Salary Range: $75,000 - $175,000 Base + Commission per year.

Benefits:

• Paid Time Off: Paid vacation, paid holidays, sick leave, and personal leave.

• Health & Wellness: Comprehensive medical, dental, and vision insurance.

• Income Protection: Employer-paid Long-Term Disability (LTD) and Life Insurance.

• Supplemental Coverage: Access to supplemental insurance options.

• Health Savings Account (HSA): Company match for HSA contributions, providing tax-advantaged savings for healthcare expenses.

• Retirement Planning: 401(k) program with a company match, supporting long-term financial security.

Working Hours: Approximately 40 hours per week, with a standard day shift schedule. The company is closed on Sundays, allowing for a consistent work-life balance.

📝 Enhancement Note: The salary range is explicitly provided and is a critical component for sales roles, reflecting a commission-driven structure with significant earning potential. The benefits package is robust, covering health, wellness, income protection, and retirement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Residential Home Building & Construction. United Built Homes operates within a competitive market, emphasizing custom builds and long-term client relationships.

Company Size: Mid-sized company. This often implies a balance between structured processes and a more personal, collaborative work environment.

Founded: Over 65 years ago. This significant history indicates stability, established practices, and a deep understanding of the home building market.

Team Structure:

• Sales Team: Likely organized by design centers or geographical regions, with a clear reporting structure to sales management.

• Cross-functional Collaboration: Close interaction with design, engineering, production, and customer service teams to ensure seamless project delivery.

• Mentorship: Experienced consultants often mentor newer team members, fostering a knowledge-sharing environment.

Methodology:

• Client-Centric Approach: Focus on understanding and fulfilling individual client dreams and needs.

• Quality Craftsmanship: Commitment to building durable, high-quality homes that stand the test of time.

• Proven Sales Process: Reliance on established sales methodologies to guide clients and achieve sales targets.

Company Website: https://www.ubh.com/ (Inferred from domain_derived)

📝 Enhancement Note: The company's long history and "legacy" positioning suggest a culture that values tradition, craftsmanship, and enduring client relationships, while the emphasis on "unlimited earnings" and a "proven sales process" points to a performance-driven sales environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Design Consultant," functioning as a key sales professional. It represents an entry to mid-level sales opportunity within the home building sector, requiring a blend of sales skills, customer service, and design aptitude.

Reporting Structure: Typically, Design Consultants report to a Sales Manager or Design Center Manager, who oversees sales performance, client satisfaction, and team coordination.

Operations Impact: The Design Consultant is directly responsible for generating revenue and driving the initial customer acquisition and design engagement. Their success directly impacts the company's sales volume, market share, and overall profitability.

Growth Opportunities:

• Senior Design Consultant/Sales Lead: Progression to more complex projects, larger sales volumes, or leadership roles within a design center.

• Sales Management: Opportunity to move into management positions, overseeing a team of consultants, setting sales strategies, and driving regional performance.

• Specialization: Developing expertise in specific home styles, custom builds, or luxury markets.

• Training & Development: Access to ongoing training programs focused on sales techniques, product knowledge, and industry trends.

📝 Enhancement Note: The growth path is clearly oriented towards sales leadership and specialization within the home building industry, emphasizing performance and client management.

🌐 Work Environment

Office Type: On-site role, primarily based at a United Built Homes Design Center. This environment is designed to showcase home models, materials, and design options.

Office Location(s): Moore, Oklahoma (9627 South I 35 Service Road).

Workspace Context:

• Client-Focused: The primary workspace is a professional sales and design environment where client consultations and presentations take place.

• Collaborative Hub: Interaction with sales colleagues, designers, and potentially construction liaisons.

• Resource-Rich: Access to design samples, model home layouts, sales collateral, and technology (CRM, design software).

Work Schedule: Standard day shift, approximately 40 hours per week. The closure on Sundays is a significant factor for work-life balance, offering a predictable schedule.

