UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Betting Hero

Location: Remote

Job Type: Full-Time

Category: User Experience / Product Research

Date Posted: 2025-09-25

Experience Level: Mid-Level (1-3 years)

Remote Status: Fully Remote

🚀 Role Summary

• Drive user-centric product development by designing and executing comprehensive UX research studies.

• Own the full research lifecycle, from scoping and participant recruitment to data synthesis and actionable insight delivery.

• Collaborate closely with product managers, designers, and engineers to identify critical research questions and inform product strategy.

• Translate complex user behaviors and needs into compelling narratives and strategic recommendations for stakeholders.

• Contribute to a data-informed culture by advocating for user needs and championing user empathy across the organization.

📝 Enhancement Note: The raw job description focuses heavily on the "UX Researcher" title and core research activities. This enhancement assumes the role is integral to the product development lifecycle at Betting Hero, a growing iGaming company, and that the researcher will influence product strategy and user experience. The "1-3 years" experience suggests a mid-level role, capable of independent execution but likely reporting to a senior researcher or product lead.

📈 Primary Responsibilities

• Design and execute a variety of research studies, including but not limited to usability testing, in-depth interviews, diary studies, surveys, and ethnographic research.

• Define research objectives, scope, and methodologies in alignment with product roadmaps and business goals.

• Manage participant recruitment for research studies, ensuring diverse and representative user samples.

• Conduct thorough data analysis and synthesis, identifying key themes, user pain points, and opportunities for improvement.

• Develop and deliver clear, concise, and compelling research findings, insights, and strategic recommendations through reports, presentations, and creative artifacts.

• Partner closely with product, design, engineering, and marketing teams to ensure research insights are understood and integrated into product development and strategy.

• Advocate for the user by sharing qualitative and quantitative insights that build empathy and drive user-centered decision-making.

• Stay abreast of the latest UX research methodologies, tools, and industry best practices to continuously improve research quality and impact.

• Contribute to building and maintaining a robust user research repository and knowledge base.

📝 Enhancement Note: The primary responsibilities have been expanded from the provided bullet points to reflect the full scope of a UX Researcher's role in a product-driven organization. This includes managing recruitment, data analysis, and cross-functional collaboration, which are implied but not explicitly detailed in the original description. The emphasis is on end-to-end ownership and actionable insight delivery.

🎓 Skills & Qualifications

Education:

Experience:

• 1-3 years of relevant experience in Design Research, UX Research, or Human Factors Engineering.

Required Skills:

• Qualitative Research Expertise: Strong proficiency in designing and conducting qualitative research methods such as usability testing, in-depth interviews, and diary studies.

• Research Methodologies: Solid understanding of both evaluative and generative research approaches and the ability to select appropriate methods for different research questions.

• Data Analysis & Synthesis: Ability to effectively analyze and synthesize qualitative data to identify meaningful patterns, insights, and user needs.

• Communication & Storytelling: Excellent verbal and written communication skills, with the ability to translate complex findings into clear, actionable insights and compelling narratives for diverse audiences.

• Cross-Functional Collaboration: Proven ability to partner effectively with product managers, designers, engineers, and other stakeholders to drive research initiatives and influence product decisions.

• Participant Recruitment: Experience in recruiting and screening participants for user research studies.

• Remote Research Tools: Familiarity with common remote testing platforms (e.g., UserTesting, UserZoom, Lookback, Maze, dscout).

Preferred Skills:

• Quantitative Methods: Comfort or familiarity with quantitative research methods, such as surveys, A/B testing analysis, or log data analysis, and an interest in developing these skills.

• Industry Experience: Prior experience in the iGaming, sports betting, or online gambling industry.

• Portfolio Development: Experience in creating and presenting research portfolios or case studies that demonstrate impact.

• Data Visualization: Ability to create clear and impactful visualizations of research findings.

📝 Enhancement Note: The listed skills have been categorized into Required and Preferred to provide a clearer expectation for candidates. The experience requirement has been slightly broadened to "Mid-Level (1-3 years)" to align with standard industry classifications for this level of responsibility. The emphasis remains on core UX research competencies and the ability to translate findings into impact.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing end-to-end UX research projects is mandatory.

• Each project within the portfolio should clearly articulate the research problem, objectives, chosen methodologies, your specific role and contributions, the research process undertaken, key findings, and the tangible impact on the product, team, or organization.

• Demonstrate a strong understanding of how your research directly influenced product decisions, feature development, or user experience improvements.

• Highlight your ability to adapt research methodologies based on project constraints, timelines, and objectives.

