VP – Communications Manager - Senior Graphic Designer – CCB Communications, Consumer Banking

📍 Job Overview

Job Title: VP – Communications Manager - Senior Graphic Designer – CCB Communications, Consumer Banking

Company: JPMorgan Chase & Co.

Location: Columbus, OH, United States

Job Type: Full time

Category: Marketing & Communications Operations / Creative Operations

Date Posted: March 04, 2026

Experience Level: 10+ years

Remote Status: On-site

🚀 Role Summary

• This role is critical for leading the visual strategy and execution of executive communications within Consumer & Community Banking (CCB).

• It involves designing high-impact presentations and evolving internal brand systems to ensure consistent, professional, and compelling visual narratives for senior leadership.

• The position requires a blend of strong design leadership, narrative judgment, and technical proficiency in presentation and design software.

• The successful candidate will act as a trusted creative advisor, setting visual standards and driving innovation in internal communications for a major financial institution.

📝 Enhancement Note: While the job title includes "VP", the primary responsibilities and required experience level (10+ years) suggest a Senior Manager or Director-level role focused on specialized design leadership rather than a traditional VP of a large department. The "VP" designation likely reflects the seniority of the stakeholders supported and the impact of the role within CCB Communications. This role is firmly within the creative operations and MarTech/CommsTech space, focusing on the visual execution of GTM and internal communication strategies.

📈 Primary Responsibilities

• Lead the design and visual storytelling for executive-level presentations, ensuring clarity, impact, and alignment with strategic priorities for critical leadership forums and events.

• Own, develop, and maintain the internal visual identity and brand system for CCB Communications, ensuring consistency, polish, and executive-readiness across all internal communications.

• Define and implement visual frameworks, templates, and design principles to enable scalable, repeatable, and high-quality internal communication outputs.

• Translate complex strategies, data, and messaging into clear, persuasive, and visually engaging narratives tailored for senior audiences.

• Act as a trusted creative advisor to senior communications leaders and business executives, providing expert guidance on presentation strategy, visual storytelling, and design best practices.

• Collaborate with content automation and enablement teams to operationalize visual assets, ensuring flexibility, automation, and reuse without compromising quality or brand integrity.

• Oversee the end-to-end design process for executive presentations and internal brand initiatives, from concept to final delivery, ensuring alignment with communication objectives and brand standards.

• Provide direction and guidance to internal design teams, freelance partners, and agencies supporting executive presentation and internal brand work.

• Serve as a senior brand steward within CCB Communications, ensuring strict adherence to JPMorgan Chase brand guidelines and the evolution of visual communication practices.

• Proactively identify opportunities to enhance the clarity, consistency, and impact of internal communications through innovative visual approaches.

• Contribute to the strategic evolution of executive presentation, internal brand, and visual storytelling practices within the Multimedia Center of Excellence (MMCoE).

📝 Enhancement Note: The responsibilities highlight a strong focus on process standardization and automation in design, indicating this role bridges creative execution with operational efficiency. The emphasis on "content automation group" and "version and operationalize visual assets" points to a need for understanding scalable creative solutions, common in MarTech and CommsTech operations.

🎓 Skills & Qualifications

Education: Bachelor’s degree in graphic design, communications, or a related field is preferred.

Experience: 10+ years of professional design experience, with a significant focus on supporting senior executive audiences in an agency or corporate communications environment.

Required Skills:

• Demonstrated mastery of executive presentation design, evidenced by a portfolio showcasing high-stakes leadership, strategic, and internal/external-facing presentations.

• Proven experience in owning or evolving an internal visual identity or brand system within a large, complex organization.

• Strong command of narrative structure, information hierarchy, and executive-level visual judgment.

• Ability to design for both bespoke executive moments and scalable, system-driven communications.

• High proficiency in Microsoft PowerPoint as a primary presentation design tool.

• Demonstrated mastery of Adobe Creative Suite, including Illustrator and Photoshop.

• Exceptional visual design skills encompassing layout, typography, composition, and color usage.

• Strong executive communication and influencing skills with the ability to build credibility with senior stakeholders.

• Demonstrated ability to manage complex workstreams, competing priorities, and multiple teams/initiatives concurrently.

• Self-directed, highly accountable, comfortable operating in ambiguity, and making decisions with limited guidance.

Preferred Skills:

• Experience in financial services, technology, or highly regulated environments.

• Experience with After Effects or Premiere for motion graphics.

• Familiarity with digital design principles, UX/UI, responsive design, and motion concepts.

• Experience partnering with automation, platform, or enablement teams to scale creative or communications outputs.

📝 Enhancement Note: The "10+ years" experience level, coupled with the "VP" title, suggests a highly specialized individual contributor or lead role. The emphasis on PowerPoint mastery alongside Adobe Creative Suite indicates a practical, output-oriented approach to design, prioritizing effective communication over pure artistic expression. The preference for financial services experience is a key differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is mandatory, specifically showcasing expertise in executive presentation design for high-stakes leadership, strategic reviews, and internal/external events.

