Manager, UX Designer, Group Transaction Banking

📍 Job Overview

Job Title: Manager, UX Designer, Group Transaction Banking

Company: UOB

Location: Central Region, Singapore

Job Type: Full time

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-08-11

Experience Level: Mid-Senior Level (4+ years)

Remote Status: On-site

🚀 Role Summary

• Lead and manage the UX design process for Group Transaction Banking solutions, focusing on enhancing user experience across web and mobile platforms.

• Drive the creation of intuitive and user-centered designs, translating complex banking needs into seamless digital interactions for business users.

• Foster a collaborative environment by partnering closely with Product Owners, Business Analysts, engineering teams, and other stakeholders to influence product strategy and design decisions.

• Oversee the end-to-end design delivery, ensuring high UX standards are met through effective resource planning, prioritization, and quality assurance.

• Mentor and guide a team of UX/UI designers, providing direction, feedback, and support to elevate the overall quality and consistency of design outputs.

📝 Enhancement Note: This role is positioned as a Manager, indicating a blend of hands-on design work and team leadership. The focus on "Group Transaction Banking" and "UOB INFINITY" suggests a strategic, high-impact role within a large financial institution, requiring strong understanding of financial services user needs and robust design process management. The emphasis on "human-centered" and "empathy" points to a culture that values collaborative and considerate design practices.

📈 Primary Responsibilities

• Identify and define UX requirements for various transaction banking products, translating user needs and business goals into actionable design specifications.

• Produce high-fidelity wireframes, user flows, application screens, and interactive prototypes using Figma to visualize and iterate on design solutions.

• Apply UX heuristics, usability principles, and user research insights to ground all design decisions and ensure user-centricity.

• Design and build consistent UI components in alignment with the established Design System to maintain brand coherence and streamline development.

• Collaborate with cross-functional teams to create user-aligned content for EDMs, banners, and informational materials, ensuring clarity and effective user guidance.

• Articulate and advocate for UX rationale and design decisions to stakeholders in clear, persuasive, and user-friendly language.

• Conduct Design Quality Assurance (DQA) to verify that implemented designs adhere to the original intent and maintain high UX integrity.

• Manage and mentor junior designers, providing constructive feedback, technical guidance, and professional development support.

• Plan and allocate design resources effectively, ensuring design work is prioritized, scoped appropriately, and delivered within project timelines.

• Contribute to the evolution and maintenance of the UOB Design System, ensuring its scalability and applicability across digital products.

📝 Enhancement Note: The responsibilities highlight a comprehensive UX lifecycle management role, from user research and ideation to detailed design, DQA, and team leadership. The specific mention of "Group Transaction Banking" and "UOB INFINITY" implies a need to understand complex financial workflows and B2B user needs, while "Design System" and "UI Components" point to a focus on scalable and consistent design.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field.

• Alternatively, a polytechnic diploma with significant relevant experience in UX/UI design. Experience:

• Minimum of 4 years of dedicated UX experience working on digital products, with a proven track record in web and mobile application design.

• Experience managing design projects and/or a team of designers is highly desirable for this Managerial role. Required Skills:

• Mastery in Figma for wireframing, prototyping, and high-fidelity design.

• Strong understanding and application of UX heuristics, usability principles, and user-centered design methodologies.

• Proven ability to create detailed user flows, wireframes, and interactive prototypes.

• Experience working with and scaling design systems to ensure consistency and efficiency.

• Excellent stakeholder management and communication skills, with the ability to articulate design rationale effectively.

• Demonstrated ability to manage multiple workstreams, balance strategic thinking with hands-on design execution, and meet deadlines.

• Strong problem-solving skills and meticulous attention to detail. Preferred Skills:

• Familiarity with JIRA for project tracking and collaboration.

• Experience with Adobe Creative Suite (e.g., Photoshop, Illustrator).

• Experience in the banking or fintech industry, understanding specific user needs and regulatory considerations.

• A UX certification from an established or accredited provider.

• Ability to design and build interactive PDF forms in Adobe Acrobat.

📝 Enhancement Note: The requirements emphasize practical design tool proficiency (Figma), foundational UX knowledge, and critical soft skills like stakeholder management. The preference for banking/fintech experience and certifications suggests a desire for candidates who can quickly integrate into the financial services domain and demonstrate a commitment to professional development in UX.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 4 years of UX design work across digital products, including web and mobile applications.

• Clear demonstration of your role and contributions in each project, highlighting your process from problem identification to final solution.

• Examples of user flows, wireframes, high-fidelity mockups, and interactive prototypes that illustrate your design thinking and problem-solving abilities.

• Evidence of experience working with or contributing to design systems, showcasing an understanding of consistency, scalability, and component-based design.

