Network Solution Design Manager

📍 Job Overview

Job Title: Network Solution Design Manager

Company: Marks & Spencer

Location: London, England, United Kingdom

Job Type: Full time

Category: Supply Chain & Logistics Operations / Network Design

Date Posted: 2026-06-11T20:22:20

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Lead the strategic design and development of end-to-end logistics network solutions for Fashion, Home & Beauty Supply Chain & Logistics transformation.

• Drive the creation of resilient, scalable, and cost-effective logistics solutions by translating strategic ambitions into practical, data-driven outcomes.

• Define and implement the blueprint and standard operating model across the entire M&S network, encompassing distribution centers, stores, fulfillment locations, and transport networks, including final mile delivery.

• Identify and champion opportunities for network improvement, focusing on simplification, enhanced visibility and control, service proposition enhancement, and cost optimization.

📝 Enhancement Note: This role is critical for a significant transformation program within M&S's supply chain. The title "Network Solution Design Manager" implies a strategic and hands-on approach to optimizing logistics infrastructure, requiring a deep understanding of operational processes and a strong ability to influence stakeholders. The emphasis on "Fashion, Home & Beauty Supply Chain & Logistics transformation" indicates a focus on retail logistics complexity.

📈 Primary Responsibilities

• Oversee the end-to-end logistics network design process, ensuring all solutions align with and support the strategic ambitions of the Fashion, Home & Beauty (FH&B) business unit.

• Own the full lifecycle of solution design, from conceptualization to practical implementation, ensuring designs are realistic and account for operational realities such as labor availability, forecast accuracy, and transport congestion.

• Develop and document the definitive network blueprint and standard operating model (SOM) for all logistics touchpoints, including distribution centers (DCs), fulfillment centers (FCs), stores, and all transport modes (including final mile).

• Proactively identify and evaluate opportunities for network enhancement, focusing on simplifying complexity, improving operational visibility and control, enhancing service levels and customer propositions, and achieving cost reductions or optimizations.

• Foster strong, collaborative relationships with key internal stakeholders (e.g., Business Units, Operations Leads) and external partners (e.g., 3PLs) to ensure seamless alignment, transparency, and effective resolution of cross-functional challenges within the transformation program.

• Utilize data-driven insights to inform design decisions, quantify potential impacts, and build compelling business cases for proposed network solutions.

• Ensure designs are scalable and adaptable to future business growth and evolving market demands.

• Conduct feasibility studies and risk assessments for proposed network solutions.

• Collaborate with IT and systems teams to ensure technological capabilities support the designed network solutions.

📝 Enhancement Note: The responsibilities highlight a dual focus on strategic planning and tactical execution. The role requires not only designing theoretical solutions but also ensuring their practical applicability in a complex retail environment. Emphasis on "real world application including known challenges" is a key differentiator.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Supply Chain Management, Logistics, Engineering, Business Administration, or a related field.

• Advanced degrees or relevant certifications (e.g., APICS CSCP, CLTD) are advantageous. Experience:

• 5-10 years of progressive experience in logistics, supply chain management, or operations, with a significant focus on network design and optimization.

• Proven track record of designing and implementing integrated, scalable logistics network solutions within a retail or fast-moving consumer goods (FMCG) environment.

• Experience in managing complex transformation programs or projects within supply chain and logistics domains. Required Skills:

• End-to-End Logistics Network Design: Deep expertise in designing integrated solutions across distribution, fulfillment, transport, and last-mile operations.

• Supply Chain & Logistics Systems: Strong working knowledge of Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and other relevant supply chain technologies. Familiarity with automation applications in DCs/FCs.

• Commercial & Analytical Acumen: Ability to interpret complex datasets, understand cost drivers and trade-offs, and develop clear, value-based recommendations.

• Problem-Solving & Delivery Approach: Structured approach to problem-solving and project delivery, with practical application to complex challenges.

• Change Management & Project Methodologies: Demonstrated experience with change management principles and project/program management methodologies such as Prince2 or Agile.

• Stakeholder Management & Communication: Exceptional ability to engage diverse stakeholders, translate technical concepts into clear, actionable messages, and drive consensus and alignment across teams and external partners.