• Include case studies demonstrating experience in owning or evolving an internal visual identity or brand system within a complex organizational structure.

• Showcase examples of translated complex strategies, data, and messaging into clear, persuasive, and polished visual narratives.

• Present examples of defined visual frameworks, templates, and design principles that enable scalable and repeatable communication outputs.

Process Documentation:

• Evidence of defining and implementing visual frameworks, templates, and design principles for scalable internal communications.

• Examples of collaborating with automation or enablement teams to operationalize visual assets, showcasing an understanding of efficiency and reuse.

• Documentation or case studies illustrating the process of evolving or establishing an internal brand system for a communications function.

• Demonstrations of how design processes were adapted to meet the demands of high-visibility, fast-paced, and ambiguous environments.

📝 Enhancement Note: The portfolio requirements are heavily focused on demonstrating practical application of design skills in a corporate, high-stakes environment, with an emphasis on scalability and brand system management. This aligns with operations roles that focus on standardizing creative output and ensuring brand consistency at scale.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a VP-level Communications Manager/Senior Graphic Designer role with 10+ years of experience in a major financial institution in Columbus, OH, the estimated annual salary range is between $150,000 - $200,000. This range accounts for the seniority, specialized skill set, and high-impact nature of the role within JPMorgan Chase.

Benefits:

• Comprehensive health care coverage (medical, dental, vision).

• Retirement savings plan (e.g., 401(k) with company match).

• Backup childcare services.

• Tuition reimbursement for continued education.

• Mental health support programs and resources.

• Financial coaching and advisory services.

• Competitive paid time off and holiday schedule.

• Potential for discretionary incentive compensation (cash and/or equity) based on individual achievements and contributions.

Working Hours: Standard full-time working hours are typically 40 hours per week. However, the nature of executive communications and high-stakes projects may require flexibility and occasional extended hours to meet deadlines and support critical events.

📝 Enhancement Note: The salary range is an estimation based on common compensation for senior creative leadership roles in major financial hubs like Columbus, considering the "VP" title and extensive experience requirement. The listed benefits are derived from JPMorgan Chase's publicly stated benefits packages for eligible employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services. JPMorgan Chase is a global leader in financial services, offering a wide range of products and services including investment banking, commercial banking, asset management, and consumer banking.

Company Size: Large enterprise (JPMorgan Chase employs over 300,000 people globally). This scale implies robust processes, extensive resources, and a complex organizational structure.

Founded: 2000 (JPMorgan Chase & Co. as it exists today through mergers). The company has a long history and deep roots in the financial industry.

Team Structure:

• The role sits within the Consumer & Community Banking (CCB) Communications team, specifically as part of the Multimedia Center of Excellence (MMCoE).

• This implies a specialized team focused on creating high-quality multimedia and communication assets.

• The structure likely involves collaboration with other communications specialists, content strategists, and potentially operations or technology partners focused on automation.

Methodology:

• Data-driven decision-making and analysis are core to JPMorgan Chase's operations.

• Emphasis on scalable, repeatable processes, particularly in areas like content automation and brand system management.

• Strong focus on executive-level polish, brand consistency, and strategic alignment in all communications.

• Collaborative approach to problem-solving and creative development, with a balance between individual accountability and team synergy.

Company Website: https://www.jpmorganchase.com/

📝 Enhancement Note: The company's size and industry suggest a highly structured environment where adherence to brand guidelines, regulatory considerations (though less direct for this role), and operational efficiency are paramount. The MMCoE context points to a team that functions as an internal agency, providing specialized creative services.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior individual contributor or lead position within the creative operations and communications function. It's a specialized path for experienced designers who excel in strategic visual storytelling, brand system management, and influencing senior stakeholders. The "VP" title signifies the level of responsibility and the executive audience served.

Reporting Structure: The role reports to senior leadership within CCB Communications and is part of the Multimedia Center of Excellence (MMCoE). This structure allows for direct influence on executive communications and strategic brand initiatives.

Operations Impact: The role directly impacts the clarity, consistency, and persuasiveness of executive communications, which are crucial for strategic decision-making, internal alignment, and stakeholder engagement within a large financial institution. Effective visual communication can enhance understanding, drive buy-in, and reinforce the company's brand and strategic direction.

Growth Opportunities:

• Potential to expand influence within CCB Communications and potentially across other lines of business at JPMorgan Chase.

• Opportunity to lead major visual strategy initiatives and shape the future of executive communications.

• Development of expertise in organizational brand systems, communication automation, and strategic visual storytelling within the financial services industry.

• Mentorship of junior designers or freelance teams, fostering leadership skills.