📝 Enhancement Note: The on-site nature of the role is crucial. The Design Center environment is key to the client experience, requiring the consultant to be comfortable presenting and interacting within that specific setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and resume to assess sales experience, communication skills, and alignment with basic requirements.

• First Interview (Phone/Video): Discussion of sales background, customer service philosophy, and motivation for joining United Built Homes. Assessment of communication style and initial cultural fit.

• In-Person Interview/Presentation: May involve a role-playing scenario (e.g., simulating a client consultation) or a presentation of past sales successes. Deeper dive into problem-solving abilities and understanding of the sales process.

• Meet the Team: Opportunity to interact with potential colleagues or managers to gauge team dynamics and cultural fit.

• Final Offer: Based on overall assessment of sales aptitude, client engagement skills, and cultural alignment.

Portfolio Review Tips:

• Highlight Sales Achievements: Quantify your successes with specific numbers (e.g., "Increased sales by X%," "Consistently exceeded quota by Y%").

• Showcase Client Engagement: Provide examples of how you built rapport, managed challenging client situations, and ensured satisfaction.

• Demonstrate Process Understanding: Clearly articulate your approach to sales consultations and how you guide clients through design decisions.

• Tailor to Home Building: If possible, include examples relevant to construction, real estate, or custom product sales.

• Focus on Impact: Emphasize the results of your efforts – revenue generated, client satisfaction, successful project closures.

Challenge Preparation:

• Sales Scenario Role-Play: Prepare to role-play a client consultation. Focus on active listening, asking probing questions, and presenting solutions that align with client needs.

• "Why United Built Homes?" Question: Research the company's history, values, and market position. Articulate your interest and how your skills align with their mission.

• Handling Objections: Be ready to discuss common sales objections and your strategies for overcoming them.

• Design Aptitude: Be prepared to discuss your understanding of design principles or how you approach helping clients visualize their dream home.

📝 Enhancement Note: The interview process and portfolio review for a sales role heavily emphasize quantifiable results, client interaction skills, and the ability to articulate a clear sales methodology.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: Essential for managing leads, tracking customer interactions, scheduling follow-ups, and forecasting sales. Specific system may vary, but proficiency in any major CRM (e.g., Salesforce, HubSpot, Zoho CRM) is beneficial.

• Sales Presentation Software: Tools for creating compelling presentations of home models, customization options, and pricing (e.g., PowerPoint, Google Slides, specialized design visualization tools).

• Communication Platforms: Email (Outlook, Gmail), instant messaging (Slack, Microsoft Teams), and potentially video conferencing tools (Zoom, Google Meet) for client and internal communication.

Analytics & Reporting:

• Sales Reporting Dashboards: Understanding how to interpret and utilize sales data from CRM or company-specific reporting tools to track performance against targets.

CRM & Automation:

• Lead Management Tools: Within the CRM, for efficient lead qualification and nurturing.

• Proposal Generation Tools: Potentially integrated with CRM or standalone software for creating accurate and professional sales proposals.

📝 Enhancement Note: Proficiency with CRM systems is paramount for any sales role, especially one involving a structured sales process and client management. The ability to leverage technology to enhance client experience and drive sales is key.

👥 Team Culture & Values

Operations Values:

• Integrity: Upholding honesty and ethical practices in all client dealings and business operations.

• Quality: A deep commitment to craftsmanship and building homes that last, reflecting the company's legacy.

• Family Focus: Understanding that a home is a place for family and memories, approaching each project with personal care.

• Customer Centricity: Prioritizing client needs, dreams, and satisfaction throughout the entire process.

• Performance Driven: A culture that values hard work, dedication, and achieving results, particularly in sales.

Collaboration Style:

• Team-Oriented Sales: Working collaboratively within the sales team and design centers, sharing best practices and supporting colleagues.

• Cross-Functional Partnerships: Effective communication and coordination with design, construction, and support teams to ensure a cohesive client experience.