• Operational Understanding: Strong grasp of Distribution Centre (DC) and Fulfillment Center (FC) processes, including inbound, outbound, inventory management, and material handling.

Preferred Skills:

• Experience with network modeling and simulation tools.

• Familiarity with network optimization software.

• Experience working with third-party logistics providers (3PLs).

• Knowledge of retail-specific logistics challenges (e.g., omnichannel fulfillment, store replenishment).

• Understanding of e-commerce logistics and fulfillment strategies.

📝 Enhancement Note: The requirements emphasize a blend of strategic thinking, technical knowledge of supply chain systems, and strong interpersonal skills. The explicit mention of Prince2 and Agile suggests a structured yet adaptable approach to project execution is valued. The "5-10 Years" experience level aligns with a managerial role capable of leading design initiatives.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Network Design Case Studies: Showcase detailed examples of network design projects, illustrating the problem statement, analytical approach, design alternatives considered, final recommended solution, and quantifiable outcomes (e.g., cost savings, efficiency gains, service improvements).

• Process Optimization Examples: Highlight instances where you have identified and implemented improvements to existing logistics processes, demonstrating a systematic approach to analysis and redesign.

• System Integration Documentation: Provide evidence of understanding how WMS, TMS, and other supply chain systems integrate and support network operations. Examples could include process flows or documentation of system requirements.

• Value Proposition Development: Demonstrate the ability to articulate the business case for network changes, including ROI calculations, risk assessments, and alignment with strategic objectives.

Process Documentation:

• Workflow Design & Optimization: Evidence of creating clear, logical workflow diagrams for logistics operations (e.g., inbound processing, order fulfillment, transportation planning) and methodologies used for their optimization.

• Implementation & Automation Strategies: Examples of documenting implementation plans for new network designs or technologies, including considerations for automation and efficiency gains.

• Performance Measurement Frameworks: Documentation of how operational performance is measured within a logistics network, including key performance indicators (KPIs) and reporting structures.

📝 Enhancement Note: For a role focused on solution design, a portfolio demonstrating past success in designing and optimizing logistics networks is crucial. The emphasis should be on showcasing analytical rigor, practical implementation considerations, and measurable business impact.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a Network Solution Design Manager role in London with 5-10 years of experience, the estimated salary range is £65,000 - £90,000 per annum. This estimate considers the seniority of the role, the strategic importance of the transformation program, and the cost of living in London. Benefits:

• 20% Colleague Discount on all M&S products and many third-party brands (after probation).

• Competitive holiday allowance with the option to buy more.

• Discretionary bonus schemes linked to individual and company performance.

• Strong pension plan and life assurance for future security.

• Tailored induction and comprehensive training programs to support professional development.

• Access to exclusive perks and savings through the M&S Choices portal.

• Market-leading family policies, including parental, adoption, and neonatal leave.

• 24/7 wellbeing support, including virtual GP access and mental health services.

• One paid volunteer day per year to support a chosen cause. Working Hours:

• Standard full-time working hours are approximately 40 hours per week. The role is designated as Hybrid, indicating a blend of office-based work in London and remote work, with potential travel to distribution centers. Flexibility may be offered based on project needs and team agreements.

📝 Enhancement Note: The salary estimate is based on available data for similar roles in the London market. M&S offers a comprehensive benefits package, with specific emphasis on employee wellbeing, family support, and personal development, which are attractive to experienced professionals. The hybrid nature of the role is also a key consideration.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Fashion, Home & Beauty)

Company Size: Large (Marks & Spencer is a diversified multinational retailer, employing tens of thousands globally)

Founded: 1884 (Marks & Spencer has a long-standing history, known for its quality and customer service, now undergoing significant modernization and transformation).

Team Structure:

• The Network Solution Design Manager will likely be part of a broader Supply Chain & Logistics transformation team, reporting into a Head of Supply Chain or Logistics Transformation.

• This team will collaborate closely with various internal departments, including Operations, IT, Commercial, Finance, and potentially HR.

• External collaboration with 3PL providers and technology vendors will also be a significant aspect of the role. Methodology:

• Data-Driven Decision Making: Emphasis on using data analytics to understand current network performance, identify bottlenecks, and model future scenarios.

