UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer Company: Medcan Location: Toronto, Ontario, Canada Job Type: Full-Time Category: UX/UI Design, Technology, Healthcare Date Posted: February 12, 2026 Experience Level: Mid-Level (3+ years) Remote Status: Hybrid (2 days in office)

🚀 Role Summary

• Design and optimize user-centered digital experiences for Medcan's clients, focusing on improving usability and engagement across web and mobile platforms.
• Champion accessibility (A11y) and inclusive design principles, ensuring adherence to WCAG standards in all digital touchpoints.
• Collaborate closely with Product Owners and development teams throughout the entire product lifecycle, from conceptualization to delivery.
• Leverage a design system to maintain visual consistency and brand integrity across all client-facing interfaces.
• Rapidly iterate on designs based on performance data, user feedback, and testing outcomes to drive continuous improvement.

📝 Enhancement Note: This role is critical for Medcan's strategic initiatives to enhance digital client experiences, aligning with their mission to help clients live healthier lives. The emphasis on proactive health and evidence-based decision-making suggests a need for designs that are not only intuitive but also foster trust and encourage long-term health management.

📈 Primary Responsibilities

• Design intuitive, brand-consistent user interfaces and experiences that enhance client usability and engagement across digital platforms.
• Continuously optimize existing user interfaces and user experiences for websites and digital applications based on performance data and user feedback.
• Collaborate effectively with Product Owners and development teams, translating design concepts into actionable specifications for implementation.
• Ensure visual consistency across all digital touchpoints by adhering to and contributing to a centralized design system.
• Act as an Accessibility (A11y) champion, advocating for and implementing WCAG-aligned, inclusive design practices in all web and mobile experiences.
• Apply core UX principles to create designs that evoke clarity, urgency, and personalized emotional connections with the client.
• Rapidly iterate on design concepts, wireframes, and prototypes in Figma based on performance data, user feedback, and usability testing outcomes.
• Maintain exceptional attention to detail regarding layouts, spacing, typography, visual hierarchy, and overall design consistency.
• Contribute to the creation and maintenance of interactive prototypes in Figma to effectively communicate design intent and user flows.
• Proactively identify opportunities for design improvements that align with Medcan's strategic goals for client health and engagement.

📝 Enhancement Note: The responsibilities highlight a hands-on design role requiring a blend of creative problem-solving and technical execution. The emphasis on iterating based on data and feedback points to a performance-driven design culture, common in digitally focused organizations aiming for measurable improvements.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong understanding of Human-Computer Interaction (HCI), graphic design principles, or a related field is implied. Experience: Minimum of 3+ years of proven experience in a dedicated UX/UI Designer role, with a strong portfolio showcasing digital and/or native mobile application design projects.

Required Skills:

• User-focused design methodology with a passion for creating intuitive, problem-solving user-centered experiences.
• Strong aesthetic sense and design skills, with the ability to create elegant solutions for customer challenges.
• Excellent communication and collaboration skills, with the ability to translate complex design ideas for product, engineering, and business stakeholders.
• Proven experience in UX/UI design, with a robust portfolio demonstrating digital and/or native mobile application projects.
• Expertise in Figma for design, wireframing, and interactive prototyping.
• Experience with accessibility (A11y) and inclusive design practices.
• Strong attention to detail in typography, layout, spacing, and visual hierarchy.

Preferred Skills:

• Experience with mobile app design and development best practices.
• Familiarity with design systems and their implementation.
• Understanding of WCAG guidelines and their practical application in design.
• Experience with data analysis and performance metrics to inform design decisions.
• Ability to rapidly iterate designs based on feedback and testing outcomes.

📝 Enhancement Note: The "mid-level" designation with a minimum of 3 years of experience suggests the company is looking for someone who can hit the ground running with minimal supervision but still has room to grow within the team. The emphasis on Figma and a portfolio is standard for design roles, but the specific mention of A11y and WCAG indicates a commitment to inclusive design that candidates should highlight.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 3 years of UX/UI design experience, with a strong emphasis on digital and/or native mobile applications.
• Demonstrations of user-centered design processes, including problem identification, user research insights, and ideation.
• Clear examples of wireframes, user flows, interactive prototypes (preferably created in Figma), and high-fidelity UI designs.
• Case studies that illustrate how designs solved specific user problems and achieved business objectives, including any performance data or metrics.
• Evidence of applying accessibility (A11y) and inclusive design principles within design projects.

Process Documentation:

• Ability to articulate the design process from concept to delivery, including research, ideation, prototyping, testing, and iteration.
• Documentation of how designs were refined based on performance data, user feedback, and testing outcomes.
• Examples of how a design system was utilized or contributed to, ensuring visual consistency and brand integrity.
• Clear communication of design rationale, especially concerning user experience and accessibility choices.

