UX Strategist / Service Designer – Senior

📍 Job Overview

Job Title: UX Strategist / Service Designer – Senior Company: Sperton Global AS Location: Oslo, Norway Job Type: CONTRACTOR Category: Service Design / UX Strategy Date Posted: October 1, 2025 Experience Level: Senior (Estimated 5-10 years) Remote Status: On-site

🚀 Role Summary

• Lead the strategic development and design of a cutting-edge 5G Slice-based product tailored for enterprise and mission-critical clients, requiring deep understanding of GTM strategies.
• Drive the creation of a comprehensive service blueprint and product roadmap, aligning technical capabilities with explicit customer needs and market differentiators.
• Facilitate cross-functional collaboration, bridging the gap between customer insights, business value, and technical implementation within a new IT stack environment.
• Act as a key influencer in defining the product's value proposition and customer journey, ensuring a seamless and impactful user experience from concept to launch.

📝 Enhancement Note: This role is a senior-level contractor position focused on service design and UX strategy within a complex B2B/telecom product development environment. The emphasis is on strategic leadership, customer-centric product development, and cross-functional alignment, which are critical for Go-To-Market (GTM) success. The short-term contract nature suggests a project-driven initiative with a clear deliverable and timeline.

📈 Primary Responsibilities

• Spearhead customer and stakeholder insight gathering through in-depth workshops, interviews, and analysis of existing documentation to define product requirements.
• Orchestrate and facilitate cross-functional workshops and dialogues involving internal teams, sales, and technical specialists to foster alignment and co-create solutions.
• Develop detailed service blueprints and a modular product roadmap for a 5G Slice product, encompassing key processes, functionalities, and value chains.
• Prioritize and visualize critical customer journeys and product concepts, balancing technical feasibility with optimal customer experience and robust business value.
• Collaborate closely with internal engineering teams and external partners to architect holistic solutions for the IoT and Mission Critical market segments.
• Translate complex technical capabilities into tangible value propositions and user-centric experiences for target enterprise clients.
• Ensure the product's strategic direction aligns with market trends, competitive landscapes, and the company's overarching GTM strategy.

📝 Enhancement Note: The responsibilities clearly indicate a strategic leadership role focused on product definition and customer experience, which are foundational to successful GTM execution. The emphasis on workshops, service blueprints, and roadmaps highlights a strong process-oriented approach crucial for operations professionals.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's or Master's degree in Design, Human-Computer Interaction, Business, or a related field is typically expected for senior roles in this domain. Experience: A minimum of 5-10 years of progressive experience in service design, UX strategy, or a related user experience discipline, with a strong track record in complex B2B or telecommunications environments.

Required Skills:

• Proven expertise in Service Design methodologies and frameworks for complex B2B or telecom product development.
• Demonstrated ability to facilitate and drive process alignment and buy-in across diverse, cross-functional teams, including management and technical personnel.
• Strong business acumen with a proven capacity to translate customer and market insights into actionable strategic directions and product roadmaps.
• Extensive experience in developing value propositions, mapping customer journeys, concept ideation, and creating detailed service blueprints.
• Excellent communication and interpersonal skills, with a collaborative and networking-oriented approach to stakeholder engagement.
• Fluency in Norwegian, both written and spoken, is essential for effective communication within the local business environment.

Preferred Skills:

• Familiarity with enterprise and/or mission-critical market dynamics and customer needs.
• Prior experience in the telecommunications or fixed-line network industry.
• Knowledge of 5G technology and its application in enterprise solutions.
• Experience with agile development methodologies and product lifecycle management.
• Familiarity with UX research techniques and user testing protocols.

📝 Enhancement Note: The explicit mention of "5-10 years" in the AI analysis for experience level, combined with the senior title, suggests a strong preference for seasoned professionals capable of independent strategic leadership and complex problem-solving. The required skills are directly aligned with the core responsibilities of defining and strategizing for a new product.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of service design projects that led to tangible business outcomes or significant improvements in customer experience.
• Include case studies demonstrating the development of service blueprints, customer journey maps, and product roadmaps for complex offerings.
• Present evidence of facilitating cross-functional workshops and synthesizing diverse input into cohesive product strategies.
• Highlight projects where you translated technical feasibility into user-centric solutions and compelling value propositions.
• Ideally, include projects within the telecom, B2B, or enterprise solutions space.

