Learning Experience & Training Content Designer H/F

📍 Job Overview

Job Title: Learning Experience & Training Content Designer H/F

Company: Carrier

Location: Montluel, France

Job Type: Full time

Category: Learning & Development Operations / GTM Enablement

Date Posted: 2026-08-28

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid (Home office possible)

🚀 Role Summary

• Design and produce comprehensive technical training materials, including training packs, Train-the-Trainer kits, assessments, and job aids, to support service technicians across Europe.

• Translate complex technical content and expertise into clear, engaging, and practical learning experiences that are directly applicable in field service environments.

• Structure learning journeys and certification pathways that align with technician capability levels, product priorities, and overall business objectives for technical enablement.

• Collaborate closely with cross-functional teams, including senior technicians, product experts, Engineering, EHS, and Service Operations, to capture and convert knowledge into reusable learning assets.

📝 Enhancement Note: This role is critical for the GTM Enablement function, directly impacting the readiness and effectiveness of Carrier's European Service Technicians. The focus on "Learning Experience" implies a modern, learner-centric approach to training design, moving beyond traditional methods to create engaging and impactful educational content. The hybrid nature and travel percentage suggest a need for strong self-management and adaptability.

📈 Primary Responsibilities

• Develop and deliver high-quality technical training content, including detailed training packs, comprehensive Train-the-Trainer kits, robust assessments, and practical job aids, tailored for deployment across various European countries.

• Transform intricate technical information and subject matter expert knowledge into easily digestible, structured, and actionable learning materials that enhance technician skill sets.

• Architect and refine learning journeys and certification pathways that directly support the progressive development of technician capabilities and align with evolving product lines and service requirements.

• Foster strong partnerships with key stakeholders, including senior technicians, trainers, product specialists, Engineering, EHS departments, and Service Operations teams, to effectively gather and integrate technical expertise into learning modules.

• Work collaboratively with Service Academy Leaders to ensure all developed content is practical, field-ready, consistent, and meets the highest standards of usability and relevance for technicians.

• Leverage modern authoring tools and explore AI-enabled workflows to optimize content design efficiency and accelerate the creation process while upholding stringent quality standards.

• Implement and maintain robust content standards, including version control, structured organization, and consistent branding, across the entire CSE learning ecosystem to ensure a cohesive and reliable training experience.

📝 Enhancement Note: The responsibilities emphasize a blend of content creation, stakeholder management, and strategic alignment with business goals. The requirement to "Apply modern authoring tools and AI-enabled workflows" points towards an expectation of innovation and efficiency in content production, which is a key aspect of modern L&D operations.

🎓 Skills & Qualifications

Education: Bachelor's degree in Instructional Design, Education, Technical Communication, Engineering, or a related field, or equivalent practical experience.

Experience: 5-10 years of proven experience in designing and developing technical training or enablement materials, preferably within industrial, HVAC, engineering, or field service environments.

Required Skills:

• Demonstrated experience in designing technical training content, including training packs, assessments, and job aids for complex technical subjects.

• Strong ability to translate complex technical information into clear, structured, and user-friendly learning materials.

• Good understanding of instructional design principles and adult learning methodologies, particularly as applied in operational and technical contexts.

• Familiarity with industry-standard authoring tools such as Articulate 360, Adobe Captivate, Genially, or similar e-learning development software.

• Familiarity with AI-enabled tools for content creation, structuring, or localization to enhance efficiency and reach.

• Excellent written communication skills in English; proficiency in French is strongly preferred.

• Ability to manage multiple projects, prioritize tasks, and meet deadlines in a dynamic international environment. Preferred Skills:

• Experience with developing Train-the-Trainer materials and facilitating train-the-trainer programs.

• Familiarity with certification pathway frameworks and their integration into learning programs.

• Experience with learning management systems (LMS) such as Workday Learning.

• Knowledge of Skills Matrix frameworks for competency assessment and development planning.

• Understanding of HVAC systems or other relevant technical domains.