• Process Optimization: A continuous improvement mindset focused on simplifying complexity, enhancing efficiency, and improving service levels.

• Agile & Prince2 Integration: A pragmatic approach to project and program management, likely blending structured methodologies with agile principles for flexibility and rapid iteration.

Company Website: https://corporate.marksandspencer.com/

📝 Enhancement Note: Marks & Spencer is a well-established brand undergoing a significant digital and operational transformation. This role is central to that transformation, requiring an understanding of retail logistics complexities and a forward-thinking approach to network design. The company culture emphasizes inclusivity and "doing the right thing."

📈 Career & Growth Analysis

Operations Career Level: This is a Managerial or Senior Specialist role within the Operations/Supply Chain function. It requires a significant level of independent decision-making, strategic input, and leadership in design initiatives. The scope covers the entire FH&B supply chain network.

Reporting Structure: The role likely reports to a senior leader within the Supply Chain or Logistics Transformation team, such as a Director or Head of Department. This position offers significant visibility to senior leadership due to its strategic impact.

Operations Impact: The Network Solution Design Manager has a direct and substantial impact on operational efficiency, cost control, service delivery, and ultimately, the profitability of the FH&B business. Effective network design is foundational to achieving M&S's overarching business and transformation goals.

Growth Opportunities:

• Leadership in Transformation: Opportunity to lead and shape critical aspects of M&S's supply chain transformation, gaining extensive experience in large-scale change initiatives.

• Strategic Network Planning: Progression to more senior strategic roles within supply chain planning, network strategy, or broader operations leadership.

• Cross-Functional Expertise: Development of deep insights across various business functions through close collaboration, enhancing overall business acumen.

• Industry Recognition: Contribution to a high-profile transformation program that can enhance professional reputation within the logistics and retail sectors.

• Specialization: Potential to deepen expertise in specific areas such as e-commerce logistics, automation, or sustainable supply chain design.

📝 Enhancement Note: This role offers a significant opportunity for career advancement within a major retail organization, particularly for individuals passionate about driving operational excellence and strategic change in supply chain networks.

🌐 Work Environment

Office Type: Hybrid work arrangement. The role is based in London, with the expectation of working from the office and remotely. The job description also notes the possibility of being based out of one of their Distribution Centres, suggesting flexibility and a need to be present where operations occur.

Office Location(s): London, England, United Kingdom (Waterside House, 35 North Wharf Road, W2 1NW). Potential for presence at various distribution centers across the M&S network.

Workspace Context:

• Collaborative Environment: The role requires close collaboration with diverse internal teams and external partners, necessitating strong communication and interpersonal skills within a dynamic office and operational setting.

• Tools & Technology: Access to standard office technology, as well as specialized network design and analysis software, and relevant supply chain systems (WMS, TMS).

• Operations Interaction: Regular interaction with operational teams and sites, including distribution centers, is expected, requiring adaptability and a willingness to be on-site to understand real-world challenges.

Work Schedule:

• Standard full-time hours (approx. 40 hours/week).

• Hybrid model allows for a mix of office, remote, and potentially site-based work.

• Travel to distribution network sites is a requirement, indicating a need for flexibility in schedule to accommodate site visits and project needs.

📝 Enhancement Note: The hybrid nature combined with potential site-based work and travel indicates a role that demands flexibility and a hands-on approach, bridging strategic planning with operational realities.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and cover letter to assess alignment with core requirements, particularly experience in logistics network design and transformation.

• First Interview: Likely with the hiring manager to discuss experience, qualifications, and initial fit for the role. Focus on understanding your approach to network design challenges and stakeholder management.

• Case Study/Presentation: A common step for design roles. You may be asked to present a past network design project or tackle a hypothetical design problem, demonstrating your analytical skills, process thinking, and communication abilities. This is where your portfolio will be critical.

• Stakeholder Interviews: Interviews with key internal stakeholders (e.g., Operations Directors, Business Unit Leads) to assess collaboration style, communication effectiveness, and ability to drive alignment.

