Lead Service Designer, Spanish Literacy

📍 Job Overview

Job Title: Lead Service Designer, Spanish Literacy

Company: Great Minds

Location: Remote (United States)

Job Type: FULL_TIME

Category: Service Design & Professional Learning

Date Posted: 2026-06-18

Experience Level: 5-10 Years

Remote Status: Remote Solely

🚀 Role Summary

• Lead the strategic vision and execution of professional learning services specifically for a Spanish literacy curriculum, ensuring high-quality content and impactful learning experiences for educators.

• Drive the end-to-end development of professional learning offerings, from initial research and concept to iterative refinement and final delivery, with a strong emphasis on adult learning principles and academic equity.

• Manage and mentor a small team of designers, overseeing project timelines, milestones, and cross-functional collaboration to ensure successful project outcomes and timely delivery of services.

• Deeply engage with K-6 Spanish literacy content and pedagogy to create innovative, research-backed professional development that supports educators in achieving measurable student outcomes and fostering a love for learning.

📝 Enhancement Note: This role is positioned within a mission-driven educational organization focused on high-quality curriculum development. While the title is "Lead Service Designer," its core responsibilities and requirements firmly place it within the educational services and professional development domain, rather than traditional Revenue or Sales Operations. The emphasis is on designing and delivering learning experiences for educators, leveraging expertise in pedagogy, curriculum, and adult learning.

📈 Primary Responsibilities

• Lead and manage the entire lifecycle of professional learning service projects for the Spanish literacy curriculum, from strategic planning and vision setting through to final product delivery, ensuring alignment with organizational goals.

• Oversee and guide the work of 1-2 junior designers within the Service Design & Development team, fostering their growth and ensuring project milestones are met effectively and efficiently.

• Develop comprehensive, multi-year learning sequences that encompass content, instructional strategies, and academic equity principles tailored for educators and administrators, delivered through both synchronous and on-demand formats.

• Design and create high-quality, engaging professional learning experiences and supporting resources that are rigorously aligned with the Spanish literacy curriculum and project objectives, employing iterative cycles of design, facilitation, observation, and feedback-driven revision.

• Provide strategic direction for visual design elements to enhance the effectiveness and clarity of learning experiences, ensuring a cohesive and impactful user journey for participants.

• Proactively identify, assess, and mitigate project risks and challenges, maintaining clear and consistent communication with leadership regarding priorities, progress, and potential roadblocks.

• Ensure all developed content and services meet stringent quality, rigor, and accessibility standards, reflecting the organization's commitment to excellence and inclusivity.

• Think strategically and adapt flexibly to evolving service offerings and market needs, continuously seeking opportunities for improvement and innovation in professional development.

• Collaborate effectively with internal Service Design & Development teams and external cross-functional partners, fostering strong working relationships and ensuring seamless integration of services.

📝 Enhancement Note: The responsibilities are heavily weighted towards instructional design, curriculum development, and project leadership within an educational context. The "Service Design" aspect refers to the design of the professional learning service itself, not typical business operations services. The emphasis on "academic equity" and "knowledge-rich curriculum" highlights the specific pedagogical philosophy of Great Minds.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree or equivalent practical experience in education, curriculum development, or a related field. Experience:

• Minimum of 7 years of progressive experience in developing bilingual K-12 curriculum, creating implementation services, or providing instructional coaching for bilingual education programs.

• At least 3 years of demonstrated experience in facilitating professional learning sessions and workshops for teachers and administrators.

• Proven track record of leading and managing complex projects from conception to completion, with experience overseeing junior team members. Required Skills:

• Native or near-native proficiency in Spanish, encompassing both written and spoken communication.

• Deep content knowledge and pedagogical expertise in K-6 Spanish literacy and bilingual education methodologies.

• Strong foundational understanding of adult learning principles, professional development best practices, and strategies for effective educator training.

• Exceptional writing, editing, and content development skills, with a keen eye for detail and clarity.

• Proficiency in project leadership, including planning, execution, risk management, and cross-functional team coordination.

• Experience in designing learning sequences and resources that align with rigorous curriculum standards and promote academic equity.

• Strong analytical and problem-solving abilities to adapt and refine service offerings based on feedback and performance data. Preferred Skills:

• Experience with iterative design processes and user feedback loops in educational product development.

• Familiarity with current research in early literacy, bilingualism, and the science of reading.