Process Documentation:

• Evidence of well-documented research processes, including study plans, participant screening criteria, interview guides, and analysis frameworks.

• Examples of how research findings were synthesized and translated into actionable recommendations for product teams.

• Demonstrations of how research insights were integrated into the product development lifecycle, from ideation through iteration.

📝 Enhancement Note: Given the explicit requirement for a portfolio, this section has been fleshed out to detail what constitutes a strong UX research portfolio. It emphasizes demonstrating the entire research process, quantifying impact, and clear communication, which are critical for evaluating a researcher's capabilities.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health Insurance: Medical, dental, and vision coverage.

• Retirement Savings Plan: 401(k) or equivalent with potential company match.

• Generous Paid Time Off (PTO): Including vacation, sick leave, and holidays.

• Professional Development: Opportunities for training, conferences, and certifications.

• Remote Work Stipend: Support for home office setup and ongoing remote work expenses.

• Award-Winning Culture: Be part of a team recognized for its exceptional work environment.

• Industry Recognition: Work for a company that has received multiple prestigious industry awards.

Working Hours:

• Standard full-time hours, approximately 40 hours per week.

• Flexibility in daily scheduling may be available, with core collaboration hours required.

📝 Enhancement Note: A salary range has been estimated based on typical US market rates for a UX Researcher with 1-3 years of experience in a remote capacity. This estimation considers the company's industry (iGaming, which can offer competitive compensation) and the demand for UX research skills. Benefits have been inferred based on standard offerings for full-time, remote roles at growth-stage tech companies.

🎯 Team & Company Context

🏢 Company Culture

Industry: iGaming / Online Gambling / Sports Betting Technology

Company Size: Growing company with multiple industry awards, likely between 50-250 employees. This size suggests a dynamic environment with opportunities for significant impact, but also a need for structured processes.

Founded: Betting Hero was founded with a mission to enhance the in-person customer acquisition experience in the legal U.S. online gambling industry. This company has a strong focus on innovation and customer engagement.

Team Structure:

• The UX Researcher will likely be part of a Product or Design team, working closely with Product Managers, UI/UX Designers, and Engineers.

• Collaboration is expected to be cross-functional, involving stakeholders from Marketing, Operations, and potentially Business Development, given Betting Hero's acquisition focus.

Methodology:

• Betting Hero emphasizes a data-informed and user-centric approach to product development and customer acquisition.

• The company actively seeks to understand and improve the user experience across its platform and services.

• Innovation and continuous improvement are key drivers, suggesting a culture that values research and experimentation.

Company Website: https://bettinghero.com/

📝 Enhancement Note: This section infers company culture and team structure based on the provided description, industry context, and common practices in growth-stage tech companies. The emphasis is on building a user-centric culture within the iGaming sector.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Researcher. It requires independent execution of research projects and the ability to translate findings into actionable insights, but likely operates under the guidance of more senior researchers or product leadership. The scope involves contributing significantly to specific product areas or features.

Reporting Structure: The UX Researcher will likely report to a Senior UX Researcher, a Head of Product, a Design Lead, or a Director of Product Management. The reporting line will depend on the current structure of Betting Hero's product and design teams.

Operations Impact: The UX Researcher's impact is crucial for Betting Hero's mission of enhancing user experience in the iGaming industry. By understanding user needs, motivations, and pain points, the researcher directly influences product design and strategy, aiming to improve customer acquisition, retention, and overall user satisfaction. This role is vital for ensuring products are intuitive, engaging, and meet the evolving demands of the iGaming market.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific research methodologies (e.g., advanced qualitative techniques, quantitative analysis, mixed-methods research).

• Leadership Potential: Progression to Senior UX Researcher, leading larger-scale research initiatives, mentoring junior researchers, or taking ownership of research for a major product vertical.

• Cross-Functional Influence: Develop strong strategic partnerships and influence product roadmaps across different departments.

• Industry Expertise: Gain deep knowledge within the fast-growing iGaming sector, becoming a valuable subject matter expert.

• Impactful Projects: Contribute to high-visibility projects that directly shape the user experience for a large customer base.

📝 Enhancement Note: This analysis focuses on the career trajectory for a UX Researcher in a company like Betting Hero. It highlights the potential for both specialization and leadership, emphasizing the direct impact of UX research on business outcomes in the iGaming sector.

🌐 Work Environment

Office Type: Fully Remote. This role offers the flexibility and autonomy associated with working from home, with no requirement for physical office attendance.

Office Location(s): N/A (Fully Remote).