• Additional European languages are a significant plus for broader content localization and stakeholder engagement.

📝 Enhancement Note: The "What we look for as a person" section provides crucial qualitative requirements that should be considered alongside the technical skills. These personal attributes (practical, structured, collaborative, curious, improvement-minded, confident but humble) are vital for success in a cross-functional, international role and should be reflected in candidate assessments and interview questions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of technical training materials (e.g., sample modules, job aids, assessment examples) that demonstrate your ability to translate complex technical concepts into clear, actionable learning content.

• Include case studies or project examples that highlight your process for needs analysis, content development, and the impact of your training solutions on learner performance or business outcomes.

• Provide evidence of your proficiency with specific authoring tools (e.g., Articulate 360, Adobe Captivate) through direct examples or descriptions of your workflow.

• Demonstrate experience in structuring learning journeys or certification pathways, illustrating how you map learning objectives to career progression or skill acquisition. Process Documentation:

• Document your approach to collaborating with subject matter experts (SMEs) to gather and validate technical content, emphasizing how you ensure accuracy and relevance.

• Outline your methodology for applying instructional design principles and adult learning theories to create engaging and effective learning experiences.

• Detail your process for applying version control, maintaining content standards, and ensuring consistency across a suite of learning materials within a larger ecosystem.

• Describe how you leverage technology, including AI tools, to streamline content creation, localization, or delivery processes, with examples of efficiency gains.

📝 Enhancement Note: For a role focused on content design, a robust portfolio is essential. Candidates should be prepared to present examples of their work that clearly illustrate their ability to handle technical complexity and produce practical, field-ready learning assets. The emphasis on "AI-enabled workflows" suggests a need to highlight any experience or understanding of using AI in content development.

💵 Compensation & Benefits

Salary Range: €43,000.00 - €86,000.00 per year (EUR)

Benefits:

• Competitive global compensation package.

• Potential for short-term bonuses, subject to defined conditions.

• Comprehensive benefits package that may include additional benefits and wellness programs.

• Support for health and safety initiatives.

• Employees are encouraged to participate in wellness programs.

Working Hours: 40 hours per week.

📝 Enhancement Note: The salary range provided is broad, suggesting that compensation will be highly dependent on the candidate's specific experience, skills, and qualifications, as well as market rates within France for this specialized role. The inclusion of short-term bonuses and comprehensive wellness programs indicates a well-rounded benefits package aimed at employee well-being and performance. The hybrid model implies a degree of flexibility in work schedule, though the core working hours are standard.

🎯 Team & Company Context

🏢 Company Culture

Industry: Intelligent climate and energy solutions; HVAC, building technologies, refrigeration, fire and security. Carrier is a global leader in this sector, driving innovation for comfort, safety, and sustainability.

Company Size: Carrier is a large, publicly traded corporation with a significant global presence, indicating a structured environment with established processes but also opportunities for impact within specific teams.

Founded: The company traces its roots back to the invention of modern air conditioning in 1902, signifying a long history of innovation and leadership in its field.

Team Structure:

• The role is part of the CSE Aftermarket Service Training team, which focuses on developing the training foundations for Service Technicians across Europe.

• This team likely works closely with Service Academies, product experts, and international stakeholders, suggesting a matrixed reporting structure and a need for strong cross-functional collaboration.

• The team's objective is to transform technical expertise into clear, engaging, and reusable learning experiences. Methodology:

• Emphasis on translating complex technical content into practical, field-ready learning materials.

• Application of modern authoring tools and AI-enabled workflows for content design and efficiency.

• Focus on maintaining strong content standards, structure, version control, and consistency across a European learning ecosystem.

• Collaboration with product experts, Engineering, EHS, and Service Operations to ensure content accuracy and relevance.

Company Website: corporate.carrier.com

📝 Enhancement Note: Carrier's emphasis on "intelligent climate and energy solutions" and its long history of innovation suggests a company that values technical expertise, continuous improvement, and sustainable practices. The "CSE Aftermarket Service Training" team is integral to ensuring the quality and effectiveness of service delivery across Europe, highlighting the strategic importance of this role.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Senior Level, requiring significant experience in technical content design and instructional strategy. It's a specialist role with the potential to influence training delivery across an entire continent.