• Experience in visual design direction or working closely with design teams to create engaging learning materials.

• Knowledge of K-12 education landscape, including common challenges and opportunities for educators and administrators.

• Demonstrated ability to foster a collaborative and positive team culture.

📝 Enhancement Note: The emphasis on "bilingual K-6 curriculum" and "Spanish literacy" is critical. While "Service Design" is in the title, the core requirements are deeply rooted in K-12 educational expertise, particularly in bilingual contexts, and professional development facilitation. The experience level is substantial, indicating a need for seasoned professionals.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a portfolio showcasing the successful design and development of professional learning services or curriculum materials, specifically highlighting bilingual or Spanish literacy initiatives.

• Include case studies or examples of projects where you led the end-to-end development process, from initial concept and research through content creation, facilitation, and iterative improvement based on feedback.

• Showcase examples of learning sequences designed for educators or administrators, illustrating how you have integrated pedagogical best practices, content knowledge, and considerations for academic equity.

• Provide evidence of project management capabilities, such as project plans, timelines, risk assessments, and documentation of cross-functional collaboration that led to successful service delivery. Process Documentation:

• Document your process for researching and defining learning needs for educators, including methods for gathering insights and translating them into actionable service designs.

• Outline your approach to developing engaging and effective professional learning content, including strategies for incorporating adult learning principles and ensuring pedagogical rigor.

• Describe your methodology for facilitating professional learning sessions, including techniques for managing group dynamics, fostering participation, and assessing learning outcomes.

• Detail your process for collecting and incorporating feedback from participants and stakeholders to iteratively refine and improve professional learning services.

📝 Enhancement Note: For this role, a "portfolio" would primarily consist of tangible examples of developed professional learning materials, curriculum components, workshop designs, and case studies detailing the impact and process of these initiatives. It's less about systems and more about the craft of educational design and service delivery.

💵 Compensation & Benefits

Salary Range:

• The expected base salary range for this position is $61,000 - $70,000 USD per year. Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with potential company match.

• Paid time off, including vacation days, sick leave, and holidays.

• Opportunities for professional development, including training and conference attendance.

• Access to Great Minds' high-quality educational resources and platforms.

• Flexible remote work environment, promoting work-life balance. Working Hours:

• Full-time position, typically requiring 40 hours per week.

• While remote, the role demands consistent availability for collaboration, project execution, and potentially synchronous professional learning facilitation during standard business hours.

📝 Enhancement Note: The provided salary range is specific to the US market. The benefits listed are standard for full-time roles in US-based organizations. The "working hours" note emphasizes the need for consistent engagement despite the remote nature.

🎯 Team & Company Context

🏢 Company Culture

Industry: Education Technology & Curriculum Development. Great Minds is a Public Benefit Corporation (PBC) dedicated to providing high-quality, research-based educational content and professional development to K-12 schools nationwide. Their mission is to ensure all students have access to meaningful, challenging content.

Company Size: Great Minds is a growing organization, likely in the mid-to-large size range for educational non-profits or B-corps, suggesting a structured environment with opportunities for impact but also potential for established processes.

Founded: Founded in 2007 by educators, Great Minds has a deep-rooted understanding of classroom realities and a commitment to evidence-based practices. This history informs their culture of continuous improvement and educator-centric design.

Team Structure:

• The role sits within the Service Design & Development team, which is likely composed of instructional designers, curriculum specialists, and possibly project managers.

• This team collaborates closely with content development teams (math, ELA, science), professional learning facilitators, and potentially product/technology teams.

• The reporting structure will likely involve a direct manager within the Service Design & Development department, with potential interaction with senior leadership for strategic alignment. Methodology:

• Data-Driven Design: Great Minds emphasizes research and evidence-based practices, suggesting a data-informed approach to designing professional learning services and curriculum.

• Iterative Development: The job description highlights "iterative cycles of creation, facilitation, observation, and revision," indicating a commitment to continuous improvement based on real-world feedback.

• Collaborative Approach: The company values teamwork and cross-functional partnerships, implying a culture where diverse perspectives are sought and integrated into the design process.

Company Website: https://greatminds.org/

📝 Enhancement Note: The company culture is deeply rooted in its educational mission. The "Service Design" aspect is applied to educational services, emphasizing impact on educators and students rather than business operations. The PBC status indicates a commitment to social good alongside profitability.