📝 Enhancement Note: Candidates should curate their portfolios to specifically highlight projects that demonstrate user-centricity, problem-solving, and a strong grasp of Figma. Including case studies that show the impact of their designs on user engagement or business metrics, alongside accessibility considerations, will be crucial for this role.

💵 Compensation & Benefits

Salary Range: $71,465.00 - $98,264.75 CAD annually.

• 📝 Enhancement Note: This range is based on the provided pay range for a mid-level UX/UI Designer in Toronto, Canada. Salary will be determined by the candidate's experience and qualifications within the role's compensation grade, market value, and internal equity.

Benefits:

• Comprehensive Health & Wellness: Medcan is a health-focused organization, suggesting robust health benefits, possibly including mental health support, wellness programs, and access to Medcan's services.
• Retirement Savings: Likely includes a company-sponsored retirement savings plan or pension, common for full-time roles in Canada.
• Paid Time Off: Generous vacation, sick leave, and potentially personal days, aligned with industry standards for full-time employees.
• Professional Development: Opportunities for ongoing learning, training, and development, potentially including support for conferences or certifications related to UX/UI design and accessibility.
• Hybrid Work Model: The flexibility of a hybrid arrangement, balancing in-office collaboration with remote work.

Working Hours:

• Full-time, 40 hours per week.
• Standard business hours, Monday to Friday, 9:00 AM to 5:30 PM EST, with flexibility based on business needs.

📝 Enhancement Note: While specific benefits are not detailed, Medcan's industry and focus on health suggest that benefits will be competitive and potentially health-centric. The salary range provided is a strong indicator of the compensation level for this mid-level role in the Toronto market.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Services, Wellness, Digital Health. Medcan operates within a growing sector focused on proactive health management and personalized wellness solutions. Company Size: Medcan is a well-established organization, likely falling into the medium to large enterprise category based on its services and digital expansion initiatives. Its headquarters are in Toronto. Founded: While the founding year isn't explicitly stated, Medcan has a history of providing premium healthcare services, evolving to integrate digital solutions.

Team Structure:

• The UX/UI Designer will be part of the Technology Team, working closely with Product Owners and developers.
• This structure implies a collaborative, agile environment where design is integrated into the development process.
• Cross-functional collaboration is a key aspect, involving communication with various stakeholders to ensure designs meet client needs and business objectives.

Methodology:

• User-Centric Design: A primary methodology focused on understanding and addressing client needs and pain points through design.
• Agile Development: Likely employs agile or iterative development processes, requiring designers to be adaptable and responsive to change.
• Data-Driven Decisions: Designs are informed by performance data, user feedback, and testing outcomes, emphasizing a results-oriented approach.
• Design System Integration: Emphasis on creating and maintaining a consistent visual language and user experience across all platforms.

Company Website: [Medcan Company URL - Assuming it's medcan.com, though not explicitly provided]

📝 Enhancement Note: Medcan's mission to help people live healthier lives suggests a culture that values well-being, innovation, and client success. The integration of a Technology Team and focus on digital experiences indicates a forward-thinking approach within the healthcare sector.

📈 Career & Growth Analysis

Operations Career Level: This is a mid-level UX/UI Designer role, indicating a position with significant responsibility for executing design projects and contributing to design strategy, but not yet at a senior or lead level. The role requires at least 3 years of experience and the ability to work independently on projects.

Reporting Structure: The UX/UI Designer will report to a Product Owner or a Design Lead within the Technology Team. They will work collaboratively with developers and product managers, fostering cross-functional teamwork.

Operations Impact: The UX/UI Designer's work directly impacts the client experience, influencing user engagement, satisfaction, and adoption of Medcan's digital health services. Effective designs can lead to increased client retention, better health outcomes, and operational efficiencies by reducing support needs through intuitive interfaces.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas of UX/UI, such as mobile app design, accessibility, or interaction design.
• Leadership Potential: With demonstrated success, potential to move into Senior UX/UI Designer roles, or even lead design initiatives.
• Cross-functional Exposure: Gaining experience working with diverse teams can open doors to product management or specialized design roles.
• Industry Expertise: Developing a strong understanding of the healthcare and wellness technology sector, a growing and impactful field.

📝 Enhancement Note: The role offers a solid foundation for a UX/UI designer looking to grow within a mission-driven healthcare organization. The emphasis on digital transformation within Medcan suggests ongoing opportunities for designers to shape the company's technological future.

🌐 Work Environment

Office Type: Hybrid work environment, requiring 2 days per week in the downtown Toronto office. This blend allows for in-person collaboration and focused work time. Office Location(s): The downtown Toronto clinic is conveniently located at 150 York St., near St. Andrew station and a short walk from Union Station, offering accessibility via public transit.