Workspace Context:

• Autonomy & Flexibility: The remote nature of the role allows for a self-directed work schedule, encouraging work-life balance and personalized productivity.

• Digital Collaboration Tools: Expect heavy reliance on digital collaboration platforms (e.g., Slack, Zoom, Google Workspace, Miro) for communication, brainstorming, and team interaction.

• User-Centric Focus: The work environment is inherently user-focused, with a constant drive to understand and improve the end-user experience in the iGaming space.

• Dynamic Industry: Working within the iGaming industry means adapting to a fast-paced, evolving landscape that requires continuous learning and agility.

Work Schedule:

• Standard full-time work week (approx. 40 hours).

• The remote setup allows for potential flexibility in daily start/end times, provided that core collaboration hours with teams in various time zones are met.

📝 Enhancement Note: This section elaborates on the remote work environment, emphasizing the tools and collaborative approaches necessary for effective remote work and highlighting the dynamic nature of the iGaming industry.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: A discussion with the hiring manager (e.g., Head of Product, Design Lead) to delve deeper into your UX research experience, methodologies, and approach. Expect questions about your portfolio and past projects.

• Portfolio Presentation & Case Study: A dedicated session where you will present 1-2 key projects from your portfolio. Be prepared to walk through your research process, decision-making, findings, and impact. This is a critical stage for demonstrating your skills.

• Cross-Functional Interviews: Interviews with key stakeholders such as Product Managers, UX Designers, or Engineers to assess collaboration skills, communication style, and ability to integrate research into the product development workflow.

• Final Interview: Potentially with a senior leader or executive for final approval, focusing on strategic thinking and alignment with company goals.

Portfolio Review Tips:

• Curate Selectively: Choose 2-3 projects that best showcase your end-to-end research capabilities, problem-solving skills, and impact. Tailor selections to Betting Hero's domain if possible.

• Structure for Clarity: For each project, clearly outline: The Business/Product Problem, Your Role & Responsibilities, Research Questions, Methodology, Participant Profile, Research Process, Key Findings, Actionable Insights & Recommendations, and the Impact (quantified if possible).

• Highlight Your Process: Emphasize your thought process, how you adapted methodologies, and why you made specific decisions.

• Showcase Impact: Clearly articulate how your research influenced product decisions, led to measurable improvements, or solved a significant user problem. Use data and metrics where available.

• Practice Your Storytelling: Be ready to present your projects compellingly, engaging your audience and demonstrating your passion for understanding users.

Challenge Preparation:

• Be prepared for a potential take-home assignment or a live exercise that simulates a research task (e.g., outlining a research plan for a specific product feature, analyzing a small dataset, or responding to a product problem with research-oriented solutions).

• Focus on demonstrating your ability to think critically, apply research principles, and communicate your approach effectively.

• Understand Betting Hero's business and target audience within the iGaming space to contextualize your responses.

📝 Enhancement Note: This section provides a detailed breakdown of a typical UX research interview process, with specific advice tailored to portfolio presentation and potential challenges. It emphasizes demonstrating impact and strategic thinking, crucial for mid-level roles.

🛠 Tools & Technology Stack

Primary Tools:

• Remote Testing Platforms: UserTesting, UserZoom, Lookback, Maze, dscout, or similar.

• Survey Tools: SurveyMonkey, Qualtrics, Google Forms, Typeform.

• Collaboration & Communication: Slack, Zoom, Microsoft Teams, Google Workspace (Docs, Sheets, Slides).

• Prototyping & Design Tools (for understanding): Figma, Sketch, Adobe XD (knowledge of these is helpful for collaboration).

Analytics & Reporting:

• Data Analysis Software: While not explicitly required, familiarity with tools for qualitative data analysis (e.g., Dovetail, NVivo) or basic quantitative analysis (e.g., Excel, basic SQL for log data) is beneficial.

• Presentation Software: PowerPoint, Google Slides, Keynote for delivering findings.

• Whiteboarding/Ideation Tools: Miro, Mural for collaborative sessions and synthesizing findings.

CRM & Automation:

• While not directly used by UX Researchers, understanding how CRM data or user behavior analytics platforms (e.g., Amplitude, Mixpanel) are utilized can provide valuable context for research.

📝 Enhancement Note: This section lists common tools used by UX Researchers, categorized by function. It highlights the importance of remote testing and collaboration tools, and suggests beneficial complementary skills in data analysis and visualization.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user's needs, motivations, and behaviors in all product decisions.

• Data-Driven Decision Making: Valuing research insights and data to inform strategy and product development, moving beyond assumptions.

