M05 - Senior UX Designer

📍 Job Overview

Job Title: M05 - Senior UX Designer

Company: FPT Asia Pacific Pte Ltd

Location: Singapore, Singapore

Job Type: Full-time

Category: User Experience (UX) Design / Service Design

Date Posted: 2026-08-17

Experience Level: 7+ Years (Senior Level)

Remote Status: On-site

🚀 Role Summary

• Lead the end-to-end service design and platform convergence for complex, workflow-driven digital systems, focusing on standardizing user experiences across multiple stakeholders.

• Drive the design of a scalable digital platform that supports intricate, process-heavy workflows, ensuring intuitive user interactions and efficient operational execution.

• Facilitate discovery workshops and collaborate closely with Product Managers, Business Analysts, Engineers, and Architects to translate complex business processes into clear, user-centric digital solutions.

• Define and govern reusable UX patterns, templates, and configuration rules to achieve platform convergence while accommodating critical agency-specific needs.

📝 Enhancement Note: This role is positioned as a Senior UX Designer with a strong emphasis on Service Design principles, particularly for complex, workflow-driven enterprise or government platforms. The core challenge is achieving convergence by standardizing a digital platform while allowing for necessary configurations, requiring a balance between user experience, technical feasibility, and business requirements. The "M05" designation suggests this is part of a larger internal project or program.

📈 Primary Responsibilities

• Lead comprehensive discovery workshops to meticulously map out end-to-end user journeys for both applicant and internal officer workflows within complex systems.

• Document current-state systems, critical touchpoints, communication flows, user roles, and approval processes to identify inefficiencies, bottlenecks, and areas for improvement.

• Design standardized "TO-BE" service journeys that simplify user flows, reduce manual effort through automation, and enhance status tracking and communication transparency.

• Produce a full suite of UX artifacts, including detailed user flows, information architecture (IA) diagrams, wireframes, and interactive prototypes (low to high fidelity).

• Define clear interaction behaviors, UI specifications, and reusable UX patterns to ensure consistency and scalability across the digital platform.

• Partner with Product Managers and Business Analysts to translate user journey insights into actionable platform feature requirements, differentiating between standard functionalities and configurable options.

• Support the selection of pilot agencies based on UX and operational readiness, and facilitate delta analysis workshops to capture agency-specific variations.

• Champion the convergence principle, ensuring agencies adapt to the platform while the platform only adapts to critical, non-negotiable needs.

• Drive UX clarity across critical platform components, including forms, authentication, core workflow stages (Tier 1), and configurable features like approvals, criteria, reporting, and integrations (Tier 2).

• Maintain robust design governance, ensuring compliance with accessibility standards, version control, auditability, and the established design system.

• Effectively manage stakeholders, including Product Managers, BAs/BPR consultants, Engineers, Architects, Security, Operations teams, and agency representatives, presenting design rationale and trade-offs clearly.

• Navigate ambiguity, align diverse stakeholder perspectives, and drive consensus towards shared project outcomes.

📝 Enhancement Note: The responsibilities clearly indicate a need for a candidate who can operate at a strategic level, not just executing design tasks but also leading design initiatives, facilitating workshops, and influencing product direction. The emphasis on "convergence" and "delta analysis" highlights the need for strong analytical and problem-solving skills in understanding and harmonizing diverse operational needs within a standardized platform.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Design, Information Systems, or a related field, or equivalent practical experience. Experience:

• A minimum of 7 years of progressive experience in User Experience (UX) Design, UI Design, or Service Design.

• Proven track record designing and delivering complex, workflow-heavy digital platforms (e.g., case management systems, grant administration, HR platforms, financial systems, citizen-facing portals, or enterprise-level applications). Required Skills:

• Service Design Facilitation: Extensive experience leading discovery, co-creation, and service design workshops with diverse stakeholder groups.

• End-to-End Workflow Design: Demonstrated ability to design comprehensive user workflows that clearly define operational processes and acceptance criteria.

• Process to UI Translation: Strong capability in translating complex process maps and business requirements into intuitive user interfaces and interaction designs.

• Stakeholder Management & Communication: Exceptional skills in communicating design rationale, presenting trade-offs, and aligning multiple stakeholders, including senior leadership.