Workspace Context:

• Collaborative Spaces: The office environment likely includes collaborative workspaces designed for team meetings, brainstorming sessions, and cross-functional interaction.
• Technology & Tools: Access to necessary design software (Figma is a requirement) and hardware, typical of a modern tech team.
• Team Interaction: Opportunities for direct interaction with Product Owners, developers, and other members of the Technology Team, fostering a dynamic and communicative work atmosphere.

Work Schedule: A standard 40-hour work week with regular business hours (9 AM - 5:30 PM EST, Monday-Friday) provides structure, with potential for flexibility as needed by business requirements.

📝 Enhancement Note: The hybrid model is designed to balance the benefits of in-person collaboration with the flexibility of remote work, a common standard for attracting and retaining talent in design and tech roles. The prime downtown Toronto location is a significant perk for employees utilizing public transportation.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of applications and portfolios by the Talent Acquisition team to assess basic qualifications and design aesthetic.
• Portfolio Presentation & Technical Interview: Candidates will likely present their portfolio, discussing specific projects, design process, problem-solving approaches, and how they've applied UX/UI principles and accessibility. This will be followed by technical questions related to design tools (Figma), principles, and best practices.
• Cross-functional Interviews: Interviews with Product Owners, developers, or other key stakeholders to assess collaboration skills, communication style, and cultural fit within the Technology Team.
• Final Interview: Potentially a final interview with a hiring manager or senior leader to discuss career aspirations, alignment with Medcan's mission, and overall suitability for the role.

Portfolio Review Tips:

• Curate Effectively: Select 3-5 of your strongest projects that best showcase your UX/UI skills, problem-solving abilities, and experience with Figma and accessibility.
• Tell a Story: For each project, clearly articulate the problem, your role, your design process (research, ideation, prototyping, testing), the solutions you implemented, and the impact or outcomes achieved. Use visuals to support your narrative.
• Highlight Figma Expertise: Be prepared to walk through your Figma files, demonstrating your proficiency in wireframing, prototyping, and utilizing design systems.
• Emphasize Accessibility: Clearly explain how you incorporated accessibility (A11y) and inclusive design principles into your projects and why they were important.
• Quantify Impact: If possible, include metrics or data that demonstrate the success of your designs (e.g., improved conversion rates, reduced bounce rates, increased user satisfaction scores).
• Tailor to Medcan: Understand Medcan's mission and target audience. Frame your project discussions in a way that shows how your skills can contribute to their goals of improving client health and engagement.

Challenge Preparation:

• Be prepared for a design challenge or a specific problem-solving exercise that may require you to demonstrate your ability to think critically, design quickly, and articulate your process. This could involve sketching out ideas, creating a quick wireframe, or discussing how you would approach a given scenario.
• Practice explaining your design decisions clearly and concisely, focusing on the "why" behind your choices.

📝 Enhancement Note: Candidates should anticipate a rigorous interview process that heavily emphasizes their portfolio and practical design skills. Demonstrating a deep understanding of Figma, accessibility, and the ability to translate user needs into effective digital solutions will be paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, UI design, prototyping, and design system management. Proficiency is a core requirement.
• Design Systems: Experience with or ability to contribute to and maintain a design system for brand consistency and efficient design workflows.

Analytics & Reporting:

• Analytics Platforms (e.g., Google Analytics, Adobe Analytics): While not explicitly required, familiarity with how design impacts user behavior tracked by these tools is beneficial.
• User Feedback Tools (e.g., Hotjar, UserTesting): Experience using tools that gather qualitative and quantitative user feedback to inform design iterations.

CRM & Automation:

• Not Directly Applicable: While Medcan likely uses CRM systems, the UX/UI Designer's primary tools will be in the design and product development stack. Understanding how designs integrate with backend systems and user data flows is valuable.

📝 Enhancement Note: Figma is the cornerstone of the required toolset. Candidates should be prepared to showcase their mastery of Figma's features, from basic wireframing to advanced prototyping and component management. Understanding how their designs will be tracked and analyzed post-launch is also a plus.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A deep commitment to understanding and serving the needs of Medcan's clients, ensuring their health and wellness journeys are supported through intuitive digital tools.
• Excellence & Innovation: Striving for high-quality design outcomes and embracing new technologies and methodologies to enhance user experiences and company offerings.
• Collaboration & Teamwork: Working effectively with cross-functional teams, valuing diverse perspectives, and contributing to a supportive and productive work environment.
• Data-Driven Approach: Utilizing performance data, user feedback, and testing to inform design decisions and measure the impact of design interventions.
• Health & Well-being: Reflecting Medcan's core mission, valuing the health and well-being of both clients and employees.