Process Documentation:

• Demonstrate a systematic approach to user research, insight synthesis, and requirement definition.
• Illustrate how you have mapped and optimized key processes within a service delivery framework.
• Provide examples of how you have collaborated with engineering and technical teams to ensure realistic and effective product development.

📝 Enhancement Note: For a senior service designer role, a robust portfolio is paramount. It should not only showcase design artifacts but also the strategic thinking, process, and impact behind them, particularly in a B2B/telecom context. The ability to articulate the 'why' and 'how' behind design decisions is crucial.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for senior-level contractor roles in Oslo, Norway, with 5-10 years of experience in service design and UX strategy, the estimated gross salary range for this 8-month contract (October 2025 - June 2026) would be approximately NOK 75,000 - 100,000 per month, depending on specific experience and negotiation.

Benefits:

• Contract role with a defined duration and project scope.
• Opportunity to work on a cutting-edge 5G Slice product with significant market potential.
• Exposure to new IT stacks and advanced telecommunications technology.
• Collaborative team environment with access to technical and business stakeholders.
• Potential for extension or future opportunities within Sperton Global AS or its clients.

Working Hours: 100% on-site work, implying a standard full-time work week, likely around 37.5 - 40 hours per week, with the flexibility to manage project timelines effectively.

📝 Enhancement Note: As this is a contractor position, benefits typically differ from full-time employment. The salary estimate is based on senior contractor rates in Oslo, Norway, for specialized roles in technology and design, considering the contract duration.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (Telecommunications, Software Development), Consulting, and Staffing. Sperton Global AS operates as a global recruitment and consulting firm, placing professionals in various industries. The specific client for this role is likely a telecommunications or technology company involved in 5G development. Company Size: Sperton Global AS is described as a global recruitment and consulting firm with offices across Europe, Asia, and America, indicating a medium to large operational footprint. The client company's size is not specified but is involved in developing advanced 5G products. Founded: Sperton Global AS was founded in 2014, suggesting a relatively established but modern company with a global outlook. The client company's founding date is not provided but is actively engaged in developing next-generation telecom products.

Team Structure:

• The role is likely part of a dedicated product development team or a strategic innovation unit within the client organization.
• The service designer will report to a product lead, project manager, or a UX/Design lead.
• Close collaboration is expected with product managers, business analysts, technical architects, software engineers, sales teams, and client stakeholders.

Methodology:

• Emphasis on customer-centricity and data-driven decision-making to inform product strategy and design.
• Agile principles are likely to be employed in product development and iterative design processes.
• Cross-functional collaboration and agile workshops are central to the design and development methodology.
• Focus on translating technical innovation (5G Slice) into business value and user-centric solutions.

Company Website: https://career.sperton.com

📝 Enhancement Note: Understanding Sperton Global AS as a recruitment partner is key. The culture and specific team dynamics will be dictated by the end client. The focus on 5G and enterprise solutions suggests a forward-thinking, innovative environment.

📈 Career & Growth Analysis

Operations Career Level: This is a senior-level, specialized contract role. It offers an opportunity to lead a critical aspect of a new product's GTM strategy from a design and user experience perspective. It's an influential position within the project lifecycle. Reporting Structure: The UX Strategist / Service Designer will report to a project lead or product manager within the client's organization. They will work closely with various technical and business teams, requiring strong influencing skills without direct authority over many individuals. Operations Impact: The role has a direct impact on the success of a new 5G Slice product by ensuring it meets customer needs, is technically feasible, and delivers significant business value. Effective service design and UX strategy are critical for market adoption and competitive differentiation, directly influencing revenue potential.

Growth Opportunities:

• Deepen expertise in 5G technology and its application in enterprise and mission-critical markets.
• Gain extensive experience in product roadmap development and strategic planning for complex technology products.
• Expand network within the telecommunications and enterprise solutions sectors.
• Develop leadership skills in facilitating cross-functional teams and driving strategic initiatives on a contract basis.
• Potential for future contract extensions or opportunities based on performance and client needs.

📝 Enhancement Note: As a contract role, growth is more project-specific and skill-focused rather than traditional hierarchical advancement within a single company. However, the seniority and strategic nature of the role provide significant professional development and portfolio enhancement.