• UX Artifact Creation: Proficiency in creating essential UX deliverables such as user flows, information architecture (IA), wireframes, and low-to-high fidelity prototypes.

• Figma Proficiency: Advanced skills in Figma for design, prototyping, and collaboration.

• Discovery & Analysis: Expertise in conducting user research, current-state analysis, and identifying user pain points and system inefficiencies.

• Design Governance Principles: Understanding and application of design governance, including accessibility (WCAG compliance), versioning, auditability, and design system adherence.

Preferred Skills:

• Experience with Service Blueprinting and other advanced service design methodologies.

• Familiarity with Agile/Scrum development methodologies and cross-functional team collaboration.

• Experience in government or public sector digital transformation projects.

• Knowledge of system architecture, integrations, and data flow implications on UX.

• Experience with user testing and iterative design processes.

• Familiarity with common collaboration tools beyond Figma (e.g., Miro, Jira, Confluence).

📝 Enhancement Note: The requirement for 7+ years specifically in "complex, workflow-heavy platforms" is critical. Candidates should be prepared to showcase examples of large-scale, process-intensive systems they have designed, highlighting their ability to manage complexity and drive standardization. The mention of "applicant and internal officer workflows" suggests a dual-user perspective is essential.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies on Complex Workflows: Showcase 2-3 detailed case studies of designing complex, workflow-driven systems. Clearly articulate the problem, your role, the design process, key UX artifacts, and the impact of your solutions.

• Service Design Workshop Outputs: Include examples of outputs from facilitated workshops, such as journey maps, service blueprints, or co-created user flows. Demonstrate your facilitation skills and ability to synthesize group input.

• System Convergence Examples: If possible, highlight projects where you contributed to platform convergence or standardization, detailing how you balanced common needs with specific configurations.

• Demonstration of Design Governance: Provide evidence of how you've applied design governance principles, such as accessibility considerations, version control strategies, or adherence to a design system.

Process Documentation:

• End-to-End Journey Mapping: Demonstrate a strong understanding of mapping entire user journeys, from initial touchpoint to final resolution, including internal operational processes.

• Workflow Simplification & Automation: Showcase how you've simplified complex workflows and identified opportunities for automation within your designs.

• Iterative Design & Testing: Present examples of how you've used user feedback and testing to refine designs and improve system performance, particularly for complex processes.

📝 Enhancement Note: For this role, a portfolio is not just about visual design; it must heavily emphasize process, strategic thinking, and the ability to manage complexity. Candidates should be prepared to walk through their process for understanding and re-designing intricate workflows, demonstrating how they balance standardization with flexibility. Quantifiable results or clear impact statements for their projects will be highly valued.

💵 Compensation & Benefits

Salary Range:

• Based on the Senior UX Designer title, 7+ years of experience, and the Singapore location, a competitive salary range is estimated to be between SGD 90,000 to SGD 140,000 per annum. This range considers the complexity of the role, the need for specialized skills in service design and workflow optimization, and local market benchmarks for senior design professionals in Singapore. Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).

• Paid time off (annual leave, sick leave, public holidays).

• Professional development opportunities, including training, conferences, and workshops relevant to UX and Service Design.

• Opportunities for career advancement within FPT Asia Pacific's growing digital transformation initiatives.

• Potential for performance-based bonuses.

• Contribution to CPF (Central Provident Fund) as per Singaporean regulations for eligible employees.

• Access to company-sponsored learning platforms and resources. Working Hours:

• Standard full-time working hours are typically 40 hours per week, Monday to Friday. While the role is on-site, there may be flexibility for occasional remote work or adjusted hours depending on project needs and team agreements, subject to manager approval.

📝 Enhancement Note: Salary is an estimate based on Singapore market data for senior UX/Service Designers with significant experience in complex enterprise systems. Actual compensation will depend on the candidate's specific qualifications, interview performance, and alignment with the company's compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Software Development, IT Services, Digital Transformation Consulting. FPT Asia Pacific Pte Ltd is part of the FPT Corporation, a global leader in IT services and technology solutions, with a strong presence across various industries including finance, telecommunications, manufacturing, and public sector.

Company Size: FPT Corporation is a large global enterprise with over 70,000 employees worldwide. FPT Asia Pacific Pte Ltd likely represents a significant regional hub, employing hundreds to thousands of professionals.