• Advancement into broader creative leadership or operations management roles within marketing or communications functions.

📝 Enhancement Note: This role offers a specialized career path rather than a traditional management track. Growth is defined by increased scope of influence, leadership on strategic projects, and becoming a recognized expert in executive visual communication and brand systems within a top-tier financial organization.

🌐 Work Environment

Office Type: The role is based in Columbus, OH, at the Polaris Parkway location, indicating an on-site work environment within a corporate office setting. This is typical for roles requiring close collaboration with internal teams and access to company resources.

Office Location(s): 1111 Polaris Pkwy, Columbus, OH 43240. This location likely offers amenities and a professional workspace designed for collaboration and productivity.

Workspace Context:

• The environment will be professional and corporate, typical of a large financial institution.

• Collaboration with senior communications leaders, business executives, and potentially other creative professionals within the MMCoE will be frequent.

• Access to company-provided technology, design software, and internal communication platforms will be standard.

• The workspace is expected to foster a culture of high performance, attention to detail, and strategic thinking, with opportunities for direct interaction with key stakeholders.

Work Schedule: While standard working hours are 40 hours per week, the demands of supporting executive communications may necessitate flexibility. This could involve occasional work outside of standard business hours, especially leading up to critical leadership meetings, strategic reviews, or company-wide events. The emphasis is on delivering high-quality results within necessary timelines.

📝 Enhancement Note: The on-site requirement underscores the importance of direct collaboration, immediate feedback, and leveraging corporate resources that may not be fully replicable remotely for this specific executive-facing design role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or a recruiter will review applications and portfolios for basic qualifications and alignment with the role's core requirements.

• Hiring Manager Interview: A discussion with the hiring manager to assess experience, design philosophy, leadership potential, and understanding of executive communications.

• Portfolio Review Session: A dedicated session where the candidate presents their portfolio, walking through key case studies, explaining their design process, strategic thinking, and the impact of their work. This is a critical stage for demonstrating executive presentation design and brand system evolution skills.

• Cross-Functional/Team Interviews: Interviews with key stakeholders within CCB Communications, the MMCoE, or business leaders the role will support. This assesses collaboration style, ability to advise senior executives, and cultural fit.

• Final Interview: Potentially with a more senior leader to confirm overall fit and strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest, most relevant projects. Prioritize executive presentations and brand system work.

• Tell a Story: For each project, clearly articulate the challenge, your strategic approach, your specific contributions, the process you followed, and the quantifiable or qualitative results. Focus on the "why" behind your design decisions.

• Highlight Executive Impact: Emphasize how your designs clarified complex information, influenced decision-making, or strengthened strategic messaging for senior audiences.

• Showcase Brand System Expertise: Detail your process for defining, evolving, or implementing visual identities and brand systems, including how you ensured consistency and scalability.

• Prepare for PowerPoint Mastery: Be ready to discuss your advanced techniques in PowerPoint, demonstrating how you go beyond basic templates to create compelling narratives.

• Demonstrate Scalability: If possible, show how your work can be templated or automated, aligning with the role's operational aspects.

Challenge Preparation:

• Be prepared for a potential design exercise or a case study presentation focusing on translating a complex business scenario into a clear, executive-level presentation.

• Practice articulating your thought process and strategic rationale for design choices under pressure.

• Familiarize yourself with JPMorgan Chase's brand guidelines and recent communications to understand their visual language and messaging.

• Prepare questions that demonstrate your understanding of the role's strategic importance, challenges, and opportunities within a large financial institution.

📝 Enhancement Note: The portfolio review is paramount for this role. Candidates must demonstrate not only creative skill but also strategic thinking, business acumen, and the ability to operate at an executive level. The emphasis on process and scalability suggests operations-minded candidates will excel.

🛠 Tools & Technology Stack

Primary Tools:

• Microsoft PowerPoint: Essential for executive presentation design; mastery required for creating sophisticated, narrative-driven presentations.

• Adobe Creative Suite: High proficiency needed in Illustrator and Photoshop for asset creation, manipulation, and graphic design.

• Adobe After Effects/Premiere: Experience is a plus for motion graphics and video elements, though not strictly required.

Analytics & Reporting:

CRM & Automation:

• Content Automation Tools: Experience or familiarity with tools or processes used to version, operationalize, and scale creative assets is preferred. This indicates a need to work with systems that streamline creative production.

• Digital Asset Management (DAM) Systems: Understanding how visual assets are stored, managed, and accessed within a large organization.

📝 Enhancement Note: The technology stack is heavily skewed towards creative production tools, with a strong emphasis on PowerPoint as the core output medium. The mention of "content automation group" and "operationalize visual assets" suggests an understanding of MarTech/CommsTech principles related to creative asset management and workflow efficiency.

👥 Team Culture & Values

Operations Values:

• Excellence & Polish: A commitment to delivering visually stunning, error-free work that meets the highest executive standards.