📈 Career & Growth Analysis

Operations Career Level: This role is a "Lead" position, signifying a senior individual contributor or a team lead responsible for strategic direction and execution within their domain. It requires significant expertise and the ability to mentor others.

Reporting Structure: The Lead Service Designer will report to a manager within the Service Design & Development team. They will also collaborate extensively with peers in other departments (curriculum, professional learning, etc.) and potentially interact with senior leadership for strategic alignment and project oversight.

Operations Impact: The impact of this role is measured by the effectiveness of the professional learning services in enabling educators to successfully implement the Spanish literacy curriculum and, ultimately, improve student outcomes. Success is defined by educator adoption, fidelity of implementation, and demonstrable gains in Spanish literacy for students.

Growth Opportunities:

• Specialization & Leadership: Potential to deepen expertise in Spanish literacy and bilingual education professional development, potentially leading to more complex projects or managing larger teams as the organization grows.

• Cross-Functional Mobility: Opportunity to gain broad exposure to different curriculum areas (Math, ELA, Science) and professional learning modalities, opening doors to roles in curriculum strategy, product management, or advanced professional development design.

• Strategic Influence: As a lead role, there's an opportunity to influence the strategic direction of professional learning services, contribute to new product development, and shape the organization's approach to educator support.

📝 Enhancement Note: This role is not a traditional "Operations" role in the sense of revenue or sales operations. "Operations" here refers to the operationalization of educational services and professional development. Growth is tied to deepening educational expertise and leadership within the service design and delivery domain.

🌐 Work Environment

Office Type: This is a fully remote position, offering flexibility and the ability to work from anywhere within the United States.

Office Location(s): While the role is remote, the company is headquartered in Washington D.C. This might imply occasional optional team meetings or retreats in that area, though it's not a stated requirement.

Workspace Context:

• Remote Collaboration: The work environment relies heavily on digital collaboration tools for communication, project management, and content co-creation. Expect extensive use of video conferencing, shared documents, and project management platforms.

• Technology Focused: Access to Great Minds' internal technology stack for content development, learning management systems, and communication will be provided or expected.

• Team Interaction: While remote, the role emphasizes strong teamwork and collegiality. Opportunities for virtual team meetings, brainstorming sessions, and informal check-ins will be key to fostering a connected team culture.

Work Schedule:

• Full-time, 40 hours per week.

• Flexibility in daily scheduling is likely, provided core collaboration hours and project deadlines are met. This allows for personal time management while ensuring team needs and project timelines are satisfied.

📝 Enhancement Note: The remote nature is a key feature, and the "workspace context" focuses on how remote work is facilitated within an educational organization, emphasizing collaboration and digital tools.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of resume and cover letter, with a specific focus on Spanish literacy experience, bilingual education expertise, and professional development facilitation.

• First Interview: Likely a conversation with a hiring manager or senior team member to assess experience, alignment with Great Minds' mission, and initial fit for the role's responsibilities. This may include behavioral questions related to leadership and collaboration.

• Portfolio Review / Presentation: Candidates will likely be asked to present a portfolio showcasing their relevant work in curriculum development, service design, and professional learning for bilingual education. This may involve a case study presentation on a past project, demonstrating their process, impact, and strategic thinking.

• Skills-Based Assessment/Case Study: A potential assessment or case study could be given to evaluate specific skills in instructional design, content development, or problem-solving related to Spanish literacy education.

• Final Interview: This stage might involve meeting with additional team members or leadership to assess cultural fit, strategic thinking, and overall suitability for the lead role.

Portfolio Review Tips:

• Highlight Bilingual Expertise: Clearly showcase your experience with Spanish literacy, bilingual education, and native/near-native Spanish proficiency.

• Demonstrate Impact: For each portfolio piece, articulate the problem addressed, your role, the process followed, and the measurable outcomes or impact achieved (e.g., improved educator practice, student learning gains).

• Showcase Design Process: Explain your methodology for designing learning experiences, including how you incorporate adult learning principles, curriculum alignment, and iterative feedback.

• Contextualize Experience: For projects, provide context about the educational setting, target audience, and specific challenges encountered, especially those related to K-6 Spanish literacy.

• Prepare for Presentation: Be ready to walk through your portfolio, explaining your contributions clearly and concisely, and answering questions about your design choices and project management approach.

Challenge Preparation:

• Curriculum Alignment: Be prepared to discuss how you would align professional learning to a specific Spanish literacy curriculum framework.

