Junior UX/UI Designer

📍 Job Overview

Job Title: Junior UX/UI Designer

Company: IAG AUS (ROLLiN')

Location: Sydney, New South Wales, Australia

Job Type: FULL_TIME

Category: Product Design / UX/UI Operations

Date Posted: 2026-06-11

Experience Level: Junior (0-2 years)

Remote Status: Hybrid

🚀 Role Summary

• Design user-centered interfaces and experiences across web and mobile platforms, translating user flows and complex requirements into intuitive digital solutions.

• Contribute to the development and maintenance of comprehensive design systems, ensuring visual consistency and adherence to established interaction patterns.

• Collaborate closely with product managers, developers, and other designers to bring innovative digital product ideas to life, from conceptualization through to accurate implementation.

• Support the optimization of critical customer journeys, including onboarding, quoting, purchasing, and account management, to enhance overall user satisfaction and engagement.

📝 Enhancement Note: This role is within the digital insurance space, specifically for the 'ROLLiN'' brand under IAG. The focus is on creating modern, accessible insurance experiences. While not a traditional "Revenue Operations" or "Sales Operations" role, the UX/UI Designer's work directly impacts customer acquisition (quote & buy) and retention (account management), thus influencing revenue and operational efficiency by improving conversion rates and reducing support overhead. The "Operations" aspect comes from the systematic approach to design, adherence to design systems, and contribution to the operational efficiency of customer journeys.

📈 Primary Responsibilities

• Develop user-centered designs for web and mobile applications, progressing from initial sketches and wireframes to high-fidelity, polished interfaces.

• Translate user flows, design patterns, and business requirements into clear, consistent UI solutions that elevate customer journeys and overall user experience.

• Actively participate in cross-functional team meetings, collaborating with product managers, developers, and fellow designers to ensure design integrity and accurate implementation.

• Maintain and contribute to the organization's design system, ensuring consistency across UI components, visual styles, and interaction patterns for all digital products.

• Support the end-to-end design of key customer experiences, focusing on areas such as user onboarding, quote and buy processes, and account management functionalities.

• Engage in user testing and feedback loops, leveraging insights to iteratively refine designs and continuously improve product usability and interaction quality.

• Advocate for accessibility principles, ensuring that all designs are inclusive and user-friendly for a diverse customer base.

📝 Enhancement Note: The responsibilities emphasize a hands-on approach to design, from ideation to implementation support. The mention of "end to end journey design" and "improving key experiences" directly ties into operational efficiency by streamlining customer interactions and reducing friction, which can indirectly impact revenue through higher conversion and retention rates.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design (e.g., Graphic Design, Interaction Design, Human-Computer Interaction), or equivalent practical experience in a design-related field.

Experience: 0-2 years of experience in UX or UI design, with a demonstrated portfolio showcasing work on web or mobile products.

Required Skills:

• Proven experience in UX or UI design, with exposure to designing for web or mobile products.

• Strong visual design skills, with meticulous attention to detail in areas such as layout, typography, color theory, and interaction design.

• Proficiency in industry-standard design tools, particularly Figma, for creating components, layouts, and contributing to design systems.

• Demonstrated ability to collaborate effectively with cross-functional teams and articulate design ideas clearly and persuasively.

• A curious and proactive mindset, with a strong willingness to learn, experiment, and navigate ambiguity in a fast-paced environment.

• Foundational understanding of accessibility principles and a commitment to creating inclusive, user-friendly experiences. Preferred Skills:

• Experience with wireframing and prototyping tools beyond Figma.

• Familiarity with user research methodologies and usability testing.

• Understanding of agile development methodologies and how design integrates into sprint cycles.

• Basic knowledge of front-end development principles (HTML, CSS) to facilitate better collaboration with developers.

• Experience contributing to or maintaining established design systems.

📝 Enhancement Note: The "0-2 years" experience level suggests a strong emphasis on foundational skills and a willingness to learn. The requirement for Figma proficiency is critical for design system contributions and collaborative workflows. The "curious mindset" and "willingness to experiment" point towards a dynamic, innovation-driven team environment, typical in digital product development.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 distinct projects that highlight your UX/UI design process, from initial research and ideation to final UI implementation.

• Projects should demonstrate your ability to create user-centered designs for web and mobile platforms.

• Include examples of wireframes, user flows, and high-fidelity mockups.

• Clearly articulate the problem you were solving, your design decisions, and the outcomes or learnings from each project.

• For at least one project, demonstrate your experience with or understanding of design systems, component creation, or UI pattern consistency. Process Documentation:

• Be prepared to discuss your personal design process, including how you approach user research, ideation, prototyping, and iteration.