Collaboration Style:

• Agile & Iterative: Expect a collaborative style that embraces iterative design processes, allowing for quick feedback loops and adjustments.
• Open Communication: Encouraging open dialogue, constructive feedback, and transparent sharing of ideas and challenges between design, product, and engineering teams.
• Shared Ownership: Fostering a sense of shared responsibility for product success, where designers, developers, and product owners work together towards common goals.

📝 Enhancement Note: Medcan's culture is likely to be professional, client-focused, and innovation-driven, reflecting its position in the premium healthcare sector. A collaborative spirit and a commitment to data-informed design will be key to success within this team.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating client needs and business objectives into cohesive, user-friendly designs that satisfy both.
• Navigating a Hybrid Work Model: Ensuring seamless collaboration and project continuity between in-office and remote team members.
• Maintaining Design Consistency: Upholding a strong design system across evolving digital products and features.
• Integrating Complex Health Data: Designing intuitive interfaces for potentially complex health information and services.
• Advocating for Accessibility: Continuously championing and implementing inclusive design practices in a potentially fast-paced environment.

Learning & Development Opportunities:

• Deepening UX/UI Expertise: Opportunities to hone skills in advanced prototyping, user research methodologies, and interaction design.
• Specialization in Healthcare UX: Gaining specialized knowledge in designing for the healthcare and wellness industry, a growing and impactful field.
• Accessibility Certification: Pursuing certifications in accessibility (e.g., IAAP) to become a subject matter expert.
• Mentorship: Potential for mentorship from senior designers or product leaders within Medcan.
• Exposure to New Technologies: Working with a technology team that is likely adopting and integrating new tools and platforms.

📝 Enhancement Note: The challenges presented are typical for a designer in a growing tech-focused company within the healthcare space. Successfully navigating these will provide significant opportunities for professional growth and skill development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs with business requirements. How did you approach it, and what was the outcome?" (Focus on your problem-solving process, negotiation skills, and data-driven decision-making.)
• "How do you ensure designs are accessible and inclusive? Walk us through a project where you applied WCAG principles." (Be ready to detail specific techniques and rationale.)
• "Tell us about a challenging design project you worked on. What made it challenging, and how did you overcome it?" (Highlight resilience, adaptability, and problem-solving skills.)
• "How do you use performance data and user feedback to iterate on your designs?" (Provide specific examples of how data influenced your design decisions.)

Company & Culture Questions:

• "What appeals to you about Medcan's mission to help people live healthier lives?" (Connect your passion for design with their mission.)
• "How do you approach collaboration with Product Owners and developers?" (Emphasize communication, teamwork, and understanding different perspectives.)
• "Describe your experience working with or contributing to a design system." (Showcase your understanding of consistency and efficiency.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly outline the problem, your role, the user research/insights, your design process, the solutions you implemented (showcasing Figma), and the results/impact.
• Be Visual: Use high-quality mockups and prototypes to illustrate your work. Clearly highlight key design decisions and their rationale.
• Focus on Figma: Be prepared to navigate your Figma files and explain your design choices and the functionality of your prototypes.
• Quantify Your Impact: Whenever possible, use metrics or user feedback to demonstrate the success of your designs.
• Practice Your Pitch: Rehearse your presentation to ensure a smooth, confident delivery within the allotted time. Be ready to answer questions thoughtfully.

📝 Enhancement Note: Candidates should prepare to not only showcase their visual design skills but also their strategic thinking, problem-solving abilities, and understanding of user-centered design principles within the context of a healthcare organization.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the provided Workday link: https://medcan.wd10.myworkdayjobs.com/medcan/job/Toronto/UX-UI-Designer_MED02302
• Curate Your Portfolio: Ensure your portfolio is up-to-date, highlights your strongest UX/UI design projects, and specifically showcases your expertise in Figma and accessibility. Prepare 3-5 key case studies that demonstrate your problem-solving process and impact.
• Tailor Your Resume: Align your resume with the job description, emphasizing keywords related to UX/UI design, Figma, accessibility, client-centered design, and collaboration. Quantify achievements where possible.
• Prepare Your Presentation: Practice walking through your portfolio, articulating your design process, rationale, and outcomes clearly and concisely. Be ready to discuss your experience with hybrid work and your understanding of Medcan's mission.
• Research Medcan: Understand Medcan's services, mission, and target audience. Consider how your design philosophy aligns with their commitment to client health and well-being.

⚠️ Important Notice: This enhanced job description has been generated based on the provided input and industry best practices for UX/UI design roles. All details, especially regarding benefits and specific interview stages, should be verified directly with Medcan's Talent Acquisition team.