• Collaboration & Transparency: Open communication and a willingness to work closely with cross-functional teams, sharing knowledge and feedback constructively.

• Innovation & Agility: Embracing a dynamic environment, adapting to change, and continuously seeking new ways to improve the user experience and company offerings.

• Excellence & Impact: Striving for high-quality research outcomes that drive tangible improvements and contribute to the company's success in the iGaming industry.

Collaboration Style:

• Partnership: Working as a true partner with Product Managers and Designers, integrating research early and often in the product lifecycle.

• Active Listening: Engaging in active listening to understand stakeholder needs and perspectives.

• Constructive Feedback: Providing and receiving feedback in a constructive manner to foster continuous improvement.

• Knowledge Sharing: Proactively sharing research findings and methodologies to build a more informed and user-aware organization.

📝 Enhancement Note: This section infers company values and collaboration styles based on its industry awards and emphasis on user experience. The focus is on how these values translate into daily work for a UX Researcher.

⚡ Challenges & Growth Opportunities

Challenges:

• Rapidly Evolving Industry: The iGaming landscape changes quickly, requiring continuous learning to stay ahead of user expectations and technological advancements.

• Balancing Research Rigor with Speed: In a fast-paced environment, researchers may need to balance the desire for deep, rigorous research with the need for timely insights to support agile development cycles.

• Driving Action from Insights: Effectively translating research findings into concrete product changes and ensuring those changes are implemented requires strong influencing and communication skills.

• Remote Collaboration: Maintaining strong team cohesion and effective collaboration in a fully remote setting requires proactive effort and skill.

Learning & Development Opportunities:

• Advanced Methodologies Training: Opportunities to attend workshops or courses on specialized research techniques (e.g., causal inference, advanced qualitative analysis, behavioral economics).

• Industry Conferences: Attending key UX and iGaming industry conferences to stay updated on trends and network with peers.

• Quantitative Skill Development: Pursuing training in survey design, statistical analysis, or A/B testing interpretation.

• Mentorship: Potential for mentorship from senior product or design leaders within Betting Hero.

• Cross-Functional Exposure: Opportunities to learn about different aspects of the iGaming business, from marketing to operations.

📝 Enhancement Note: This section identifies potential challenges inherent in the role and industry, framing them as opportunities for growth and development, which is a common expectation for ambitious professionals.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence a product decision with your research findings. What was the outcome?" (Focus on your strategic thinking, stakeholder management, and ability to drive change.)

• "How would you approach researching a new feature for our sports betting app to ensure it meets user needs and is intuitive to use?" (Demonstrate your research planning process, methodology selection, and understanding of the iGaming context.)

Company & Culture Questions:

• "What interests you about Betting Hero and the iGaming industry?" (Research the company's mission, values, recent news, and the iGaming market. Connect your passion for UX to their business.)

• "How do you foster user empathy within a product team, especially when working remotely?" (Discuss your communication strategies, storytelling techniques, and methods for sharing user insights.)

Portfolio Presentation Strategy:

• Focus on Impact: For each project, clearly articulate the business or user problem solved and the measurable impact of your research.

• Tell a Story: Structure your presentation like a narrative, guiding the interviewers through the journey from problem to solution.

• Be Specific: Detail your methodologies, participant profiles, and key findings. Avoid vague statements.

• Articulate Your Role: Clearly define your specific contributions, especially if it was a collaborative project.

• Prepare for Q&A: Anticipate questions about your decisions, challenges faced, and alternative approaches you considered. Be ready to discuss how you would have done things differently or what you learned.

📝 Enhancement Note: These interview questions and preparation tips are designed to help candidates demonstrate their strategic thinking, research acumen, and ability to adapt to Betting Hero's specific context and culture.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on Greenhouse.

• Curate and Polish Your Portfolio: Select 2-3 strong UX research projects that best showcase your end-to-end process, problem-solving skills, and demonstrable impact. Ensure it's easily accessible (e.g., a link to a personal website, PDF, or dedicated portfolio platform).

• Tailor Your Resume: Highlight keywords and experiences directly relevant to UX Research, qualitative/mixed-methods research, and any iGaming or related industry experience. Quantify achievements where possible.

• Prepare Your Presentation: Practice walking through your selected portfolio projects, focusing on clear storytelling, explaining your methodology, and articulating the impact of your work. Be ready to present to different stakeholder groups.

• Research Betting Hero: Understand their business model, target audience, recent news, and company values. This will help you tailor your responses during interviews and showcase your genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.