• Adult Learning Application: Anticipate questions about applying adult learning theories to practical professional development scenarios for educators.

• Problem-Solving: Consider how you would approach a challenge like low educator engagement with professional development or a need to adapt services for diverse learner needs within a Spanish literacy context.

• Cultural Competence: Be ready to articulate your understanding of cultural relevance and academic equity in bilingual education.

📝 Enhancement Note: The interview process will heavily emphasize a candidate's practical experience and ability to demonstrate their skills through a portfolio. The "Lead" aspect means they will be evaluated on their ability to strategize, manage, and potentially mentor.

🛠 Tools & Technology Stack

Primary Tools:

• Learning Management Systems (LMS): Familiarity with platforms like Moodle, Canvas, Schoology, or custom LMS solutions for delivering on-demand professional learning.

• Content Authoring Tools: Proficiency with tools such as Articulate Storyline/Rise, Adobe Captivate, or similar software for creating interactive learning modules.

• Collaboration Platforms: Extensive use of tools like Google Workspace (Docs, Sheets, Slides, Meet), Microsoft 365 (Teams, Word, Excel, PowerPoint), Slack, or Zoom for communication and co-creation.

• Project Management Software: Experience with tools like Asana, Trello, Jira, or Monday.com for managing project timelines, tasks, and team workflows.

Analytics & Reporting:

• While not a direct data operations role, understanding how to interpret data from professional learning sessions (e.g., participant feedback, completion rates, assessment scores) to inform design improvements will be valuable.

• Familiarity with basic data analysis tools (e.g., Excel, Google Sheets) for tracking project progress and service effectiveness metrics. CRM & Automation:

• Less emphasis on traditional CRM/automation tools for sales or marketing. However, knowledge of how educational technology platforms or customer relationship management systems within educational institutions might interact with professional learning services could be beneficial.

• Understanding of workflow automation within content development or service delivery processes.

📝 Enhancement Note: The technology stack is geared towards content creation, digital learning delivery, collaboration, and project management within an educational services context. The focus is on tools that support instructional design and professional development, rather than business operations analytics or CRM systems.

👥 Team Culture & Values

Operations Values:

• Mission-Driven Excellence: A strong commitment to the organization's mission of providing high-quality education and supporting educators. This translates to a dedication to rigor, impact, and continuous improvement in all service offerings.

• Educator & Student Centered: A deep respect for educators and a belief in the potential of every child. This means designing services with empathy for the user experience and focusing on practical, actionable support.

• Collaboration & Collegiality: Fostering a supportive, curious, and trusting environment where team members feel empowered to share ideas, provide constructive feedback, and work together towards common goals.

• Data-Informed & Iterative: Valuing research, evidence, and reflective practice. Decisions are informed by data and feedback, with a willingness to adapt and refine approaches based on learning and outcomes.

• Growth Mindset: Encouraging continuous learning, openness to feedback, and a proactive approach to professional development for both the team and the educators they serve.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where the Service Design team works closely with curriculum writers, professional learning facilitators, and other stakeholders to ensure seamless integration of services and content.

• Feedback-Rich Environment: A culture that encourages open communication and constructive feedback loops, both within the team and with external partners and educators, to drive continuous improvement.

• Knowledge Sharing: Practices that promote the sharing of best practices, insights, and lessons learned across the team and the wider organization, fostering collective growth and expertise.

📝 Enhancement Note: The team culture is deeply intertwined with Great Minds' mission and values as an educational organization. The emphasis is on collaboration, impact, and continuous improvement within the context of supporting educators and students.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling Impact: Designing professional learning services that can effectively scale to meet the needs of a large and diverse educator base across the US, while maintaining quality and personalization.

• Measuring Effectiveness: Developing robust methods to measure the impact of professional learning on educator practice and, ultimately, student outcomes, and using this data to drive service improvements.

• Adapting to Evolving Needs: Staying abreast of the latest research in bilingual education, literacy, and adult learning, and continuously adapting service offerings to meet the evolving needs of educators and the education landscape.

• Remote Collaboration Management: Effectively leading and collaborating within a remote team environment, ensuring strong communication, engagement, and a cohesive team culture despite physical distance.

Learning & Development Opportunities:

• Deepen Expertise: Opportunities to become a recognized expert in Spanish literacy professional development, potentially presenting at conferences or publishing thought leadership.