• Demonstrate an understanding of how to translate user needs and business requirements into tangible design solutions.

• Highlight your experience in collaborating with development teams to ensure accurate implementation of designs.

• Show an ability to gather and incorporate feedback from testing and stakeholder reviews to refine designs.

📝 Enhancement Note: While this role is junior, a portfolio is crucial. The emphasis is on the process and thinking behind the design, not just the final aesthetic. Demonstrating an understanding of design systems is key, as this is a core responsibility. Candidates should be ready to articulate how their designs solve user problems and contribute to business objectives, even at a junior level.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Junior UX/UI Designers in Sydney, Australia, with 0-2 years of experience, we estimate a salary range of AUD $65,000 - $85,000 per annum. This range accounts for the cost of living in Sydney and typical compensation for entry-level design roles within established financial services/insurance companies.

Benefits:

• Boosted superannuation with 13% as standard.

• 20 days annual leave plus 5 days MyLeave for personal time.

• myFlex program offering flexible work arrangements, including work-from-home options.

• Up to 50% discount on personal insurance policies (home, motor).

• Partner discounts on private health insurance, tech, appliances, and more.

• Industry-leading 20 weeks paid parental leave.

• Access to extensive learning and development resources, including LinkedIn Learning, the IAG Academy, study assistance, and secondment opportunities.

Working Hours: Standard full-time hours are assumed to be 40 hours per week, with flexibility offered through the myFlex program.

📝 Enhancement Note: The salary estimate is based on current market data for junior UX/UI roles in Sydney, Australia. IAG's benefits package is quite comprehensive, highlighting a strong commitment to employee well-being and professional development, which is attractive for attracting and retaining talent in competitive fields like design. The "myFlex" program indicates a focus on work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Insurance Technology. IAG is a leading general insurance group in Australia and New Zealand, with the ROLLiN' brand focusing on a modern, digital-first approach to insurance for a younger demographic. This industry context means a focus on trust, security, and customer data protection, balanced with the need for innovative and user-friendly digital experiences.

Company Size: IAG is a large, established organization (part of a Fortune 500 company globally). ROLLiN' operates as a digital-first brand within IAG, likely maintaining a more agile and fast-paced team structure similar to a startup, but with the backing and resources of a large corporation. This offers the best of both worlds: innovation and stability.

Founded: IAG was founded in 1808, providing a long history and deep expertise. The ROLLiN' brand is a newer digital initiative, indicating a culture that values both tradition and innovation.

Team Structure:

• The UX/UI Designer will likely be part of a dedicated digital product team for ROLLiN', which might include Product Managers, UX Researchers, other Designers, Developers (front-end and back-end), and potentially QA testers.

• Reporting structure is likely to a Lead Designer, UX Manager, or Head of Product Design for the digital division.

• Cross-functional collaboration is essential, with designers working closely with product and engineering to define features and ensure successful implementation. Methodology:

• The team likely employs agile methodologies (e.g., Scrum, Kanban) for product development, requiring designers to work in iterative cycles and adapt to changing priorities.

• Emphasis on user-centered design principles, data-driven decision-making (using analytics and user feedback), and continuous improvement of digital products.

• Design system methodology will be critical for maintaining consistency and efficiency across the ROLLiN' platform.

Company Website: https://www.iag.com.au/

📝 Enhancement Note: The dual nature of IAG—a large, established insurer with a new, agile digital brand like ROLLiN'—is a key cultural aspect. Candidates should expect a blend of corporate structure and startup agility. The emphasis on "rethinking traditional insurance" suggests a culture that embraces change and innovation.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level (Junior) position, focused on executing design tasks under guidance. It's an excellent starting point for a career in UX/UI design within the digital product space. The role provides foundational experience in user-centered design, design systems, and cross-functional collaboration.

Reporting Structure: The Junior UX/UI Designer will report to a more senior design lead or manager within the ROLLiN' digital product team. This provides opportunities for mentorship and structured learning.

Operations Impact: While not directly managing revenue operations, the UX/UI Designer's work has a significant indirect impact:

• Customer Acquisition: By improving the quote and buy experience, designs can directly increase conversion rates, leading to more customers and revenue.

• Customer Retention: Enhancing account management and self-service features can improve customer satisfaction and reduce churn.

• Operational Efficiency: Intuitive interfaces and self-service options can reduce the load on customer support teams, lowering operational costs.

• Brand Perception: Modern, user-friendly design contributes positively to the brand's image, particularly for a digitally-focused offering like ROLLiN'.

Growth Opportunities:

• Skill Development: Opportunity to deepen expertise in UX/UI design tools (especially Figma), design systems, user research, and prototyping.

