Lead Product Designer, Provider Experience

📍 Job Overview

Job Title: Lead Product Designer, Provider Experience

Company: Jobgether (Partner Company)

Location: United States

Job Type: Full-time

Category: Product Design / Operations Design

Date Posted: 2026-06-10

Experience Level: Mid-Senior Level (7+ years)

Remote Status: Remote OK (Flexibility)

🚀 Role Summary

• Lead end-to-end product design for provider-facing experiences within a large, multi-sided care marketplace, driving growth, engagement, and operational efficiency.

• Translate complex marketplace dynamics and user needs into intuitive, scalable, and high-trust workflows for providers, internal teams, and operational stakeholders.

• Collaborate closely with Product, Engineering, Research, Marketing, Operations, and Sales to define problem spaces, success metrics, and strategic priorities.

• Leverage qualitative and quantitative insights, including AI-augmented design practices, to shape product direction and validate design decisions for measurable impact.

• Mentor other designers, raising the overall design bar through critique, storytelling, and best practice advocacy, even without formal management responsibilities.

📝 Enhancement Note: While the title is "Lead Product Designer," the description emphasizes "operational design," "systems thinking," and "operational efficiency." This suggests the role bridges traditional product design with a strong focus on the operational workflows that power the marketplace, making it highly relevant for candidates with a background in operations or designing for complex business processes. The emphasis on AI-augmented design also points to a forward-thinking approach to product development.

📈 Primary Responsibilities

• Drive the entire product design lifecycle for provider-facing features, from initial discovery, journey mapping, and wireframing to high-fidelity prototyping and production-ready design specifications.

• Develop and refine workflows that enable senior living and home care providers to manage partnerships, enhance lead quality, and effectively serve families seeking care solutions.

• Partner with Product Management to define problem spaces, articulate user needs, and establish key performance indicators (KPIs) for provider success and marketplace outcomes.

• Design intuitive and efficient user interfaces for high-stakes workflows, ensuring providers have access to accurate information and can make confident decisions.

• Utilize user research findings, analytics data, frontline feedback, and business intelligence to inform design strategies and iterate on solutions.

• Identify and champion high-leverage opportunities that simultaneously improve provider success and drive overall marketplace performance.

• Contribute to and evolve the company's design system, ensuring consistency, scalability, and adherence to accessibility standards and UX writing best practices.

• Foster a culture of design excellence by providing constructive feedback and mentorship to fellow designers, elevating the collective design craft.

• Proactively experiment with and integrate AI-enabled design tools and workflows to accelerate ideation, prototyping, and synthesis, while maintaining rigorous usability and trust standards.

📝 Enhancement Note: The responsibilities highlight a deep involvement in the operational aspects of a marketplace. Candidates should be prepared to discuss how they've designed for complex business processes, improved operational efficiency through design, and collaborated with operations teams. The focus on "provider growth, engagement, and operational efficiency" indicates that success will be measured not just by user satisfaction but by tangible business and operational outcomes.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Design, HCI, Computer Science, or a related field is often preferred for senior design roles. Equivalent practical experience is also highly valued.

Experience: 7+ years of progressive experience in product design, with a significant focus on complex web applications, SaaS platforms, marketplaces, CRM systems, or internal/operational tools.

Required Skills:

• Proven track record of owning and executing end-to-end product design initiatives in ambiguous and fast-paced environments.

• Strong portfolio showcasing systems thinking, sophisticated interaction design, and demonstrable impact on product or business outcomes.

• Deep expertise in information architecture, user experience (UX) design principles, and designing for multi-stakeholder workflows.

• Hands-on experience and a keen interest in experimenting with AI tools for design (e.g., AI assistants, generative design tools, AI-powered prototyping) and understanding their practical applications and limitations.

• Exceptional ability to articulate design rationale, defend design decisions with data and evidence, and present compelling narratives through prototypes and structured storytelling.

• Proficiency with modern design and prototyping tools, with a strong emphasis on Figma for creating comprehensive design flows, interactive prototypes, and detailed specifications.

• Demonstrated ability to collaborate effectively with cross-functional teams, including Product Management, Engineering, Research, Marketing, Sales, and Operations, and to influence product strategy.