• Case studies that detail your approach to user research, usability testing, and how you incorporated feedback to refine designs. Process Documentation:

• Showcase your ability to document and communicate design processes, including user journey mapping, persona development, and information architecture.

• Examples of how you've translated UX insights and data analytics into design solutions that improve user engagement and drive business objectives.

• Evidence of your DQA process, demonstrating how you ensure the fidelity and integrity of implemented designs.

• Examples of how you’ve collaborated with engineering teams to ensure designs are feasible and implemented correctly.

📝 Enhancement Note: Candidates will be expected to present a portfolio that not only demonstrates visual design skills but also a robust understanding of the UX design process, user-centered methodologies, and collaborative teamwork. The emphasis on design systems and DQA indicates a need for process-oriented thinking and a commitment to quality.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a Managerial UX Designer role in Singapore with 4+ years of experience, the estimated annual salary range is S$75,000 - S$120,000. This range can vary based on the candidate's specific qualifications, depth of experience, and performance during the interview process. Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).

• Competitive leave entitlements, including annual leave, sick leave, and parental leave.

• Retirement savings plan (e.g., CPF contributions in Singapore).

• Opportunities for professional development, training, and certifications.

• Access to employee wellness programs and initiatives.

• Potential for performance-based bonuses and long-term incentives.

• Employee banking privileges and benefits. Working Hours:

• Standard full-time working hours are typically 40 hours per week, Monday to Friday.

• While the role is on-site, UOB may offer some flexibility in working arrangements or hours, subject to team and business needs.

📝 Enhancement Note: Salary is estimated based on market data for similar roles in Singapore, considering the experience level and managerial responsibilities. Benefits are standard for a large financial institution, with a focus on comprehensive well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking and Financial Services

Company Size: Large Enterprise (10,000+ employees)

Founded: 1935

UOB is a leading pan-Asian bank with a rich history spanning over 80 years. Its core values – Honorable, Enterprising, United, and Committed – guide its operations and employee conduct, fostering a culture of integrity, innovation, teamwork, and long-term success. The company emphasizes a human-centered approach in its work and collaborations, promoting empathy, generosity, and respect among colleagues.

Team Structure:

• The UX Designer will be part of the UOB INFINITY team, which focuses on delivering a full suite of banking solutions through web and mobile applications across Asia.

• The team likely comprises Product Owners, Business Analysts, UX/UI Designers, Engineers, and Data Analysts, working in a cross-functional Agile or similar development environment.

• The UX Manager will report to a Head of Product or Head of Design, overseeing a team of UX/UI designers dedicated to transaction banking products. Methodology:

• UOB INFINITY leverages customer-centric design principles, informed by data analytics, to increase channel usage and deepen customer relationships.

• The design process emphasizes understanding user needs and translating insights into innovative solutions.

• Agile methodologies are likely employed for product development and iterative design improvements.

Company Website: https://www.uobgroup.com/

📝 Enhancement Note: UOB's established reputation and strong values suggest a stable and professional work environment. The UOB INFINITY platform indicates a commitment to digital transformation in banking. The company's emphasis on human-centered design aligns with modern UX best practices, while its large size offers stability and extensive resources.

📈 Career & Growth Analysis

Operations Career Level: Managerial / Senior Individual Contributor (with leadership responsibilities)

This role represents a significant step into a managerial position within the UX design field at a major financial institution. It involves not only hands-on design execution but also strategic oversight, team leadership, and cross-functional influence. Success in this role can lead to further leadership opportunities within UOB's digital product development or design departments.

Reporting Structure:

The UX Manager will likely report to a Director or Head of UX/Product Design within the Group Transaction Banking or Digital Transformation division. They will directly manage a team of UX/UI designers, providing guidance and oversight. Collaboration will extend across Product Management, Engineering, and Business Analysis teams.

Operations Impact:

The UX Manager plays a critical role in shaping the user experience of UOB INFINITY, a platform central to customer engagement and transaction management for businesses across Asia. By ensuring intuitive and efficient digital banking solutions, this role directly impacts customer satisfaction, channel adoption, operational efficiency, and ultimately, the bank's revenue and market position in transaction banking.

Growth Opportunities:

• Leadership Advancement: Progress to a Senior Manager or Head of UX/Design role, with increased scope and strategic responsibility.

• Specialization: Deepen expertise in specific areas of financial services UX, digital transformation, or design system management.

• Cross-Functional Mobility: Transition into Product Management, Program Management, or other strategic digital roles within UOB.

• Skill Development: Opportunities for advanced training in UX research methodologies, design leadership, and emerging technologies in fintech.

📝 Enhancement Note: This role offers a clear path for career progression within a large, established financial institution. The combination of design leadership and strategic impact on a key digital platform provides a strong foundation for future growth in the FinTech and UX industries.

🌐 Work Environment

Office Type: Corporate Office Environment

The role is based in UOB's modern corporate offices in Singapore, designed to foster collaboration and innovation.