• Strategic Impact: Focusing on how design can best serve business objectives and strategic narratives, not just aesthetics.

• Collaboration & Partnership: Working effectively with diverse stakeholders, including senior leaders, communicators, and other creative professionals.

• Efficiency & Scalability: Designing solutions that are not only impactful for individual moments but also repeatable and scalable across the organization.

• Brand Stewardship: Upholding and advancing the JPMorgan Chase brand through consistent and high-quality visual representation.

Collaboration Style:

• Trusted Advisor: Acting as a consultative partner to senior leaders, offering expert advice and creative solutions.

• Cross-Functional Integration: Seamlessly working with content creators, strategists, and automation specialists to deliver integrated communication solutions.

• Feedback-Driven: Open to constructive criticism and iterative refinement of designs based on stakeholder input.

• Proactive & Solution-Oriented: Anticipating needs and identifying opportunities to improve communication effectiveness through design.

📝 Enhancement Note: The culture emphasizes a blend of creative excellence and operational rigor, where design serves a strategic business purpose. Collaboration is key, particularly with senior stakeholders and teams focused on scaling creative output.

⚡ Challenges & Growth Opportunities

Challenges:

• High-Stakes Environments: Consistently delivering exceptional work under tight deadlines for critical executive meetings and events.

• Balancing Bespoke vs. Scalable: Meeting the unique needs of individual executive presentations while also developing scalable systems for broader internal communications.

• Navigating Large Organizations: Effectively influencing and collaborating across a vast, complex corporate structure like JPMorgan Chase.

• Staying Ahead of Visual Trends: Keeping executive communications fresh and impactful while adhering to established brand guidelines.

Learning & Development Opportunities:

• Specialized Skill Advancement: Deepening expertise in executive presentation design, visual storytelling, and brand system management within a leading financial institution.

• Industry Exposure: Gaining insights into the unique communication challenges and best practices within the financial services sector.

• Cross-Functional Learning: Understanding the interplay between creative operations, content automation, and strategic communications.

• Leadership Development: Opportunities to mentor junior talent and lead significant creative initiatives.

📝 Enhancement Note: The challenges are typical of high-visibility, senior creative roles in large corporations, requiring both exceptional creative talent and strong operational/stakeholder management skills. Growth opportunities focus on deepening expertise and expanding influence.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you translated a complex business strategy or data set into a compelling executive presentation. What was your process, and what was the outcome?" (Focus on narrative, clarity, and impact).

• "How would you approach developing or evolving an internal visual brand system for a large communications team? What are the key considerations for scalability and adoption?" (Focus on process, system thinking, and stakeholder buy-in).

Company & Culture Questions:

• "What do you know about JPMorgan Chase's brand and its visual communication style? How would your approach align with or evolve it?" (Demonstrate research and strategic thinking).

• "How do you ensure consistency and quality when working with multiple stakeholders or managing external design partners?" (Focus on collaboration and process management).

Portfolio Presentation Strategy:

• Structure: Begin with an overview of your experience, then dive into 3-5 key projects. For each project, clearly state the client/context, the problem, your solution, your role, and the results.

• Narrative: Weave a story around your work, highlighting your strategic thinking and problem-solving skills, not just the final visuals. Explain why you made certain design choices.

• Visuals: Ensure your presentation is visually clean, professional, and showcases your best work. Use high-quality mockups and clear examples.

• Engagement: Be prepared for questions about your process, tools, and decision-making. Engage with the interviewers and ask thoughtful questions about their needs and challenges.

• Operations Focus: Where applicable, highlight how you've built scalable systems, templated designs, or worked with automation to improve efficiency.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of creative expertise, strategic thinking, and an understanding of corporate operations and executive communication needs. The portfolio presentation is the primary vehicle for showcasing these capabilities.

📌 Application Steps

To apply for this Communications Manager - Senior Graphic Designer position:

• Submit your application through the Oracle Cloud candidate portal link provided.

• Portfolio Preparation: Ensure your resume and portfolio are meticulously curated to highlight executive presentation design, internal brand system development, and experience with high-stakes communications. Tailor examples to showcase strategic thinking and scalability.

• Resume Optimization: Integrate keywords from the job description naturally into your resume, focusing on achievements related to visual storytelling, brand management, executive advising, and proficiency in PowerPoint and Adobe Creative Suite. Quantify achievements where possible (e.g., "designed X presentations for Y leadership forums").

• Interview Practice: Rehearse your portfolio presentation, focusing on articulating your design process, strategic rationale, and the business impact of your work. Prepare answers to common interview questions related to executive communication, brand systems, and cross-functional collaboration.

• Company Research: Thoroughly research JPMorgan Chase, the Consumer & Community Banking division, and recent communications to understand their brand, priorities, and corporate culture. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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