🌐 Work Environment

Office Type: The role is specified as "100% on office, not remote work" ("100 % på kontor, ikke fjernarbeid"). This indicates a traditional office-based environment. Office Location(s): Fornebu or Oslo, Norway. Both locations are hubs for technology and business in Norway, offering modern office facilities and good accessibility.

Workspace Context:

• The workspace will likely be collaborative, designed to facilitate workshops, brainstorming sessions, and close interaction with team members.
• Access to standard office technology, collaboration tools, and potentially specialized design software will be available.
• Opportunities for direct engagement with product managers, engineers, sales personnel, and other stakeholders to ensure a cohesive product vision.

Work Schedule: A standard full-time work schedule, likely around 37.5-40 hours per week, is expected. The contract nature might offer some flexibility in managing project timelines, but the "on office" requirement emphasizes consistent presence.

📝 Enhancement Note: The commitment to an on-site presence highlights the importance of in-person collaboration, brainstorming, and real-time feedback in the design and strategy development process for this specific project.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio by Sperton Global AS to assess your suitability against the core requirements.
• Client Interview(s): Likely a series of interviews with the client's hiring manager, product lead, and potentially key technical or business stakeholders. These will focus on your experience, strategic thinking, and how you approach service design challenges.
• Case Study/Workshop Simulation: You may be asked to present a case study from your portfolio or participate in a simulated workshop exercise to demonstrate your facilitation and strategic design skills.
• Final Evaluation: Assessment of your fit with the team, understanding of the product vision, and ability to deliver on the project objectives.

Portfolio Review Tips:

• Highlight Strategic Impact: Clearly articulate the business problem, your strategic approach, and the measurable outcomes of your past projects. For this role, focus on B2B/telecom, enterprise solutions, and complex product development.
• Showcase Process: Detail your methodology, including how you conduct research, facilitate workshops, develop service blueprints, and map customer journeys.
• Visual Clarity: Ensure your service blueprints and customer journey maps are well-organized, easy to understand, and visually compelling.
• Tailor to the Role: Emphasize any experience with 5G, enterprise, or mission-critical solutions, and demonstrate your understanding of the value proposition for these markets.
• Norwegian Language: Be prepared to discuss your work and thought process in Norwegian.

Challenge Preparation:

• Service Design Frameworks: Refresh your knowledge of various service design tools and techniques (e.g., Jobs-to-be-Done, Lean UX, Design Thinking, Service Blueprinting).
• 5G & Enterprise Solutions: Research current trends and use cases for 5G in enterprise and mission-critical applications to understand the context of the product.
• Stakeholder Management: Prepare examples of how you have successfully managed diverse stakeholder expectations and driven consensus in complex projects.
• Presentation Skills: Practice presenting your portfolio and articulating complex ideas concisely and persuasively, both in Norwegian and English if necessary.

📝 Enhancement Note: The interview process for a senior contract role will heavily weigh your portfolio and demonstrated ability to deliver strategic outcomes. Being able to articulate your process and impact in Norwegian will be a significant advantage.

🛠 Tools & Technology Stack

Primary Tools:

• Service Design & UX Tools: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), Miro, Mural, Lucidchart, or similar for wireframing, prototyping, journey mapping, and service blueprinting.
• Collaboration Platforms: Microsoft Teams, Slack, Zoom for communication and virtual collaboration.
• Project Management Tools: Jira, Asana, Trello, or similar for task tracking and workflow management.

Analytics & Reporting:

• While not directly a data analyst role, understanding how to interpret user analytics and business metrics to inform design decisions is beneficial. Familiarity with tools that provide insights into user behavior and product performance.

CRM & Automation:

• Understanding of how CRM systems (e.g., Salesforce) and automation platforms influence customer journeys and business processes is a plus, especially in a B2B context.

📝 Enhancement Note: While the job description doesn't explicitly list specific tools, a senior service designer is expected to be proficient in a range of digital design and collaboration platforms. Familiarity with tools used in complex product development and GTM strategy is implied.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and meeting customer needs as the primary driver for product development and service design.
• Collaboration & Inclusivity: Valuing input from all team members and stakeholders, fostering an environment where diverse perspectives are shared and integrated.
• Strategic Thinking: Approaching challenges with a long-term vision, focusing on how design decisions contribute to overarching business goals and market success.
• Innovation & Adaptability: Embracing new technologies and methodologies, with a willingness to iterate and adapt designs based on feedback and evolving requirements.
• Quality & Excellence: A dedication to delivering high-quality, impactful solutions that meet rigorous standards for user experience and business value.