• Advanced Instructional Design: Access to training and resources to further develop skills in sophisticated instructional design methodologies, learning technologies, and adult learning psychology.

• Leadership Development: Potential pathways to take on more significant leadership responsibilities, manage larger teams, or contribute to broader strategic initiatives within the Service Design & Development department.

• Industry Exposure: Involvement in educational conferences, workshops, and partnerships that offer exposure to emerging trends and best practices in curriculum and professional development.

📝 Enhancement Note: The challenges highlight the complexities of scaling educational services and demonstrating impact. Growth opportunities are focused on deepening subject matter expertise and expanding leadership within the educational services domain.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for developing a multi-year professional learning sequence for a new K-6 Spanish literacy curriculum. How would you ensure alignment with pedagogical best practices and academic equity?"

  • Preparation: Outline a structured approach, detailing phases like needs assessment, content mapping, learning objective definition, modality selection (synchronous/on-demand), and evaluation planning. Use examples from your portfolio.

• "How do you approach managing a team of designers, particularly in a remote setting? What strategies do you use to ensure project timelines are met and quality is maintained?"

  • Preparation: Discuss your leadership style, methods for task delegation, progress tracking, feedback mechanisms, and fostering team cohesion. Draw on any experience managing or mentoring others.

• "Imagine an educator expresses frustration with the complexity of a professional learning module. How would you diagnose the issue and propose solutions to improve their experience and learning?"

  • Preparation: Focus on your problem-solving process: active listening, data gathering (feedback analysis), root cause identification, and iterative design solutions. Emphasize empathy and a user-centered approach.

Company & Culture Questions:

• "What attracts you to Great Minds' mission, and how does your philosophy on bilingual education and K-6 literacy align with our approach?"

  • Preparation: Research Great Minds' mission, values, and specific curriculum offerings (Eureka Math, Wit & Wisdom, etc.). Connect your personal beliefs and professional experiences to their stated goals, particularly regarding knowledge-rich curriculum and educator support.

• "Describe a time you collaborated with cross-functional teams (e.g., curriculum developers, researchers, sales) to deliver an educational product or service. What were the key challenges and how did you ensure success?"

  • Preparation: Prepare a STAR method (Situation, Task, Action, Result) answer that highlights your communication, negotiation, and teamwork skills in a complex educational project context.

• "How do you measure the success of professional learning services, and what methods do you use to gather and act on feedback?"

  • Preparation: Discuss both quantitative (e.g., completion rates, assessment scores, survey data) and qualitative (e.g., focus groups, interviews, observation) methods. Emphasize how feedback informs iterative improvements.

Portfolio Presentation Strategy:

• Tell a Story: For each portfolio piece, frame it as a narrative: the challenge, your solution (design process), and the impact.

• Focus on Process: Articulate how you designed it, not just what you designed. Highlight your use of adult learning principles, pedagogical frameworks, and iterative refinement.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the effectiveness of your work. If direct metrics are unavailable, use qualitative evidence of impact on educators or students.

• Highlight Bilingualism: If applicable, specifically showcase projects that demonstrate your Spanish literacy and bilingual education expertise.

• Be Ready for Deep Dives: Anticipate detailed questions about your design choices, challenges faced, and lessons learned.

📝 Enhancement Note: Interview questions will heavily lean into educational pedagogy, curriculum design, adult learning, and leadership within the education sector. The portfolio presentation is a critical component for demonstrating practical application of these skills.

📌 Application Steps

To apply for this Lead Service Designer, Spanish Literacy position:

• Submit your application through the Great Minds careers portal via the provided link.

• Tailor your Resume and Cover Letter: Meticulously customize your resume and cover letter to highlight your specific experience in bilingual K-6 Spanish literacy curriculum development, professional learning facilitation, and project leadership. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your most relevant projects that best showcase your ability to design and deliver impactful professional learning services. Ensure these examples demonstrate your expertise in Spanish literacy, bilingual education, and adult learning principles. Prepare to speak articulately about the process, challenges, and outcomes for each.

• Research Great Minds: Thoroughly explore the Great Minds website to understand their mission, values, product suite (Eureka Math, Wit & Wisdom, etc.), and overall approach to education. Prepare to articulate how your skills and passion align with their organizational goals.

• Practice Your Presentation: Rehearse presenting your portfolio and answering common interview questions, focusing on clarity, conciseness, and demonstrating your strategic thinking and leadership capabilities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.