• High degree of product judgment, pragmatism, and the ability to balance achieving high craft quality with the necessity of rapid delivery and iteration. Preferred Skills:

• Experience designing for the healthcare, senior living, or home care industries.

• Familiarity with user research methodologies and the ability to synthesize qualitative and quantitative data.

• Experience in contributing to or leading the development of design systems.

• Understanding of UX writing principles and best practices.

• Experience with accessibility standards and inclusive design practices.

📝 Enhancement Note: The requirements emphasize a blend of core UX/UI skills with strategic thinking and operational understanding. The specific mention of AI tools, complex web/SaaS/marketplace/CRM experience, and the ability to translate complex dynamics into simple workflows are key indicators of the type of candidate they are seeking. The "7+ years" combined with "high level of product judgment" suggests a senior, influential role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end design projects demonstrating ownership from problem definition to shipped solutions.

• Highlight examples of complex systems thinking and how you've designed scalable, interconnected workflows.

• Present case studies that clearly articulate the problem space, your design process, key decisions, and the measurable impact on product or business outcomes (e.g., improved provider efficiency, increased lead quality, enhanced engagement).

• Include examples of designing for multi-stakeholder environments or complex marketplace dynamics.

• Demonstrate proficiency in modern design tools, particularly Figma, with examples of flows, prototypes, and detailed specifications.

• Feature any work that involved experimentation with or integration of AI-augmented design tools. Process Documentation:

• Detail your approach to user research, data analysis, and synthesizing insights to inform design.

• Explain your methods for translating complex operational requirements into intuitive user experiences.

• Illustrate your process for collaborating with engineering, product management, and other stakeholders to ensure successful implementation.

• Provide examples of how you've contributed to or utilized design systems and accessibility standards.

📝 Enhancement Note: For this role, a portfolio is critical. It needs to go beyond aesthetics and demonstrate how the candidate solves complex operational problems through design. The emphasis on "measurable impact," "systems thinking," and "AI-augmented design" means candidates should prepare specific examples that quantify their contributions and highlight their forward-thinking approach to design processes.

💵 Compensation & Benefits

Salary Range: $165,000 – $185,000 annually.

Benefits:

• Annual bonus opportunity of 10% of base salary.

• 401(k) retirement savings plan with employer match.

• Comprehensive health insurance coverage, including medical, dental, and vision plans.

• Generous paid time off (PTO) policy.

• Remote-friendly flexibility, allowing for work from various locations within the United States.

Working Hours: While not explicitly stated, a full-time role typically implies around 40 hours per week. The "Remote-friendly flexibility" suggests potential for some autonomy in scheduling, provided deadlines and collaboration needs are met.

📝 Enhancement Note: The salary range provided is competitive for a Lead Product Designer role in the US, especially considering the 7+ years of experience requirement. The benefits package is standard for a full-time position at a tech-focused company. The "remote-friendly flexibility" is a significant perk, though candidates should be prepared for expectations around core working hours for collaboration.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates within the broader technology sector, specifically focusing on a large, multi-sided care marketplace. This likely involves healthcare, senior living, and home care services. The role's focus on "provider experience" and "operational efficiency" suggests a business-to-business (B2B) or business-to-business-to-consumer (B2B2C) model.

Company Size: Jobgether is a platform for job matching, and they are listing this role on behalf of a partner company. The description implies a "large, multi-sided care marketplace," suggesting the partner company is likely of significant size, potentially a well-established startup or a larger enterprise. A larger company size often means more established processes but also potential for complexity and cross-functional coordination.

Founded: Information on the founding date of the partner company is not provided. However, the emphasis on modern design practices, AI-augmented workflows, and a "fast-moving" environment suggests a company that is likely innovative and growth-oriented.

Team Structure:

• The design team likely includes other product designers, researchers, and potentially UX writers. This role will collaborate closely with Product Management, Engineering, Operations, Marketing, and Sales teams.

• The reporting structure for this role isn't explicitly defined but typically, a Lead Product Designer reports to a Head of Design, Director of Product Design, or a VP of Product.

• Cross-functional collaboration is a core theme, with a strong emphasis on partnering with Product, Engineering, and Operations to define strategy and deliver solutions. Methodology:

• Data-driven decision-making is paramount, using qualitative and quantitative insights, including frontline feedback and business data.