Office Location(s):

Central Region, Singapore. Specific office address will be provided upon offer. This prime location offers excellent connectivity and access to amenities.

Workspace Context:

• Collaborative Spaces: UOB offices typically feature open-plan areas, meeting rooms, and breakout zones to facilitate teamwork and spontaneous discussions.

• Tools & Technology: Access to industry-standard design software (Figma, Adobe Creative Suite), collaboration tools, and robust IT infrastructure.

• Team Interaction: Opportunities for daily interaction with a diverse, cross-functional team of product managers, engineers, business analysts, and fellow designers, promoting a dynamic and engaging work environment.

Work Schedule:

• The standard on-site work schedule is typically Monday to Friday, with a 40-hour work week.

• While the role requires on-site presence, UOB may offer flexibility in work hours or hybrid arrangements based on team needs and performance, aligning with modern work practices while maintaining operational effectiveness for critical banking functions.

📝 Enhancement Note: The on-site requirement in Singapore's central business district suggests a traditional corporate setting focused on in-person collaboration and team synergy, crucial for complex financial product design.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: HR or Recruiter screens applications and resumes for basic qualifications.

2. Hiring Manager Interview: A discussion with the hiring manager to assess experience, fit for the role, and initial understanding of UX principles and leadership.

3. Portfolio Review & Design Challenge: A dedicated session where candidates present their portfolio, discussing specific case studies, design rationale, and problem-solving approaches. This may include a take-home or live design challenge to evaluate practical skills and thought process.

4. Team/Stakeholder Interviews: Interviews with key team members (e.g., Product Owners, Senior Engineers, fellow designers) and potentially other stakeholders to assess collaboration skills, communication, and cultural fit.

5. Final Interview: A concluding interview, potentially with senior leadership, to discuss strategic fit, long-term vision, and finalize the offer.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best demonstrate your UX expertise, leadership potential, and experience relevant to financial services or complex digital platforms.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, key decisions made, challenges encountered, and the impact/outcomes. Use visuals effectively to illustrate your journey.

• Highlight Leadership: For this Manager role, emphasize projects where you led design efforts, mentored others, or influenced product strategy. Show how you managed design resources and ensured quality.

• Showcase Design System Experience: Clearly present examples of how you've worked with, contributed to, or scaled design systems.

• Be Prepared for DQA Discussion: Be ready to discuss your approach to Design Quality Assurance and how you ensure design integrity in implementation.

• Quantify Impact: Whenever possible, use metrics and data to demonstrate the success of your designs (e.g., increased conversion rates, reduced task completion time, improved user satisfaction scores).

Challenge Preparation:

• Understand the Context: If given a design challenge, thoroughly understand the business context of transaction banking and UOB INFINITY.

• Focus on Process: Demonstrate your structured approach to problem-solving, from defining the problem to ideating solutions and outlining potential validation steps.

• Communicate Clearly: Be prepared to articulate your thought process verbally and visually, explaining your assumptions and design choices.

• Time Management: Practice time management to complete the challenge within the given timeframe, prioritizing key deliverables.

📝 Enhancement Note: The interview process is structured to assess a broad range of skills, from core design competency and leadership to strategic thinking and cultural alignment. The portfolio review is a critical component, requiring candidates to demonstrate not just design output but also process, impact, and leadership qualities relevant to a managerial role in a regulated industry.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, UI design, prototyping, and collaboration. Mastery is required.

• JIRA: Familiarity is expected for project management, ticket tracking, and workflow management within development cycles.

• Adobe Creative Suite: Proficiency in tools like Photoshop and Illustrator is a plus for asset creation and editing.

Analytics & Reporting:

• Experience with analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and measure design impact.

• Familiarity with data visualization tools or the ability to interpret data presented in dashboards. CRM & Automation:

• While not core to UX design, understanding how CRM systems and automation tools influence user journeys and data collection can be beneficial. Design Systems:

• Experience with tools and methodologies for building, maintaining, and scaling design systems.

📝 Enhancement Note: Proficiency in Figma is explicitly stated as a requirement. The inclusion of JIRA and Adobe Creative Suite as familiar or plus skills indicates a standard enterprise software environment. A strong understanding of how user data informs design is also implicitly expected.

👥 Team Culture & Values

Operations Values:

• Human-Centered: A core value emphasizing empathy, understanding user needs, and designing with people at the forefront. This translates to prioritizing user experience and investing in research.

• Data-Driven: Decisions are grounded in data analytics to inform design choices, measure impact, and drive continuous improvement of the UOB INFINITY platform.

• Collaboration & Unity: Strong emphasis on teamwork, cross-functional partnerships, and working as "one team" to achieve common goals. This fosters an environment of mutual support and shared responsibility.