• Final Interview: Potentially with a senior leader (e.g., Head of Supply Chain) to discuss strategic fit, leadership potential, and overall alignment with M&S's transformation goals.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio logically. For each case study, clearly outline: Problem Statement, Objective, Your Role & Approach, Data/Analysis Used, Solution Designed, Implementation Considerations, Results Achieved (quantified with metrics), and Lessons Learned.

• Quantify Achievements: Wherever possible, use metrics (e.g., % cost reduction, % efficiency gain, lead time reduction, service level improvement) to demonstrate the tangible impact of your network designs.

• Showcase Process Thinking: Highlight the methodologies you used for analysis, modeling, and solution development. Emphasize how you translated business requirements into robust network designs.

• Tailor to M&S: If possible, subtly tailor your examples to reflect challenges relevant to retail logistics, omnichannel, or large-scale transformations, demonstrating an understanding of M&S's context.

• Clear Visuals: Use clear diagrams, maps, or charts to illustrate network structures, process flows, and data insights. Keep text concise and impactful.

Challenge Preparation:

• Network Design Principles: Refresh your knowledge of core network design principles, optimization techniques, and relevant software.

• Retail Logistics Nuances: Be prepared to discuss specific challenges in retail supply chains, such as inventory balancing across channels, last-mile delivery optimization, and managing seasonal demand fluctuations.

• Stakeholder Alignment Scenarios: Practice explaining complex technical designs to non-technical audiences and articulating how your solutions address diverse business needs.

📝 Enhancement Note: The interview process will likely be rigorous, focusing on both technical design capabilities and the ability to influence and collaborate within a large organization’s transformation agenda. A well-prepared portfolio is essential for demonstrating practical experience and impact.

🛠 Tools & Technology Stack

Primary Tools:

• Network Design & Modeling Software: Experience with tools like Llamasoft (now Coupa), AnyLogic, Network Optimization tools (e.g., from JDA/Blue Yonder, Manhattan Associates), or similar analytical platforms is highly beneficial.

• Data Analysis & Visualization Tools: Proficiency in Excel (advanced functions, pivot tables), SQL for data extraction, and BI tools like Tableau, Power BI, or QlikView for data analysis and dashboard creation.

• Project Management Software: Familiarity with tools such as Microsoft Project, Jira, or Asana, particularly for managing project timelines and deliverables.

Analytics & Reporting:

• Statistical Software: Experience with statistical analysis packages may be advantageous for in-depth data interpretation.

• Database Management: Understanding of database structures and ability to query data sources for analysis.

• Reporting Platforms: Experience in creating comprehensive reports and dashboards to communicate network performance and design recommendations to various stakeholders.

CRM & Automation:

• WMS (Warehouse Management System): Deep understanding of WMS functionalities and how they impact network design and operational efficiency (e.g., Manhattan SCALE, Oracle WMS, SAP EWM).

• TMS (Transportation Management System): Knowledge of TMS capabilities in optimizing routes, managing carriers, and tracking shipments.

• ERP Systems: Familiarity with Enterprise Resource Planning systems (e.g., SAP, Oracle) for understanding how logistics data integrates with broader business processes.

• Automation Technologies: Awareness of warehouse automation technologies (e.g., AGVs, AS/RS, sortation systems) and their integration into network designs.

📝 Enhancement Note: While specific tools aren't listed, the nature of the role implies a need for proficiency in data analysis, network modeling, and standard supply chain execution systems (WMS/TMS). Demonstrating experience with these types of tools will be key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A commitment to understanding and meeting customer needs through efficient and reliable logistics.

• Data-Driven: Decisions are informed by rigorous analysis and performance metrics.

• Collaboration: Working effectively across departments and with external partners to achieve shared goals.

• Innovation & Continuous Improvement: Proactively seeking new and better ways to optimize network performance and drive efficiency.

• Integrity & Responsibility: Upholding high ethical standards and making responsible choices for the business and the environment.

Collaboration Style:

• Cross-Functional Integration: Actively seeks to build bridges between logistics and other business functions, ensuring supply chain strategies support broader commercial objectives.

• Transparent Communication: Openly shares information, challenges, and insights with stakeholders to foster trust and alignment.

• Partnership Approach: Works collaboratively with 3PLs and other external partners, viewing them as extensions of the M&S team to achieve mutual success.