• Workflow planning and optimization are central to the role, focusing on simplifying complex systems and improving operational efficiency for providers.

• Automation and efficiency practices are encouraged, particularly through the exploration and adoption of AI-enabled design tools and workflows.

Company Website: https://jobgether.com/ (Jobgether's platform) - The partner company's website is not directly provided.

📝 Enhancement Note: The company culture appears to be collaborative, mission-driven, and focused on impact. The partner company is likely investing in design as a strategic function, evidenced by the emphasis on mentorship, design systems, and AI integration. Candidates should be prepared to discuss their experience in similar environments where design influences business strategy and operational effectiveness.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Lead Product Designer, indicating a senior individual contributor role with significant influence. It requires 7+ years of experience, suggesting a high level of expertise and autonomy. The "lead" aspect implies mentorship and setting design direction, but without formal management duties, focusing on craft and strategic impact.

Reporting Structure: While the direct reporting manager isn't specified, this role likely reports into a design leadership position (e.g., Head of Design, Director of Product). The role necessitates close collaboration with various departments, including Product, Engineering, and Operations, requiring strong stakeholder management skills.

Operations Impact: The role directly impacts both customer (provider) outcomes and business objectives. By improving provider experience, lead quality, and operational efficiency, the designer contributes to the marketplace's success, revenue growth, and overall value proposition. The emphasis on "measurable impact" means the designer's contributions will be tied to tangible business results.

Growth Opportunities:

• Skill Advancement: Deepen expertise in designing for complex marketplaces, operational workflows, and AI-augmented design practices. Develop leadership skills through mentorship and influencing design strategy.

• Specialization: Potential to specialize further in provider experience, operational design, or explore leadership paths within product design.

• Impact: Opportunity to shape the strategic direction of a critical part of a large care marketplace and see direct results of design work on business performance.

• Industry Exposure: Gain in-depth knowledge of the healthcare, senior living, and home care sectors.

📝 Enhancement Note: This role offers a significant opportunity for a designer to influence strategy and operations in a critical industry. The growth path is likely focused on deepening strategic influence, mentorship, and potentially moving into management or principal design roles, rather than purely technical skill progression.

🌐 Work Environment

Office Type: The job listing indicates "Remote OK" and "Remote-friendly flexibility," suggesting that the partner company embraces remote work. While not explicitly stated, this could mean a fully remote team, a hybrid model, or a company with a physical office that supports remote employees.

Office Location(s): The role is based in the "United States," with remote flexibility. This implies that candidates must be authorized to work in the U.S. and may be expected to work within specific U.S. time zones for collaboration.

Workspace Context:

• A fast-moving, collaborative, and mission-driven environment is described, with a strong focus on clarity, usability, and measurable impact.

• As a remote-friendly role, candidates will likely utilize digital collaboration tools extensively.

• Opportunities for interaction with operations, product, and engineering teams will be crucial for understanding complex systems and driving design solutions.

Work Schedule: Full-time, with an implied standard 40-hour work week. The "remote-friendly flexibility" suggests some autonomy in daily scheduling, as long as collaboration and delivery expectations are met. This flexibility is beneficial for operations professionals who may need to align with different time zones or manage personal commitments alongside demanding project timelines.

📝 Enhancement Note: The remote nature of the role necessitates strong self-discipline, communication skills, and proficiency with remote collaboration tools. Candidates should be prepared to articulate how they maintain productivity and collaboration in a distributed environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your application and portfolio by Jobgether's AI system, followed by a human review to identify top candidates.

• Hiring Manager/Team Interview: Discussion with the hiring manager and potentially other key stakeholders (e.g., Product Lead, Lead Engineer) to assess experience, design approach, and cultural fit. This stage will heavily involve portfolio walkthroughs.

• Design Challenge/Case Study: A practical exercise, potentially a take-home assignment or an in-depth whiteboard session, focused on solving a complex problem related to provider experience or operational workflows. This will assess problem-solving skills, systems thinking, and design execution.

• Cross-functional Interviews: Conversations with members of Product, Engineering, and Operations teams to evaluate collaboration style and ability to work effectively across disciplines.