Founded: FPT Corporation was founded in 1998. This long history indicates stability, a mature organizational structure, and extensive experience in the technology sector.

Team Structure:

• The Senior UX Designer will likely be part of a dedicated design team or a cross-functional product/project team.

• Reporting structure will probably be to a Head of Design, Design Lead, or a Senior Product Manager overseeing the digital platform initiative.

• Close collaboration is expected with Product Managers, Business Analysts, BPR Consultants, Software Engineers, System Architects, and stakeholders from various agencies or business units that will use the platform. Methodology:

• The team likely operates within an Agile or hybrid Agile framework, emphasizing iterative development and continuous feedback.

• Data-driven decision-making and user-centric design principles are expected to guide the development process.

• A focus on process optimization, automation, and scalable solutions will be central to the team's approach.

Company Website: https://www.fpt-software.com/ (FPT Software is a key entity within FPT Corporation)

📝 Enhancement Note: FPT Corporation is a major player in the global IT services market, known for its digital transformation capabilities. Working within FPT Asia Pacific suggests exposure to large-scale, impactful projects, often for multinational clients or significant regional initiatives. The company's scale implies robust processes and potential for diverse career paths.

📈 Career & Growth Analysis

Operations Career Level: This role is at a Senior level, signifying a high degree of autonomy, expertise, and leadership within the UX/Service Design discipline. The Senior UX Designer is expected to lead complex design initiatives, mentor junior designers, and significantly influence project strategy and outcomes.

Reporting Structure: The Senior UX Designer will likely report to a Design Manager, Head of UX/Design, or a Program/Product Lead, depending on the specific project structure within FPT Asia Pacific. They will collaborate extensively with cross-functional teams, acting as a key design authority.

Operations Impact: The Senior UX Designer's work will have a direct and substantial impact on the efficiency, scalability, and user adoption of critical digital platforms. By simplifying complex workflows and ensuring intuitive user experiences, this role will drive operational improvements, reduce manual effort, enhance productivity, and improve stakeholder satisfaction across multiple agencies and user groups.

Growth Opportunities:

• Leadership Development: Opportunities to lead design streams for major digital transformation projects, potentially managing a small team of designers or UX researchers.

• Specialization: Deepen expertise in Service Design, Enterprise UX, or specific industry verticals through project exposure and training.

• Cross-Functional Mobility: Potential to move into Product Management, Design Strategy, or Business Analysis roles given the deep understanding of processes and user needs developed.

• Global Exposure: As part of FPT Corporation, there may be opportunities to work on international projects or collaborate with global design teams.

• Skill Advancement: Continuous learning through access to industry conferences, certifications, and internal training programs focused on cutting-edge design methodologies and technologies.

📝 Enhancement Note: The "M05" designation and focus on platform convergence for multiple agencies suggest this role is part of a strategic, long-term initiative. Success here could lead to significant career progression within FPT, positioning the individual as a leader in digital platform design and optimization.

🌐 Work Environment

Office Type: This is an on-site role, indicating a traditional office environment. FPT Asia Pacific likely operates modern office spaces designed to foster collaboration and productivity.

Office Location(s): Singapore, a major business hub, offers a dynamic and well-connected work environment. The specific office location within Singapore would typically be in a central business district or a technology park, providing good accessibility via public transport.

Workspace Context:

• Collaborative Environment: Expect a workspace that encourages interaction with cross-functional teams, including designers, product managers, engineers, and business analysts.

• Tools and Technology: Access to standard office technology, high-performance workstations, and the necessary software licenses (e.g., Figma, collaboration tools).

• Team Interaction: Regular team meetings, stand-ups, design critiques, and brainstorming sessions will be integral to the daily work.

Work Schedule: The standard 40-hour work week (Monday-Friday) is typical. While on-site, there might be some flexibility in start/end times, subject to team and project requirements, enabling better work-life balance and accommodation for efficient work processes.

📝 Enhancement Note: As an on-site role in Singapore, the environment is likely professional and conducive to intense collaboration, essential for a project focused on complex system design and convergence.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, experience, and cultural fit.

• Technical Interview(s): Deep dive into UX/Service Design expertise, process, and problem-solving skills. This may involve discussing past projects, methodologies, and handling hypothetical scenarios.