• Career Progression: Potential to advance to a Mid-Level UX/UI Designer, Senior Designer, or specialize in areas like UX Research, Design System Management, or Product Design Leadership.

• Industry Exposure: Gain experience in the insurance technology sector, a growing and dynamic field.

• Mentorship: Benefit from guidance from experienced designers and product professionals within IAG.

• Internal Mobility: As part of IAG, there may be opportunities to explore other design or product roles across different brands or divisions within the group.

📝 Enhancement Note: The growth path is clearly defined from junior to mid-level and senior roles. The emphasis on mentorship and the broad career opportunities within IAG are significant selling points for aspiring designers. The role's impact on customer acquisition and retention highlights its importance to the business's commercial success.

🌐 Work Environment

Office Type: The role is based in Sydney, New South Wales, Australia, at Gadigal Country (Darling Park 2). IAG promotes a hybrid work model, allowing for a balance between in-office collaboration and remote work flexibility.

Office Location(s): Darling Park 2, Sydney, NSW. This is a prime CBD location, offering good accessibility via public transport and proximity to amenities.

Workspace Context:

• The work environment is likely to be modern and collaborative, reflecting a digital-first company culture.

• Expect access to standard design software and hardware, with a strong emphasis on Figma for design and collaboration.

• Opportunities for face-to-face collaboration with designers, developers, and product managers in the Sydney office will be available, fostering teamwork and knowledge sharing.

• The hybrid model allows for focused work at home and collaborative sessions in the office.

Work Schedule: Standard full-time hours are expected, with flexibility around start and end times through the myFlex program. The hybrid arrangement means some days will be spent in the office and others working remotely.

📝 Enhancement Note: The hybrid work arrangement is a significant factor, offering flexibility. Candidates should be comfortable working both independently and collaboratively in a team setting, leveraging office time for group activities and remote time for focused design work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Talent Acquisition will review applications and resumes, potentially followed by a brief introductory call.

• Portfolio Review & Skills Assessment: Candidates will be asked to present their portfolio to the hiring manager and/or senior designers. This stage will assess design skills, process, and problem-solving abilities. Be prepared to walk through your projects and explain your rationale.

• Technical/Behavioral Interview: A more in-depth interview with the hiring manager and potential team members. This may include scenario-based questions, technical design challenges, and discussions about collaboration and cultural fit.

• Final Interview: Potentially with a higher-level manager or stakeholder to ensure alignment.

Portfolio Review Tips:

• Curate Carefully: Select 2-3 of your strongest projects that best showcase your skills relevant to this role (web/mobile design, Figma, design systems).

• Tell a Story: For each project, clearly outline the problem, your role, your process (research, ideation, design), your solutions, and the impact or learnings. Use visuals (wireframes, mockups, user flows) to illustrate your points.

• Highlight Process: Emphasize how you arrived at your design decisions, not just the final screens. Demonstrate your understanding of user-centered design principles.

• Showcase Figma Skills: If possible, have examples ready that demonstrate your proficiency in Figma, especially regarding component libraries or design system contributions.

• Be Concise: Be prepared to present your portfolio within a defined timeframe (e.g., 20-30 minutes).

Challenge Preparation:

• Be ready for a design challenge, which might involve a small UX/UI problem to solve or a critique of an existing interface.

• Practice articulating your thought process clearly and concisely.

• Understand the core responsibilities of the role: user-centered design, design systems, and improving customer journeys.

• Research IAG and ROLLiN' to understand their brand, target audience, and existing digital presence.

📝 Enhancement Note: The portfolio presentation is a critical component. Candidates should practice presenting their work and be ready to articulate their design decisions and process with confidence. Researching the ROLLiN' brand and understanding its digital strategy will be beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is explicitly mentioned as a required tool. Proficiency in Figma for UI design, prototyping, component creation, and design system development is essential.

• Wireframing & Prototyping Tools: While Figma is primary, familiarity with other tools like Sketch, Adobe XD, InVision, or Axure may be beneficial for broader UX design processes.

Analytics & Reporting:

• While not explicitly required, understanding how to interpret user analytics (e.g., Google Analytics, Mixpanel, Amplitude) and usability testing reports will be valuable for informing design decisions. CRM & Automation:

• Not directly relevant to this UX/UI role, but awareness of how design impacts customer journey touchpoints within CRM or marketing automation platforms could be a plus.

📝 Enhancement Note: Figma is the cornerstone of this role's toolset. Candidates should ensure their portfolio and interview responses highlight their practical experience and skills with Figma, including its collaborative features and design system capabilities.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A strong focus on understanding and meeting customer needs through thoughtful and intuitive design.

• Curiosity & Experimentation: Encouragement to explore new ideas, learn, and test different approaches to design challenges.