• Final Round: Potentially a meeting with senior leadership to discuss strategic vision and final alignment.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio to clearly tell the story of each project. Start with the business problem or user need, detail your role and process, showcase key design decisions and rationale, and conclude with the impact and learnings.

• Quantify Results: Wherever possible, use data and metrics to demonstrate the impact of your design work. Focus on improvements in operational efficiency, user satisfaction, lead quality, or business outcomes.

• Showcase Systems Thinking: Include projects that demonstrate your ability to design for complex, interconnected systems and workflows, rather than isolated features.

• Highlight AI Experimentation: If you have experience with AI-augmented design tools, dedicate a section or specific examples to showcase your understanding, experimentation, and how you leveraged these tools effectively.

• Tailor to the Role: Emphasize projects related to marketplaces, SaaS, CRM, or operational tools, and specifically those that involved complex workflows or B2B/B2B2C experiences.

Challenge Preparation:

• Understand the Context: Research the company and the care marketplace industry to grasp the nuances of provider needs and operational challenges.

• Focus on Process: For any design challenge, articulate your thought process clearly. Explain why you made certain decisions, referencing user needs, business goals, and design principles.

• Think Operationally: Be prepared to consider the operational implications of your design solutions. How will it impact existing workflows? What are the scalability considerations?

• Practice Presentation: Rehearse presenting your portfolio and any design challenge solutions, focusing on clear communication, concise explanations, and engaging storytelling.

📝 Enhancement Note: The interview process heavily emphasizes portfolio review and practical problem-solving. Candidates should prepare to not only present their work but also articulate the strategic thinking and operational considerations behind their design decisions, especially concerning AI integration and complex systems.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (explicitly mentioned and expected proficiency), Sketch, Adobe Creative Suite.

• Collaboration & Communication: Slack, Zoom, Microsoft Teams, Google Workspace.

• Project Management: Jira, Asana, Trello, or similar.

Analytics & Reporting:

• Analytics Platforms: Google Analytics, Mixpanel, Amplitude, or similar data analytics tools for tracking user behavior and product performance.

• Data Visualization: Tableau, Power BI, Looker, or internal dashboards for reporting on key metrics.

CRM & Automation:

• CRM Systems: Experience with Salesforce, HubSpot, or similar CRM platforms is highly beneficial, given the focus on provider relationships and marketplace dynamics.

• Workflow Automation: Familiarity with tools or concepts related to automating operational processes, potentially including integration platforms like Zapier or custom internal tools.

📝 Enhancement Note: Proficiency in Figma is a non-negotiable requirement. Beyond design tools, familiarity with data analytics and CRM systems is crucial, as this role bridges design with operational and business outcomes. Experience with AI design tools is also a key differentiator.

👥 Team Culture & Values

Operations Values:

• Impact-Driven: A strong focus on delivering measurable impact on provider success and overall marketplace outcomes. Decisions are guided by data and results.

• Collaboration: Emphasis on working closely with cross-functional teams (Product, Engineering, Sales, Marketing, Operations) to achieve shared goals.

• Clarity & Usability: Commitment to simplifying complex systems into intuitive, easy-to-understand experiences for providers.

• Trust & High-Stakes Design: Designing for scenarios where accuracy, reliability, and provider confidence are paramount.

• Innovation & Efficiency: Encouraging experimentation with new tools, including AI, to accelerate design processes and improve efficiency.

Collaboration Style:

• Cross-functional Integration: Designers are expected to be embedded within product squads or work closely with counterparts in Product, Engineering, and Operations.

• Data-Informed Dialogue: Discussions are evidence-based, using research, analytics, and user feedback to drive decisions.

• Feedback Culture: Openness to constructive critique and a collaborative approach to problem-solving, aiming to raise the collective design bar.

• Strategic Partnership: Working alongside stakeholders to define problems and co-create solutions that align with business objectives.

📝 Enhancement Note: The culture values pragmatism, results, and collaborative problem-solving. Candidates should be prepared to discuss how they foster strong working relationships with non-design teams, particularly operations and product management, and how they use data to validate their design choices.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Marketplace Dynamics: Designing for a multi-sided marketplace with diverse user needs (providers, families, internal teams) and intricate operational workflows.