Collaboration Style:

• Facilitative Leadership: Proactively guiding discussions, workshops, and decision-making processes to ensure productive outcomes.
• Cross-Functional Integration: Working seamlessly with technical teams, sales, marketing, and business units to ensure holistic product development.
• Open Communication: Maintaining transparent and consistent communication channels to keep all stakeholders informed and aligned.
• Feedback-Driven: Actively seeking and providing constructive feedback to continuously improve designs and processes.

📝 Enhancement Note: The emphasis on collaboration, customer-centricity, and strategic thinking aligns well with the core tenets of successful GTM operations and product development.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of 5G Slice Technology: Understanding and translating highly technical 5G capabilities into user-friendly and valuable enterprise solutions.
• Balancing Stakeholder Needs: Harmonizing the diverse and sometimes conflicting requirements of technical teams, sales, and enterprise customers.
• New Product Launch: The inherent challenge of launching a new, complex product in a competitive market, requiring meticulous planning and execution.
• Short Contract Duration: Delivering significant strategic impact within an 8-month timeframe, requiring efficient processes and rapid decision-making.

Learning & Development Opportunities:

• Deep Dive into 5G: Gaining specialized knowledge of 5G technology and its application in enterprise and mission-critical sectors.
• Product Strategy Leadership: Leading the strategic design phase of a significant new product launch.
• Cross-Industry Experience: Broadening experience by working within a large telecommunications or technology firm.
• Networking: Building valuable professional connections within the Norwegian tech and telecom industry.

📝 Enhancement Note: The challenges presented are typical for launching innovative technology products and highlight the need for a highly skilled and adaptable service designer. The growth opportunities are substantial for career development in specialized tech domains.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex B2B product you helped define. What was your strategic approach, and what were the key outcomes?" (Focus on your process, stakeholder management, and impact).
• "How would you approach mapping the customer journey for a 5G Slice product aimed at enterprise clients? What key touchpoints would you prioritize?" (Demonstrate your methodology and understanding of enterprise needs).
• "Imagine you need to facilitate a workshop with both highly technical engineers and business stakeholders who have different priorities. How would you ensure a productive session and achieve consensus?" (Showcase your facilitation and negotiation skills).

Company & Culture Questions:

• "What do you know about Sperton Global AS and our client's work in the telecommunications sector?" (Research the company and the client's domain).
• "How do you see your service design expertise contributing to the success of a new 5G product launch?" (Align your skills with the project's goals).
• "Describe your preferred collaboration style when working with technical teams and business leaders." (Highlight your adaptability and teamwork).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the challenge, your role and methodology, the solutions you designed, and the results achieved.
• Quantify Impact: Whenever possible, use metrics and data to demonstrate the value of your work (e.g., improved conversion rates, reduced customer effort, increased adoption).
• Focus on Process: Explain your thought process and how you arrived at your design decisions, especially how you integrated customer needs with technical feasibility and business value.
• Prepare for Q&A: Anticipate questions about your design choices, challenges faced, and how you would approach specific aspects of the 5G Slice product.

📝 Enhancement Note: Preparation should focus on demonstrating strategic leadership, a robust service design process, and the ability to translate complex technical concepts into tangible business and user value, all while being comfortable discussing these topics in Norwegian.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Sperton Global AS careers portal via the provided URL.
• Tailor Your CV: Ensure your CV clearly highlights your experience in service design, UX strategy, B2B/telecom environments, and any relevant work with enterprise or mission-critical solutions. Use keywords from the job description.
• Prepare Your Portfolio: Curate a selection of your strongest service design projects that showcase your strategic thinking, process, and impact. Be ready to present and discuss these in detail, ideally in Norwegian.
• Research the Client: Gain an understanding of the client's business, their position in the telecom market, and the potential applications of 5G Slice technology.
• Practice Your Pitch: Rehearse how you will introduce yourself, present your portfolio, and answer common interview questions in Norwegian.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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