Reporting Structure: The role reports into the CSE Aftermarket Service Training team. While not explicitly stated, it likely involves reporting to a Training Manager or Service Academy Lead, with significant interaction with various technical and operational departments.

Operations Impact: The Learning Experience & Training Content Designer directly impacts the capability and effectiveness of Carrier's Service Technicians. High-quality training leads to improved first-time fix rates, enhanced customer satisfaction, consistent product service delivery, and ultimately, stronger aftermarket revenue and brand reputation.

Growth Opportunities:

• Senior Learning Design: Progress to designing more complex learning programs, leading design initiatives, or specializing in specific learning technologies.

• Train-the-Trainer Programme Management: Develop and manage programs that equip internal trainers with the skills to deliver Carrier's training effectively.

• Digital Learning Specialization: Focus on the design and implementation of digital learning solutions, including e-learning, virtual classrooms, and blended learning approaches.

• Content Governance: Take on responsibilities for maintaining content standards, quality assurance, and the overall management of the learning content library.

• AI-Enabled Learning Production: Lead initiatives to integrate AI tools into the learning content lifecycle for greater efficiency and personalization.

• Broader Service Academy/Learning Operations Roles: Expand into managing learning operations, curriculum development, or strategic learning initiatives within the broader Service Academy framework.

📝 Enhancement Note: The explicit mention of growth opportunities suggests that Carrier invests in employee development. This role is not just about content creation but also about building a career within the learning and development or operations enablement space, with clear pathways for advancement into leadership or specialized roles.

🌐 Work Environment

Office Type: Hybrid work model, based in Montluel, France, with the possibility of remote work. This indicates a blend of in-office collaboration and remote flexibility.

Office Location(s): Montluel, France. This location serves as the hub for the CSE Aftermarket Service Training team within Europe.

Workspace Context:

• The role requires collaboration with a diverse, international team, including technical experts, trainers, and Service Academy leaders.

• Access to modern authoring tools and AI-enabled workflows will be provided, supporting efficient and innovative content creation.

• The environment is described as international and multi-stakeholder, demanding strong communication and interpersonal skills.

• Regular travel (30-40%) across France and Europe is expected, providing opportunities for direct engagement with field teams and stakeholders.

Work Schedule: Standard 40-hour work week, with the flexibility afforded by the hybrid model allowing for a mix of office and home-based work, which can be beneficial for focused content creation and deep work.

📝 Enhancement Note: The hybrid model combined with significant travel requires a candidate who is self-motivated, organized, and comfortable managing their time effectively across different work settings and locations. The Montluel office likely serves as a central point for team meetings, collaborative sessions, and strategic planning.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess foundational skills and experience against role requirements.

• Technical/Skills Assessment: Likely involves a practical exercise or case study focused on designing a learning module for a technical topic, assessing instructional design skills and content clarity.

• Stakeholder Interviews: Meetings with hiring manager, potential team members, and key stakeholders (e.g., Service Academy Leaders, Product Experts) to evaluate collaboration style, communication, and cultural fit.

• Portfolio Presentation: Candidates will likely be asked to present selected pieces from their portfolio, explaining their design process, rationale, and the impact of their work.

• Final Interview: Discussion on strategic approach, career aspirations, and fit within Carrier's broader L&D or Service Operations strategy.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best represent your technical training design capabilities, focusing on variety (e.g., a full training module, a job aid, an assessment).

• Showcase Process: For each project, clearly articulate the problem, your approach (needs analysis, design, development), the tools used, your role, and the measurable outcomes or impact. Highlight how you translated complex technical information.

• Highlight Technical Acumen: Demonstrate your ability to understand and convey technical concepts accurately, even if you are not a subject matter expert yourself.

• Emphasize Field Relevance: Show how your designs are practical and usable for technicians in real-world service scenarios.