• Balancing Craft and Speed: Navigating the tension between delivering high-quality, well-crafted design solutions and the pace required in a fast-moving environment.

• Integrating AI Effectively: Experimenting with and integrating AI-augmented design tools in a way that genuinely enhances the design process and outcomes, rather than just adopting new technology for its own sake.

• Influencing Without Authority: Mentoring and raising the design bar across teams without formal management responsibilities requires strong influence, communication, and advocacy skills.

• Data Interpretation: Synthesizing various forms of data (qualitative, quantitative, operational) to inform design decisions effectively.

Learning & Development Opportunities:

• Deep Dive into Healthcare Tech: Gaining specialized knowledge in the senior living and home care sectors.

• Advanced AI Design Exploration: Becoming a leader in applying AI tools to product design challenges.

• Strategic Product Influence: Expanding influence on product strategy and business outcomes within a growing marketplace.

• Mentorship and Design Leadership: Developing coaching and leadership skills through mentoring peer designers.

• Systems Design Expertise: Further honing skills in designing complex, scalable systems and operational workflows.

📝 Enhancement Note: The challenges are significant and require a seasoned designer. The growth opportunities are geared towards individuals who want to make a strategic impact and evolve within the product design and operations space, particularly in the context of emerging technologies like AI.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex, multi-sided marketplace. What were the key challenges, and how did you approach them?" (Focus on systems thinking, user segmentation, and balancing different needs.)

• "How have you used AI tools or AI-augmented workflows in your design process? What were the benefits and limitations?" (Be specific about tools, your experimentation, and the outcomes.)

• "Walk us through a project where your design significantly improved operational efficiency or a key business metric for a SaaS, CRM, or marketplace product." (Emphasize quantifiable results and your role.)

• "How do you approach designing for internal or operational tools where usability and efficiency are paramount?" (Discuss your understanding of user needs in operational contexts.) Company & Culture Questions:

• "What interests you about designing for the provider experience in the care marketplace industry?" (Show genuine interest and research.)

• "How do you approach collaboration with Product Managers, Engineers, and Operations teams?" (Highlight your cross-functional collaboration style and conflict resolution.)

• "Describe your experience with design systems. How have you contributed to or utilized them?" (Focus on consistency, scalability, and accessibility.)

• "How do you balance the need for design craft with the pressure for fast delivery?" (Demonstrate pragmatism and strategic prioritization.) Portfolio Presentation Strategy:

• Tell a Story: For each project, frame it as a narrative: the problem, your role, the process, the solution, and the impact.

• Highlight Process: Clearly articulate your design methodology, decision-making rationale, and how you leveraged research and data.

• Showcase Systems Thinking: Use diagrams or explanations to illustrate how your designs fit into larger systems and workflows.

• Quantify Impact: Be ready to discuss specific metrics and how your design contributed to achieving them. Prepare to explain how you measured success.

• Demonstrate AI Integration: If applicable, present projects where you experimented with or integrated AI tools, explaining the rationale and outcomes.

• Be Ready for Deep Dives: Anticipate detailed questions about your design choices, trade-offs, and how you handled challenges.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, operational understanding, and a data-driven, systems-oriented approach to design, with a clear emphasis on quantifiable impact and the integration of modern tools like AI.

📌 Application Steps

To apply for this operations-focused design position:

• Submit your application through the provided link on Lever.

• Portfolio Customization: Ensure your portfolio prominently features projects related to complex web applications, SaaS, marketplaces, CRM, or operational tools. Highlight your systems thinking, end-to-end design ownership, and measurable impact.

• Resume Optimization: Tailor your resume to emphasize your 7+ years of experience, specific skills in UX/UI, interaction design, information architecture, and any relevant industry experience. Quantify achievements and incorporate keywords like "provider experience," "operational efficiency," "marketplace design," and "AI-augmented design."

• Interview Preparation: Practice articulating your design process, strategic rationale, and problem-solving approach. Prepare to walk through your portfolio with a focus on impact and operational considerations. Research the care marketplace industry.

• Company Research: Understand Jobgether's role as a platform and try to glean insights about the partner company's mission and market position if possible. Focus on understanding the nuances of the provider experience in the healthcare and senior living sectors.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.