• Enterprising & Innovative: Encourages a proactive approach to problem-solving, seeking new opportunities, and embracing innovation to deliver cutting-edge banking solutions.

• Commitment & Integrity: Upholding high standards of professionalism, accountability, and ethical conduct in all aspects of work, reflecting UOB's core values.

Collaboration Style:

• Cross-Functional Integration: The UX team works closely with Product Owners, BAs, and Engineering to ensure design solutions are aligned with business objectives and technically feasible.

• Constructive Feedback: An environment where feedback is openly exchanged, and designers are encouraged to provide constructive criticism to elevate the quality of work.

• Knowledge Sharing: Opportunities to share best practices, learnings, and insights within the UX team and across departments to foster collective growth and continuous improvement.

📝 Enhancement Note: UOB's stated values (Honorable, Enterprising, United, Committed) are integrated into the team's operational principles, particularly the emphasis on human-centered design, collaboration, and data-driven decision-making, which are crucial for success in a UX leadership role.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Navigating diverse requirements from various stakeholders (business, technical, compliance) while advocating for the user.

• Complexity of Financial Products: Designing for intricate transaction banking functionalities requires deep understanding and clear communication of complex processes.

• Maintaining Design Consistency: Ensuring adherence to the design system and UX principles across a broad platform and multiple countries requires diligent oversight.

• Driving Adoption of New Designs: Effectively communicating the value of UX improvements to users and stakeholders to ensure successful implementation and adoption.

• Managing a Design Team: Leading and mentoring designers while balancing hands-on design work and strategic responsibilities.

Learning & Development Opportunities:

• Advanced UX/UI Training: Access to workshops and courses focused on emerging UX trends, design leadership, and specialized areas within fintech.

• Industry Conferences: Opportunities to attend relevant UX and banking industry conferences to gain insights and network.

• Mentorship Programs: Potential to be mentored by senior design or product leaders within UOB, or to mentor junior team members.

• Cross-Functional Exposure: Opportunities to work on a variety of projects within Group Transaction Banking and UOB INFINITY, broadening experience.

• Design System Evolution: Contribute to the strategic direction and enhancement of UOB's design system, a key asset for digital product development.

📝 Enhancement Note: The role presents significant opportunities for professional growth by tackling complex challenges within the financial services sector and developing leadership skills, supported by UOB's commitment to employee development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements with user needs. How did you resolve it?" (Focus on your process, communication, and negotiation skills.)

• "How do you approach designing for complex financial workflows? Can you walk us through a relevant project from your portfolio?" (Highlight your understanding of user journeys, information architecture, and ability to simplify complexity.)

• "How do you ensure design quality and consistency across a large digital platform, especially when working with a design system?" (Emphasize your DQA process, understanding of design systems, and collaboration with development.)

• "What is your philosophy on user-centered design, and how do you embed it within a team and across product development?" (Discuss your leadership approach and methods for fostering a UX-centric culture.) Company & Culture Questions:

• "What interests you specifically about UOB and the Group Transaction Banking domain?" (Research UOB's mission, values, and recent digital initiatives like UOB INFINITY.)

• "How do you foster a collaborative and empathetic environment within a design team and with cross-functional partners?" (Relate your approach to UOB's stated values of being human-centered and united.)

• "How do you measure the success of your UX designs and their impact on business objectives?" (Be prepared to discuss metrics and KPIs relevant to banking platforms.) Portfolio Presentation Strategy:

• Structure: Begin with an overview of your career and key strengths. Then, dive into 2-3 detailed case studies.

• Narrative: For each case study, clearly articulate the problem, your design process, your specific contributions (especially leadership), challenges, solutions, and measurable outcomes.

• Visuals: Use high-quality visuals of wireframes, user flows, prototypes, and final designs. Annotate key decision points.

• Demos: If possible, have interactive prototypes ready to showcase the user experience.

• Q&A Readiness: Anticipate questions about your design choices, team collaboration, and how you handle feedback.

📝 Enhancement Note: Preparation should focus on demonstrating not only design expertise but also leadership potential, strategic thinking, and a strong understanding of the financial services context and UOB's culture. The portfolio presentation is a key opportunity to prove these capabilities.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the UOB Careers portal using the provided link.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your experience in UX design for digital products, specifically mentioning any relevant experience in banking, fintech, or complex enterprise solutions.

• Resume Optimization: Clearly articulate your years of experience, proficiency in Figma and design systems, and any team leadership or project management responsibilities. Quantify achievements where possible.

• Interview Preparation: Practice presenting your portfolio with a focus on your design process, problem-solving skills, and leadership contributions. Prepare to discuss how your approach aligns with UOB's values and the demands of transaction banking UX.

• Company Research: Thoroughly research UOB, UOB INFINITY, and the current landscape of digital transaction banking to demonstrate genuine interest and understanding of the business context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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