• Address AI Integration: If you have experience using AI in content creation, be prepared to discuss it, including benefits and limitations.

Challenge Preparation:

• Anticipate Technical Content: Be ready to receive a complex technical scenario and outline how you would approach designing a training solution for it.

• Focus on Adult Learning: Prepare to explain how your design incorporates principles of adult learning and engagement.

• Structure Your Response: Practice outlining your design process logically: needs analysis, learning objectives, content structure, delivery methods, and evaluation.

• Stakeholder Management: Consider how you would manage feedback from diverse stakeholders (technical experts, management, end-users).

📝 Enhancement Note: The emphasis on a portfolio and practical exercises suggests that Carrier values demonstrable skills and a proactive approach to problem-solving. Candidates should prepare to "show, not just tell" their capabilities, with a focus on the practical application of instructional design principles in a technical and international context.

🛠 Tools & Technology Stack

Primary Tools:

• Authoring Tools: Articulate 360, Adobe Captivate, Genially (or similar e-learning development software). Proficiency in at least one is essential, with familiarity across a range being advantageous.

• AI-Enabled Tools: For content creation, structuring, or localization. Candidates should be prepared to discuss their understanding and potential use of AI in the learning design process.

• Content Management Systems (CMS) / Learning Management Systems (LMS): Workday Learning is mentioned as desirable, indicating potential integration with HR systems and a need for structured learning delivery and tracking.

• Collaboration Tools: Microsoft Office Suite (Word, PowerPoint), potentially Microsoft Teams, for document creation, presentations, and team communication.

Analytics & Reporting:

• While not explicitly listed, the role will likely involve analyzing the effectiveness of training materials. Familiarity with basic learning analytics or reporting from an LMS would be beneficial. CRM & Automation:

• Not directly applicable to this role's core function, but understanding how training impacts field service operations and potentially customer satisfaction (tracked via CRM) could be a plus.

📝 Enhancement Note: Proficiency with modern e-learning authoring tools is a core requirement. The mention of AI-enabled tools signals a forward-looking approach to content development, and candidates with experience or a strong interest in this area will be highly valued. Familiarity with LMS platforms like Workday Learning is a strong plus, as it pertains to the deployment and tracking of the training content created.

👥 Team Culture & Values

Operations Values:

• Capability & Quality: A strong focus on ensuring the capability of service technicians and maintaining high quality in training delivery and content.

• Impact: Driving tangible results for Service Technicians and the business through effective learning experiences.

• Innovation: Embracing modern tools and methodologies, such as AI-enabled workflows, to improve learning design and delivery.

• Collaboration: Working effectively with diverse, international teams and stakeholders to achieve shared goals.

• Practicality: Designing learning solutions that are directly applicable and useful in real-world field service environments.

Collaboration Style:

• Cross-functional Integration: Close collaboration with technical experts, product teams, EHS, and Service Operations to gather insights and ensure content accuracy and relevance.

• Service Academy Partnership: Working directly with Service Academy Leaders to align content with strategic objectives and ensure field usability.

• International Teamwork: Adapting to and contributing within an international, multi-stakeholder environment, requiring strong communication and cultural sensitivity.

• Feedback-driven Improvement: A culture that likely encourages constructive feedback to refine learning content and processes.

📝 Enhancement Note: Carrier's stated mission and values, combined with the role's responsibilities, suggest a culture that values technical excellence, continuous improvement, and a customer-centric approach. The "Practical and field-oriented" personal attribute is key to understanding the desired collaboration and output style.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Technical Complexity: The primary challenge is to distill highly technical and complex information from various product lines into clear, accessible, and engaging learning experiences for technicians with diverse backgrounds and skill levels.

• International Consistency: Ensuring a consistent and high-quality learning experience across multiple countries, languages, and cultural contexts within Europe.

• Rapid Product Evolution: Keeping training content up-to-date with rapidly evolving product features, technologies, and service procedures in the HVAC and climate solutions sector.