• Portfolio Review: A dedicated session where the candidate presents their portfolio, focusing on key case studies relevant to complex workflows, service design, and platform convergence. Expect detailed questions about your process, decisions, and impact.

• Stakeholder/Hiring Manager Interview: Discussion with the hiring manager and potentially key stakeholders (e.g., Product Manager, Lead Architect) to assess strategic thinking, collaboration style, and alignment with team goals.

• Final Interview: May involve senior leadership to discuss overall fit and long-term potential.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio to clearly present 2-3 compelling case studies that align with the job description's emphasis on complex workflows, service design, and platform convergence.

• Process Storytelling: For each case study, clearly articulate the problem, your specific role and contributions, the design process followed (discovery, ideation, iteration, validation), key challenges, and the final solution.

• Highlight Convergence & Standardization: Explicitly discuss how you approached standardization and managed agency-specific deltas. Use diagrams or explanations to show how you balanced common needs with configurable options.

• Showcase Artifacts: Include relevant artifacts like user flows, service blueprints, wireframes, and prototypes, explaining the rationale behind your design decisions.

• Quantify Impact: Whenever possible, use metrics or qualitative feedback to demonstrate the impact of your work (e.g., reduction in manual effort, improved user satisfaction, faster process completion times).

• Prepare for Questions: Anticipate questions about your facilitation skills, stakeholder management, handling ambiguity, and your approach to design governance and accessibility.

Challenge Preparation:

• Process Mapping Exercise: Be ready to discuss or even diagram a complex process you've encountered and how you would approach redesigning it for efficiency and user experience.

• Service Design Scenario: You might be given a hypothetical scenario and asked to outline your approach to designing a service for it, focusing on user journeys and touchpoints.

• Design System/Pattern Discussion: Prepare to talk about your experience with design systems, reusable patterns, and ensuring consistency across a platform.

📝 Enhancement Note: The interview process will heavily scrutinize your ability to handle complexity, drive standardization, and manage diverse stakeholder needs. A strong portfolio that visually and narratively demonstrates these capabilities is crucial. Be prepared to discuss the "convergence principle" and how you've applied it in practice.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Mandatory and expected to be used at an advanced level for wireframing, prototyping, UI design, and collaborative design sessions.

• Collaboration Tools: Proficiency with tools like Miro, Mural, or similar for remote whiteboarding, workshop facilitation, and collaborative ideation.

• Project Management Software: Familiarity with tools such as Jira, Confluence, Asana, or Trello for tracking tasks, user stories, and project progress.

Analytics & Reporting:

• User Analytics Platforms: While not explicitly stated as a primary responsibility, familiarity with tools like Google Analytics, Mixpanel, or Amplitude for understanding user behavior and measuring UX impact would be beneficial.

• Data Visualization Tools: Experience with tools like Tableau or Power BI could be an advantage for understanding system data and user flows.

CRM & Automation:

• CRM Systems: Understanding of how CRM systems (e.g., Salesforce) integrate with user-facing platforms and influence user journeys.

• Workflow Automation Tools: General awareness of workflow automation concepts and how they can be integrated into user experience design to reduce manual work.

📝 Enhancement Note: Figma is highlighted as a mandatory tool. Candidates should be prepared to discuss their proficiency and how they leverage its features for complex projects, including collaboration and prototyping. An understanding of how UX design integrates with broader system architecture and automation is also key.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for user needs throughout the design process, ensuring solutions are intuitive and effective.

• Collaboration & Transparency: Valuing open communication, knowledge sharing, and collaborative problem-solving across multidisciplinary teams and with external stakeholders.

• Data-Driven Decision Making: Utilizing data, user research, and performance metrics to inform design decisions and measure the impact of solutions.

• Efficiency & Scalability: A focus on designing solutions that are not only user-friendly but also efficient to operate, scalable to meet future demands, and standardized where possible.

• Continuous Improvement: Embracing an iterative approach to design and development, actively seeking feedback and opportunities for refinement and optimization.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where designers work hand-in-hand with Product Managers, BAs, Engineers, and Architects to co-create solutions.

• Design Critique Culture: Regular participation in design reviews and critiques to provide and receive constructive feedback, fostering a culture of learning and quality improvement.