• Collaboration: Working effectively within cross-functional teams to achieve shared goals.

• Continuous Improvement: A commitment to refining designs based on feedback, data, and evolving user needs.

• Inclusivity & Accessibility: A dedication to creating digital experiences that are usable and accessible to everyone.

Collaboration Style:

• The team likely fosters an open and communicative environment where designers, developers, and product managers work together closely.

• Expect regular design critiques, feedback sessions, and collaborative brainstorming to ensure alignment and shared ownership of product development.

• A culture of shared learning and mutual support is implied by the "grow your craft" and "learn from experienced designers" statements.

📝 Enhancement Note: The company culture emphasizes innovation, user focus, and teamwork. Candidates should demonstrate how their personal values and working style align with these principles, particularly their ability to collaborate and learn in a dynamic digital environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Corporate Standards: Navigating the need to create fresh, modern digital experiences for ROLLiN' while adhering to the broader IAG corporate structure and compliance requirements.

• Ambiguity: As a junior designer, working through design problems where requirements may not be fully defined initially, requiring initiative and problem-solving skills.

• Cross-functional Alignment: Ensuring design vision is understood and executed consistently across different teams (product, engineering, marketing).

• Rapid Iteration: Adapting to fast-paced development cycles and incorporating feedback quickly.

Learning & Development Opportunities:

• Mentorship: Direct guidance from experienced designers on best practices, career development, and design craft.

• Skill Enhancement: Access to LinkedIn Learning and the IAG Academy for courses on design, technology, and soft skills.

• Project Variety: Exposure to different aspects of the insurance customer journey, allowing for broad design experience.

• Design System Mastery: Deepening expertise in building and maintaining scalable design systems.

• Industry Insights: Understanding the nuances of designing for the financial services and insurance sectors.

📝 Enhancement Note: The challenges presented are typical for junior roles in larger organizations with innovative digital arms. The growth opportunities are substantial, particularly the access to learning resources and the potential for mentorship, which are critical for early-career development.

💡 Interview Preparation

Strategy Questions:

• "Describe your personal UX/UI design process. How do you approach a new design problem?" (Focus on user-centered methodologies, research, ideation, and iteration).

• "How do you ensure your designs are accessible and inclusive?" (Highlight awareness of WCAG guidelines and practical application).

• "Walk me through a project in your portfolio that you're particularly proud of. What was the challenge, your role, your solution, and the outcome?" (Be ready to discuss your rationale and design decisions).

• "How do you handle feedback on your designs, especially if you disagree with it?" (Emphasize open-mindedness, constructive discussion, and focusing on user/business goals). Company & Culture Questions:

• "What interests you about working for ROLLiN' and IAG?" (Research the brand, its mission, and IAG's values. Show enthusiasm for modernizing insurance).

• "How do you stay updated on the latest UX/UI design trends and best practices?" (Mention industry blogs, conferences, online learning).

• "Describe a time you worked effectively in a cross-functional team." (Provide a specific example demonstrating collaboration and communication). Portfolio Presentation Strategy:

• Structure: Start with an overview of your portfolio, then deep-dive into 2-3 key projects. For each project: problem, your role, process, solution, outcome/learnings.

• Visuals: Use high-quality mockups, wireframes, and user flows. Make sure your Figma work is clearly represented if applicable.

• Narrative: Tell a compelling story about each project. Explain why you made certain design decisions.

• Conciseness: Be mindful of time. Practice your presentation to ensure it's engaging and fits within the allocated slot.

• Engagement: Be ready to answer questions about your work and demonstrate your problem-solving approach.

📝 Enhancement Note: Interview preparation should focus on demonstrating a solid understanding of UX/UI principles, a structured design process, strong Figma skills, and an ability to collaborate. Researching IAG and ROLLiN' is crucial for tailoring responses and showing genuine interest.

📌 Application Steps

To apply for this Junior UX/UI Designer position:

• Submit your application through the provided link on the IAG careers portal.

• Portfolio Preparation: Curate your portfolio to highlight 2-3 projects that best demonstrate your UX/UI process, Figma proficiency, and experience with web/mobile design. Ensure it clearly articulates your design thinking and problem-solving skills.

• Resume Optimization: Tailor your resume to emphasize relevant experience, skills (UX/UI design, Figma, visual design, collaboration), and any educational background that aligns with the job requirements. Quantify achievements where possible.

• Interview Practice: Prepare to present your portfolio and answer behavioral and situational questions. Practice articulating your design process and rationale clearly and concisely.

• Company Research: Familiarize yourself with IAG and the ROLLiN' brand. Understand their mission, target audience, and current digital offerings to better align your responses with their goals and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.