• Leveraging AI Effectively: Integrating AI tools into the content design workflow in a way that genuinely enhances quality and efficiency, rather than just being a superficial addition.

• Balancing Travel and Remote Work: Managing a hybrid work schedule alongside significant international travel requirements (30-40%) effectively.

Learning & Development Opportunities:

• Advanced Instructional Design: Opportunities to deepen expertise in advanced learning design methodologies, learning technologies, and curriculum development.

• AI in Learning: Gaining hands-on experience and leadership in applying AI to learning content creation and delivery.

• Cross-Cultural Communication: Developing skills in communicating and collaborating effectively across different European cultures.

• Project Management: Leading significant training development projects from conception to deployment.

• Specialization: Developing expertise in specific product lines or service areas within Carrier's portfolio.

• Mentorship: Learning from experienced technical experts, trainers, and leaders within Carrier's Service Academy and operations teams.

📝 Enhancement Note: The role presents significant opportunities for professional growth in a dynamic, international setting. Candidates who are proactive in seeking out learning experiences and tackling complex challenges will find this role rewarding. The challenges also highlight areas where candidates can demonstrate their problem-solving abilities.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a technical training program for a complex piece of equipment, from initial needs assessment to final delivery and evaluation."

• "How do you ensure that training content remains relevant and accurate when dealing with rapidly evolving technical products and services?"

• "Walk us through a time you had to translate highly technical information into a format accessible to a less technical audience. What was your approach and what was the outcome?"

• "How would you approach creating a Train-the-Trainer program for a new HVAC system, ensuring consistency across different European countries?"

• "What are your thoughts on the role of AI in learning experience design, and how might you leverage it in this role?" Company & Culture Questions:

• "Why are you interested in Carrier and specifically in this Learning Experience & Training Content Designer role?"

• "How do you approach collaborating with subject matter experts who may have different priorities or communication styles?"

• "Describe a time you had to adapt your communication style to work effectively with an international team."

• "How do you stay updated on the latest trends in instructional design and learning technology?"

• "Based on your understanding of Carrier, what do you see as the biggest opportunities for enhancing service technician training across Europe?" Portfolio Presentation Strategy:

• Context is Key: For each portfolio piece, clearly explain the business need, the target audience, your role, the design challenges, and the specific learning objectives.

• Showcase Your Process: Detail your methodology for content gathering, structuring, writing, and development. Explain why you made certain design choices.

• Quantify Impact: Whenever possible, present metrics or qualitative feedback that demonstrate the effectiveness of your training (e.g., improved performance, reduced errors, positive learner feedback).

• Highlight Tool Proficiency: Be ready to discuss the authoring tools you used and why they were appropriate for the project. If you used AI, explain how and what the results were.

• Practice Your Narrative: Rehearse your presentation to ensure it flows logically, stays within time limits, and effectively communicates your expertise and passion for learning design.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of technical understanding, pedagogical skill, and cross-cultural collaboration ability. Candidates should be ready to articulate their design philosophy, problem-solving approach, and how they can contribute to Carrier's goal of developing highly capable service technicians across Europe.

📌 Application Steps

To apply for this Learning Experience & Training Content Designer position:

• Submit your application through the provided career portal link.

• Portfolio Customization: Tailor your portfolio to highlight your experience in technical training design, adult learning principles, and proficiency with authoring tools like Articulate 360 or Adobe Captivate. Ensure it showcases your ability to translate complex information into practical learning materials.

• Resume Optimization: Ensure your resume clearly articulates your experience in instructional design, technical writing, and working in industrial/engineering/field service environments. Use keywords from the job description, such as "Learning Experience Design," "Technical Training," "Instructional Design," and specific tool names.

• Interview Preparation: Practice answering behavioral and situational questions related to content design, stakeholder management, and cross-cultural collaboration. Prepare to present your portfolio and discuss your approach to designing effective technical learning solutions.

• Company Research: Familiarize yourself with Carrier's mission, values, products, and their commitment to intelligent climate and energy solutions. Understand the importance of their service technician network across Europe.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.