• Stakeholder Partnership: Proactive engagement with stakeholders to ensure alignment, gather requirements, and present design rationale, building trust and consensus.

📝 Enhancement Note: The emphasis on "convergence" and "standardization" suggests that the team values a disciplined approach to design, where strategic alignment and adherence to core principles are as important as individual creativity.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Standardization with Flexibility: The primary challenge will be designing a platform that is standardized enough for efficiency and convergence but flexible enough to meet critical, diverse agency needs. This requires strong negotiation and strategic design skills.

• Managing Complex Workflows: Translating highly intricate, often legacy, operational processes into clear, intuitive, and efficient digital experiences.

• Stakeholder Alignment: Navigating differing priorities and perspectives from multiple agencies and internal teams to achieve consensus on design decisions.

• Driving Adoption: Ensuring that new standardized processes and the platform are adopted effectively by all user groups, requiring strong change management considerations in the design.

• Technical Constraints: Working within existing system architectures and integration limitations while striving for optimal user experience.

Learning & Development Opportunities:

• Advanced Service Design: Deepen expertise in service design methodologies, user journey mapping, and service blueprinting for complex ecosystems.

• Enterprise UX Leadership: Develop skills in leading design for large-scale, enterprise-level digital transformation initiatives.

• Domain Expertise: Gain in-depth knowledge of the specific industries or government functions the platform serves, enhancing strategic value.

• Cross-Functional Skill Development: Opportunities to learn more about product management, business analysis, and system architecture to foster better collaboration and holistic problem-solving.

• Mentorship: Access to senior design leaders and architects within FPT for guidance and career development.

📝 Enhancement Note: The challenges are significant and require a seasoned professional who can navigate ambiguity, influence stakeholders, and apply strategic design thinking to solve complex business problems. The growth opportunities are substantial for someone looking to lead in the enterprise UX/Service Design space.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to standardize a complex user process across multiple disparate groups. What was your approach, and what were the key challenges?"

• "How would you approach designing a configurable approval workflow system that needs to be standardized yet flexible for different agencies?"

• "Walk me through your process for leading a discovery workshop for a complex, workflow-driven system. What are the key outputs you aim for?"

• "How do you balance the need for a consistent user experience with the requirement for agency-specific configurations in a platform design?"

• "What is your understanding of the 'convergence principle' in platform design, and how would you apply it in this context?" Company & Culture Questions:

• "What interests you about FPT Asia Pacific and this specific project?"

• "How do you typically collaborate with Product Managers, BAs, and Engineers?"

• "Describe your experience working with design systems and ensuring design governance."

• "How do you handle situations where stakeholders have conflicting requirements or priorities?"

• "What are your thoughts on accessibility in complex enterprise systems?" Portfolio Presentation Strategy:

• Focus on Process: For each case study, clearly articulate the problem, your role, the methodology used, key decisions made, and the outcome. Emphasize your problem-solving approach.

• Highlight Complexity Management: Showcase how you broke down complex workflows and user journeys into manageable, intuitive designs.

• Demonstrate Convergence Thinking: If possible, use examples to illustrate how you achieved standardization or managed necessary configurations.

• Showcase Artifacts: Visually present your key deliverables (journey maps, wireframes, prototypes) and explain the rationale behind them.

• Quantify Impact: Be ready to discuss metrics or qualitative feedback that demonstrate the success of your designs.

📝 Enhancement Note: Prepare to discuss your experience with enterprise-level platforms, service design, and driving convergence. Be ready to articulate your strategic thinking and how you translate complex business needs into user-centric solutions.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided careers page link.

• Curate Your Portfolio: Select 2-3 of your most relevant case studies that clearly demonstrate your experience with complex workflows, service design, and platform convergence. Ensure they highlight your process, problem-solving skills, and impact.

• Tailor Your Resume: Optimize your resume to emphasize your 7+ years of experience in UX/Service Design for complex systems, using keywords from the job description such as "workflow design," "service design," "platform convergence," "stakeholder management," and "Figma."

• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on telling a clear story of problem, process, solution, and outcome. Be ready to discuss your approach to standardization and managing complexity.

• Research FPT Asia Pacific: Understand FPT's business, its role in digital transformation, and its presence in the Asia Pacific region. This will help you tailor your responses and demonstrate your interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.