• Constructive Feedback: Encourages and provides constructive feedback to drive continuous improvement within the team and across the network.

📝 Enhancement Note: M&S emphasizes inclusivity, collaboration, and a purpose-driven approach. This role requires someone who can not only design effective solutions but also champion them through strong interpersonal skills and a collaborative mindset.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Retail Logistics: Navigating the multifaceted demands of fashion, home, and beauty retail, including omnichannel fulfillment, seasonality, and diverse product portfolios.

• Balancing Competing Priorities: Optimizing for service, cost, and resilience simultaneously, often involving difficult trade-offs.

• Legacy Systems & Processes: Integrating new designs and solutions with existing infrastructure and operational practices.

• Stakeholder Alignment: Gaining buy-in and managing expectations across numerous internal and external stakeholders with potentially differing priorities.

• Pace of Change: Adapting designs and strategies to rapidly evolving market dynamics, consumer behavior, and technological advancements in the retail sector.

Learning & Development Opportunities:

• Exposure to Large-Scale Transformation: Gaining invaluable experience in managing and contributing to a significant organizational change program.

• Advanced Network Modeling: Opportunities to deepen expertise in sophisticated network design and optimization tools and techniques.

• Cross-Functional Exposure: Broadening understanding of different business functions within a major retail organization.

• Leadership Development: Potential to lead project teams and mentor junior colleagues as the transformation progresses.

• Industry Trends: Staying abreast of emerging trends in retail logistics, such as sustainability, automation, and advanced analytics.

📝 Enhancement Note: The role presents significant challenges inherent in transforming a large retail supply chain, but these challenges are directly linked to substantial growth and learning opportunities.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex logistics network you designed. What were the key challenges, how did you approach them, and what were the quantifiable outcomes?" (Focus on your process, data usage, and results.)

• "How do you balance cost optimization with service level improvements and network resilience in your designs?" (Demonstrate your understanding of trade-offs and strategic prioritization.)

• "Walk me through your process for defining a standard operating model for a distribution network. What are the critical components?" (Showcase your structured thinking and attention to detail.)

• "How do you ensure your network designs are scalable and adaptable to future business growth and market changes?" (Highlight forward-thinking and strategic planning.) Company & Culture Questions:

• "Why are you interested in Marks & Spencer and this specific transformation program?" (Research M&S's current strategy, recent news, and transformation initiatives.)

• "How do you approach collaborating with diverse stakeholders, including operational teams, IT, and external partners like 3PLs?" (Provide examples of influencing and alignment.)

• "Describe a time you had to manage resistance to a proposed change. How did you handle it?" (Show your change management and communication skills.)

• "What does 'doing the right thing' mean to you in the context of supply chain operations?" (Connect your values to M&S's stated values.) Portfolio Presentation Strategy:

• Tell a Story: For each case study, frame it as a narrative: the problem, the journey, and the resolution.

• Highlight Your Role: Clearly articulate your specific contributions and decision-making processes.

• Focus on Impact: Emphasize the business value and measurable results of your designs.

• Be Prepared for Deep Dives: Anticipate questions about your methodology, assumptions, and alternative solutions.

• Visual Clarity: Use clear, professional slides. Ensure diagrams are easy to understand and support your narrative.

📝 Enhancement Note: Preparation should focus on aligning your experience with the core responsibilities of network design, transformation, and stakeholder management, using concrete examples and quantifiable results from your portfolio.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Marks & Spencer careers portal.

• Tailor Your Resume: Ensure your resume clearly highlights experience in logistics network design, supply chain transformation, WMS/TMS knowledge, and project management methodologies (Prince2, Agile). Use keywords from the job description.

• Prepare Your Portfolio: Curate 2-3 of your strongest case studies showcasing end-to-end logistics network design projects. Focus on demonstrating problem-solving, analytical capabilities, and quantifiable business impact. Be ready to present these.

• Research M&S: Understand M&S's current business strategy, its transformation agenda, and its position within the retail landscape. Familiarize yourself with their values and commitment to sustainability and customer service.

• Practice Your Pitch: Prepare concise answers for common interview questions, focusing on your experience, your approach to network design, and your ability to collaborate and drive change. Practice presenting your portfolio.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.