• Feedback Culture: Openness to constructive feedback to continuously improve sales techniques and client engagement.

📝 Enhancement Note: The company's emphasis on "legacy," "craftsmanship," and "family" suggests a culture that values long-term relationships and a high standard of work, balanced with a performance-oriented sales environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Competitive Market: Navigating a dynamic and competitive home building and real estate market.

• Client Expectations: Managing diverse and sometimes challenging client expectations regarding design, budget, and timelines.

• Sales Pressure: Consistently meeting or exceeding sales targets in a commission-based environment.

• Market Fluctuations: Adapting to economic shifts that may impact housing demand and construction cycles.

Learning & Development Opportunities:

• Sales Training: Ongoing professional development in advanced sales techniques, negotiation, and closing strategies.

• Product & Design Knowledge: Deepening expertise in home design, architectural styles, building materials, and customization options.

• Industry Insights: Staying current with trends in home construction, interior design, and the real estate market.

• Mentorship: Learning from experienced sales professionals and leaders within United Built Homes.

📝 Enhancement Note: The challenges are typical for a sales role in the construction industry, emphasizing the need for resilience, adaptability, and continuous learning. Growth opportunities are directly tied to mastering sales and design expertise.

💡 Interview Preparation

Strategy Questions:

• Sales Methodology: "Describe your sales process from initial client contact to closing a deal." Be prepared to detail your approach, including lead qualification, needs assessment, proposal, objection handling, and closing techniques.

• Client Management: "How do you build rapport and trust with clients, especially during a significant investment like buying a home?" Focus on active listening, empathy, and transparent communication.

• Problem-Solving in Sales: "Describe a time you faced a significant sales objection or a difficult client situation. How did you resolve it, and what was the outcome?" Use the STAR method (Situation, Task, Action, Result).

• Motivation & Goals: "What motivates you in a sales role, and what are your career aspirations within the home building industry?" Align your answers with the company's values and growth opportunities.

Company & Culture Questions:

• "Why United Built Homes?": Research the company's history, values, and reputation. Connect your personal values and career goals to what makes UBH unique.

• Teamwork: "How do you collaborate with other departments (e.g., design, construction) to ensure client satisfaction?" Highlight your ability to work cross-functionally.

• Performance: "How do you track your sales performance and ensure you are meeting your targets?" Discuss your methods for self-management and accountability.

Portfolio Presentation Strategy:

• Quantify Achievements: Use numbers and data to demonstrate your sales success (e.g., revenue generated, conversion rates, client satisfaction scores).

• Tell a Story: For each case study, walk the interviewer through the client's initial needs, your approach, the challenges you overcame, and the successful outcome.

• Focus on Client Journey: Emphasize your role in guiding clients through the design and purchase process, showcasing your consultative skills.

• Visual Aids: If presenting design examples, use clear, professional visuals that highlight your ability to communicate design concepts.

📝 Enhancement Note: Interview preparation for this role should strongly emphasize sales performance metrics, client relationship management skills, and a clear understanding of the home buying and design process.

📌 Application Steps

To apply for this New Home Design Consultant position:

• Visit the UBH Careers Page via the provided link: UBH-Career Opportunities (or the direct application URL if available).

• Resume Optimization: Tailor your resume to highlight specific sales achievements, customer service experience, and any relevant design or construction background. Use keywords from the job description such as "sales," "customer service," "consultant," and "home design."

• Portfolio Preparation: Compile examples of past sales successes, client testimonials, or case studies that demonstrate your ability to manage the sales process and guide clients through significant decisions. Quantify your achievements whenever possible.

• Interview Practice: Prepare to discuss your sales methodology, your approach to customer service, and why you are a good fit for United Built Homes. Practice answering common sales interview questions and be ready to discuss your motivations and career goals.

• Company Research: Familiarize yourself with United Built Homes' history, values, and the types of homes they build. Understand their commitment to craftsmanship and client satisfaction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---